Re: [altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-27 Thread Keith Packard
Dennis Oubre  writes:

> No sir!
>
> Please send ASAP.  Let me know if you need compensation.

$10 for postage and the repair would be great. Feel free to "purchase"
10 units of custom work from the gag.com shop at some point; your board
will be in the mail on Monday.

http://shop.gag.com/logo-items/custom-work.html

> Thanks,

Let us know if you have additional "adventures" with Windows; we're
always trying to make that work better, but Windows remains the source
of our most vexing issues...

-keith


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Re: [altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-27 Thread Dennis Oubre
No sir!

Please send ASAP.  Let me know if you need compensation. 

Thanks,

d


Sent from my Android device

Altus Metrum writes:

Dennis Oubre  writes:

> I need an address to send for the USB repair please.

I've replaced the USB connector and tested your TeleMetrum; it passes
all of our diagnostics just fine. I did tweak the radio frequency a bit,
but that was just dialing in the last few hundred Hz, not something that
would affect the radio communications.

Is there anything else you'd like me to do before sticking this back in
a box and sending it on its way?

-keith
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Re: [altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-27 Thread Keith Packard
Dennis Oubre  writes:

> I need an address to send for the USB repair please.

I've replaced the USB connector and tested your TeleMetrum; it passes
all of our diagnostics just fine. I did tweak the radio frequency a bit,
but that was just dialing in the last few hundred Hz, not something that
would affect the radio communications.

Is there anything else you'd like me to do before sticking this back in
a box and sending it on its way?

-keith


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Re: [altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-12 Thread Keith Packard
Dennis Oubre  writes:

> I need an address to send for the USB repair please.

Keith Packard
7615 SW 59th Ave
Portland, OR 97219


> I have 2 teledongles and they are both doing the same thing.  I'll try the 
> fix below.
>
> The call signs all match.  I'll try increasing the distance.

5 or 6 feet should suffice. And, you'll need an antenna on the
TeleDongle to have this work at all; it can receive telemetry without
one, but can't transmit.

-keith


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Re: [altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-12 Thread Dennis Oubre
I need an address to send for the USB repair please.  

I have 2 teledongles and they are both doing the same thing.  I'll try the fix 
below.

The call signs all match.  I'll try increasing the distance.

d



Keith Packard  on Friday, December 12, 2014 at 12:21 PM 
-0600 wrote:
>Dennis Oubre  writes:
>
>> I plugged the TeleBT into the Win7 Enterprise laptop this morning and
>> it inexplicably did what it was supposed to do.  The Teledongle still
>> shows up in device manager under "modems" as Telemetrum and is showing
>> a steady red and green light.
>
>Mysterious. You should probably try deleting the device under Windows
>and then reconnecting it to get Windows to re-evaluate the
>device. Sometimes Windows gets confused about device configurations...
>
>It's also possible that something has just happened to the TeleDongle,
>although I've never seen this particular failure mode before, it sure
>looks more like a Windows issue.
>
>> In addition, the altimeters are both still showing all red indicators
>> in Monitor Idle, but working perfectly in Monitor Flight.
>
>That's almost always a radio configuration issue; the AltosUI callsign
>has to exactly match the flight computer callsign. If not that, then
>make sure the antenna on the TeleBT works well, and that the two units
>aren't too close to each other.
>
>> Also, all this plugging/unplugging has now made the micro usb fall off
>> of one the altimeters.
>
>Yeah, those little connectors don't like a lot of torque on them, do
>they. We can repair this easily enough.
>
>-keith


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Re: [altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-12 Thread Keith Packard
Dennis Oubre  writes:

> I plugged the TeleBT into the Win7 Enterprise laptop this morning and
> it inexplicably did what it was supposed to do.  The Teledongle still
> shows up in device manager under "modems" as Telemetrum and is showing
> a steady red and green light.

Mysterious. You should probably try deleting the device under Windows
and then reconnecting it to get Windows to re-evaluate the
device. Sometimes Windows gets confused about device configurations...

It's also possible that something has just happened to the TeleDongle,
although I've never seen this particular failure mode before, it sure
looks more like a Windows issue.

> In addition, the altimeters are both still showing all red indicators
> in Monitor Idle, but working perfectly in Monitor Flight.

That's almost always a radio configuration issue; the AltosUI callsign
has to exactly match the flight computer callsign. If not that, then
make sure the antenna on the TeleBT works well, and that the two units
aren't too close to each other.

> Also, all this plugging/unplugging has now made the micro usb fall off
> of one the altimeters.

Yeah, those little connectors don't like a lot of torque on them, do
they. We can repair this easily enough.

-keith


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[altusmetrum] Fwd: Re(2): Teledongle TeleBT Problem

2014-12-12 Thread Dennis Oubre

I plugged the TeleBT into the Win7 Enterprise laptop this morning and it 
inexplicably did what it was supposed to do.  The Teledongle still shows up in 
device manager under "modems" as Telemetrum and is showing a steady red and 
green light.  

In addition, the altimeters are both still showing all red indicators in 
Monitor Idle, but working perfectly in Monitor Flight.

What am I missing?

Also, all this plugging/unplugging has now made the micro usb fall off of one 
the altimeters.  

{:-{(

d


- Original Message -


Okay...got the doggone gadgets home, installed AltosOS 1.5 on my desktop 
computer running Win7 Home Premium 64 bit, and plugged up the Teledongle.  

It installed the drivers for TeleMetrum instead of Teledongle.  

I then plugged in TeleBT and it installed the drivers for TeleBT!!  I was able 
to interface with both of my Telemetrum v2 altimeters through "Configure 
Altimeter"; HOWEVER, when opening "Monitor Idle" I have all red indicators and 
no readings being
received from either altimeter.  I went back to "Configure Altimeter," stood 
the units upright and rebooted.  Opening "Monitor Flight" I'm getting full 
readings as expected.

Also, I did successfully update the firmware on both altimeters to version 1.5.

I never had any problems at all like this before.  I'm going to go back to the 
shop in the morning and try getting my Win7 Enterprise 32 bit laptop to 
recognize the TeleBT.  

I will update you accordingly.  

d



Altus Metrum  on Thursday, December 11, 2014 at 1:59 
PM -0600 wrote:
>Dennis Oubre  writes:
>
>> I'm baffled.
>
>Me too. You're welcome to send them along to me and I can poke at them
>to see if I can't figure out what happened...
>
>-keith
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