Re: BatchJobProcessingError.INTERNAL_ERROR

[David Fernandez]

Hi,

Thanks for your reply. I think the logs are no longer available. If the 
problem occurs again we will contact you with the relevant details. 

In the meantime, this issue can be closed.

Regards,
David

On Friday, 21 June 2019 07:33:00 UTC+2, adsapiforumadvisor wrote:
>
> Hi David,
>
> Thanks for posting your concern.
>
> The usual reason for encountering the *UNEXPECTED_INTERNAL_API_ERROR *is 
> due to transient issue.
>
> Since you said that number of times you are experiencing the internal 
> error is increasing, could provide the complete SOAP request and response 
> logs together with the *requestId* and the *customer ID* so that I can 
> take a closer look? Please check the README section 
>  of the 
> respective client library for guidance on how to enable logging. You can 
> reply back via *Reply privately to author* option.
>
> Regards,
> Ejay
> Google Ads API Team
>
>
> ref:_00D1U1174p._5001UCYgr6:ref

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RE: BatchJobProcessingError.INTERNAL_ERROR

[Google Ads API Forum Advisor Prod]

Hi David,

Thanks for posting your concern.

The usual reason for encountering the UNEXPECTED_INTERNAL_API_ERROR is due to 
transient issue.

Since you said that number of times you are experiencing the internal error is 
increasing, could provide the complete SOAP request and response logs together 
with the requestId and the customer ID so that I can take a closer look? Please 
check the README section of the respective client library for guidance on how 
to enable logging. You can reply back via Reply privately to author option.

Regards,
Ejay
Google Ads API Team
ref:_00D1U1174p._5001UCYgr6:ref

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RE: BatchJobProcessingError.INTERNAL_ERROR when sending a large batch job

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Guy,

You are right, if the size of the batch job is causing the failure, you
should be getting the BatchJobError.DISK_QUOTA_EXCEEDED error. From your
description it does seem like the Batchjob is indeed getting completed and
a portion of the requests are passing while the rest is failing with
BatchJobProcessingError.INTERNAL_ERROR. By upload logs, I meant the SOAP
logs ( portion of both request and response) of a sample set corresponding
to a couple of operations that were failing along with your CID. I would
like to make sure that the input is fine and also you are not hitting any
sort of entity or system limits. Since a portion of the requests are
passing, it is likely that you may be hitting campaign level/ account level
limits for the rest. It would be much faster to troubleshoot if you have
the logs. If not, please confirm and I can try to take a look at our end.

You could use reply privately to author option while sharing the details.

Thanks,
Sreelakshmi, AdWords API Team


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On 01/23/19 18:03:21 guy.halperi...@gmail.com wrote:

Hello Sreelakshmi,

Thanks for getting back to me,
Yes we are still facing this issue,
We had no other jobs running at the same time, It also reproduced today on
another job with ID:996342277
I don't think It should reach 1 GB - we are uploading about 160
keywords from a file that it's size is about 250 MB, so no where near 1 GB.
(I guess if that was the problem then another type of error would raise -
BatchJobError.DISK_QUOTA_EXCEEDED - No?)
Smaller batches do work.
which logs of upload operations? these are many logs - also, the error
occurs after I finish the upload - while I am waiting for the job to finish,

It reproduced today (Job ID: 996342277) and uploaded only 614987 keywords
out of the 160 keywords it should have,
and all I see in the errors list is one error:
'BatchJobProcessingError.INTERNAL_ERROR'

I don't know what to make of it,
would you mind taking a look on your end please and focusing me on the
issue?

Thanks,
Guy.

On Tuesday, 22 January 2019 22:43:08 UTC+2, googleadsapi-forumadvisor wrote:

Hello,

 Are you still facing this issue? I see that your batch job is quite large.
However, if there are no other batch jobs running against that account the
size of the batch job should most likely not be an issue. Please note that
there is a limit

on the size of active batch jobs an account can have which is 1 GB per
account. To be sure, you could try with a smaller batch job and see if that
is working for you. If you are still facing failures, would you be able to
enable the SOAP logs and share the logs of your upload operation? If you
need steps to enable logging, please check the README file of the client
library 
that you are using.

Also, please make sure that all the ad groups are not being added in a
single campaign as there is a limit of 20,000 ad groups per campaign. You
could check this help center article
 for more
details on the system limits.

Thanks,
Sreelakshmi, AdWords API Team

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On 01/21/19 19:43:02 guy.hal...@gmail.com wrote:

Hello,

I am getting InternalError when trying to create 11~ ad groups in one
batch job,
It finishes uploading using the IncrementalUploader and then when I poll
the status I get Cancelled with the error

Job ID for example is: 990904380

Thanks,
Guy.

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Re: BatchJobProcessingError.INTERNAL_ERROR when sending a large batch job

[Guy Halperin]

Hello Sreelakshmi,

Thanks for getting back to me,
Yes we are still facing this issue,
We had no other jobs running at the same time, It also reproduced today on 
another job with ID:996342277
I don't think It should reach 1 GB - we are uploading about 160 
keywords from a file that it's size is about 250 MB, so no where near 1 GB.
(I guess if that was the problem then another type of error would raise - 
BatchJobError.DISK_QUOTA_EXCEEDED - No?)
Smaller batches do work. 
which logs of upload operations? these are many logs - also, the error 
occurs after I finish the upload - while I am waiting for the job to finish,

It reproduced today (Job ID: 996342277) and uploaded only 614987 keywords 
out of the 160 keywords it should have, 
and all I see in the errors list is one error:
'BatchJobProcessingError.INTERNAL_ERROR'

I don't know what to make of it,
would you mind taking a look on your end please and focusing me on the 
issue?

Thanks,
Guy.

On Tuesday, 22 January 2019 22:43:08 UTC+2, googleadsapi-forumadvisor wrote:
>
> Hello, 
>
>  Are you still facing this issue? I see that your batch job is quite 
> large. However, if there are no other batch jobs running against that 
> account the size of the batch job should most likely not be an issue. 
> Please note that there is a limit 
>  
> on the size of active batch jobs an account can have which is 1 GB per 
> account. To be sure, you could try with a smaller batch job and see if that 
> is working for you. If you are still facing failures, would you be able to 
> enable the SOAP logs and share the logs of your upload operation? If you 
> need steps to enable logging, please check the README file of the client 
> library  
> that you are using. 
>
> Also, please make sure that all the ad groups are not being added in a 
> single campaign as there is a limit of 20,000 ad groups per campaign. You 
> could check this help center article 
>  for more 
> details on the system limits. 
>
> Thanks,
> Sreelakshmi, AdWords API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 01/21/19 19:43:02 guy.hal...@gmail.com  wrote:
>
> Hello,
>
> I am getting InternalError when trying to create 11~ ad groups in one 
> batch job,
> It finishes uploading using the IncrementalUploader and then when I poll 
> the status I get Cancelled with the error
>
> Job ID for example is: 990904380
>
> Thanks,
> Guy.
>
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> -- 
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>  
> 
> .
> For more options, visit https://groups.google.com/d/optout.
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RE: BatchJobProcessingError.INTERNAL_ERROR when sending a large batch job

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello,

 Are you still facing this issue? I see that your batch job is quite large.
However, if there are no other batch jobs running against that account the
size of the batch job should most likely not be an issue. Please note that
there is a limit

on the size of active batch jobs an account can have which is 1 GB per
account. To be sure, you could try with a smaller batch job and see if that
is working for you. If you are still facing failures, would you be able to
enable the SOAP logs and share the logs of your upload operation? If you
need steps to enable logging, please check the README file of the client
library 
that you are using.

Also, please make sure that all the ad groups are not being added in a
single campaign as there is a limit of 20,000 ad groups per campaign. You
could check this help center article
 for more
details on the system limits.

Thanks,
Sreelakshmi, AdWords API Team

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Also find us on our blog and discussion group:
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On 01/21/19 19:43:02 guy.halperi...@gmail.com wrote:

Hello,

I am getting InternalError when trying to create 11~ ad groups in one
batch job,
It finishes uploading using the IncrementalUploader and then when I poll
the status I get Cancelled with the error

Job ID for example is: 990904380

Thanks,
Guy.

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Sam,

Could you please reply back with the logs of the upload operations as well 
the download results so that we can take a closer look? You may opt to *reply 
privately to author*. Issues related to batch job performance may be 
intermittent. Do you consistently face this issue? 

Regards,
Dhanya, AdWords API Team

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Re: BatchJobProcessingError.INTERNAL_ERROR while pushing extensions

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello Suvodhoy,

Sorry for very long delay.
The issue happening to your batch jobs has been fixed already.
Please let me know if you're still faced with similar issues when creating 
batch jobs with similar numbers of operations.

Best,
Thanet, AdWords API Team

On Tuesday, May 23, 2017 at 6:10:47 AM UTC-7, suvodhoy sinha wrote:
>
> Hi,
>
> I saw a number of threads regarding this issue. After reading through some 
> of them it seems it was solved for some of the users but we have been 
> facing this problem for quite some time. It happens majorly with the 
> extension push.
> Adding some of the job ids across multiple clients - *500025750, 
> 492164459, 490177553, 486427885*. Kindly assist.
>

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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Everyone,

I realize this is an older thread, but I wanted to make sure to close this 
out rather than leave it hanging for our readers. The issues that were 
causing this to happen should be fixed now. If you experience any further 
issues with this, please get back to me.

Thanks,
Nadine, AdWords API Team

On Wednesday, January 25, 2017 at 12:31:02 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hi Mario,
>
> Thanks for checking in! We're still working on it. I'm hoping to get back 
> to you soon on this.
>
> Best,
> Nadine, AdWords API Team
>
> On Wednesday, January 25, 2017 at 6:59:30 AM UTC-5, adshopit@gmail.com 
> wrote:
>>
>> Hi Nadine,
>>
>> any news on this?
>>
>> Thanks,
>> Mario
>>
>>
>> Il giorno venerdì 20 gennaio 2017 00:26:11 UTC+1, Nadine Sundquist 
>> (AdWords API Team) ha scritto:
>>>
>>> Hi Mario,
>>>
>>> We found the root cause of the issue. It is something on our side. 
>>> Please stop submitting jobs that are similar to the ones you are currently 
>>> submitting that are failing. We're actively working on a fix, and I'll 
>>> update you as soon as it is available.
>>>
>>> Thanks,
>>> Nadine, AdWords API Team
>>>
>>> On Thursday, January 19, 2017 at 6:08:23 PM UTC-5, Nadine Sundquist 
>>> (AdWords API Team) wrote:

 Hello Mario,

 It'll take me a bit of time to dig into why this is happening. Thanks 
 for providing all this information. I'll get back to you as soon as I've 
 figured out what's going on.

 Cheers,
 Nadine, AdWords API Team

 On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshop...@gmail.com 
 wrote:
>
> Hello,
>
> I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
> when sending sitelink/callout extensions.
> The batch job stays ACTIVE for a while (from a minute to up to twenty 
> minutes) and then becomes CANCELED with that processing error.
>
> Some example batch job IDs affected by this error: 436401237, 
>  436397916, 436229020.
>
>
> Also, recently, many (but not all) batch jobs take a long time to 
> finish (possibly related to another thread here 
> https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)
>
> Regards,
> Mario
>


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Re: BatchJobProcessingError.INTERNAL_ERROR

[Vlad Gukasov]

Hello Nadine,

Thank you very much for help! It works excellent now. Appreciate it!



пятница, 13 октября 2017 г., 23:58:25 UTC+3 пользователь Nadine Sundquist 
(AdWords API Team) написал:
>
> Greetings Vlad,
>
> I have an answer to what's going on here. It appears a temporary ID was 
> incorrectly reused. In on of your *ADD* BudgetOperations, you are using a 
> *budgetId* of *-59*. Then later on in the same job, you are using the 
> *budgetId 
> *of *-59* again for another *ADD* BudgetOperation. Each temporary ID 
> needs to be unique within the same batch job. Once that's fixed, you should 
> be good to go again! 
>
> Happy coding,
> Nadine, AdWords API Team
>
> On Thursday, October 12, 2017 at 4:29:44 PM UTC-4, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hello Vlad,
>>
>> I do see on our servers that the job did cancel, but I also see results 
>> returned in the download URL. It's a little strange to have both. I need to 
>> check further into a few things before getting back to you. Hopefully, I'll 
>> get this mystery solved soon.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Thursday, October 12, 2017 at 10:33:33 AM UTC-4, Vlad Gukasov wrote:
>>>
>>> Hi,
>>> I'm just getting BatchJobProcessingError.INTERNAL_ERROR. Please help to 
>>> understand reason of it. BatchJob id = 581404827
>>> Thanks
>>>
>>

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Vincent Racaza (AdWords API Team)' via AdWords API Forum]

Hi Vlad,

To further investigate this, could you also provide your clientCustomerId? 
Kindly use the *Reply privately to author* when replying.

Thanks,
Vincent
AdWords API Team

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Greetings Vlad,

I have an answer to what's going on here. It appears a temporary ID was 
incorrectly reused. In on of your *ADD* BudgetOperations, you are using a 
*budgetId* of *-59*. Then later on in the same job, you are using the *budgetId 
*of *-59* again for another *ADD* BudgetOperation. Each temporary ID needs 
to be unique within the same batch job. Once that's fixed, you should be 
good to go again! 

Happy coding,
Nadine, AdWords API Team

On Thursday, October 12, 2017 at 4:29:44 PM UTC-4, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hello Vlad,
>
> I do see on our servers that the job did cancel, but I also see results 
> returned in the download URL. It's a little strange to have both. I need to 
> check further into a few things before getting back to you. Hopefully, I'll 
> get this mystery solved soon.
>
> Best,
> Nadine, AdWords API Team
>
> On Thursday, October 12, 2017 at 10:33:33 AM UTC-4, Vlad Gukasov wrote:
>>
>> Hi,
>> I'm just getting BatchJobProcessingError.INTERNAL_ERROR. Please help to 
>> understand reason of it. BatchJob id = 581404827
>> Thanks
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR

[Vlad Gukasov]

Hi,
i got BatchJobProcessingError.INTERNAL_ERROR recently. Batch Job id is 
581404827. I noticed that this problem occurs when I try to send more than 
one campaign at a time. Please help me.

Thanks

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Vlad,

I do see on our servers that the job did cancel, but I also see results 
returned in the download URL. It's a little strange to have both. I need to 
check further into a few things before getting back to you. Hopefully, I'll 
get this mystery solved soon.

Best,
Nadine, AdWords API Team

On Thursday, October 12, 2017 at 10:33:33 AM UTC-4, Vlad Gukasov wrote:
>
> Hi,
> I'm just getting BatchJobProcessingError.INTERNAL_ERROR. Please help to 
> understand reason of it. BatchJob id = 581404827
> Thanks
>

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Re: BatchJobProcessingError.INTERNAL_ERROR while pushing extensions

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello Suvodhoy,

I'll confirm the details of the errors and get back to you soon.

Best,
Thanet, AdWords API Team

On Tuesday, May 23, 2017 at 10:10:47 PM UTC+9, suvodhoy sinha wrote:
>
> Hi,
>
> I saw a number of threads regarding this issue. After reading through some 
> of them it seems it was solved for some of the users but we have been 
> facing this problem for quite some time. It happens majorly with the 
> extension push.
> Adding some of the job ids across multiple clients - *500025750, 
> 492164459, 490177553, 486427885*. Kindly assist.
>

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Re: BatchJobProcessingError.INTERNAL_ERROR

[Alexander Cavalli]

Thanks Josh, finally got back around to testing this and everything seems 
to be working. Appreciate it!

On Friday, May 5, 2017 at 6:54:22 PM UTC-5, Josh Radcliff (AdWords API 
Team) wrote:
>
> Hi Alexander,
>
> A fix is now in place for this issue. If you see any odd behavior on new 
> batch jobs, please let me know.
>
> Thanks,
> Josh, AdWords API Team
>
> On Friday, May 5, 2017 at 2:27:13 PM UTC-4, Josh Radcliff (AdWords API 
> Team) wrote:
>>
>> Hi Alexander,
>>
>> We started seeing reports of this issue yesterday (5/4) from other users 
>> as well, and we're working on a fix. I'll post back here as soon as I have 
>> an update.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Friday, May 5, 2017 at 12:41:23 PM UTC-4, Alexander Cavalli wrote:
>>>
>>> Hi Shwetha,
>>>
>>> Yes, BatchJobProcessingError.INTERNAL_ERROR is the reason for the 
>>> cancel. 
>>>
>>> Thanks!
>>>
>>> On Friday, May 5, 2017 at 11:30:13 AM UTC-5, Shwetha Vastrad (AdWords 
>>> API Team) wrote:

 Hi Alexander,

 Thank you for providing the sample BatchJobId. Do your BatchJobs get 
 canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 

 Sam, Could you send over the Ids of a few BatchJobs which were canceled 
 with the error as BatchJobProcessingError.INTERNAL_ERROR? 

 Thanks,
 Shwetha, AdWords API Team.

>>>

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi,

I expect the fix to resolve your issue as well.

Cheers,
Josh, AdWords API Team

On Friday, May 5, 2017 at 7:56:16 PM UTC-4, sam... wrote:
>
> Hi Alexander,
>
> Will the fix apply to me too?
>
> On Friday, May 5, 2017 at 4:54:22 PM UTC-7, Josh Radcliff (AdWords API 
> Team) wrote:
>>
>> Hi Alexander,
>>
>> A fix is now in place for this issue. If you see any odd behavior on new 
>> batch jobs, please let me know.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Friday, May 5, 2017 at 2:27:13 PM UTC-4, Josh Radcliff (AdWords API 
>> Team) wrote:
>>>
>>> Hi Alexander,
>>>
>>> We started seeing reports of this issue yesterday (5/4) from other users 
>>> as well, and we're working on a fix. I'll post back here as soon as I have 
>>> an update.
>>>
>>> Thanks,
>>> Josh, AdWords API Team
>>>
>>> On Friday, May 5, 2017 at 12:41:23 PM UTC-4, Alexander Cavalli wrote:

 Hi Shwetha,

 Yes, BatchJobProcessingError.INTERNAL_ERROR is the reason for the 
 cancel. 

 Thanks!

 On Friday, May 5, 2017 at 11:30:13 AM UTC-5, Shwetha Vastrad (AdWords 
 API Team) wrote:
>
> Hi Alexander,
>
> Thank you for providing the sample BatchJobId. Do your BatchJobs get 
> canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 
>
> Sam, Could you send over the Ids of a few BatchJobs which were 
> canceled with the error as BatchJobProcessingError.INTERNAL_ERROR? 
>
> Thanks,
> Shwetha, AdWords API Team.
>


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Re: BatchJobProcessingError.INTERNAL_ERROR

[sam]

Hi Alexander,

Will the fix apply to me too?

On Friday, May 5, 2017 at 4:54:22 PM UTC-7, Josh Radcliff (AdWords API 
Team) wrote:
>
> Hi Alexander,
>
> A fix is now in place for this issue. If you see any odd behavior on new 
> batch jobs, please let me know.
>
> Thanks,
> Josh, AdWords API Team
>
> On Friday, May 5, 2017 at 2:27:13 PM UTC-4, Josh Radcliff (AdWords API 
> Team) wrote:
>>
>> Hi Alexander,
>>
>> We started seeing reports of this issue yesterday (5/4) from other users 
>> as well, and we're working on a fix. I'll post back here as soon as I have 
>> an update.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Friday, May 5, 2017 at 12:41:23 PM UTC-4, Alexander Cavalli wrote:
>>>
>>> Hi Shwetha,
>>>
>>> Yes, BatchJobProcessingError.INTERNAL_ERROR is the reason for the 
>>> cancel. 
>>>
>>> Thanks!
>>>
>>> On Friday, May 5, 2017 at 11:30:13 AM UTC-5, Shwetha Vastrad (AdWords 
>>> API Team) wrote:

 Hi Alexander,

 Thank you for providing the sample BatchJobId. Do your BatchJobs get 
 canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 

 Sam, Could you send over the Ids of a few BatchJobs which were canceled 
 with the error as BatchJobProcessingError.INTERNAL_ERROR? 

 Thanks,
 Shwetha, AdWords API Team.

>>>

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi Alexander,

A fix is now in place for this issue. If you see any odd behavior on new 
batch jobs, please let me know.

Thanks,
Josh, AdWords API Team

On Friday, May 5, 2017 at 2:27:13 PM UTC-4, Josh Radcliff (AdWords API 
Team) wrote:
>
> Hi Alexander,
>
> We started seeing reports of this issue yesterday (5/4) from other users 
> as well, and we're working on a fix. I'll post back here as soon as I have 
> an update.
>
> Thanks,
> Josh, AdWords API Team
>
> On Friday, May 5, 2017 at 12:41:23 PM UTC-4, Alexander Cavalli wrote:
>>
>> Hi Shwetha,
>>
>> Yes, BatchJobProcessingError.INTERNAL_ERROR is the reason for the cancel. 
>>
>> Thanks!
>>
>> On Friday, May 5, 2017 at 11:30:13 AM UTC-5, Shwetha Vastrad (AdWords API 
>> Team) wrote:
>>>
>>> Hi Alexander,
>>>
>>> Thank you for providing the sample BatchJobId. Do your BatchJobs get 
>>> canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 
>>>
>>> Sam, Could you send over the Ids of a few BatchJobs which were canceled 
>>> with the error as BatchJobProcessingError.INTERNAL_ERROR? 
>>>
>>> Thanks,
>>> Shwetha, AdWords API Team.
>>>
>>

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi Alexander,

We started seeing reports of this issue yesterday (5/4) from other users as 
well, and we're working on a fix. I'll post back here as soon as I have an 
update.

Thanks,
Josh, AdWords API Team

On Friday, May 5, 2017 at 12:41:23 PM UTC-4, Alexander Cavalli wrote:
>
> Hi Shwetha,
>
> Yes, BatchJobProcessingError.INTERNAL_ERROR is the reason for the cancel. 
>
> Thanks!
>
> On Friday, May 5, 2017 at 11:30:13 AM UTC-5, Shwetha Vastrad (AdWords API 
> Team) wrote:
>>
>> Hi Alexander,
>>
>> Thank you for providing the sample BatchJobId. Do your BatchJobs get 
>> canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 
>>
>> Sam, Could you send over the Ids of a few BatchJobs which were canceled 
>> with the error as BatchJobProcessingError.INTERNAL_ERROR? 
>>
>> Thanks,
>> Shwetha, AdWords API Team.
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR

[Alexander Cavalli]

Hi Shwetha,

Yes, BatchJobProcessingError.INTERNAL_ERROR is the reason for the cancel. 

Thanks!

On Friday, May 5, 2017 at 11:30:13 AM UTC-5, Shwetha Vastrad (AdWords API 
Team) wrote:
>
> Hi Alexander,
>
> Thank you for providing the sample BatchJobId. Do your BatchJobs get 
> canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 
>
> Sam, Could you send over the Ids of a few BatchJobs which were canceled 
> with the error as BatchJobProcessingError.INTERNAL_ERROR? 
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: BatchJobProcessingError.INTERNAL_ERROR

[sam]

491209403
491211206
491301301
491243609

Thanks

On Friday, May 5, 2017 at 8:32:33 AM UTC-7, s...@feedonomics.com wrote:
>
> We are getting this error intermittently with some our batch jobs, which 
> end up with status 'CANCELED'.
>
> Please help. Thank you!
>

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Re: BatchJobProcessingError.INTERNAL_ERROR

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi Alexander,

Thank you for providing the sample BatchJobId. Do your BatchJobs get 
canceled due to BatchJobProcessingError.INTERNAL_ERROR as well? 

Sam, Could you send over the Ids of a few BatchJobs which were canceled 
with the error as BatchJobProcessingError.INTERNAL_ERROR? 

Thanks,
Shwetha, AdWords API Team.

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Re: BatchJobProcessingError.INTERNAL_ERROR

[Alexander Cavalli]

We are also getting this error, pretty regularly. It seems to have started 
sometime in the afternoon (CST) on 5/4/2017. From my testing it seems like 
it might be happening more on jobs that use temp ids, in particular 
multiple temp ids. Sample failed batch job id: 491491905

On Friday, May 5, 2017 at 10:32:33 AM UTC-5, s...@feedonomics.com wrote:
>
> We are getting this error intermittently with some our batch jobs, which 
> end up with status 'CANCELED'.
>
> Please help. Thank you!
>

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Re: BatchJobProcessingError.INTERNAL_ERROR when adding campaigns

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hi Josh,

Thanks for getting back to me.
I think that there might be other resolutions that would be able to 
generate IDs unique to all workers too.
But this is up to your decision. :-)

Let us know if you need help in the future.

Best,
Thanet, AdWords API Team

On Tuesday, April 4, 2017 at 7:11:12 PM UTC+9, Josh Sephton wrote:
>
> Hi Thanet,
>
> we've used a time-based ID generator because we have a number of different 
> workers working in parallel to generate the operations. However, if we're 
> reusing IDs in the same batch job then we're creating more operations per 
> second than anticipated. We can increase the resolution of the IDs so there 
> is more guarantee of uniqueness.
>
> Thanks for digging into this for us. 
>
> Josh
>
>
>
> On Monday, 3 April 2017 07:20:50 UTC+1, Thanet Knack Praneenararat 
> (AdWords API Team) wrote:
>>
>> Hello Josh,
>>
>> It looks like you've reused the temporary ID in the same batch job.
>> Note that it's totally fine to use the same temporary IDs in *different* 
>> batch 
>> jobs.
>> Did you use some kinds of algorithms to map from the time stamp to 
>> negative numbers as temporary IDs?
>> We encourage to use just sequence number starting from -1.
>>
>> Hope this help.
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Thursday, March 30, 2017 at 9:56:44 PM UTC+9, Josh Sephton wrote:
>>>
>>> Hi Vishal,
>>>
>>> I was trying with 15,000 operations previously, but I'm seeing the same 
>>> behaviour with 5000 operations. Would you expect batches of this size to 
>>> complete?
>>>
>>> Thanks,
>>> Josh
>>>
>>>
>>>
>>> On Wednesday, 29 March 2017 19:27:38 UTC+1, Vishal Vinayak (Adwords API 
>>> Team) wrote:

 Hi Josh,

 Could you please try reducing the number of operations in your job and 
 see if you are still facing issues? You can also check out our Best 
 Practices Guide 
 
  to 
 optimize your batch job operations. Issues related to batch job 
 performance 
 are sometimes intermittent, however, if you are consistently facing these 
 issues, please let me know and I would try to work with my team to find 
 what's causing these issues.

 Regards,
 Vishal, AdWords API Team

>>>

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Re: BatchJobProcessingError.INTERNAL_ERROR when adding campaigns

[Josh Sephton]

Hi Thanet,

we've used a time-based ID generator because we have a number of different 
workers working in parallel to generate the operations. However, if we're 
reusing IDs in the same batch job then we're creating more operations per 
second than anticipated. We can increase the resolution of the IDs so there 
is more guarantee of uniqueness.

Thanks for digging into this for us. 

Josh



On Monday, 3 April 2017 07:20:50 UTC+1, Thanet Knack Praneenararat (AdWords 
API Team) wrote:
>
> Hello Josh,
>
> It looks like you've reused the temporary ID in the same batch job.
> Note that it's totally fine to use the same temporary IDs in *different* 
> batch 
> jobs.
> Did you use some kinds of algorithms to map from the time stamp to 
> negative numbers as temporary IDs?
> We encourage to use just sequence number starting from -1.
>
> Hope this help.
>
> Best,
> Thanet, AdWords API Team
>
> On Thursday, March 30, 2017 at 9:56:44 PM UTC+9, Josh Sephton wrote:
>>
>> Hi Vishal,
>>
>> I was trying with 15,000 operations previously, but I'm seeing the same 
>> behaviour with 5000 operations. Would you expect batches of this size to 
>> complete?
>>
>> Thanks,
>> Josh
>>
>>
>>
>> On Wednesday, 29 March 2017 19:27:38 UTC+1, Vishal Vinayak (Adwords API 
>> Team) wrote:
>>>
>>> Hi Josh,
>>>
>>> Could you please try reducing the number of operations in your job and 
>>> see if you are still facing issues? You can also check out our Best 
>>> Practices Guide 
>>> 
>>>  to 
>>> optimize your batch job operations. Issues related to batch job performance 
>>> are sometimes intermittent, however, if you are consistently facing these 
>>> issues, please let me know and I would try to work with my team to find 
>>> what's causing these issues.
>>>
>>> Regards,
>>> Vishal, AdWords API Team
>>>
>>

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Re: BatchJobProcessingError.INTERNAL_ERROR when adding campaigns

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello Josh,

It looks like you've reused the temporary ID in the same batch job.
Note that it's totally fine to use the same temporary IDs in *different* batch 
jobs.
Did you use some kinds of algorithms to map from the time stamp to negative 
numbers as temporary IDs?
We encourage to use just sequence number starting from -1.

Hope this help.

Best,
Thanet, AdWords API Team

On Thursday, March 30, 2017 at 9:56:44 PM UTC+9, Josh Sephton wrote:
>
> Hi Vishal,
>
> I was trying with 15,000 operations previously, but I'm seeing the same 
> behaviour with 5000 operations. Would you expect batches of this size to 
> complete?
>
> Thanks,
> Josh
>
>
>
> On Wednesday, 29 March 2017 19:27:38 UTC+1, Vishal Vinayak (Adwords API 
> Team) wrote:
>>
>> Hi Josh,
>>
>> Could you please try reducing the number of operations in your job and 
>> see if you are still facing issues? You can also check out our Best 
>> Practices Guide 
>> 
>>  to 
>> optimize your batch job operations. Issues related to batch job performance 
>> are sometimes intermittent, however, if you are consistently facing these 
>> issues, please let me know and I would try to work with my team to find 
>> what's causing these issues.
>>
>> Regards,
>> Vishal, AdWords API Team
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR when adding campaigns

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello Josh,

We're investigating those three batch jobs.
Thanks for reporting. I'll contact back when we have more info.

Best,
Thanet, AdWords API Team

On Thursday, March 30, 2017 at 9:56:44 PM UTC+9, Josh Sephton wrote:
>
> Hi Vishal,
>
> I was trying with 15,000 operations previously, but I'm seeing the same 
> behaviour with 5000 operations. Would you expect batches of this size to 
> complete?
>
> Thanks,
> Josh
>
>
>
> On Wednesday, 29 March 2017 19:27:38 UTC+1, Vishal Vinayak (Adwords API 
> Team) wrote:
>>
>> Hi Josh,
>>
>> Could you please try reducing the number of operations in your job and 
>> see if you are still facing issues? You can also check out our Best 
>> Practices Guide 
>> 
>>  to 
>> optimize your batch job operations. Issues related to batch job performance 
>> are sometimes intermittent, however, if you are consistently facing these 
>> issues, please let me know and I would try to work with my team to find 
>> what's causing these issues.
>>
>> Regards,
>> Vishal, AdWords API Team
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR when adding campaigns

['Vishal Vinayak (Adwords API Team)' via AdWords API Forum]

Hi Josh,

Could you please try reducing the number of operations in your job and see 
if you are still facing issues? You can also check out our Best Practices 
Guide 

 to 
optimize your batch job operations. Issues related to batch job performance 
are sometimes intermittent, however, if you are consistently facing these 
issues, please let me know and I would try to work with my team to find 
what's causing these issues.

Regards,
Vishal, AdWords API Team

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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello,

Could you please start a new forum thread with your issue? There are so 
many reasons that an internal error can happen, and I don't want to assume 
that your issue is the same as Mario's on this thread. We're still working 
on Mario's issue. In that new thread, please include the batch job IDs 
where you're seeing the error. I'l make sure that someone on my team gets 
assigned to looking at it.

Thanks!
Nadine, AdWords API Team


On Wednesday, February 1, 2017 at 2:29:40 PM UTC-5, AdWordsApiUser wrote:
>
> Is there any update on this? Many of our jobs are taking a long time, and 
> then getting INTERNAL_ERROR. Any help will be appreciated..
>
> On Wednesday, January 25, 2017 at 6:31:02 PM UTC+1, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hi Mario,
>>
>> Thanks for checking in! We're still working on it. I'm hoping to get back 
>> to you soon on this.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Wednesday, January 25, 2017 at 6:59:30 AM UTC-5, adshop...@gmail.com 
>> wrote:
>>>
>>> Hi Nadine,
>>>
>>> any news on this?
>>>
>>> Thanks,
>>> Mario
>>>
>>>
>>> Il giorno venerdì 20 gennaio 2017 00:26:11 UTC+1, Nadine Sundquist 
>>> (AdWords API Team) ha scritto:

 Hi Mario,

 We found the root cause of the issue. It is something on our side. 
 Please stop submitting jobs that are similar to the ones you are currently 
 submitting that are failing. We're actively working on a fix, and I'll 
 update you as soon as it is available.

 Thanks,
 Nadine, AdWords API Team

 On Thursday, January 19, 2017 at 6:08:23 PM UTC-5, Nadine Sundquist 
 (AdWords API Team) wrote:
>
> Hello Mario,
>
> It'll take me a bit of time to dig into why this is happening. Thanks 
> for providing all this information. I'll get back to you as soon as I've 
> figured out what's going on.
>
> Cheers,
> Nadine, AdWords API Team
>
> On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshop...@gmail.com 
> wrote:
>>
>> Hello,
>>
>> I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
>> when sending sitelink/callout extensions.
>> The batch job stays ACTIVE for a while (from a minute to up to twenty 
>> minutes) and then becomes CANCELED with that processing error.
>>
>> Some example batch job IDs affected by this error: 436401237, 
>>  436397916, 436229020.
>>
>>
>> Also, recently, many (but not all) batch jobs take a long time to 
>> finish (possibly related to another thread here 
>> https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)
>>
>> Regards,
>> Mario
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

[AdWordsApiUser]

Is there any update on this? Many of our jobs are taking a long time, and 
then getting INTERNAL_ERROR. Any help will be appreciated..

On Wednesday, January 25, 2017 at 6:31:02 PM UTC+1, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hi Mario,
>
> Thanks for checking in! We're still working on it. I'm hoping to get back 
> to you soon on this.
>
> Best,
> Nadine, AdWords API Team
>
> On Wednesday, January 25, 2017 at 6:59:30 AM UTC-5, adshop...@gmail.com 
>  wrote:
>>
>> Hi Nadine,
>>
>> any news on this?
>>
>> Thanks,
>> Mario
>>
>>
>> Il giorno venerdì 20 gennaio 2017 00:26:11 UTC+1, Nadine Sundquist 
>> (AdWords API Team) ha scritto:
>>>
>>> Hi Mario,
>>>
>>> We found the root cause of the issue. It is something on our side. 
>>> Please stop submitting jobs that are similar to the ones you are currently 
>>> submitting that are failing. We're actively working on a fix, and I'll 
>>> update you as soon as it is available.
>>>
>>> Thanks,
>>> Nadine, AdWords API Team
>>>
>>> On Thursday, January 19, 2017 at 6:08:23 PM UTC-5, Nadine Sundquist 
>>> (AdWords API Team) wrote:

 Hello Mario,

 It'll take me a bit of time to dig into why this is happening. Thanks 
 for providing all this information. I'll get back to you as soon as I've 
 figured out what's going on.

 Cheers,
 Nadine, AdWords API Team

 On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshop...@gmail.com 
 wrote:
>
> Hello,
>
> I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
> when sending sitelink/callout extensions.
> The batch job stays ACTIVE for a while (from a minute to up to twenty 
> minutes) and then becomes CANCELED with that processing error.
>
> Some example batch job IDs affected by this error: 436401237, 
>  436397916, 436229020.
>
>
> Also, recently, many (but not all) batch jobs take a long time to 
> finish (possibly related to another thread here 
> https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)
>
> Regards,
> Mario
>


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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hi Mario,

Thanks for checking in! We're still working on it. I'm hoping to get back 
to you soon on this.

Best,
Nadine, AdWords API Team

On Wednesday, January 25, 2017 at 6:59:30 AM UTC-5, adshopit@gmail.com 
wrote:
>
> Hi Nadine,
>
> any news on this?
>
> Thanks,
> Mario
>
>
> Il giorno venerdì 20 gennaio 2017 00:26:11 UTC+1, Nadine Sundquist 
> (AdWords API Team) ha scritto:
>>
>> Hi Mario,
>>
>> We found the root cause of the issue. It is something on our side. Please 
>> stop submitting jobs that are similar to the ones you are currently 
>> submitting that are failing. We're actively working on a fix, and I'll 
>> update you as soon as it is available.
>>
>> Thanks,
>> Nadine, AdWords API Team
>>
>> On Thursday, January 19, 2017 at 6:08:23 PM UTC-5, Nadine Sundquist 
>> (AdWords API Team) wrote:
>>>
>>> Hello Mario,
>>>
>>> It'll take me a bit of time to dig into why this is happening. Thanks 
>>> for providing all this information. I'll get back to you as soon as I've 
>>> figured out what's going on.
>>>
>>> Cheers,
>>> Nadine, AdWords API Team
>>>
>>> On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshop...@gmail.com 
>>> wrote:

 Hello,

 I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
 when sending sitelink/callout extensions.
 The batch job stays ACTIVE for a while (from a minute to up to twenty 
 minutes) and then becomes CANCELED with that processing error.

 Some example batch job IDs affected by this error: 436401237, 
  436397916, 436229020.


 Also, recently, many (but not all) batch jobs take a long time to 
 finish (possibly related to another thread here 
 https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)

 Regards,
 Mario

>>>

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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

[adshopit . dev]

Hi Nadine,

any news on this?

Thanks,
Mario


Il giorno venerdì 20 gennaio 2017 00:26:11 UTC+1, Nadine Sundquist (AdWords 
API Team) ha scritto:
>
> Hi Mario,
>
> We found the root cause of the issue. It is something on our side. Please 
> stop submitting jobs that are similar to the ones you are currently 
> submitting that are failing. We're actively working on a fix, and I'll 
> update you as soon as it is available.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Thursday, January 19, 2017 at 6:08:23 PM UTC-5, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hello Mario,
>>
>> It'll take me a bit of time to dig into why this is happening. Thanks for 
>> providing all this information. I'll get back to you as soon as I've 
>> figured out what's going on.
>>
>> Cheers,
>> Nadine, AdWords API Team
>>
>> On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshop...@gmail.com 
>>  wrote:
>>>
>>> Hello,
>>>
>>> I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
>>> when sending sitelink/callout extensions.
>>> The batch job stays ACTIVE for a while (from a minute to up to twenty 
>>> minutes) and then becomes CANCELED with that processing error.
>>>
>>> Some example batch job IDs affected by this error: 436401237, 
>>>  436397916, 436229020.
>>>
>>>
>>> Also, recently, many (but not all) batch jobs take a long time to finish 
>>> (possibly related to another thread here 
>>> https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)
>>>
>>> Regards,
>>> Mario
>>>
>>

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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hi Mario,

We found the root cause of the issue. It is something on our side. Please 
stop submitting jobs that are similar to the ones you are currently 
submitting that are failing. We're actively working on a fix, and I'll 
update you as soon as it is available.

Thanks,
Nadine, AdWords API Team

On Thursday, January 19, 2017 at 6:08:23 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hello Mario,
>
> It'll take me a bit of time to dig into why this is happening. Thanks for 
> providing all this information. I'll get back to you as soon as I've 
> figured out what's going on.
>
> Cheers,
> Nadine, AdWords API Team
>
> On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshopit@gmail.com 
> wrote:
>>
>> Hello,
>>
>> I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
>> when sending sitelink/callout extensions.
>> The batch job stays ACTIVE for a while (from a minute to up to twenty 
>> minutes) and then becomes CANCELED with that processing error.
>>
>> Some example batch job IDs affected by this error: 436401237,  436397916, 
>> 436229020.
>>
>>
>> Also, recently, many (but not all) batch jobs take a long time to finish 
>> (possibly related to another thread here 
>> https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)
>>
>> Regards,
>> Mario
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Mario,

It'll take me a bit of time to dig into why this is happening. Thanks for 
providing all this information. I'll get back to you as soon as I've 
figured out what's going on.

Cheers,
Nadine, AdWords API Team

On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshopit@gmail.com 
wrote:
>
> Hello,
>
> I keep getting the error: BatchJobProcessingError.INTERNAL_ERROR
> when sending sitelink/callout extensions.
> The batch job stays ACTIVE for a while (from a minute to up to twenty 
> minutes) and then becomes CANCELED with that processing error.
>
> Some example batch job IDs affected by this error: 436401237,  436397916, 
> 436229020.
>
>
> Also, recently, many (but not all) batch jobs take a long time to finish 
> (possibly related to another thread here 
> https://groups.google.com/forum/#!topic/adwords-api/Cigj68QDPM8)
>
> Regards,
> Mario
>

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Re: BatchJobProcessingError.INTERNAL_ERROR when processing campaign structure with campaing criterion and extension operations

[Irfan Ismail]

Hi,

After excluding extension operations from batch process the issue is solved.

Thanks,
Irfan

On Friday, August 19, 2016 at 1:17:36 AM UTC+7, Irfan Ismail wrote:
>
> Hi,
>
> I got INTERNAL_ERROR issue when adding campaing structure using batch 
> process with campaign criterion and extension operations. But I didn't get 
> this issue when processing campaign structure without campaign criterion 
> and extension operations.
>
> Here the error message from log :
>
> 
> 
> 
> 
> BatchJobProcessingError.INTERNAL_ERROR
> 
> BatchJobProcessingError
> INTERNAL_ERROR
> 
>
> I tried to google it but not found useful information for my problem.
>
> Thanks,
> Irfan
>

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Re: BatchJobProcessingError.INTERNAL_ERROR when processing campaign structure with campaing criterion and extension operations

['Anthony Madrigal' via AdWords API Forum]

Hi Irfan,

Could you please *reply privately to author *your SOAP request and response 
where you are seeing this error so I can take a closer look?

Thanks,
Anthony
AdWords API Team

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