Re: FW: C API for ARDBC Plug-in
Hello,
First of all, thank you for your reply.
I really *don't* want to support everything, believe me! :)
If it is such a headache to write a test plugin, I really believe it would be a
nightmare to write the whole thing
My final goal is to create an ardbc plugin to have certain search fields and a
method to search a FileNet database.
But for now, I'm just trying to make a test plugin using the C skeleton file
and implementing a dummy ARDBCGetMultipleFields method on it.
The sample I'm using as a guide is getemployeedata.c that I found on BMC
site, but it doesn't work very well for me, as you can see by my previous mail.
Kind regards,
Paulo Moreira
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Misi Mladoniczky
Sent: terça-feira, 19 de Fevereiro de 2008 7:54
To: arslist@ARSLIST.ORG
Subject: Re: FW: C API for ARDBC Plug-in
Hi,
To write a general ARDBC-plugin that supports everything, is quite a task.
You have problems of mapping forms, field and datatypes, as well as the nice
ARQualifierStruct into something you can use against your external data source.
If you limit the functionality to a few specific things (forms/fields) and also
limit the search capabilities, it is easier.
Best Regards - Misi, RRR AB, http://rrr.se
Hello all,
Can someone please provide me with some real-life samples on how to
(properly) write a C ARDBC Plug-in for Remedy (I've also tried
getemployeedata.c) ?
So far I've read the C-API-Ref-710, used the ardbcskl.c and headers
from the samples directory and implemented the ARDBCGetListSchemas
method successfully.
I'm having trouble implementing the ARDBCGetMultipleFields method,
which is not showing all the fields I insert to the array
mapping-mappingList. Only the first one is shown.
Please find below the source I'm trying to use:
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void *object, /* IN; plug-in instance */
ARCompoundSchema *schema, /* IN; form containing the data */
ARFieldMappingList *mapping,/* OUT; list of fields */
ARFieldLimitList *limit, /* OUT; corresponding field limits */
ARUnsignedIntList *dataType,/* OUT; corresponding data types */
ARStatusList *status /* OUT; status of the operation */
)
{
FILE * pFile;
pFile = fopen (myfile.txt,a);
if (schema-schemaType == AR_SCHEMA_VENDOR
strcmp(schema-u.vendor.tableName, FORM_NAME) == 0)
{
mapping-numItems = 3;
mapping-mappingList =
(ARFieldMappingStruct *) malloc(sizeof(ARFieldMappingStruct)
*
mapping-numItems);
if (mapping-mappingList == NULL) return AR_RETURN_ERROR;
mapping-mappingList[0].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[0].u.vendor.fieldName, file_id);
/* this is shown OK */
mapping-mappingList[1].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[1].u.vendor.fieldName, file_name);
/* this is not */
mapping-mappingList[2].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[2].u.vendor.fieldName, file_date);
if (pFile!=NULL)
{
fprintf (pFile, -//-\r\n);
fprintf (pFile, %s\r\n,
mapping-mappingList[0].u.vendor.fieldName);
fprintf (pFile, %s\r\n,
mapping-mappingList[1].u.vendor.fieldName);
fprintf (pFile, %s\r\n,
mapping-mappingList[2].u.vendor.fieldName);
/* all these fields appear filled in on the log file
I'm creating at runtime */
}
limit-numItems = 3;
limit-fieldLimitList =
(ARFieldLimitStruct *) calloc(limit-numItems,
sizeof(ARFieldLimitStruct));
if (limit-fieldLimitList == NULL) return AR_RETURN_ERROR;
limit-fieldLimitList[0].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[0].u.charLimits.maxLength = 20;
limit-fieldLimitList[0].u.charLimits.menuStyle =
AR_MENU_APPEND;
limit-fieldLimitList[0].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[0].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
/* from this point on, nothing is recognized on Remedy, but is
show on the log file (?) */
limit-fieldLimitList[1].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[1].u.charLimits.maxLength = 21;
limit-fieldLimitList[1].u.charLimits.menuStyle =
AR_MENU_APPEND;
limit-fieldLimitList[1].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[1].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
limit-fieldLimitList[2].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[2].u.charLimits.maxLength = 22;
Test - please ignoe
subscription test please ignore.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Oracle Count of Tables
Hi Does anyone know how I can count the number of records in each form on an Oracle database. I searched the list and found the way to do it using SQL Server but stuck on getting the solution for Oracle. Thanks Toby ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Interview questions
Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident-occupied alerts?
Joslin, First... Welcome to the world of ARS! Second... Your post is dead on for this list and most welcome. Third... I think you do not yet understand a few things about ARS. :) I would specifically pick at this statement: In Remedy, however, there is no alert until you do try to save, and all of your work is lost because the other person, unbeknownst to you, was in the incident making changes. I disagree with that as a stated behavior of the AR System. Specifically what actually happens is that most fields allow for users to fight over the change in values. However, workflow can prevent this and some ARS fields do not allow regression of content at all. Let me try to be specific. Lets say one record is fetched by two users one second a part. ( No users committed any changes to the record in that second. ) Then User A changes two fields: 'Status'( a selection field) and 'Work Log'( a Diary field) to Work In Progress and I am working on the ticket. and saves the record to the Database. User B however, had to go get a bagel and when they returned they updated the same two fields. However User B set 'Status' to Rejected and 'Work Log' to This ticket should not have come to my group. Please reroute this incident.. When User B saves the record what happens is actually this... The ARS server checks to see if the record that is about to be updated was updated AFTER the user fetched the record. ( This is part of the API structure and is totally transparent to users.) If it was updated, then the user is asked a question. I hate the way the question is asked, but it is a question (on a v6.3 ARS server/client) This record has been updated by another user since you retrieved it. (ARWARN 1203) Saving your changes will overwrite the changes made by that user. Do you want to save your changes? Yes No (buttons) This maps to this error code in the system. (Really a warning is not an error, but it is a system generated message all the same.) Ref: ErrMsgsGuide-630.pdf Pg93 1203 Warning This record has been updated by another user since you retrieved it. The request you are attempting to save changes to has been modified by another user since you last changed it. You can Save your changes over the changes of the other user, or you can cancel the operation (not save your changes), retrieve the request again, and re-enter your changes. If you are updating a diary field, your changes do not overwrite changes made by the other user. If you are changing fields where the data you enter is supposed to be the final value, continue with the operation (saving your changes). So... If the user answers No then their changes are, by the users choice, never sent to the DB at all. However, the local window retains the changes so if the user clicks the Save button again they get the (ARWARN 1203) message again. Since this is mostly a trivial case so I will focus on the user answering Yes. :) If the user answers Yes then their changes update the ticket without them knowing what User A entered/updated. If the change of the 'Status' fields value is regulated the update may still fail if Work In Progress to Rejected is not allowed. (Or any other values that were changed are disallowed etc...) If however that is not a problem then the record will end up being 'Status' = Rejected. The interesting part is that the 'Work Log' will still have both users entries with the time stamps of when they added the information to the 'Work Log' ! So no data is lost. Some data might be changed in an unexpected way, but that is, IMHO, an application issue and not a system issue. It is also worth noting that this system feature can be disabled by the AR System developers on your ARS server. ( The message is not displayed to the user, but the system behaves as if the user saw the message and clicked Yes. AKA: ar.conf setting Changed-By-Another-Check:F.) However, after saying all of that about the base systems behaviour. The feature your wanting might be best described as record locking. This can be done via ARS applications, but has to be built by your developers. It is a topic that has been discussed on this list many times and there are examples of how to do this already. Here is a link to a published example from an ARSList member: rrrLock - Generic Record Locking http://www.rrr.se/en/ Click on Products on the left then selected RRR|Lock (free) (http://www.rrr.se/en/products/rrrlock.html) It should get your developers the general idea if this approach is really what _has_ to be done. ( Personally, I do not like the design, but some people just can not live without it. So it has to be built.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 18, 2008 4:01 PM, Joslin [EMAIL PROTECTED] wrote: I work for a university that just upgraded from Vantive to Remedy. I am by no
Re: FW: C API for ARDBC Plug-in
Thanks, Jarl!
Just one question: there's a mapping-mappingList[i].u.vendor.fieldName that
must be filled as it is the field name to use. There is (I believe) where my
problem starts. How do you fill that property?
// Fields' mappings
if(mapping != NULL) {
mapping-numItems = numItems;
if((mapping-mappingList = (ARFieldMappingStruct
*)calloc(mapping-numItems, sizeof(ARFieldMappingStruct))) == NULL)
return AR_RETURN_ERROR;
mapping-mappingList[0].fieldType = AR_FIELD_REGULAR;
mapping-mappingList[1].fieldType = AR_FIELD_REGULAR;
}
Com os melhores cumprimentos,
Kind regards,
Cordialement,
Paulo Moreira
Compta
Business Solutions
Engenharia
Email : [EMAIL PROTECTED]
Tel. : (+351) 21 413 42 00
Fax : (+351) 21 413 12 20
www : http://www.compta.pt
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: terça-feira, 19 de Fevereiro de 2008 12:24
To: arslist@ARSLIST.ORG
Subject: Re: FW: C API for ARDBC Plug-in
This may work after some changes:
--
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void *object, // IN; plug-in instance
ARCompoundSchema *schema, // IN; form containing the data ARFieldMappingList
*mapping,// OUT; list of fields
ARFieldLimitList *limit, // OUT; corresponding field limits
ARUnsignedIntList *dataType,// OUT; corresponding data types
ARStatusList *status // OUT; status of the operation
)
{
int numItems = 2;
ARPluginVaLog(logFunc, AR_PLUGIN_LOG_INFO,
ARDBCGetMultipleFields, ...);
// Fields' mappings
if(mapping != NULL) {
mapping-numItems = numItems;
if((mapping-mappingList = (ARFieldMappingStruct
*)calloc(mapping-numItems, sizeof(ARFieldMappingStruct))) == NULL)
return AR_RETURN_ERROR;
mapping-mappingList[0].fieldType = AR_FIELD_REGULAR;
mapping-mappingList[1].fieldType = AR_FIELD_REGULAR;
}
// Fields' limits
if(limit != NULL) {
limit-numItems = numItems;
if((limit-fieldLimitList = (ARFieldLimitStruct
*)calloc(limit-numItems, sizeof(ARFieldLimitStruct))) == NULL)
return AR_RETURN_ERROR;
// Field 'Request ID'
limit-fieldLimitList[0].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[0].u.charLimits.maxLength = 15;
limit-fieldLimitList[0].u.charLimits.menuStyle = 2;
limit-fieldLimitList[0].u.charLimits.qbeMatchOperation = 1;
limit-fieldLimitList[0].u.charLimits.charMenu[0] = '\0';
if((limit-fieldLimitList[0].u.charLimits.pattern = (char *) calloc(1,
sizeof(char))) == NULL)
return AR_RETURN_ERROR;
limit-fieldLimitList[0].u.charLimits.pattern[0] = '\0';
limit-fieldLimitList[0].u.charLimits.fullTextOptions = 0;
// Field 'name'
limit-fieldLimitList[1].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[1].u.charLimits.maxLength = 254;
limit-fieldLimitList[1].u.charLimits.menuStyle = 2;
limit-fieldLimitList[1].u.charLimits.qbeMatchOperation = 1;
limit-fieldLimitList[1].u.charLimits.charMenu[0] = '\0';
if((limit-fieldLimitList[1].u.charLimits.pattern = (char *) calloc(1,
sizeof(char))) == NULL)
return AR_RETURN_ERROR;
limit-fieldLimitList[1].u.charLimits.pattern[0] = '\0';
limit-fieldLimitList[1].u.charLimits.fullTextOptions = 0;
}
// Fields' data types
if(dataType != NULL) {
dataType-numItems = numItems;
if((dataType-intList = (unsigned int *)calloc(dataType-numItems,
sizeof(unsigned int))) == NULL)
return AR_RETURN_ERROR;
dataType-intList[0] = AR_DATA_TYPE_CHAR;
dataType-intList[1] = AR_DATA_TYPE_CHAR;
}
if (status != NULL)
memset(status, 0, sizeof(status));
return AR_RETURN_OK;
}
--
On Feb 19, 2008 11:02 AM, Paulo Moreira [EMAIL PROTECTED] wrote:
Hello,
First of all, thank you for your reply.
I really *don't* want to support everything, believe me! :) If it is
such a headache to write a test plugin, I really believe it would be a
nightmare to write the whole thing
My final goal is to create an ardbc plugin to have certain search fields and
a method to search a FileNet database.
But for now, I'm just trying to make a test plugin using the C skeleton file
and implementing a dummy ARDBCGetMultipleFields method on it.
The sample I'm using as a guide is getemployeedata.c that I found on BMC
site, but it doesn't work very well for me, as you can see by my previous
mail.
Kind regards,
Paulo Moreira
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: terça-feira, 19 de Fevereiro de 2008 7:54
To: arslist@ARSLIST.ORG
Subject: Re: FW: C API for ARDBC Plug-in
Hi,
Re: Oracle Count of Tables
You can do it the hard way and loop trough and count all the tables, or you can query the user_tables table. select table_name, num_rows from user_tables where tablespace_name = 'ARSYSTEM' Regards, Jarl On Feb 19, 2008 11:29 AM, Toby White [EMAIL PROTECTED] wrote: ** Hi Does anyone know how I can count the number of records in each form on an Oracle database. I searched the list and found the way to do it using SQL Server but stuck on getting the solution for Oracle. Thanks Toby __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: C API for ARDBC Plug-in
This may work after some changes:
--
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void *object, // IN; plug-in instance
ARCompoundSchema *schema, // IN; form containing the data
ARFieldMappingList *mapping,// OUT; list of fields
ARFieldLimitList *limit, // OUT; corresponding field limits
ARUnsignedIntList *dataType,// OUT; corresponding data types
ARStatusList *status // OUT; status of the operation
)
{
int numItems = 2;
ARPluginVaLog(logFunc, AR_PLUGIN_LOG_INFO,
ARDBCGetMultipleFields, ...);
// Fields' mappings
if(mapping != NULL) {
mapping-numItems = numItems;
if((mapping-mappingList = (ARFieldMappingStruct
*)calloc(mapping-numItems, sizeof(ARFieldMappingStruct))) == NULL)
return AR_RETURN_ERROR;
mapping-mappingList[0].fieldType = AR_FIELD_REGULAR;
mapping-mappingList[1].fieldType = AR_FIELD_REGULAR;
}
// Fields' limits
if(limit != NULL) {
limit-numItems = numItems;
if((limit-fieldLimitList = (ARFieldLimitStruct
*)calloc(limit-numItems, sizeof(ARFieldLimitStruct))) == NULL)
return AR_RETURN_ERROR;
// Field 'Request ID'
limit-fieldLimitList[0].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[0].u.charLimits.maxLength = 15;
limit-fieldLimitList[0].u.charLimits.menuStyle = 2;
limit-fieldLimitList[0].u.charLimits.qbeMatchOperation = 1;
limit-fieldLimitList[0].u.charLimits.charMenu[0] = '\0';
if((limit-fieldLimitList[0].u.charLimits.pattern = (char *)
calloc(1, sizeof(char))) == NULL)
return AR_RETURN_ERROR;
limit-fieldLimitList[0].u.charLimits.pattern[0] = '\0';
limit-fieldLimitList[0].u.charLimits.fullTextOptions = 0;
// Field 'name'
limit-fieldLimitList[1].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[1].u.charLimits.maxLength = 254;
limit-fieldLimitList[1].u.charLimits.menuStyle = 2;
limit-fieldLimitList[1].u.charLimits.qbeMatchOperation = 1;
limit-fieldLimitList[1].u.charLimits.charMenu[0] = '\0';
if((limit-fieldLimitList[1].u.charLimits.pattern = (char *)
calloc(1, sizeof(char))) == NULL)
return AR_RETURN_ERROR;
limit-fieldLimitList[1].u.charLimits.pattern[0] = '\0';
limit-fieldLimitList[1].u.charLimits.fullTextOptions = 0;
}
// Fields' data types
if(dataType != NULL) {
dataType-numItems = numItems;
if((dataType-intList = (unsigned int
*)calloc(dataType-numItems, sizeof(unsigned int))) == NULL)
return AR_RETURN_ERROR;
dataType-intList[0] = AR_DATA_TYPE_CHAR;
dataType-intList[1] = AR_DATA_TYPE_CHAR;
}
if (status != NULL)
memset(status, 0, sizeof(status));
return AR_RETURN_OK;
}
--
On Feb 19, 2008 11:02 AM, Paulo Moreira [EMAIL PROTECTED] wrote:
Hello,
First of all, thank you for your reply.
I really *don't* want to support everything, believe me! :)
If it is such a headache to write a test plugin, I really believe it would be
a nightmare to write the whole thing
My final goal is to create an ardbc plugin to have certain search fields and
a method to search a FileNet database.
But for now, I'm just trying to make a test plugin using the C skeleton file
and implementing a dummy ARDBCGetMultipleFields method on it.
The sample I'm using as a guide is getemployeedata.c that I found on BMC
site, but it doesn't work very well for me, as you can see by my previous
mail.
Kind regards,
Paulo Moreira
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Misi Mladoniczky
Sent: terça-feira, 19 de Fevereiro de 2008 7:54
To: arslist@ARSLIST.ORG
Subject: Re: FW: C API for ARDBC Plug-in
Hi,
To write a general ARDBC-plugin that supports everything, is quite a task.
You have problems of mapping forms, field and datatypes, as well as the nice
ARQualifierStruct into something you can use against your external data
source.
If you limit the functionality to a few specific things (forms/fields) and
also limit the search capabilities, it is easier.
Best Regards - Misi, RRR AB, http://rrr.se
Hello all,
Can someone please provide me with some real-life samples on how to
(properly) write a C ARDBC Plug-in for Remedy (I've also tried
getemployeedata.c) ?
So far I've read the C-API-Ref-710, used the ardbcskl.c and headers
from the samples directory and implemented the ARDBCGetListSchemas
method successfully.
I'm having trouble implementing the ARDBCGetMultipleFields method,
which is not showing all the fields I insert to the array
mapping-mappingList. Only the first one is shown.
Please find below the source I'm trying to use:
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void
test
ignore please ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Could you be a little more specific? 1. What type of position are you interviewing for? 2. What version of Remedy are you using? 3. Are you using any Remedy out of the box applications? If so what version? On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf /ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Count of Tables
select b.name , a.table_name , a.num_rows from user_tables a , arschema b where tablespace_name = 'ARSYSTEM' and TO_CHAR(b.schemaid) = SUBSTR(a.table_name,2,LENGTH(a.table_name)-1) and table_name like 'T%' Axton Grams On Feb 19, 2008 10:09 AM, Toby White [EMAIL PROTECTED] wrote: ** Thanks Jarl Would it be possilbe to extend the statements to relate the T table numbers to the arschema table. Cheers Toby On 19/02/2008, Jarl Grøneng [EMAIL PROTECTED] wrote: You can do it the hard way and loop trough and count all the tables, or you can query the user_tables table. select table_name, num_rows from user_tables where tablespace_name = 'ARSYSTEM' Regards, Jarl On Feb 19, 2008 11:29 AM, Toby White [EMAIL PROTECTED] wrote: ** Hi Does anyone know how I can count the number of records in each form on an Oracle database. I searched the list and found the way to do it using SQL Server but stuck on getting the solution for Oracle. Thanks Toby __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...)
Listers, I got a mail from ARSLIST that I have sent a friend request to the ARS LIST a lot of people on my contacts list. But this was not sent by me and i was suprised at this? Can the list admin block this mail from spreading? Sorry for the inconvenience Satya On 2/19/08, ARSlist LISTSERV Server (14.4) [EMAIL PROTECTED] wrote: Your message dated Tue, 19 Feb 2008 08:48:14 -0600 with subject Satya sent you a friend request on Yaari... has been successfully distributed to the arslist list (3142 recipients). -- Thanks Regards Satya Gandhi Consultant - Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Satya sent you a friend request on Yaari...
Satya Gandhi wants you to join Yaari! Is Satya your friend? Yes, Satya is my friend! No, Satya isn't my friend. Please respond or Satya might think you said no :( Thanks, The Yaari Team You are receiving this message because someone you know registered for Yaari and listed you as a contact. If you prefer not to receive this email tell us here. If you have any concerns regarding the content of this message, please email [EMAIL PROTECTED] Yaari LLC, 358 Angier Ave, Atlanta, GA 30312
OT: - RANT - Identify Yourself Please (was: Interview questions)
OK folks this is getting out of hand. I understand the need to avoid junk mail by not using your work email address... but this completely anonymous type of solicitation is way out of line. If you are asking a question of the list - please put something MEANINGFUL in the subject line Hey People or Got a Question doesn't cut it! If you are asking a question of the list - please have the courtesy of identifying yourself and your Remedy environment. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...)
Looks like Yaari may automatically scan your contact list and send out E-mail without your knowledge... http://www.profy.com/2007/10/31/yaari-social-network-or-international-sc am/ 'When accessing the registration page of Yaari I was stunned to discover the following notice: By registering for Yaari http://www.yaari.com/y-register.php and agreeing to the Terms of Use, you authorize Yaari to send an e-mail notification to all the contacts listed in the address book of the e-mail address you provide during registration. It goes on to state that THEY (Yaari), NOT YOU, will, ...notify your friends that you have registered for Yaari and will encourage them to register for the site.' -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Tuesday, February 19, 2008 7:34 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** It had to be sent by you unless someone is now spoofing arslist email addresses. More to the point, once it is sent to the server I have less than 10 seconds to stop it from going out to the world, and the 3142 recipients is actually alot more, and includes other places like google groups. This is not the first time that one of these contact systems like Yaari has sent out an email to the list. ... daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Satya Gandhi Sent: February 19, 2008 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** Listers, I got a mail from ARSLIST that I have sent a friend request to the ARS LIST a lot of people on my contacts list. But this was not sent by me and i was suprised at this? Can the list admin block this mail from spreading? Sorry for the inconvenience Satya On 2/19/08, ARSlist LISTSERV Server (14.4) [EMAIL PROTECTED] wrote: Your message dated Tue, 19 Feb 2008 08:48:14 -0600 with subject Satya sent you a friend request on Yaari... has been successfully distributed to the arslist list (3142 recipients). -- Thanks Regards Satya Gandhi Consultant - Remedy __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: - RANT - Identify Yourself Please (was: Interview questions)
I could not agree more, I have gotten sick and tired of people just throwing vague Questions out there without even having the consideration to identify themselves and supply a few details. This is bad manners and extremely lazy. This is a great forum, but there are a few bad apples Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, February 19, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: OT: - RANT - Identify Yourself Please (was: Interview questions) OK folks this is getting out of hand. I understand the need to avoid junk mail by not using your work email address... but this completely anonymous type of solicitation is way out of line. If you are asking a question of the list - please put something MEANINGFUL in the subject line Hey People or Got a Question doesn't cut it! If you are asking a question of the list - please have the courtesy of identifying yourself and your Remedy environment. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...)
It had to be sent by you unless someone is now spoofing arslist email addresses. More to the point, once it is sent to the server I have less than 10 seconds to stop it from going out to the world, and the 3142 recipients is actually alot more, and includes other places like google groups. This is not the first time that one of these contact systems like Yaari has sent out an email to the list. ... daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Satya Gandhi Sent: February 19, 2008 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** Listers, I got a mail from ARSLIST that I have sent a friend request to the ARS LIST a lot of people on my contacts list. But this was not sent by me and i was suprised at this? Can the list admin block this mail from spreading? Sorry for the inconvenience Satya On 2/19/08, ARSlist LISTSERV Server (14.4) [EMAIL PROTECTED] wrote: Your message dated Tue, 19 Feb 2008 08:48:14 -0600 with subject Satya sent you a friend request on Yaari... has been successfully distributed to the arslist list (3142 recipients). -- Thanks Regards Satya Gandhi Consultant - Remedy __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...)
Hi Satya, I've gotten a ton of these from colleagues and friends who have me in their contact lists, and who have registered for Yaari. It seems Yaari logs onto your email every day of two and send invites to all your contacts over and over again. Sometimes more than once a day. I mean the following in as nice a way as possible: Bad things happen when you share your login and password info. Just don't do it. Treat email logins the same as bank logins. Your contact list, identity, and credibility are all valuable. Why risk jeopardizing them? Please do us all a favor and change your Gmail password. Yaari will then suspend your account, and require you let them know your new password. Don't do it. This should prevent Yaari from relaying through your Gmail account again tomorrow, the day after, and so on. If Yaari catches on to this, and starts spoofing directly from their email server using cached contact list from a previous login, you may want to consider cancelling your ARSList account, and setting up a new account using a uncompromised email address. If you really want to use Yaari, or any other service which requires your email login info, just create a throwaway account to register with. Throwaway email accounts take only a minute to create, and are a great practice for preventing unwanted spam. Go ahead and populate that account address book with addresses such as [EMAIL PROTECTED], [EMAIL PROTECTED], admin mailto:[EMAIL PROTECTED] @yaari.com mailto:[EMAIL PROTECTED] ,etc... Eric Cleereman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, February 19, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** Looks like Yaari may automatically scan your contact list and send out E-mail without your knowledge... http://www.profy.com/2007/10/31/yaari-social-network-or-international-sc am/ 'When accessing the registration page of Yaari I was stunned to discover the following notice: By registering for Yaari http://www.yaari.com/y-register.php and agreeing to the Terms of Use, you authorize Yaari to send an e-mail notification to all the contacts listed in the address book of the e-mail address you provide during registration. It goes on to state that THEY (Yaari), NOT YOU, will, ...notify your friends that you have registered for Yaari and will encourage them to register for the site.' -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Tuesday, February 19, 2008 7:34 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** It had to be sent by you unless someone is now spoofing arslist email addresses. More to the point, once it is sent to the server I have less than 10 seconds to stop it from going out to the world, and the 3142 recipients is actually alot more, and includes other places like google groups. This is not the first time that one of these contact systems like Yaari has sent out an email to the list. ... daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Satya Gandhi Sent: February 19, 2008 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** Listers, I got a mail from ARSLIST that I have sent a friend request to the ARS LIST a lot of people on my contacts list. But this was not sent by me and i was suprised at this? Can the list admin block this mail from spreading? Sorry for the inconvenience Satya On 2/19/08, ARSlist LISTSERV Server (14.4) [EMAIL PROTECTED] wrote: Your message dated Tue, 19 Feb 2008 08:48:14 -0600 with subject Satya sent you a friend request on Yaari... has been successfully distributed to the arslist list (3142 recipients). -- Thanks Regards Satya Gandhi Consultant - Remedy __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need Compatibility Matrix for ARS Remedy 5.1.2
Hi Naveen Can you get the compatibility matrix for 5.1.2? List: Does any have it to share? Thanks. Peter On 6/21/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi All, Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2( L I am still with ARS 5.1.2) for a specific project? Thanks in advance. Regards Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: - RANT - Identify Yourself Please (was: Interview questions)
Maybe it's just some person looking on how to get through an interview. Axton Grams On Feb 19, 2008 10:13 AM, Sanford, Claire [EMAIL PROTECTED] wrote: ** OK folks this is getting out of hand. I understand the need to avoid junk mail by not using your work email address... but this completely anonymous type of solicitation is way out of line. If you are asking a question of the list - please put something * MEANINGFUL* in the subject line Hey People or Got a Question doesn't cut it! If you are asking a question of the list - please have the courtesy of *identifying yourself and your Remedy environment.* ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server *Claire Sanford* Information Systems Division Memorial Hermann Healthcare System __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier Required for Consuming a Web Service?
Hi All, A simple issue that hopefully has a simple answer! Do I need to install Mid-Tier to consume a web service? To quote the documentation: AR System communicates with the web service through the Simple Object Access Protocol (SOAP), involving the third-party web service server (Apache AXIS) installed with the BMC Remedy Mid Tier. If I don't need Mid-Tier is it hard to set up Apache AXIS or is there another option? Cheers Peter ARS 7.1 Patch 1 on Win2003 with SQL Server 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Parameter is Incorrect error message
Has anyone seen Parameter is Incorrect when trying to add an attachment to work info? I have had several users on and off complaining of this error. We are using ARS 7.02 and ITSM 7.02. Thanks! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: - RANT - Identify Yourself Please (was: Interview questions)
Isf omeone doesn't properly identify themselves, and/or does not provide sufficient information about their environment I would suggest: 1) Feel free not to reply with help for them, and let them know why 2) Rather than guessing an answer if there was environment information needed for a meaningful answer, say so, and ask for the details. Eventually everyone will learn to provide them. 3) RTFM and mention the manual, or Take the Course, and mention the course can sometimes be appropriate too Daniel Daniel Bloom Consulting Inc. Founder of the ARSlist RAC 1995-2004,RSP 2006-2008 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: February 19, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: - RANT - Identify Yourself Please (was: Interview questions) ** Maybe it's just some person looking on how to get through an interview. Axton Grams On Feb 19, 2008 10:13 AM, Sanford, Claire [EMAIL PROTECTED] wrote: ** OK folks this is getting out of hand. I understand the need to avoid junk mail by not using your work email address... but this completely anonymous type of solicitation is way out of line. If you are asking a question of the list - please put something MEANINGFUL in the subject line Hey People or Got a Question doesn't cut it! If you are asking a question of the list - please have the courtesy of identifying yourself and your Remedy environment. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: URGENT: Need help on Error loading preference from server
If I remember (and this is going back)... When we used the 6.3 MidTier with the 5.1.2 server, we had to add to the 5.1.2 AR System User Preference form the new 6.3 Preference fields. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Monday, February 18, 2008 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Need help on Error loading preference from server Hi, 1. Are you using a Preference Server? And if so, is it a different server than the AR Server that you are logging into? The preference server is the same as the AR Server we are logging in to 2.Have there been any other modification to your environment since truncating the data? We did not know of any modification to environment since the data was truncated. The DB was restarted, then the App then the Mid-Tier. But no other changes other than that CC 3. Did you discover the Mid-Tier problem immediately after truncating the data? Truncating ended at around Feb 17, 4PM CST, users started experiencing the problem at Feb 18, 9:20AM CST 4. Do ALL of your Mid-Tier users get this error? So far, all the users we tried logging in on the Mid-Tier is getting this error. However, this does not occur on the Client Tool. Any additional details you may be able to provide would be helpful. I was wondering if there is anyone out there on ARS 5.01.01 (patch 1232) that can send us a def file of their Remedy User Preference form? The fields look like they have been removed but I do not have any comparison (bad practice, we only have 1 environment both for our Dev and Prod) Many thanks in advance! Elinore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Count of Tables
oops, remove the -1 select b.name , a.table_name , a.num_rows from user_tables a , arschema b where tablespace_name = 'ARSYSTEM' and TO_CHAR(b.schemaid) = SUBSTR(a.table_name,2,LENGTH(a.table_name)) and table_name like 'T%' Axton Grams On Feb 19, 2008 10:19 AM, Axton [EMAIL PROTECTED] wrote: select b.name , a.table_name , a.num_rows from user_tables a , arschema b where tablespace_name = 'ARSYSTEM' and TO_CHAR(b.schemaid) = SUBSTR(a.table_name,2,LENGTH(a.table_name)-1) and table_name like 'T%' Axton Grams On Feb 19, 2008 10:09 AM, Toby White [EMAIL PROTECTED] wrote: ** Thanks Jarl Would it be possilbe to extend the statements to relate the T table numbers to the arschema table. Cheers Toby On 19/02/2008, Jarl Grøneng [EMAIL PROTECTED] wrote: You can do it the hard way and loop trough and count all the tables, or you can query the user_tables table. select table_name, num_rows from user_tables where tablespace_name = 'ARSYSTEM' Regards, Jarl On Feb 19, 2008 11:29 AM, Toby White [EMAIL PROTECTED] wrote: ** Hi Does anyone know how I can count the number of records in each form on an Oracle database. I searched the list and found the way to do it using SQL Server but stuck on getting the solution for Oracle. Thanks Toby __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Required for Consuming a Web Service?
No, no need for mid-tier.. You need mid-tier for other applications to access your web services. -- Jarl On Feb 19, 2008 6:30 PM, Peter Romain [EMAIL PROTECTED] wrote: Hi All, A simple issue that hopefully has a simple answer! Do I need to install Mid-Tier to consume a web service? To quote the documentation: AR System communicates with the web service through the Simple Object Access Protocol (SOAP), involving the third-party web service server (Apache AXIS) installed with the BMC Remedy Mid Tier. If I don't need Mid-Tier is it hard to set up Apache AXIS or is there another option? Cheers Peter ARS 7.1 Patch 1 on Win2003 with SQL Server 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Client 7.1
Just an FYI, I am having the same issue after upgrading our DEV environment to ARS 7.1 Patch 1 on Sun Solaris. Surprisingly, when talking to BMC support, I was assigned a new defect number which should be resolved in Patch 3. I would have thought after seeing this on this list that it would have been reported. Has anyone else reported this and received a defect number? In any case, defect number is SW00287847. Also of note, if the Support console is accessed via recent forms, it works fine as well. It only seems to happen as noted below when opening the object list window. -Rob ARS 6.3 on Sun Solaris 9 Oracle 9ir2v7 -Original Message- From: Some user [mailto:[EMAIL PROTECTED] Sent: Thursday, February 07, 2008 1:03 AM Subject: Re: Client 7.1 Hi, I have the same issue with Remedy User 7.1 using the Remedy Support Console from ITSM v5.6 : ITSM v5.6 installed on ARS v5.1.2 : - If I open Support console from object list using User 7.1 : crash - If I open Support console from object list using User 7.0.1 : OK - If I open Support console from Remedy Start Page using User 7.1 : OK - If I open Support console from Remedy Start Page using User 7.0.1 : OK ITSM v5.6 installed on ARS v7.1 : - If I open Support console from object list using User 7.1 : crash - If I open Support console from object list using User 7.0.1 : OK - If I open Support console from Remedy Start Page using User 7.1 : OK - If I open Support console from Remedy Start Page using User 7.0.1 : OK I tried to install AR User v7.1 P1 : same issue. Have you some news about this issue (have you contact BMC support) ? Best Regards, Olivier Nguyen, Tai D wrote: Hello list, Has anyone seen any issues with Remedy Client 7.1.00 (the latest Client) on ARS 6.03 patch 20? For example, if you open two Remedy Support Console at the same time, your Client crashed. Thanks Tai __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Client-7.1-tp13066679p15330632.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...)
Now I've seen it all. An opt-in email worm. Marvelous. Thanks for the research, David. J.T. Shyman Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, February 19, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) Looks like Yaari may automatically scan your contact list and send out E-mail without your knowledge... http://www.profy.com/2007/10/31/yaari-social-network-or-international-scam/ 'When accessing the registration page of Yaari I was stunned to discover the following notice: By http://www.yaari.com/y-register.php registering for Yaari and agreeing to the Terms of Use, you authorize Yaari to send an e-mail notification to all the contacts listed in the address book of the e-mail address you provide during registration. It goes on to state that THEY (Yaari), NOT YOU, will, .notify your friends that you have registered for Yaari and will encourage them to register for the site.' -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Tuesday, February 19, 2008 7:34 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** It had to be sent by you unless someone is now spoofing arslist email addresses. More to the point, once it is sent to the server I have less than 10 seconds to stop it from going out to the world, and the 3142 recipients is actually alot more, and includes other places like google groups. This is not the first time that one of these contact systems like Yaari has sent out an email to the list. ... daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Satya Gandhi Sent: February 19, 2008 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...) ** Listers, I got a mail from ARSLIST that I have sent a friend request to the ARS LIST a lot of people on my contacts list. But this was not sent by me and i was suprised at this? Can the list admin block this mail from spreading? Sorry for the inconvenience Satya On 2/19/08, ARSlist LISTSERV Server (14.4) [EMAIL PROTECTED] wrote: Your message dated Tue, 19 Feb 2008 08:48:14 -0600 with subject Satya sent you a friend request on Yaari... has been successfully distributed to the arslist list (3142 recipients). -- Thanks Regards Satya Gandhi Consultant - Remedy __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Count of Tables
Thanks Jarl Would it be possilbe to extend the statements to relate the T table numbers to the arschema table. Cheers Toby On 19/02/2008, Jarl Grøneng [EMAIL PROTECTED] wrote: You can do it the hard way and loop trough and count all the tables, or you can query the user_tables table. select table_name, num_rows from user_tables where tablespace_name = 'ARSYSTEM' Regards, Jarl On Feb 19, 2008 11:29 AM, Toby White [EMAIL PROTECTED] wrote: ** Hi Does anyone know how I can count the number of records in each form on an Oracle database. I searched the list and found the way to do it using SQL Server but stuck on getting the solution for Oracle. Thanks Toby __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Required for Consuming a Web Service?
Thanks Jarl, Do you know what the bit about Apache Axis means? Cheers Peter No, no need for mid-tier.. You need mid-tier for other applications to access your web services. -- Jarl On Feb 19, 2008 6:30 PM, Peter Romain [EMAIL PROTECTED] wrote: Hi All, A simple issue that hopefully has a simple answer! Do I need to install Mid-Tier to consume a web service? To quote the documentation: AR System communicates with the web service through the Simple Object Access Protocol (SOAP), involving the third-party web service server (Apache AXIS) installed with the BMC Remedy Mid Tier. If I don't need Mid-Tier is it hard to set up Apache AXIS or is there another option? Cheers Peter ARS 7.1 Patch 1 on Win2003 with SQL Server 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Remedy Developer - Direct Hire - Baltimore, MD - 105K - Kforce
Dear List, Hope all is doing well, current need... I have a Permanent position for a Senior Remedy Developer wanted to build a custom interface with an existing Purchase Order system; make enhancements/modifications to Remedy 6.3 modules to support automation of receiving process and configuration item creation for software and hardware. Familiarity with Remedy 7.0. Candidate must be expertly proficient with Remedy's AR System tools and development methodology. Experience with Remedy Help Desk, Asset Management, Change Management, CMDB and Migrator. MS SQL 2000 platform Location: Baltimore, MD Type: Direct-Hire Salary: 100,000 - 105,000 Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are btn_viewmy_160x33.gif
Re: Mid-Tier Required for Consuming a Web Service?
Peter, Ref: http://ws.apache.org/axis/ Apache Axis is an implementation of the SOAP (Simple Object Access Protocol) submission to W3C. From the draft W3C specification: SOAP is a lightweight protocol for exchanging structured information in a decentralized, distributed environment. It is an XML based protocol that consists of three parts: an envelope that defines a framework for describing what is in a message and how to process it, a set of encoding rules for expressing instances of application-defined datatypes, and a convention for representing remote procedure calls and responses. This project is a follow-on to the Apache SOAP project. Please see the Reference Library for a list of technical resources that should prove useful. It is the library they chose to use to implement their WebSerivce Publish/consumption tools. ( The detail can be mostly ignored.) It only matters when you find know issues with external WebService providers that do not work with Apache Axis clients for some reason. But if those problems are found then there is very little you can do about those issues, other than avoid using the OOB WebService stuff. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 19, 2008 12:56 PM, Peter Romain [EMAIL PROTECTED] wrote: Thanks Jarl, Do you know what the bit about Apache Axis means? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Leave it to Marc to come up with these...and these were only off the top of his head! And Marc, you can't understand why I refer to you as a Remedy 'God'...jeesh! Rebecca On Feb 19, 2008 1:12 PM, Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Mark Rushton *Sent:* Tuesday, February 19, 2008 10:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team *Marc Simmons [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf /ar.cfg). Hope this helps some, Marc On 2/19/08, *Remedy Service Desk* [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: *www.rmsportal.com* http://www.rmsportal.com/ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- * * *Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parameter is Incorrect error message
Yes. We experienced this issue when attaching a file using the Remedy 7.01 User client Patch 002 on Citrix. Our partner support has asked us if we can try getting the latest patch version of the User client (Patch 006) and see if this is an issue with that client. The error occurs if using the Remedy User client from citrix and if you are attempting to attach a file located on your Client C: drive (or C dollar on Client(C:)) The only workaround we found was to put the file you are attaching on a network drive or change it to use the UNC path (ie. your machine name and then c dollar). Out of curiosity, what patch level is your User client on Citrix if you are noticing this error from Citrix? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, February 19, 2008 12:48 PM To: arslist@ARSLIST.ORG Subject: Parameter is Incorrect error message ** Has anyone seen Parameter is Incorrect when trying to add an attachment to work info? I have had several users on and off complaining of this error. We are using ARS 7.02 and ITSM 7.02. Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
whew! I thought I was the only one! Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: - RANT - Identify Yourself Please (was: Interview questions)
Hi all, Yes I understand the subject line should indicate purpose or give meaning short description problem. This was I first question to arlist and I made mistake, Environment does not involves asking the interview questions for Remedy Developer. However I apologies for creating this confusion Please ignore this and stop the thread of RANT Regards --- On Feb 19, 2008 9:31 PM, arslist [EMAIL PROTECTED] wrote: ** Isf omeone doesn't properly identify themselves, and/or does not provide sufficient information about their environment I would suggest: 1) Feel free not to reply with help for them, and let them know why 2) Rather than guessing an answer if there was environment information needed for a meaningful answer, say so, and ask for the details. Eventually everyone will learn to provide them. 3) RTFM and mention the manual, or Take the Course, and mention the course can sometimes be appropriate too Daniel Daniel Bloom Consulting Inc. Founder of the ARSlist RAC 1995-2004,RSP 2006-2008 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* February 19, 2008 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: - RANT - Identify Yourself Please (was: Interview questions) ** Maybe it's just some person looking on how to get through an interview. Axton Grams On Feb 19, 2008 10:13 AM, Sanford, Claire [EMAIL PROTECTED] wrote: ** OK folks this is getting out of hand. I understand the need to avoid junk mail by not using your work email address... but this completely anonymous type of solicitation is way out of line. If you are asking a question of the list - please put something * MEANINGFUL* in the subject line Hey People or Got a Question doesn't cut it! If you are asking a question of the list - please have the courtesy of *identifying yourself and your Remedy environment.* ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server *Claire Sanford* Information Systems Division Memorial Hermann Healthcare System __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Required for Consuming a Web Service?
You still need the axis part, but when you install the server with web service enabled, you got it. Its just a jar file. -- Jarl On Feb 19, 2008 6:56 PM, Peter Romain [EMAIL PROTECTED] wrote: Thanks Jarl, Do you know what the bit about Apache Axis means? Cheers Peter No, no need for mid-tier.. You need mid-tier for other applications to access your web services. -- Jarl On Feb 19, 2008 6:30 PM, Peter Romain [EMAIL PROTECTED] wrote: Hi All, A simple issue that hopefully has a simple answer! Do I need to install Mid-Tier to consume a web service? To quote the documentation: AR System communicates with the web service through the Simple Object Access Protocol (SOAP), involving the third-party web service server (Apache AXIS) installed with the BMC Remedy Mid Tier. If I don't need Mid-Tier is it hard to set up Apache AXIS or is there another option? Cheers Peter ARS 7.1 Patch 1 on Win2003 with SQL Server 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Phone Numbers
Greetings List! This may be a bit strange. We have a form that is used populated by one of our customers. The data is sent electronically to third company. Unfortunately, strange characters are being entered into the Phone Number fields, which is causing an issue. The customer is requesting an error message (not a replacement) when anything other than a digit or a hyphen is entered. Does anyone know of a way to do this (other than an extremely long Run If qualification that lists every letter and symbol)? Huge thanks! Shawn Stonequist EMNS, Inc. Remedy 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Currently I am working as Remedy Administrator Primarily roles 1) Installing the AR Server and ITSM applications 2) Understanding the foundation data and importing the foundation data in system. 3) Creating DSO and Server Group environment 4) Creating small customization, a) adding fields on forms b) adding new fields in notifications c) configuring notification d) creating consoles e) modifying workflow as per requirement 5) integrating with third party application using web services, email template etc 6) migrating customization and data from older version to itsm 7. Now like to work as Remedy Developer on ITSM 7. I understand the SRM , Service Desk application functionality and CMDB Thanks in advance Regards On Feb 19, 2008 7:09 PM, T. Dee [EMAIL PROTECTED] wrote: Could you be a little more specific? 1. What type of position are you interviewing for? 2. What version of Remedy are you using? 3. Are you using any Remedy out of the box applications? If so what version? On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Required for Consuming a Web Service?
Thanks again Jarl, I can see the jar file on the server so it seems everything is in place. Cheers Peter You still need the axis part, but when you install the server with web service enabled, you got it. Its just a jar file. -- Jarl On Feb 19, 2008 6:56 PM, Peter Romain [EMAIL PROTECTED] wrote: Thanks Jarl, Do you know what the bit about Apache Axis means? Cheers Peter No, no need for mid-tier.. You need mid-tier for other applications to access your web services. -- Jarl On Feb 19, 2008 6:30 PM, Peter Romain [EMAIL PROTECTED] wrote: Hi All, A simple issue that hopefully has a simple answer! Do I need to install Mid-Tier to consume a web service? To quote the documentation: AR System communicates with the web service through the Simple Object Access Protocol (SOAP), involving the third-party web service server (Apache AXIS) installed with the BMC Remedy Mid Tier. If I don't need Mid-Tier is it hard to set up Apache AXIS or is there another option? Cheers Peter ARS 7.1 Patch 1 on Win2003 with SQL Server 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Required for Consuming a Web Service?
Thanks for the info. It seems that the Remedy docs are in error when they say that axis is loaded when mid-tier is installed. I found the files were loaded from Jarl's info. I hope your statement about the detail being ignored comes true! The web services to be called are in Web Methods. Thanks again. Cheers Peter Peter, Ref: http://ws.apache.org/axis/ Apache Axis is an implementation of the SOAP (Simple Object Access Protocol) submission to W3C. From the draft W3C specification: SOAP is a lightweight protocol for exchanging structured information in a decentralized, distributed environment. It is an XML based protocol that consists of three parts: an envelope that defines a framework for describing what is in a message and how to process it, a set of encoding rules for expressing instances of application-defined datatypes, and a convention for representing remote procedure calls and responses. This project is a follow-on to the Apache SOAP project. Please see the Reference Library for a list of technical resources that should prove useful. It is the library they chose to use to implement their WebSerivce Publish/consumption tools. ( The detail can be mostly ignored.) It only matters when you find know issues with external WebService providers that do not work with Apache Axis clients for some reason. But if those problems are found then there is very little you can do about those issues, other than avoid using the OOB WebService stuff. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 19, 2008 12:56 PM, Peter Romain [EMAIL PROTECTED] wrote: Thanks Jarl, Do you know what the bit about Apache Axis means? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parameter is Incorrect error message
We are running 7.0.01 patch 5 of Remedy User on Windows. It seems to vary if the file is on the desktop or on a network drive. I have seen it happen in both cases. I have also seen it happen were the user was attached remotely as opposed to locally which worked for him. Lammey, Peter A. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parameter is Incorrect error message ** Yes. We experienced this issue when attaching a file using the Remedy 7.01 User client Patch 002 on Citrix. Our partner support has asked us if we can try getting the latest patch version of the User client (Patch 006) and see if this is an issue with that client. The error occurs if using the Remedy User client from citrix and if you are attempting to attach a file located on your Client C: drive (or C dollar on Client(C:)) The only workaround we found was to put the file you are attaching on a network drive or change it to use the UNC path (ie. your machine name and then c dollar). Out of curiosity, what patch level is your User client on Citrix if you are noticing this error from Citrix? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, February 19, 2008 12:48 PM To: arslist@ARSLIST.ORG Subject: Parameter is Incorrect error message ** Has anyone seen Parameter is Incorrect when trying to add an attachment to work info? I have had several users on and off complaining of this error. We are using ARS 7.02 and ITSM 7.02. Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Release notes between versions
What I am specifically interested in is the 'Whats New' section of the Release notes for ARS version 6.0 (for whats changed from 5.x to 6.0) Also I'd like the same for whats changed between 6.0 to 6.3 And 6.3 to 7.0 I can get the 7.1 from the currently supported downloads.. Does anyone have an archive of these notes? Joe Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parameter is Incorrect error message
I've seen this, but only when running the user tool in Citrix and only when trying to attach a file from the client's local drive (i.e. C$ on Client). I have no workaround at the moment, other than to copy the file I wish to attach to a network drive. Mike On 2/19/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** We are running 7.0.01 patch 5 of Remedy User on Windows. It seems to vary if the file is on the desktop or on a network drive. I have seen it happen in both cases. I have also seen it happen were the user was attached remotely as opposed to locally which worked for him. *Lammey, Peter A. [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parameter is Incorrect error message ** Yes. We experienced this issue when attaching a file using the Remedy 7.01 User client Patch 002 on Citrix. Our partner support has asked us if we can try getting the latest patch version of the User client (Patch 006) and see if this is an issue with that client. The error occurs if using the Remedy User client from citrix and if you are attempting to attach a file located on your Client C: drive (or C dollar on Client(C:)) The only workaround we found was to put the file you are attaching on a network drive or change it to use the UNC path (ie. your machine name and then c dollar). Out of curiosity, what patch level is your User client on Citrix if you are noticing this error from Citrix? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *SUBSCRIBE arslist Melissa* Sent:* Tuesday, February 19, 2008 12:48 PM* To:* [EMAIL PROTECTED] Subject:* Parameter is Incorrect error message ** Has anyone seen Parameter is Incorrect when trying to add an attachment to work info? I have had several users on and off complaining of this error. We are using ARS 7.02 and ITSM 7.02. Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Release notes between versions (RESOLVED)
I got it from Axton Thanks a bunch Joe - Original Message From: Axton [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 1:37:27 PM Subject: Re: Release notes between versions Here ya go. Axton On Feb 19, 2008 2:22 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What I am specifically interested in is the 'Whats New' section of the Release notes for ARS version 6.0 (for whats changed from 5.x to 6.0) Also I'd like the same for whats changed between 6.0 to 6.3 And 6.3 to 7.0 I can get the 7.1 from the currently supported downloads.. Does anyone have an archive of these notes? Joe Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming….. depending on what suites to client and third party application 4) Creating failure over environments, database back – replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component – directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question – reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf /ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming?.. depending on what suites to client and third party application 4) Creating failure over environments, database back ? replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component ? directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question ? reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Q: Semi-Colons and Email Addresses in v7.0.1P5?
All, We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon separator characters no longer work in Email address lists (CC line). You get the invalid address separator message in the email log. I can leave comma separator equal true in the EmailDaemon.Properties file and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
`! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG [EMAIL PROTECTED] cc SubjectRe: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming….. depending on what suites to client and third party application 4) Creating failure over environments, database back – replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component – directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question – reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
What does `$ do? I didn't know about this one...use `! quite a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 19, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** `! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming. depending on what suites to client and third party application 4) Creating failure over environments, database back - replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component - directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question - reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
In a table loop you can use `$ to only check against selected rows. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Tuesday, February 19, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** What does `$ do? I didn't know about this one...use `! quite a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 19, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** `! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming. depending on what suites to client and third party application 4) Creating failure over environments, database back - replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component - directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question - reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
Re: Semi-Colons and Email Addresses in v7.0.1P5?
I just tested this on 7.0.1 patch 5 and it worked for me. Although I did it by manually editing the 'TO' on an existing AR System Email Messages entry and resetting 'Send Message' = Yes. And I'm using SMTP instead of Exchange. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, February 19, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Q: Semi-Colons and Email Addresses in v7.0.1P5? All, We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon separator characters no longer work in Email address lists (CC line). You get the invalid address separator message in the email log. I can leave comma separator equal true in the EmailDaemon.Properties file and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Release notes between versions (RESOLVED)
For those that want to know how to find them on their own, the What's New for 7.0.0 is here: http://www.bmc.com/supportu/documents/63/17/66317/66317.pdf 6.3 is here: http://www.bmc.com/supportu/documents/78/41/47841/47841.pdf These are found in the document section for AR System. The high level link is here: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_108018_0,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, February 19, 2008 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Release notes between versions (RESOLVED) ** I got it from Axton Thanks a bunch Joe - Original Message From: Axton [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 1:37:27 PM Subject: Re: Release notes between versions Here ya go. Axton On Feb 19, 2008 2:22 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What I am specifically interested in is the 'Whats New' section of the Release notes for ARS version 6.0 (for whats changed from 5.x to 6.0) Also I'd like the same for whats changed between 6.0 to 6.3 And 6.3 to 7.0 I can get the 7.1 from the currently supported downloads.. Does anyone have an archive of these notes? Joe Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
And here I have always used ($ROWSELECTED$ = 1 or $ROWSELECTED$ = 2) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Tuesday, February 19, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** In a table loop you can use `$ to only check against selected rows. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Tuesday, February 19, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** What does `$ do? I didn't know about this one...use `! quite a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 19, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** `! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming. depending on what suites to client and third party application 4) Creating failure over environments, database back - replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component - directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question - reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist:
Re: Incident-occupied alerts?
Thanks Carey! That's actually exactly what I was looking for, the record-lock thing. I forwarded that information on to my manager, who will see if it is at all feasible to apply or duplicate. We are currently doing our best to resolve this with workflow, but old habits die hard. We have many people working the same queues, and so for now we are trying to get in the habit of immediately assigning something to ourselves if we don't want anyone else to touch it. We have one person who generally triages and assigns cases, but sometimes if you'd already spoken to a customer you want to take their incident before it is assigned to someone else. In that case, it's a race to see who gets to it first, you, or the supervisor assigning them. This is where we've been running into workflow issues. Thanks again for all of the great info. I look forward to learning more about Remedy through this board! Joslin :-) On Feb 19, 7:11 am, Carey Matthew Black [EMAIL PROTECTED] wrote: Joslin, First... Welcome to the world of ARS! Second... Your post is dead on for this list and most welcome. Third... I think you do not yet understand a few things about ARS. :) I would specifically pick at this statement: In Remedy, however, there is no alert until you do try to save, and all of your work is lost because the other person, unbeknownst to you, was in the incident making changes. I disagree with that as a stated behavior of the AR System. Specifically what actually happens is that most fields allow for users to fight over the change in values. However, workflow can prevent this and some ARS fields do not allow regression of content at all. Let me try to be specific. Lets say one record is fetched by two users one second a part. ( No users committed any changes to the record in that second. ) Then User A changes two fields: 'Status'( a selection field) and 'Work Log'( a Diary field) to Work In Progress and I am working on the ticket. and saves the record to the Database. User B however, had to go get a bagel and when they returned they updated the same two fields. However User B set 'Status' to Rejected and 'Work Log' to This ticket should not have come to my group. Please reroute this incident.. When User B saves the record what happens is actually this... The ARS server checks to see if the record that is about to be updated was updated AFTER the user fetched the record. ( This is part of the API structure and is totally transparent to users.) If it was updated, then the user is asked a question. I hate the way the question is asked, but it is a question (on a v6.3 ARS server/client) This record has been updated by another user since you retrieved it. (ARWARN 1203) Saving your changes will overwrite the changes made by that user. Do you want to save your changes? Yes No (buttons) This maps to this error code in the system. (Really a warning is not an error, but it is a system generated message all the same.) Ref: ErrMsgsGuide-630.pdf Pg93 1203 Warning This record has been updated by another user since you retrieved it. The request you are attempting to save changes to has been modified by another user since you last changed it. You can Save your changes over the changes of the other user, or you can cancel the operation (not save your changes), retrieve the request again, and re-enter your changes. If you are updating a diary field, your changes do not overwrite changes made by the other user. If you are changing fields where the data you enter is supposed to be the final value, continue with the operation (saving your changes). So... If the user answers No then their changes are, by the users choice, never sent to the DB at all. However, the local window retains the changes so if the user clicks the Save button again they get the (ARWARN 1203) message again. Since this is mostly a trivial case so I will focus on the user answering Yes. :) If the user answers Yes then their changes update the ticket without them knowing what User A entered/updated. If the change of the 'Status' fields value is regulated the update may still fail if Work In Progress to Rejected is not allowed. (Or any other values that were changed are disallowed etc...) If however that is not a problem then the record will end up being 'Status' = Rejected. The interesting part is that the 'Work Log' will still have both users entries with the time stamps of when they added the information to the 'Work Log' ! So no data is lost. Some data might be changed in an unexpected way, but that is, IMHO, an application issue and not a system issue. It is also worth noting that this system feature can be disabled by the AR System developers on your ARS server. ( The message is not displayed to the user, but the system behaves as if the user saw the message and clicked Yes. AKA: ar.conf setting Changed-By-Another-Check:F.) However, after saying all of
Re: Release notes between versions (RESOLVED)
David, any idea where I can find the 5.0.1 api's, specifically patch 11, for aix, windows, and solaris? tia, Axton On Feb 19, 2008 3:20 PM, Easter, David [EMAIL PROTECTED] wrote: ** For those that want to know how to find them on their own, the What's New for 7.0.0 is here: http://www.bmc.com/supportu/documents/63/17/66317/66317.pdf 6.3 is here: http://www.bmc.com/supportu/documents/78/41/47841/47841.pdf These are found in the document section for AR System. The high level link is here: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_19695_108018_0,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza *Sent:* Tuesday, February 19, 2008 11:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Release notes between versions (RESOLVED) ** I got it from Axton Thanks a bunch Joe - Original Message From: Axton [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 1:37:27 PM Subject: Re: Release notes between versions Here ya go. Axton On Feb 19, 2008 2:22 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What I am specifically interested in is the 'Whats New' section of the Release notes for ARS version 6.0 (for whats changed from 5.x to 6.0 ) Also I'd like the same for whats changed between 6.0 to 6.3 And 6.3 to 7.0 I can get the 7.1 from the currently supported downloads.. Does anyone have an archive of these notes? Joe -- Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
:)) You get the job! john - Original Message From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 3:47:18 PM Subject: Re: Interview questions ** In a table loop you can use `$ to only check against selected rows. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Tuesday, February 19, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** What does `$ do? I didn't know about this one...use `! quite a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 19, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** `! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG [EMAIL PROTECTED] cc SubjectRe: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming….. depending on what suites to client and third party application 4) Creating failure over environments, database back – replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component – directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question – reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Looking for last minute
Re: Interview questions
When did they introduce `$??? Joe - Original Message From: john rosquist [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 3:32:17 PM Subject: Re: Interview questions ** :)) You get the job! john - Original Message From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 3:47:18 PM Subject: Re: Interview questions ** In a table loop you can use `$ to only check against selected rows. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Tuesday, February 19, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** What does `$ do? I didn't know about this one...use `! quite a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 19, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** `! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG [EMAIL PROTECTED] cc SubjectRe: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming….. depending on what suites to client and third party application 4) Creating failure over environments, database back – replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component – directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question – reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Semi-Colons and Email Addresses in v7.0.1P5?
I tried it again. Once in CC and once in BC. All recipients received all the emails. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, February 19, 2008 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Semi-Colons and Email Addresses in v7.0.1P5? I just created one and sent it to two people (two in the TO field and two in the CC field both separated by semi-colons). I didn't get any error but only received one copy. Did you try sending anything from the CC field? Perhaps this is only a CC field problem... //SIGNED// Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Tuesday, February 19, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Semi-Colons and Email Addresses in v7.0.1P5? I just tested this on 7.0.1 patch 5 and it worked for me. Although I did it by manually editing the 'TO' on an existing AR System Email Messages entry and resetting 'Send Message' = Yes. And I'm using SMTP instead of Exchange. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, February 19, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Q: Semi-Colons and Email Addresses in v7.0.1P5? All, We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon separator characters no longer work in Email address lists (CC line). You get the invalid address separator message in the email log. I can leave comma separator equal true in the EmailDaemon.Properties file and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support Staff
Under Other Functions on the Navigation pane, select change to non support link Date: Tue, 19 Feb 2008 16:17:56 -0600From: [EMAIL PROTECTED]: Support StaffTo: [EMAIL PROTECTED] Hi All, Once the Support Staff field on CTM:People form is set to Yes, it becomes read only. Is there a way to set it to No, without writing any custom workflow? Any help/suggestion will be much appreciated. Environment: ITSM 7.0.1, ARS 7.0.1 patch 4. Database: Oracle Thanks and Regards, Veeral Oza __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Semi-Colons and Email Addresses in v7.0.1P5?
I just created one and sent it to two people (two in the TO field and two in the CC field both separated by semi-colons). I didn't get any error but only received one copy. Did you try sending anything from the CC field? Perhaps this is only a CC field problem... //SIGNED// Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Tuesday, February 19, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Semi-Colons and Email Addresses in v7.0.1P5? I just tested this on 7.0.1 patch 5 and it worked for me. Although I did it by manually editing the 'TO' on an existing AR System Email Messages entry and resetting 'Send Message' = Yes. And I'm using SMTP instead of Exchange. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, February 19, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Q: Semi-Colons and Email Addresses in v7.0.1P5? All, We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon separator characters no longer work in Email address lists (CC line). You get the invalid address separator message in the email log. I can leave comma separator equal true in the EmailDaemon.Properties file and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Release notes between versions (RESOLVED)
Sorry, no. You might wish to post the request on the BMC Developer's Network. If someone has them, they can upload them into the library. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, February 19, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Release notes between versions (RESOLVED) ** David, any idea where I can find the 5.0.1 api's, specifically patch 11, for aix, windows, and solaris? tia, Axton On Feb 19, 2008 3:20 PM, Easter, David [EMAIL PROTECTED] wrote: ** For those that want to know how to find them on their own, the What's New for 7.0.0 is here: http://www.bmc.com/supportu/documents/63/17/66317/66317.pdf 6.3 is here: http://www.bmc.com/supportu/documents/78/41/47841/47841.pdf These are found in the document section for AR System. The high level link is here: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_108018_0,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, February 19, 2008 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Release notes between versions (RESOLVED) ** I got it from Axton Thanks a bunch Joe - Original Message From: Axton [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 1:37:27 PM Subject: Re: Release notes between versions Here ya go. Axton On Feb 19, 2008 2:22 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What I am specifically interested in is the 'Whats New' section of the Release notes for ARS version 6.0 (for whats changed from 5.x to 6.0) Also I'd like the same for whats changed between 6.0 to 6.3 And 6.3 to 7.0 I can get the 7.1 from the currently supported downloads.. Does anyone have an archive of these notes? Joe Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Support Staff
Hi All, Once the Support Staff field on CTM:People form is set to Yes, it becomes read only. Is there a way to set it to No, without writing any custom workflow? Any help/suggestion will be much appreciated. Environment: ITSM 7.0.1, ARS 7.0.1 patch 4. Database: Oracle Thanks and Regards, Veeral Oza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Format
a) Are the field names as specified in the template; i.e. Type*, Login*+ b) Are the field ids required; i.e. !24007! c) Is there anything else that is required. what is before the first ! is nothing more than for the human filling in the template, what is between the !'s is the part that tells Remedy what field to update...there are alternate ways to do it...but this way works, I believe that you can use either the DB Field name or the Field ID in-between the !'s...but I would hafta check the docs to be sure. What is after the : is the value that will go into that field. If you need multiple lines to go into the field I believe that you encase them in []'s...but again...I would need to check the docs to ensure that it's correct _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rakesh Mahajan Sent: Tuesday, February 19, 2008 3:14 PM To: arslist@ARSLIST.ORG Subject: Email Format ** am sorry if this is the wrong group for me to post this message to. If not (here goes): 1) I have a system that generates incident notifications via email 2) the email is an xml format and has the ability to apply a XSL style sheet to transform the email to another format 3) The email contains information about the incident that I am interested in 4) My client would like to integrate this into their Remedy system to automatically take this incident and create a trouble ticket with it. 5) the format that I have for the email format required by Remedy is Schema: HPD:HelpDesk Server: abcde Login: Password: Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Summary* !8!: Description* !24007!: Category* !20003!: Type* !20004!: Item* !20005!: Login*+ !24005!: Name*+ !24001!: Source* !26128!: Phone # Values: Phone, Requester, Email, Web, NMP Solution Details !26503!: Status* !7!: New # Values: New, Assigned, Work In Progress, #Pending, Resolved, Closed Case Type* !26130!: Incident # Values: Incident, Question, Request, Problem Urgency !24009!: Low # Values: Low, Medium, High, Urgent Phone !24002!: Region !20012!: Site !20007!: Department !20006!: Office !24111!: Escalated? !25023!: No # Values: Yes, No Since I am not a Remedy user/developer I have some questions concerning this template/format. a) Are the field names as specified in the template; i.e. Type*, Login*+ b) Are the field ids required; i.e. !24007! c) Is there anything else that is required. TIA, RM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Format
am sorry if this is the wrong group for me to post this message to. If not (here goes): 1) I have a system that generates incident notifications via email 2) the email is an xml format and has the ability to apply a XSL style sheet to transform the email to another format 3) The email contains information about the incident that I am interested in 4) My client would like to integrate this into their Remedy system to automatically take this incident and create a trouble ticket with it. 5) the format that I have for the email format required by Remedy is Schema: HPD:HelpDesk Server: abcde Login: Password: Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Summary* !8!: Description* !24007!: Category* !20003!: Type* !20004!: Item* !20005!: Login*+ !24005!: Name*+ !24001!: Source* !26128!: Phone # Values: Phone, Requester, Email, Web, NMP Solution Details !26503!: Status* !7!: New # Values: New, Assigned, Work In Progress, #Pending, Resolved, Closed Case Type* !26130!: Incident # Values: Incident, Question, Request, Problem Urgency !24009!: Low # Values: Low, Medium, High, Urgent Phone !24002!: Region !20012!: Site !20007!: Department !20006!: Office !24111!: Escalated? !25023!: No # Values: Yes, No Since I am not a Remedy user/developer I have some questions concerning this template/format. a) Are the field names as specified in the template; i.e. Type*, Login*+ b) Are the field ids required; i.e. !24007! c) Is there anything else that is required. TIA, RM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Semi-Colons and Email Addresses in v7.0.1P5?
We used to use OLE to take our email requirements directly to Outlook so we had built in ; at the end of the email addresses for our contacts so they could select multiples easily. When we upgraded to ARS v7 had to change the ; to , after getting the same error message. I found that for To, CC and BC. We're on v7.0.1P3 Susan On Feb 19, 2008 1:54 PM, Craig Carter [EMAIL PROTECTED] wrote: ** All, We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon separator characters no longer work in Email address lists (CC line). You get the invalid address separator message in the email log. I can leave comma separator equal true in the EmailDaemon.Properties file and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support Staff
Yes. There is a link on the left side Nav. bar that says something like Make non-Support staff. Rick On Feb 19, 2008 2:17 PM, Veeral Oza [EMAIL PROTECTED] wrote: ** Hi All, Once the Support Staff field on CTM:People form is set to Yes, it becomes read only. Is there a way to set it to No, without writing any custom workflow? Any help/suggestion will be much appreciated. Environment: ITSM 7.0.1, ARS 7.0.1 patch 4. Database: Oracle Thanks and Regards, Veeral Oza __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Semi-Colons and Email Addresses in v7.0.1P5?
I notice the other replies said they were successful with ;. We use stmp mail, not sure if that makes a difference. On Feb 19, 2008 4:31 PM, Susan Palmer [EMAIL PROTECTED] wrote: We used to use OLE to take our email requirements directly to Outlook so we had built in ; at the end of the email addresses for our contacts so they could select multiples easily. When we upgraded to ARS v7 had to change the ; to , after getting the same error message. I found that for To, CC and BC. We're on v7.0.1P3 Susan On Feb 19, 2008 1:54 PM, Craig Carter [EMAIL PROTECTED] wrote: ** All, We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon separator characters no longer work in Email address lists (CC line). You get the invalid address separator message in the email log. I can leave comma separator equal true in the EmailDaemon.Properties file and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support Staff
Thank you guys... On Feb 19, 2008 4:20 PM, Kevin Shaffer [EMAIL PROTECTED] wrote: ** Under Other Functions on the Navigation pane, select change to non support link -- Date: Tue, 19 Feb 2008 16:17:56 -0600 From: [EMAIL PROTECTED] Subject: Support Staff To: arslist@ARSLIST.ORG ** Hi All, Once the Support Staff field on CTM:People form is set to Yes, it becomes read only. Is there a way to set it to No, without writing any custom workflow? Any help/suggestion will be much appreciated. Environment: ITSM 7.0.1, ARS 7.0.1 patch 4. Database: Oracle Thanks and Regards, Veeral Oza __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Hello Christie Limit the active links in the table loop to run only against rows that are selected. To do so, append `$ (backquote character followed by a dollar sign) to the end of the names of the active links contained within the table loop guide. (You do not need to change the name of the active link that calls the guide, the names of the table loop actions, or the name of the active link guide referenced by the call guide.) from the Manual Workflow Objects page 117 kind regards Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. - Original Message From: Pargeter, Christie [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 12:06:23 PM Subject: Re: Interview questions ** What does `$ do? I didn't know about this one...use `! quite a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 19, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** `! has become well used in interviews. So, what is the difference between `! and `$? When would you use one versus the other? John Rosquist Windward - Original Message From: John Atherly [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 2:54:21 PM Subject: Re: Interview questions ** Is number 7 answer `! at the end of the filter name? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Remedy Service Desk [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 02:43 PM Please respond to arslist@ARSLIST.ORG [EMAIL PROTECTED] cc SubjectRe: Interview questions ** Hi Marc, These are really helpful to give direction for fresher or new person joining team like me, correct me if I am wrong. 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming….. depending on what suites to client and third party application 4) Creating failure over environments, database back – replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component – directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question – reason I not aware of walking tables I will look in to AR Server advance guide for ar.conf related question, Please provide more question if you have? Thank you for your help. Regards Sunil On Feb 19, 2008 7:25 PM, Marc Simmons [EMAIL PROTECTED] wrote: ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Interview questions
Ugh. That's the best? I personally think that's rather awful...all it asks is if someone has seen the cover of the books and remembers that there aren't any animals on the cover. It doesn't mean they've read them much less absorbed them. I personally have about 30 technical books at home; many of which I've read one or two chapters in and then left to collect dust. I could tell you what is on the cover of each one if you gave me a minute to think and a full color scale picture of said cover. :) I like the out-of-the-box thinking questions myself (though no one has ever asked me any) such as: How many quarters would you need to make a stack as tall as the Sears tower? Or Why are manhole covers round? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair Sent: Tuesday, February 19, 2008 6:31 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Iframe in email template
Hi dear listers
We have a email template with a iframe instruction, this template is
used in a Notify action on a filter, we receive the email but only
appear a blank space in the zone where should be the content of the
iframe, anybody know why don't appear the content of the iframe?
The source code of the template is:
html xmlns:v=urn:schemas-microsoft-com:vml
xmlns:o=urn:schemas-microsoft-com:office:office
xmlns:w=urn:schemas-microsoft-com:office:word
xmlns:st1=urn:schemas-microsoft-com:office:smarttags
xmlns=http://www.w3.org/TR/REC-html40;
head
titleprueba de pagina/title
style type=text/css
.Cel1 {color: #990033; font-family: Verdana; font-size: 7pt;
background-color: #FEF2DE;}
.Cel2 { color:#9B1C3C; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 8pt; background-color: #CC; text-align: left;
font-weight:bold}
.Evento {color:#9B1C3C; font-family:Verdana, Arial, Helvetica,
sans-serif; font-size:13pt; background-color: #CC; text-align:
left; font-weight:bold}
.txtcontenido {text-decoration:none; font-size:7pt; color:#33;
font-family:Verdana, Arial, Helvetica, sans-serif;}
.detalle {text-decoration:none; font-size:11pt; color:#9B1C3C;
font-family:Verdana, Arial, Helvetica, sans-serif;}
.Cel4 {color: #9B1C3C; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 11pt; background-color: #F2EEEA; text-align:
left; font-weight:bold}
.Cel5 {color: #00; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 10pt; background-color: #F2EEEA; text-align:
left; font-weight:bold}
.Cel6 {color: #00; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 7pt; background-color: #F2EEEA; text-align: left}
.txtmarron {text-decoration:none; font-size:10pt; color:#00;
font-family:Verdana, Arial, Helvetica, sans-serif;}
/style
/head
body
table border=1
trtd width=800 heigth=600
iframe src=http://www.yahoo.com;/iframe
/td/tr/table
/html
If we open the template on the Internet Explorer don't have any problem.
We have ar server 7.0, OS Solaris 9, Oracle database, Exchange Server
and Microsoft Outlook how email client.
Thanks in advance
Regards from Mexico
...
Este correo electronico es confidencial y/o puede contener informacion
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o
tomar ninguna accion basada en este correo electronico o cualquier otra
informacion incluida en el, favor de notificar al remitente de inmediato
mediante el reenvio de este correo electronico y borrar a continuacion
totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta
lectura en cualquier medio electronico.
This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee,
you must not use, copy, disclose, or take any action based on this message or
any
other information herein, please advise the sender immediately by reply this
e-mail and delete this e-mail and its attachments.
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Re: Interview questions
Best question I ever got as a developer was a request for me to design a Car Of course the interviewer was looking to see if I'd ask questions about the type of Car, Usage, etc If I had just designed it as I wanted, I'd be back in Ohio! Warren On 2/19/08, J.T. Shyman [EMAIL PROTECTED] wrote: Ugh. That's the best? I personally think that's rather awful...all it asks is if someone has seen the cover of the books and remembers that there aren't any animals on the cover. It doesn't mean they've read them much less absorbed them. I personally have about 30 technical books at home; many of which I've read one or two chapters in and then left to collect dust. I could tell you what is on the cover of each one if you gave me a minute to think and a full color scale picture of said cover. :) I like the out-of-the-box thinking questions myself (though no one has ever asked me any) such as: How many quarters would you need to make a stack as tall as the Sears tower? Or Why are manhole covers round? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair Sent: Tuesday, February 19, 2008 6:31 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: arserver.exe Memory Usage 7.0.01
Did anyone get any indication from Support that they are likely to organize an effort internally to clean up the current ITSM application to remove the extra overheads by deleting unused objects especially forms from within the application? This is almost an impossible task on a short term engagement unless you have a ready list of what can be safely deleted that is not used in any of the applications. I so wish there is an effort internally by BMC engineering to clean this app up. IMHO this should be among one of the priority fixes in a forthcoming patch... Did BMC Support give an indication to anyone that they are likley to make that effort to clean the applications up? Joe Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Odd behavior with Full Text Search (FTS)
Hey everyone... ARS 7.0.01 P5 on AIX 5.3 ITSM 7.0.01 P5 CMDB 2.0.1 unpatched DB-Oracle 10g on AIX 5.3 MT-7.0.01 P5 on AIX 5.3 I hope that this is something VERY small and silly, but it's got a lot of us stumped right now. Three diverse and possibly related sets of circumstances: FIRST With FTS installed and enabled and a Floating FTS license issued to a Change Master user, the user gets an ARERR 314 error when searching for any change request. On the other hand, an ADMIN with a Floating FTS license is able to perform the same search without error. When I either disable FTS on the Server or take away the user's FTS license, they can perform the search without error. Field does not exist on current form (ARRER 314) SECOND With FTS installed and enabled and a Floating FTS license issued to an Asset Master user, the user gets an error trying to view an asset using the CI Viewer. The error seems to indicate that the ROOT CI does not exist. I assure you that it does exist because an ADMIN with a Floating FTS license is able to view the same asset with the CI Viewer. Once again, if I disable FTS on the server or take away the user's FTS license, then the CI Viewer performs as expected. bThe CI Relationship Viewer could not open because the specified root CI does not exist./bbrnamespace = BMC.COREbrclassname = BMC_ComputerSystembrdatasetid = BMC.ASSETbrinstanceid = ASa2508810Rp6V1wJY4CXw5V0C THIRD Trying to create a Federated Link as a Launch in Context link from the CI Viewer, I note that ADMIN's can see the created link, but non-admins cannot. This is obviously less entangled with FTS than the first two, but they all seem to have something to do with PERMISSIONS. We are set to Single Tenancy and the Default Company is correct. I note that the CMDBRowLevelSecurity for the CI in the SECOND section in BMC.CORE:BMC_BaseElement is set as: CMDBRowLevelSecurity: 16 Unrestricted Access Is that what it should be for Single Tenacy? 16 is the Group ID for our default Company. I know that there have been times when I'll work on a project and then realize that I forgot to check out the regular user permissions and functionality. This just really feels like one of those situations where we've turned on some setting that's restricting non-admin users...and I don't know if FTS is a red herring or not! Bleh...any help you can offer would be most appreciated! Thanks, George George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Bah! If I am interviewing someone (and there have been a few choice occurances of this in the past which were against my will and my manager had to drag me from my console sessions, kicking, screaming, and clawing cube walls the entire distance to the conference room) I am not looking for what they have done in the past, what books they read, what animals might be on the cover of books, or what degree the person has. When you think about it, these criteria are positively useless. Using the above, the interviewee might well 1.) have seen the books in passing and be able to identify them, 2.) might copy someone elses design concept (what if it is patented, or confidential?), or 3.) have a degree (or not have one at all) in one field, but have been subverted into working with the platform of choice at some point and been doing so for some time. (I once knew a talented AR System developer who was nuts about the product and was darn good with it, but had a Phd in Theoretical Mathmatics. He'd teach an occasional class at a college when time permitted as well. Go figure.) So - you see, most of the criteria that get used so often are - IMHO - bunkus. An ideal candidate is one that is a passionate person; who is not just fond of a platform or a technology, but rather is obsessed with it. A candidate must be willing to learn; to go to bed at night with the technical manual and wake up in the morning with the zipper-like seam across their forehead because they fell asleep face-first on the manual. I don't want someone that is able to recite back what they learning sitting in a classroom at some training center and thinks that it's cool because they now have a cute little cert sitting in a frame on their cube wall. If I were to pick, I'd want the person that gets a smile on their face about the technology, the one that one legs starts jumping up and down when they're talking about the platform, and the one that the heart rate starts to pick up when you show them the latest version of the software. The whole point is not what you know - it's what you can do with that which you do know. I'd hire the person that has notes scribbled all over the manuals, and keeps crib notes stashed in his/her pocket written on napkins and bubble-gum wrappers or a code book (a book where random ideas about system design are sketched out), and I would more than likely file-thirteen the resume of the canidate that has all of the certs, and a zillion years of experience with whatever it is that your working on. Why you may ask? Simple. There is no room in a small cube for an ego that has been developed to such an extent, nor is there an allowance in a budget for the salary that is demanded. Most really good developers are forged in the fires of code, learning, and tribulation - not stamped from a mold, prepackaged and shrink-wrapped for sale. C'mon, you know that this is a fact... How many of us got up one day when were kids and said, I wanna grow up to be an AR System developer? I'd wager that the answer is - ahem - none. We all got drafted. If you're hiring for a position, more than likely you want someone that is going to do the job (maybe the candidate might not be able to at first, and would require some training or getting their hands wet with the technology first), someone who will be obsessed about it, and not someone who is going to cost you a few hundred an hour with perks and travel expenses. You want someone that you can drop into the desert of a server room one day, and the next day when you check on 'em, you can see that they are dug in, got a suntan, a water reservoir, and have some sort of meat cooking over a BBQ spit, rather than finding that your million dollar candidate is parched from calling for room service and looking for the butler. Hire ninjas with very little or nothing to lose, not samurai that come from the court with vast tracts of assets. Just my thoughts... Offered humbly... Best question I ever got as a developer was a request for me to design a Car Of course the interviewer was looking to see if I'd ask questions about the type of Car, Usage, etc If I had just designed it as I wanted, I'd be back in Ohio! Warren -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Well put. Axton On Feb 19, 2008 8:12 PM, William H. Will Du Chene [EMAIL PROTECTED] wrote: Bah! If I am interviewing someone (and there have been a few choice occurances of this in the past which were against my will and my manager had to drag me from my console sessions, kicking, screaming, and clawing cube walls the entire distance to the conference room) I am not looking for what they have done in the past, what books they read, what animals might be on the cover of books, or what degree the person has. When you think about it, these criteria are positively useless. Using the above, the interviewee might well 1.) have seen the books in passing and be able to identify them, 2.) might copy someone elses design concept (what if it is patented, or confidential?), or 3.) have a degree (or not have one at all) in one field, but have been subverted into working with the platform of choice at some point and been doing so for some time. (I once knew a talented AR System developer who was nuts about the product and was darn good with it, but had a Phd in Theoretical Mathmatics. He'd teach an occasional class at a college when time permitted as well. Go figure.) So - you see, most of the criteria that get used so often are - IMHO - bunkus. An ideal candidate is one that is a passionate person; who is not just fond of a platform or a technology, but rather is obsessed with it. A candidate must be willing to learn; to go to bed at night with the technical manual and wake up in the morning with the zipper-like seam across their forehead because they fell asleep face-first on the manual. I don't want someone that is able to recite back what they learning sitting in a classroom at some training center and thinks that it's cool because they now have a cute little cert sitting in a frame on their cube wall. If I were to pick, I'd want the person that gets a smile on their face about the technology, the one that one legs starts jumping up and down when they're talking about the platform, and the one that the heart rate starts to pick up when you show them the latest version of the software. The whole point is not what you know - it's what you can do with that which you do know. I'd hire the person that has notes scribbled all over the manuals, and keeps crib notes stashed in his/her pocket written on napkins and bubble-gum wrappers or a code book (a book where random ideas about system design are sketched out), and I would more than likely file-thirteen the resume of the canidate that has all of the certs, and a zillion years of experience with whatever it is that your working on. Why you may ask? Simple. There is no room in a small cube for an ego that has been developed to such an extent, nor is there an allowance in a budget for the salary that is demanded. Most really good developers are forged in the fires of code, learning, and tribulation - not stamped from a mold, prepackaged and shrink-wrapped for sale. C'mon, you know that this is a fact... How many of us got up one day when were kids and said, I wanna grow up to be an AR System developer? I'd wager that the answer is - ahem - none. We all got drafted. If you're hiring for a position, more than likely you want someone that is going to do the job (maybe the candidate might not be able to at first, and would require some training or getting their hands wet with the technology first), someone who will be obsessed about it, and not someone who is going to cost you a few hundred an hour with perks and travel expenses. You want someone that you can drop into the desert of a server room one day, and the next day when you check on 'em, you can see that they are dug in, got a suntan, a water reservoir, and have some sort of meat cooking over a BBQ spit, rather than finding that your million dollar candidate is parched from calling for room service and looking for the butler. Hire ninjas with very little or nothing to lose, not samurai that come from the court with vast tracts of assets. Just my thoughts... Offered humbly... Best question I ever got as a developer was a request for me to design a Car Of course the interviewer was looking to see if I'd ask questions about the type of Car, Usage, etc If I had just designed it as I wanted, I'd be back in Ohio! Warren -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access
Re: Iframe in email template
Well, more than likely it's all going to depend on the mail reader in use.
http://www.windowsitpro.com/Article/ArticleID/25269/25269.html
http://www.f-secure.com/v-descs/iframe.shtml
http://www.guninski.com/javaea.html
http://www.kb.cert.org/vuls/id/842160
http://forum.abestweb.com/showthread.php?t=48976
http://forum.kaspersky.com/index.php?showtopic=51037
http://xforce.iss.net/xforce/xfdb/8604
http://seclists.org/bugtraq/2002/Mar/0343.html
http://securitytracker.com/alerts/2001/Jan/1000585.html
http://www.techsupportforum.com/419497-post18.html
These were the first 10 results from google with the search string: outlook
html iframe
I suppose you can disable all the so-called security settings in outlook,
but you get what you invite.
Axton Grams
On Feb 19, 2008 6:45 PM, Guillermo Alfredo Torres Barron
[EMAIL PROTECTED] wrote:
Hi dear listers
We have a email template with a iframe instruction, this template is
used in a Notify action on a filter, we receive the email but only
appear a blank space in the zone where should be the content of the
iframe, anybody know why don't appear the content of the iframe?
The source code of the template is:
html xmlns:v=urn:schemas-microsoft-com:vml
xmlns:o=urn:schemas-microsoft-com:office:office
xmlns:w=urn:schemas-microsoft-com:office:word
xmlns:st1=urn:schemas-microsoft-com:office:smarttags
xmlns=http://www.w3.org/TR/REC-html40;
head
titleprueba de pagina/title
style type=text/css
.Cel1 {color: #990033; font-family: Verdana; font-size: 7pt;
background-color: #FEF2DE;}
.Cel2 { color:#9B1C3C; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 8pt; background-color: #CC; text-align: left;
font-weight:bold}
.Evento {color:#9B1C3C; font-family:Verdana, Arial, Helvetica,
sans-serif; font-size:13pt; background-color: #CC; text-align:
left; font-weight:bold}
.txtcontenido {text-decoration:none; font-size:7pt; color:#33;
font-family:Verdana, Arial, Helvetica, sans-serif;}
.detalle {text-decoration:none; font-size:11pt; color:#9B1C3C;
font-family:Verdana, Arial, Helvetica, sans-serif;}
.Cel4 {color: #9B1C3C; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 11pt; background-color: #F2EEEA; text-align:
left; font-weight:bold}
.Cel5 {color: #00; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 10pt; background-color: #F2EEEA; text-align:
left; font-weight:bold}
.Cel6 {color: #00; font-family: Verdana, Arial, Helvetica,
sans-serif; font-size: 7pt; background-color: #F2EEEA; text-align: left}
.txtmarron {text-decoration:none; font-size:10pt; color:#00;
font-family:Verdana, Arial, Helvetica, sans-serif;}
/style
/head
body
table border=1
trtd width=800 heigth=600
iframe src=http://www.yahoo.com;/iframe
/td/tr/table
/html
If we open the template on the Internet Explorer don't have any problem.
We have ar server 7.0, OS Solaris 9, Oracle database, Exchange Server
and Microsoft Outlook how email client.
Thanks in advance
Regards from Mexico
...
Este correo electronico es confidencial y/o puede contener informacion
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este
para recibir sus correos electronicos, NO debera usted utilizar, copiar,
revelar, o tomar ninguna accion basada en este correo electronico o
cualquier otra informacion incluida en el, favor de notificar al remitente
de inmediato mediante el reenvio de este correo electronico y borrar a
continuacion totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta
lectura en cualquier medio electronico.
This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose, or take any action based on
this message or any
other information herein, please advise the sender immediately by reply
this e-mail and delete this e-mail and its attachments.
...
___
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Re: Release notes between versions (RESOLVED)
It's old, I know, but I just inherited some old beast. Just figured if anyone had them it would be BMC. Was all the old stuff deleted or is it sitting around collecting dust somewhere? Axton Grams On Feb 19, 2008 4:42 PM, Easter, David [EMAIL PROTECTED] wrote: ** Sorry, no. You might wish to post the request on the BMC Developer's Network. If someone has them, they can upload them into the library. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Tuesday, February 19, 2008 1:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Release notes between versions (RESOLVED) ** David, any idea where I can find the 5.0.1 api's, specifically patch 11, for aix, windows, and solaris? tia, Axton On Feb 19, 2008 3:20 PM, Easter, David [EMAIL PROTECTED] wrote: ** For those that want to know how to find them on their own, the What's New for 7.0.0 is here: http://www.bmc.com/supportu/documents/63/17/66317/66317.pdf 6.3 is here: http://www.bmc.com/supportu/documents/78/41/47841/47841.pdf These are found in the document section for AR System. The high level link is here: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_19695_108018_0,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza *Sent:* Tuesday, February 19, 2008 11:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Release notes between versions (RESOLVED) ** I got it from Axton Thanks a bunch Joe - Original Message From: Axton [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 1:37:27 PM Subject: Re: Release notes between versions Here ya go. Axton On Feb 19, 2008 2:22 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What I am specifically interested in is the 'Whats New' section of the Release notes for ARS version 6.0 (for whats changed from 5.x to 6.0) Also I'd like the same for whats changed between 6.0 to 6.3 And 6.3 to 7.0 I can get the 7.1 from the currently supported downloads.. Does anyone have an archive of these notes? Joe -- Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Never miss a thing. Make Yahoo your homepage.http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Migrating Users from People Form
Hello Listers I am migrating users from our 6.3 to 7.1 and it seems to not be running as smoothly as I thought it would. The accounts are migrated into the 7.1 application but the password field seems to causing the problem when users try to acces the application. The users login password is actully NULL becuase we authenticate externally but when you try to login with the user account it fails. When I go to the user account and manually clear the password field and save the record it works. I can't possibly do this though for thousands of records. Can someone give me any insight on what they have done when migrating user accounts and password. Thanks in Advance Abdul Windows Server 2003 SQL Server 2005 Remedy ARS 7.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrating Users from People Form
How are you moving the data? If with work flow are you presumably pushing a NULL value to the password field? Have you tried running an escalation that simply sets the password field to NULL? Then at the very least if this did have to happen at least you could automate the entire process... Another slightly less suitable option would be to do a direct query of the CTM_People table in the database...see if setting NULL there fixes the logon issue. Good luck! From: Action Request System discussion list(ARSList) on behalf of Abdullah Baytops Sent: Tue 2/19/2008 7:23 PM To: arslist@ARSLIST.ORG Subject: Migrating Users from People Form ** Hello Listers I am migrating users from our 6.3 to 7.1 and it seems to not be running as smoothly as I thought it would. The accounts are migrated into the 7.1 application but the password field seems to causing the problem when users try to acces the application. The users login password is actully NULL becuase we authenticate externally but when you try to login with the user account it fails. When I go to the user account and manually clear the password field and save the record it works. I can't possibly do this though for thousands of records. Can someone give me any insight on what they have done when migrating user accounts and password. Thanks in Advance Abdul Windows Server 2003 SQL Server 2005 Remedy ARS 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrating Users from People Form
Abdullah, Why don't you just set all the records as as single update to null both in the t table in the password field and the user_cache table? That should clear whatever the problem is since you say that updating a record by blanking out the password helps.. Cheers Joe - Original Message From: Abdullah Baytops [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 19, 2008 10:23:23 PM Subject: Migrating Users from People Form ** Hello Listers I am migrating users from our 6.3 to 7.1 and it seems to not be running as smoothly as I thought it would. The accounts are migrated into the 7.1 application but the password field seems to causing the problem when users try to acces the application. The users login password is actully NULL becuase we authenticate externally but when you try to login with the user account it fails. When I go to the user account and manually clear the password field and save the record it works. I can't possibly do this though for thousands of records. Can someone give me any insight on what they have done when migrating user accounts and password. Thanks in Advance Abdul Windows Server 2003 SQL Server 2005 Remedy ARS 7.1 Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Respuesta automatica de Ruben Arellano
Hola actualmente me encuentro de reposo medico, tengo acceso a mi correo y estoy disponible por celular, cualquier requerimiento no dudes en hacermelo saber. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
