Re: [AFMUG] Procera Packet Logic shaping rules?

[Kurt Fankhauser]

Here is what i have found on Procera that is a good starting place.

1. File Sharing (entire category)
2. /File Transfer/Playstation.net content download (otherwise the guy doing
a 50GB game update maxes his entire connection out for days and complains
of slow browsing speeds)
3. /Entertainment/Gaming/Xbox/Xbox Live Update (same reason as above)
3. /Network Infrastructure/Software Update (this should catch the Windows
Updates and Apple Updates, same reason as above)
4. /Streaming/ (limit this somehow so that it doesnt max their entire
connection so they don't complain of slow browsing while someone in house
is streaming)

hope this helps! I know i could get alot more complicated than this but
this is what i have only had time to do which was caused out of necessity
of complaints.

On Wed, Mar 2, 2016 at 5:46 PM, Darren Shea  wrote:

> Just putting this out there, since our Procera tech contact basically told
> us that there is no existing collection of "best practices" shaping rules
> we
> can work from to develop our specific, custom rules...
>
> For those of you with these Procera boxen, what sort of shaping rules
> (objects) have you found to be very effective at reducing the level of "my
> internet is slooow!" tech support calls, which usually just come down to a
> bandwidth saturation problem? Our usual culprits for these are streaming
> video, cloud backup (especially iPhones), updates (Microsoft, iOS, etc.),
> and console game downloads, so getting these managed better would be a big
> deal for us!
>
>
>
>

Re: [AFMUG] Procera Packet Logic shaping rules?

[Paul Stewart]

Also would suggest running a report of what your traffic looks like today ... 
might help tell you where you need to focus.  Or just use Live View to get an 
idea . 

Good points from Josh on the "legal" side ... don't know the rules in the US 
but in Canada they are "interesting" to say the least... 

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
Sent: Wednesday, March 2, 2016 6:04 PM
To: af@afmug.com
Subject: Re: [AFMUG] Procera Packet Logic shaping rules?

I'll tell you what I did at my previous employer, to the best of my memory

In order of highest to lowest priority...
routing protocols
ssh, ntp
voip and voice messaging
gaming
speedtest servers
streaming video, there was also quite a large buffer for this but I can't 
remember what it was, maybe 500-1000ms general web traffic, other non-mentioned 
traffic ALL updates, microsoft, android, apple, etc.

P2P Traffic was BLOCKED, and was part of our Terms of Service / AUP

VOIP and streaming video were also DSCP flagged for proper classification over 
an AirMax network.

We aimed for the best customer experience possible, and used blanket filters 
[ALL streaming video, ALL gaming, etc] as to not be discriminatory between 
different streaming sources, different games, etc where possible.

I must note that in saying this, we offered full disclosure of these practices 
to our customers when asked. It may be documented somewhere else by now, I am 
busy working on fiber projects. Brush up on the net neutrality rules, and 
possibly consult a lawyer before implementing these changes and posting them on 
your website.

YMMV



On Wed, Mar 2, 2016 at 4:46 PM, Darren Shea <darr...@ecpi.com> wrote:
> Just putting this out there, since our Procera tech contact basically 
> told us that there is no existing collection of "best practices" 
> shaping rules we can work from to develop our specific, custom rules...
>
> For those of you with these Procera boxen, what sort of shaping rules
> (objects) have you found to be very effective at reducing the level of 
> "my internet is slooow!" tech support calls, which usually just come 
> down to a bandwidth saturation problem? Our usual culprits for these 
> are streaming video, cloud backup (especially iPhones), updates 
> (Microsoft, iOS, etc.), and console game downloads, so getting these 
> managed better would be a big deal for us!
>
>
>

Re: [AFMUG] Procera Packet Logic shaping rules?

[Josh Reynolds]

I'll tell you what I did at my previous employer, to the best of my memory

In order of highest to lowest priority...
routing protocols
ssh, ntp
voip and voice messaging
gaming
speedtest servers
streaming video, there was also quite a large buffer for this but I
can't remember what it was, maybe 500-1000ms
general web traffic, other non-mentioned traffic
ALL updates, microsoft, android, apple, etc.

P2P Traffic was BLOCKED, and was part of our Terms of Service / AUP

VOIP and streaming video were also DSCP flagged for proper
classification over an AirMax network.

We aimed for the best customer experience possible, and used blanket
filters [ALL streaming video, ALL gaming, etc] as to not be
discriminatory between different streaming sources, different games,
etc where possible.

I must note that in saying this, we offered full disclosure of these
practices to our customers when asked. It may be documented somewhere
else by now, I am busy working on fiber projects. Brush up on the net
neutrality rules, and possibly consult a lawyer before implementing
these changes and posting them on your website.

YMMV



On Wed, Mar 2, 2016 at 4:46 PM, Darren Shea  wrote:
> Just putting this out there, since our Procera tech contact basically told
> us that there is no existing collection of "best practices" shaping rules we
> can work from to develop our specific, custom rules...
>
> For those of you with these Procera boxen, what sort of shaping rules
> (objects) have you found to be very effective at reducing the level of "my
> internet is slooow!" tech support calls, which usually just come down to a
> bandwidth saturation problem? Our usual culprits for these are streaming
> video, cloud backup (especially iPhones), updates (Microsoft, iOS, etc.),
> and console game downloads, so getting these managed better would be a big
> deal for us!
>
>
>

[AFMUG] Procera Packet Logic shaping rules?

[Darren Shea]

Just putting this out there, since our Procera tech contact basically told
us that there is no existing collection of "best practices" shaping rules we
can work from to develop our specific, custom rules...

For those of you with these Procera boxen, what sort of shaping rules
(objects) have you found to be very effective at reducing the level of "my
internet is slooow!" tech support calls, which usually just come down to a
bandwidth saturation problem? Our usual culprits for these are streaming
video, cloud backup (especially iPhones), updates (Microsoft, iOS, etc.),
and console game downloads, so getting these managed better would be a big
deal for us!