Re: Skip SRM console or pass vital info
Thank you very much Matt. Will try. Regards, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Tuesday, May 19, 2009 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Skip SRM console or pass vital info ** Anthony, We are working on the same thing here. The way to do it is to use an advanced interface form with Back end Mapping. Then you can have the URL pass the parameters to the form/fields as you need with the F1001=ValueF123456=value2 Where in F1001, the 1001 is the field Id. And when the Form is opened, it will set the Request ID, and on submission, it will create the SRM:Request record stub. HTH, Matt P From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anthony K R Sent: Monday, May 18, 2009 11:06 PM To: arslist@ARSLIST.ORG Subject: Skip SRM console or pass vital info ** Hi, (Sending behalf of my colleague) I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue (incident or request) and then receive a link to take them DIRECTLY into a request form specific to their needs, with parameters passed to fill in relevant fields. One can create a URL that has a Remedy form specified and after the user logs in they are taken directly to the form. Testing this, however, vital information isn't filled in for a request because it wasn't navigated through the SRM console. What mechanisms exist in SRM or what techniques can be used to link directly to a request form from external source (to avoid SRM console navigation), and pass additional parameters to fill fields? Platform: --- ARS 7.5p1 SRM2.2.3 Win2k3 Regards, Anthony _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Missing field’s ghost haunting form
Export form to def file. Check for field id/name there, fix re- import. (keep backup) Also check if you don't use sql statement in workflow. Ta Kobus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Question on versions.....
SHARE:Application_Properties Been around from at least 7.0.x Ta Kobus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Calculate Gaps in Schedule
Hi Lisa, You could look at taking the on call end date of person A and subtracting it from the on call start date of person B. If the end result is say greater than an hour, you could advise somebody. In fact you could make this part of the process when entering the dates so that an individual is made aware that their on call is starting at an unacceptable time after their colleagues finishes. You could make it a warning or an error depending on the severity of it. I would probably give them an overriding option which shows that they are aware of the gap and then email the groups manager in the background. Brian Bishop Goldstag Consultants Ltd tel: +44 (0)7973 746832 http://www.linkedin.com/in/brianpbishop Linkedin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 20 May 2009 17:33 To: arslist@ARSLIST.ORG Subject: Calculate Gaps in Schedule ** Is there an easy way I can notify a user if there are gaps in his on call schedule? If person A from Group A is on call from May 1st 12:00am to May 5th 12:00am And Person B from Group A is on call from May 7th 12:00am to May 12th 12:00am I'd like to create some sort of calculation to capture the gaps for a user, to warn them that nobody is on call from May 5th at 12:01am to May 6th at 11:59pm. It might not even have to be that detailed, maybe just a yes or no that there are gaps and I can just notify the admin and they would have to check it themselves….. The data is on a table so I could do a loop and the Date Fields are Date/Time Fields….. ARS 7.01 Patch 3 Windows 2003 Oracle 10i Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.329 / Virus Database: 270.12.34/2121 - Release Date: 05/18/09 17:55:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: ARInside source code
Hi Stefan I cannot build the exe it gives me an error related to the *.h files It looks like the code was build with a specific version of the ARS install? I am using ARS 7.1.0 Patch 04 Any Help? Regards Enslin van Blerk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 21 May 2009 12:53 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code Hi Cary, It's not just a forum that supports attachments - you can also post documents in a standalone area. For example: http://developer.bmc.com/communities/docs/DOC-1907 Maybe if BMC [...] customers to contribute (and search the contents of) The BMC DN does have a pretty good search capability built in. For example: http://developer.bmc.com/communities/search.jspa?communityID=2002resultTypes=BLOG_POSTresultTypes=DOCUMENTresultTypes=MESSAGEresultTypes=BLOGresultTypes=COMMUNITYresultTypes=TASKresultTypes=PROJECTresultTypes=SOCIAL_GROUPresultTypes=COMMENTpeopleEnabled=trueq=advanced+admin+tool was a search of Advanced Admin Tool and it found Vincent's document page as the first hit. You are correct that it's not a replacement (currently) for something like sourceforge.net, but it would be a place to post numbered releases to ensure that BMC customers are aware of the hard work put into the project and benefit from it. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, May 20, 2009 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code David, I would have suggested BMC DN if it also had tools to help people develop Open Source projects. However the last time I looked, BMC DN offered nothing in the way of a source control system, a project Wiki, mailing lists for the project or any other set of features that would be helpful to maintain and/or grow a software project. However, it has been a while since I last looked at BMC DN. Has any of that changed? Or is it mostly a forum based web site that supports attachments? Maybe if BMC could use a product like RKM (Remedy Knowledge Management) for it's customers to contribute (and search the contents of) then I think it would be more helpful than the forum based web site. ( Just a thought. ) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. I sure hope that BMC does not use a forums centric methodology for collaboration on code development. On Wed, May 20, 2009 at 4:14 PM, Easter, David david_eas...@bmc.com wrote: I would also encourage use of the BMC Developer Network as a place where versions could be posted and folks could interact. There is no restriction on who can register to use the BMC DN (i.e. you do not need a support contract or other relationship with BMC). I've checked with the administrators of the BMC DN and they have confirmed that it's just fine to post the application as a document and enable edits to it. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, May 20, 2009 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code Stefan, Sharing source code is one thing. Starting an open sourced project under a defined software license where other people might be able to maintain, improve, and distribute the project is much more beneficial. Could I suggest that you start a project on arswiki.org with this source code? (Or you could go to sourceforge.net if you like.) Maybe the project will not go anywhere.. but then again.. maybe it will. :) P.S. To the rest of ARSList, If Stefan sets up an open sourced project somewhere is there anyone who would be willing to step up and be a developer or administrator of the project? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach
Re: Missing field’s ghost haunti ng form -OOOPS!
Frederick, What do you mean by Delete the database view? Delete the T1766 table in the database? Sounds scary but I'll try it if you say so. I tried deleting the SQL view, but it didn't help. Dwayne Original message Date: Wed, 20 May 2009 15:41:07 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Missing field’s ghost haunti ng form -OOOPS! To: arslist@ARSLIST.ORG Delete the database view and add a new dummy (optional) field to the form. ARS should re-create the database view whenever a database field is added or removed from the form. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, May 20, 2009 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Missing field’s ghost haunting form -OOOPS! I spoke too soon. Whenever I try to save an entry I still get ARERR [552] Failure during SQL operation to the database : ORA-00904: USER_X: invalid identifier, even when I delete the field entirely. So I guess my only choice is to start over with a new form. Dwayne
Re: ARInside source code
We are getting the same error message. Charles Roth Sealed Air Corporation Office (864) 433-2429 Cell (864) 431-2961 Enslin Van Blerk - MWEB evanbl...@mweb.c To OM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: ARInside source code arsl...@arslist. ORG 05/21/2009 08:42 AM Please respond to arsl...@arslist.o RG Hi Stefan I cannot build the exe it gives me an error related to the *.h files It looks like the code was build with a specific version of the ARS install? I am using ARS 7.1.0 Patch 04 Any Help? Regards Enslin van Blerk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 21 May 2009 12:53 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code Hi Cary, It's not just a forum that supports attachments - you can also post documents in a standalone area. For example: http://developer.bmc.com/communities/docs/DOC-1907 Maybe if BMC [...] customers to contribute (and search the contents of) The BMC DN does have a pretty good search capability built in. For example: http://developer.bmc.com/communities/search.jspa?communityID=2002resultTypes=BLOG_POSTresultTypes=DOCUMENTresultTypes=MESSAGEresultTypes=BLOGresultTypes=COMMUNITYresultTypes=TASKresultTypes=PROJECTresultTypes=SOCIAL_GROUPresultTypes=COMMENTpeopleEnabled=trueq=advanced+admin+tool was a search of Advanced Admin Tool and it found Vincent's document page as the first hit. You are correct that it's not a replacement (currently) for something like sourceforge.net, but it would be a place to post numbered releases to ensure that BMC customers are aware of the hard work put into the project and benefit from it. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, May 20, 2009 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code David, I would have suggested BMC DN if it also had tools to help people develop Open Source projects. However the last time I looked, BMC DN offered nothing in the way of a source control system, a project Wiki, mailing lists for the project or any other set of features that would be helpful to maintain and/or grow a software project. However, it has been a while since I last looked at BMC DN. Has any of that changed? Or is it mostly a forum based web site that supports attachments? Maybe if BMC could use a product like RKM (Remedy Knowledge Management) for it's customers to contribute (and search the contents of) then I think it would be more helpful than the forum based web site. ( Just a thought. ) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. I sure hope that BMC does not use a forums centric methodology for collaboration on code development. On Wed, May 20, 2009 at 4:14 PM, Easter, David david_eas...@bmc.com wrote: I would also encourage use of the BMC Developer Network as a place where
Re: Missing field’s ghost haunti ng form -OOOPS!
No the SQL view is what I was talking about not the T table -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, May 21, 2009 8:05 AM To: arslist@ARSLIST.ORG Subject: Re: Missing field’s ghost haunti ng form -OOOPS! Frederick, What do you mean by Delete the database view? Delete the T1766 table in the database? Sounds scary but I'll try it if you say so. I tried deleting the SQL view, but it didn't help. Dwayne Original message Date: Wed, 20 May 2009 15:41:07 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Missing field’s ghost haunti ng form -OOOPS! To: arslist@ARSLIST.ORG Delete the database view and add a new dummy (optional) field to the form. ARS should re-create the database view whenever a database field is added or removed from the form. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, May 20, 2009 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Missing field’s ghost haunting form -OOOPS! I spoke too soon. Whenever I try to save an entry I still get ARERR [552] Failure during SQL operation to the database : ORA-00904: USER_X: invalid identifier, even when I delete the field entirely. So I guess my only choice is to start over with a new form. Dwayne
Operation Not Yet Implemented error
Only one PC is having problems when trying to Open Window, where Window Type is equal to Report. It first displays one error saying: Crystal Report Error C:\Program Files\AR System\HOME\ACES_Ser.rpt. Operation not yet implemented. Then click okay and a second error displays: Remedy User Error: Error Occured in generating report. We have uninstalled Remedy, reinstalled Remedy, etc on this one PC and it still won't work. It works on all other PC's. This user can log in on another PC and it works, so it has nothing to do with her Remedy User account. User Client is 6.3 patch 22 Windows XP Professional Version 2002 Svc Pk 2 Server Version: AR System 6.3 patch 20 OS - Sun5.8 Oracle 9.2 CRM 4.5 Any clue as to what this could be? Any help is much appreciated. Thanks, Paige Posey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Operation Not Yet Implemented error
Paige: This seems to be a Crystal error; did you try opening the .rpt file manually? Usually incorrect ODBC setup, several Crystal Reports entries in the registry(installations), is the culprit. You may also want to reinstall Crystal Redistributables delete the .rpt files from your temp folder hth, Subash Biswas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT:User tool based form creator.
Hello Listers, I seem to remember an application that someone built that would allow a basic form to be built via the User Tool. I was wondering if any one knows what it was called or if it ever went into production. I am asking because I find that some of my customers would like to be able to throw together a quick form and use it among their teams. Any workflow required would be created by an Administrator for them. I guess I'm asking for a requirements gathering tool, built in ARS, that would give the end user a pseudo-rapid development app. I don't know if I want to go down the Sub-Admin path because we have so many cross-group users that I would have to create a Sub-Groupname group to assign as a subadmin to keep everyone honest. TIA, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Approval Server Guide for Users and Administrators
Anybody have the PDF's for v 6.x *Remedy Approval Server Guide for Users and Administrators?* ** I could really use a copy! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Automating definition export using driver
I've used driver in the past to export object definitions and am thinking of automating the process to be called from within a form. I know you can create a drm script file with commands similar to the following using rec and screc exp 1 1 HPD:Incident Management Console 0 c:\test.def Anyone know if there a way to pass the object name via command line so that it does not need to be embedded in a script? A more extensible approach would be to create an xml structure similar to the one that the installers use -- but I'm not sure how to feed that into driver and have it spit out a def file. Item_List el Type=GuideSHR:SHR:HelpDialog/el el Type=GuideSHR:SHR:ContractSave/el el Type=ActiveLinkSHR:SHR:DefaultCompany_012_100251 el Type=FilterCTR:SHR-Set-Submitter/el el Type=FilterCTR:SHR-SetInstanceID/el el Type=FilterCTR:CTB:NotifDateCheck02/el el Type=FilterCTR:CTB:NotifDateCheck/el el Type=MenuSHR:SHR:FormName/el el Type=MenuSHR:SHR:Contracts-PaymentCode/el el Type=MenuCTR:ATX:PaymentType/el /Item_List Anybody a driver guru? :-) Thanks, Tony Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Re: Remedy Approval Server Guide for Users and Administrators
Thanks Bill! On Thu, May 21, 2009 at 10:35 AM, william.c...@apcc.com wrote: Hi Warren, Here is the pdf file you have requested. (See attached file: ApprvSrvr-630.zip) Regards, Bill _ Bill Chen | APC by Schneider Electric | Information, Process Organization (IPO) | BMC Remedy Operations Phone: +401-789-5735 ext. 2376 | Mobile: +401-486-2328 Email: william.c...@apcc.com | Site: www.apc.com | Address: 132 Fairgrounds Road, West Kingston, RI 02892 *** Please consider the environment before printing this e-mail Warren Baltimore warrenbaltimore@ gmail.com To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject arsl...@arslist. Remedy Approval Server Guide for ORG Users and Administrators 05/21/2009 10:30 AM Please respond to arsl...@arslist.o RG ** Anybody have the PDF's for v 6.x Remedy Approval Server Guide for Users and Administrators? I could really use a copy! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Service Request Management
FYi, I did play around with using the Purchase Request form as an Advanced Interface form. Pretty easy to bring it up. But I never developed the logic to save it as a PR in the back end... just displayed it. Anne Brock Principal SC, BMC From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Jiri Pospisil [jiri.pospi...@lchclearnet.com] Sent: Wednesday, May 20, 2009 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Service Request Management ++ Please Read The Disclaimer At The Bottom Of This Email ++ You will need to develop the code in the Asset/Purchasing module that will interpret and generate events defined by the SRM module. For examples look at forms SRM:SampleAppInstance and SRM:SampleAppTemplate Then you will have to register the application and define mappings, then you will be able to create AOTs .. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: 20 May 2009 16:06 To: arslist@ARSLIST.ORG Subject: Re: Service Request Management ** Hi, When I go to build the integration between SRM and Purchasing, I created a Navigational Category, and I tried to create an AOT, however within the App Registry Name* field - Purchasing is not an option, nor is Asset Management. How do I register Purchasing? Should I be using Work Orders or creating task templates to build the integration to open Purchasing from the SRM Module? I have been reading the documentation and I am not finding how to do this. I was trying to see in the documentation what the SYS:Form Field Selection does - it looks like it maps data. In a message dated 5/20/2009 3:54:54 A.M. Central Daylight Time, jiri.pospi...@lchclearnet.com writes: ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, There is not “out of the box” integration between SRM and Purchasing. You will have to build it yourself. Change can be generated at the end of the PO fulfilment to manage installation of the purchased “thing”. Regards Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: 19 May 2009 22:09 To: arslist@ARSLIST.ORG Subject: Service Request Management ** Hello, I am totally new to SRM - so here goes Can I use SRM to open Asset Management Purchase Requisitions. As I am looking in the Custom Configurations, I see Incident/Change Management integration, but not Asset Management. I do understand SRDs, and AOTs. Am I supposed build a customization to open up the Purchase Requisitions?t. Also, are we supposed to generate a Change Request for each Purchase Requisition? Because I do see mappings from Change to SRM. An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps!http://pr.atwola.com/promoclk/100126575x1221823248x1201398651/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=MayExcfooter51609NO62 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dell Inspiron 15 Laptop: Now in 6 vibrant colors! Shop Dell's full line of laptops.http://pr.atwola.com/promoclk/100126575x1222399266x1201456865/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215073777%3B37034343%3Bf _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: ARInside source code
I guess you are missing ar.h This file is part of the ARSystem API and you will find it on your ARSystem Server, can download it from bmc.com and aswell from http://arswiki.org/wiki/Remedy_API_Downloads. After installing the ARSystem include files and libraries you have to set the VS Project settings and point the compiler and linker to your choosen API directories. Best regards Stefan Nerlich Date: Thu, 21 May 2009 08:59:25 -0400 From: charles.r...@sealedair.com Subject: Re: ARInside source code To: arslist@ARSLIST.ORG We are getting the same error message. Charles Roth Sealed Air Corporation Office (864) 433-2429 Cell (864) 431-2961 Enslin Van Blerk - MWEB evanbl...@mweb.c To OM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList) Re: ARInside source code arsl...@arslist. ORG 05/21/2009 08:42 AM Please respond to arsl...@arslist.o RG Hi Stefan I cannot build the exe it gives me an error related to the *.h files It looks like the code was build with a specific version of the ARS install? I am using ARS 7.1.0 Patch 04 Any Help? Regards Enslin van Blerk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 21 May 2009 12:53 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code Hi Cary, It's not just a forum that supports attachments - you can also post documents in a standalone area. For example: http://developer.bmc.com/communities/docs/DOC-1907 Maybe if BMC [...] customers to contribute (and search the contents of) The BMC DN does have a pretty good search capability built in. For example: http://developer.bmc.com/communities/search.jspa?communityID=2002resultTypes=BLOG_POSTresultTypes=DOCUMENTresultTypes=MESSAGEresultTypes=BLOGresultTypes=COMMUNITYresultTypes=TASKresultTypes=PROJECTresultTypes=SOCIAL_GROUPresultTypes=COMMENTpeopleEnabled=trueq=advanced+admin+tool was a search of Advanced Admin Tool and it found Vincent's document page as the first hit. You are correct that it's not a replacement (currently) for something like sourceforge.net, but it would be a place to post numbered releases to ensure that BMC customers are aware of the hard work put into the project and benefit from it. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, May 20, 2009 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARInside source code David, I would have suggested BMC DN if it also had tools to help people develop Open Source projects. However the last time I looked, BMC DN offered nothing in the way of a source control system, a project Wiki, mailing lists for the project or any other set of features that would be helpful to maintain and/or grow a software project. However, it has been a while since I last looked at BMC DN. Has any of that changed? Or is it mostly a forum based web site that supports attachments? Maybe if BMC could use a product like RKM (Remedy Knowledge Management) for it's customers to contribute (and search the contents of) then I think it would be more helpful than the forum based web site. ( Just a thought. ) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. I sure hope that BMC does not use a forums centric methodology for collaboration on code development. On Wed, May 20, 2009 at 4:14 PM, Easter, David david_eas...@bmc.com wrote: I would also encourage use of the BMC Developer Network as a place where versions could be posted and folks could interact. There is no restriction on who can register to use the BMC DN (i.e. you do not need a support contract or other relationship with BMC). I've checked with the administrators of the BMC DN and they have confirmed that it's just fine to post the application as a document and enable edits to it. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative
Re: Automating definition export using driver
Tony, I have often consider this kind of feature... and after a few iterations of this concept this is what I would suggest Don't use the driver. I know that sounds harsh. It is a helpful tool. However, it is not stable enough to build an integration on. There is no guarantee that it will even be in the next version, much less that it will work at all like it does in the current version. So, IMO if you tie yourself to it now... then you will surly pay for that decision over and over again in the future. Here is what I would suggest Start down the road of a ARFilter plugin. (If you are on v7.1 then specifically use the Java API based plugin feature set.) This way you get to develop (and maintain) the code that does what you want it to do. If you can slap together a Java program to do what what you want done, then converting it into a ARF (Java) plugin is very trivial. If you do not know Java then ... well.. learn? or sweet talk some nice ARS API aware Java programmer(s) on ARSList to help a nice guy out. :) This function sound like two inputs: Form Name File Name then the plugin would connect to the ARS Server (as the user that called the plugin, which in v7.1 there is no need to pass username or password :) ) do the export and save the content to the AR Server file system. Or you might opt to write a bit more Java code and make the def file an attachment in an ARS form. :) It does not sound like it should be to hard to do. :) How does that idea sound to you? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, May 21, 2009 at 10:48 AM, Tony Worthington tony.worthing...@kohls.com wrote: I've used driver in the past to export object definitions and am thinking of automating the process to be called from within a form. I know you can create a drm script file with commands similar to the following using rec and screc exp 1 1 HPD:Incident Management Console 0 c:\test.def Anyone know if there a way to pass the object name via command line so that it does not need to be embedded in a script? A more extensible approach would be to create an xml structure similar to the one that the installers use -- but I'm not sure how to feed that into driver and have it spit out a def file. Item_List el Type=GuideSHR:SHR:HelpDialog/el el Type=GuideSHR:SHR:ContractSave/el el Type=ActiveLinkSHR:SHR:DefaultCompany_012_100251 el Type=FilterCTR:SHR-Set-Submitter/el el Type=FilterCTR:SHR-SetInstanceID/el el Type=FilterCTR:CTB:NotifDateCheck02/el el Type=FilterCTR:CTB:NotifDateCheck/el el Type=MenuSHR:SHR:FormName/el el Type=MenuSHR:SHR:Contracts-PaymentCode/el el Type=MenuCTR:ATX:PaymentType/el /Item_List Anybody a driver guru? :-) Thanks, Tony Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
An approval brain freeze
I am having another brain freeze, this time on setting up an approval process. ARS 7.1, a custom app written in ARS 6.3. MS SQL, MS Windows Server 2003. I set up the process to use a form, but when I try to create a rule I get the message: The Vote on ECO Change Request process is defined for the DOL:CCSC-AgencyVote application. However, this application has not been configured to work with approval processes. (ARWARN 45457) Like I said, I created the process. I've done this several times, rebooted the workstation, all that. I have added the form to AP:Process. This all works as designed on dev, but I know I'm missing something! What am I forgetting Thanks in advance. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
API Call not being made: Almost Resolved
We were experiencing several problems coming from out side Remedy. But we still are seeing some errors and getting a stack dump. But if we move our users to patch 008 instead of patch 001, the error does go away. BMC is trying to understand what patch 008 is fixing. Thank you all for the suggestions, those were tremendously helpful to pin-point the different issues. And we are now on the road to recovery Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 01:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made One thing to remember is that the act of Remedy consuming a web service does not need or use a web server. Remedy consumes web services through the webservice plugin on the server. The only time Remedy needs the Mid-Tier is when something is consuming a Remedy made web service (or a user is accessing a Remedy server through the Mid-Tier). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made We've been having issues with this particular webservices for the past few weeks. It started when the web team changed the web server. But of course it has nothing to do with it :o( It must be a Remedy issue, never a web service issue Sounds familiar? It started with the plug-in failure which was due to the time-out being too low. Once we increased the time out , we got the webservice exception error. Then, the web server team did some tweaking at the OS level (a Unix issue they said) and the error disappeared. Instead, this new arerr 92 appeared. Our DB was running with only 200Mb of memory available, so we installed more (2 Gb more) this weekend. Still not working. Then you guys asked about the plug-in so I launched a trace and voila! the time-out on the web service was there again... Awaiting more investigation on the web server team. Any help still greatly appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 -Original Message- Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, How long did it take your SoapUI to timeout, and what is your plugin timeout configured to if not the default 40? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, May 18, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, That should be an ARS BUG in my opinion. At the very least the server should note (AKA: Log) that it gave up due to a timeout. Which implies that the CE that spawned the WebService (Er... AR Filter plugin call) needs to show up in the logs too. It may be a reasonable behaviour for ARS to timeout. But it is very important that it not do something without telling us what it is doing. (Well, when the logs are turned on at least. :) ) I strongly suggest that you NOT let BMC off the hook on this part of your problems. You spent how much time trying to figure it out? Several other customers (via ARSList) spent time thinking and/or testing. Because the AR Server did not tell you that an error happened and that it took an action due to that error condition. And I would bet that you are not the first person to have this kind of problem either. This fault cost BMC customers a lot. It should be fixed before it costs more customers even more money. JMO. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- On Mon, May 18, 2009 at 3:13 PM, pascale.bo...@daimler.com wrote: ** I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice call fails because of the webservice timing out and the API call CE doesn't get logged since it failed. Not sure it is supposed to behave that way, but it seems to be what we are experiencing. Thanks all for the guidance. Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 Sent by: arslist@ARSLIST.ORG 05/18/2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Anything in the Plugin Logs on the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: API Call not being made Hi
Re: Automating definition export using driver
Sounds like it's high time I learned Java. :-) I agree with your recommendation about driver. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Carey Matthew Black black@gmail.com To: arslist@ARSLIST.ORG Date: 05/21/2009 12:12 PM Subject: Re: Automating definition export using driver Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Tony, I have often consider this kind of feature... and after a few iterations of this concept this is what I would suggest Don't use the driver. I know that sounds harsh. It is a helpful tool. However, it is not stable enough to build an integration on. There is no guarantee that it will even be in the next version, much less that it will work at all like it does in the current version. So, IMO if you tie yourself to it now... then you will surly pay for that decision over and over again in the future. Here is what I would suggest Start down the road of a ARFilter plugin. (If you are on v7.1 then specifically use the Java API based plugin feature set.) This way you get to develop (and maintain) the code that does what you want it to do. If you can slap together a Java program to do what what you want done, then converting it into a ARF (Java) plugin is very trivial. If you do not know Java then ... well.. learn? or sweet talk some nice ARS API aware Java programmer(s) on ARSList to help a nice guy out. :) This function sound like two inputs: Form Name File Name then the plugin would connect to the ARS Server (as the user that called the plugin, which in v7.1 there is no need to pass username or password :) ) do the export and save the content to the AR Server file system. Or you might opt to write a bit more Java code and make the def file an attachment in an ARS form. :) It does not sound like it should be to hard to do. :) How does that idea sound to you? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, May 21, 2009 at 10:48 AM, Tony Worthington tony.worthing...@kohls.com wrote: I've used driver in the past to export object definitions and am thinking of automating the process to be called from within a form. I know you can create a drm script file with commands similar to the following using rec and screc exp 1 1 HPD:Incident Management Console 0 c:\test.def Anyone know if there a way to pass the object name via command line so that it does not need to be embedded in a script? A more extensible approach would be to create an xml structure similar to the one that the installers use -- but I'm not sure how to feed that into driver and have it spit out a def file. Item_List el Type=GuideSHR:SHR:HelpDialog/el el Type=GuideSHR:SHR:ContractSave/el el Type=ActiveLinkSHR:SHR:DefaultCompany_012_100251 el Type=FilterCTR:SHR-Set-Submitter/el el Type=FilterCTR:SHR-SetInstanceID/el el Type=FilterCTR:CTB:NotifDateCheck02/el el Type=FilterCTR:CTB:NotifDateCheck/el el Type=MenuSHR:SHR:FormName/el el Type=MenuSHR:SHR:Contracts-PaymentCode/el el Type=MenuCTR:ATX:PaymentType/el /Item_List Anybody a driver guru? :-) Thanks, Tony Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
API Call not being made: Almost Resolved
This is the error (crash) that goes away with the patch008. Anyone have an idea what this is? Still no real answers from BMC. But they are working on it... Thu May 21 10:45:36 2009 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 21 10:45:36 2009 Timestamp: Thu May 21 2009 10:45:36.7180 Thread Id: 3404 Version: 7.0.01 patch 003 200705212328 May 22 2007 02:43:21 ServerName: REMSERVER Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 2553287 RPC Call: 3 (CE) RPC Queue: 390620 Client: User lthomas from Remedy User (protocol 12) at IP address xxx.xxx.xxx.xxx Form: SHR:VIPSStart Logging On: Code: c005 Operation: read Access Addr: 079DD248 Stack Begin: Addr: 00662EA0 Addr: 005A5F14 Stack End Thu May 21 10:45:36 2009 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 21 10:45:36 2009 0xc005 Thu May 21 10:45:36 2009 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 01:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made One thing to remember is that the act of Remedy consuming a web service does not need or use a web server. Remedy consumes web services through the webservice plugin on the server. The only time Remedy needs the Mid-Tier is when something is consuming a Remedy made web service (or a user is accessing a Remedy server through the Mid-Tier). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made We've been having issues with this particular webservices for the past few weeks. It started when the web team changed the web server. But of course it has nothing to do with it :o( It must be a Remedy issue, never a web service issue Sounds familiar? It started with the plug-in failure which was due to the time-out being too low. Once we increased the time out , we got the webservice exception error. Then, the web server team did some tweaking at the OS level (a Unix issue they said) and the error disappeared. Instead, this new arerr 92 appeared. Our DB was running with only 200Mb of memory available, so we installed more (2 Gb more) this weekend. Still not working. Then you guys asked about the plug-in so I launched a trace and voila! the time-out on the web service was there again... Awaiting more investigation on the web server team. Any help still greatly appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 -Original Message- Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, How long did it take your SoapUI to timeout, and what is your plugin timeout configured to if not the default 40? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, May 18, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, That should be an ARS BUG in my opinion. At the very least the server should note (AKA: Log) that it gave up due to a timeout. Which implies that the CE that spawned the WebService (Er... AR Filter plugin call) needs to show up in the logs too. It may be a reasonable behaviour for ARS to timeout. But it is very important that it not do something without telling us what it is doing. (Well, when the logs are turned on at least. :) ) I strongly suggest that you NOT let BMC off the hook on this part of your problems. You spent how much time trying to figure it out? Several other customers (via ARSList) spent time thinking and/or testing. Because the AR Server did not tell you that an error happened and that it took an action due to that error condition. And I would bet that you are not the first person to have this kind of problem either. This fault cost BMC customers a lot. It should be fixed before it costs more customers even more money. JMO. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- On Mon, May 18, 2009 at 3:13 PM, pascale.bo...@daimler.com wrote: ** I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice
Re: An approval brain freeze
have you created the join form between AP:Detail-Signature and DOL:CCSC-AgencyVote? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Bob Rowe Sent: Thu 05/21/09 1:36 PM To: arslist@ARSLIST.ORG Subject: An approval brain freeze I am having another brain freeze, this time on setting up an approval process. ARS 7.1, a custom app written in ARS 6.3. MS SQL, MS Windows Server 2003. I set up the process to use a form, but when I try to create a rule I get the message: The Vote on ECO Change Request process is defined for the DOL:CCSC-AgencyVote application. However, this application has not been configured to work with approval processes. (ARWARN 45457) Like I said, I created the process. I've done this several times, rebooted the workstation, all that. I have added the form to AP:Process. This all works as designed on dev, but I know I'm missing something! What am I forgetting Thanks in advance. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Performance Tuning ARS 7.1
Hello All We just launched ARS 7.1 two weeks ago. Things have been running fairly well until last week when we started to see the error ARERR 92 Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : server.com With BMC guidance we increased the tempdb size from an initial 8MB to 1GB. The ARERR 92 error appeared to be resolved until earlier this week when we started seeing error ARERR 382 The value(s) for this entry violate a unique index that has been defined for this form : HPD:Help Desk entry:INC8832 fields: and error ARERR 8939 The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out I suspect that ARERR 92 and ARERR 382 are related, so earlier this morning I increased the tempdb size from 1GB to 5GB. This appears to have resolved these errors. However, I'm not sure if ARERR 8939 is related to this issue but restarting the arplugin.exe process appears to have resolved this issue. Our AR server is running on a Windows 2003 server R2 with 8GB RAM and the database backed is SQL 2005 running on a similar server. I'm curious if anyone else has encountered similar issues and what recommendations people have for improving performance of a system. Clearly, we are learning some new ways of tuning our system, so any tips would be greatly appreciated. Leo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automating definition export using driver
Here is how I do it in Java :)
*private* *static* ARServerUser *cim_ARS*;
*private* *static* String *str_DEF*;
*private* *static* String *str_XML*;
*str_DEF* = *new* String();
*str_XML* = *new* String();
*cim_ARS* = *new* ARServerUser();
*cim_ARS*.setUser(Demo);
*cim_ARS*.setPassword();
*cim_ARS*.setServer(Some_Server);
*try* {
*cim_ARS*.login();
ListStructItemInfo l_items = *new* ArrayListStructItemInfo();
l_items.clear();
StructItemInfo si = *new* StructItemInfo();
si.setName(HPD:HelpDesk); // This is what you want to export
* switch* (ObjectType) { // This isis from a function call - so you can
simply hard-code or what ever...
* case* StructItemInfo.*ACTIVE_LINK*: si.setType(StructItemInfo.*
ACTIVE_LINK*);ObjectName_str=ACTIVE LINK;*break*;
* case* StructItemInfo.*CHAR_MENU*: si.setType(StructItemInfo.*
CHAR_MENU*);ObjectName_str=MENU;*break*;
* case* StructItemInfo.*CONTAINER*: si.setType(StructItemInfo.*
CONTAINER*);*break*;
* case* StructItemInfo.*DIST_MAP*: *break*;
* case* StructItemInfo.*DIST_POOL*: *break*;
* case* StructItemInfo.*ESCALATION*: si.setType(StructItemInfo.*
ESCALATION*);ObjectName_str=ESCALATION;*break*;
* case* StructItemInfo.*FILTER*: si.setType(StructItemInfo.*FILTER*
);ObjectName_str=FILTER;*break*;
* case* StructItemInfo.*SCHEMA*: si.setType(StructItemInfo.*SCHEMA*
);ObjectName_str=SCHEMA;*break*;
* case* StructItemInfo.*VUI*: *break*;
* default*: System.*out*.println(Unknown Object Type
Reference!: + ObjectType.toString());
*break*;
}
l_items.add(si);
* try* {
*str_DEF* = *cim_ARS*.exportDef(l_items,*false*); // XML if true -
DEF if false
*str_XML* = *cim_ARS*.exportDef(l_items,*true*); // XML if true -
DEF if false
} *catch* (ARException e1) {
e1.printStackTrace();
}
} *catch* (ARException e) {
e.printStackTrace();
}
So, you have the object(s) stored in a string - you can easily write to a
file, etc.
What I have is a little 'application' that has a form which contains the
stuff (object name / type, etc) and the java appl reads it in, and exports
it.
HTH
Robert Molenda
On Thu, May 21, 2009 at 10:59 AM, Tony Worthington
tony.worthing...@kohls.com wrote:
Sounds like it's high time I learned Java. :-)
I agree with your recommendation about driver.
* Tony Worthington*
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
*tony.worthing...@kohls.com* tony.worthing...@kohls.com
*www.kohls.com* http://www.kohls.com/
From: Carey Matthew Black black@gmail.com To: arslist@ARSLIST.ORG
Date: 05/21/2009 12:12 PM Subject: Re: Automating definition export using
driver Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
--
Tony,
I have often consider this kind of feature... and after a few
iterations of this concept this is what I would suggest
Don't use the driver.
I know that sounds harsh. It is a helpful tool. However, it is not
stable enough to build an integration on. There is no guarantee that
it will even be in the next version, much less that it will work at
all like it does in the current version. So, IMO if you tie yourself
to it now... then you will surly pay for that decision over and over
again in the future.
Here is what I would suggest
Start down the road of a ARFilter plugin. (If you are on v7.1 then
specifically use the Java API based plugin feature set.) This way you
get to develop (and maintain) the code that does what you want it to
do.
If you can slap together a Java program to do what what you want done,
then converting it into a ARF (Java) plugin is very trivial.
If you do not know Java then ... well.. learn? or sweet talk some
nice ARS API aware Java programmer(s) on ARSList to help a nice guy
out. :)
This function sound like two inputs:
Form Name
File Name
then the plugin would connect to the ARS Server (as the user that
called the plugin, which in v7.1 there is no need to pass username or
password :) ) do the export and save the content to the AR Server file
system.
Or you might opt to write a bit more Java code and make the def file
an attachment in an ARS form. :)
It does not sound like it should be to hard to do. :)
How does that idea sound to you?
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, May 21, 2009 at 10:48 AM, Tony Worthington
tony.worthing...@kohls.com wrote:
I've used driver in the past to export object definitions and am thinking
of
automating the process to be called from within a form.
I know you can create a drm script file with commands similar to the
following using
Re: Missing field’s ghost haunti ng form -OOOPS!
The troublesome field disappeared again, in spite of the fact that its name was now User-ID. So I decided to start over. I copied the form over to a new one, but still got USER_X: invalid identifier, when I tried to save a record. So I started from scratch with a totally new form, and copied the fields over, except for the trouble-maker. It I created from scratch. SO FAR this has worked, but I'm still feeling apprehensive. Thank you, everyone who replied with suggestions and info. Dwayne Original message Date: Thu, 21 May 2009 08:11:59 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Missing field’s ghost haunti ng form -OOOPS! To: arslist@ARSLIST.ORG No the SQL view is what I was talking about not the T table -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, May 21, 2009 8:05 AM To: arslist@ARSLIST.ORG Subject: Re: Missing field’s ghost haunti ng form -OOOPS! Frederick, What do you mean by Delete the database view? Delete the T1766 table in the database? Sounds scary but I'll try it if you say so. I tried deleting the SQL view, but it didn't help. Dwayne Original message Date: Wed, 20 May 2009 15:41:07 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Missing field’s ghost haunti ng form -OOOPS! To: arslist@ARSLIST.ORG Delete the database view and add a new dummy (optional) field to the form. ARS should re-create the database view whenever a database field is added or removed from the form. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, May 20, 2009 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Missing field’s ghost haunting form -OOOPS! I spoke too soon. Whenever I try to save an entry I still get ARERR [552] Failure during SQL operation to the database : ORA-00904: USER_X: invalid identifier, even when I delete the field entirely. So I guess my only choice is to start over with a new form. Dwayne
SSO Tomcat
Hi everyone, I have a question concerning SSO and Tomcat and Remedy. We are running Tomcat without IIS and have installed Remedy 7.0.1 (details below). I have followed all the steps in the white paper for setting up SSO, but I think there is an issue because we do not have IIS running. We are getting the error SSO ERROR: RemoteUser name is null or empty. I have tried setting this field on the login.jsp and it does come back as null and not as the user that is logged into the windows machine. I think if I can somehow get the RemoteUser populated or find some other attribute to use, then we will be well on our way to having SSO implemented. I was wondering if anyone else has run into this issue or has any thoughts on how to resolve this. Thanks in advance! Greg Donalson Schlumberger Server Version: 7.0.01 patch 008 Database: Oracle Apache: 5.5 Mid-Tier: 7.0.01 Patch 8 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automating definition export using driver
Thanks! :-)
From:
Robert Molenda robert.mole...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
05/21/2009 02:22 PM
Subject:
Re: Automating definition export using driver
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
Here is how I do it in Java :)
private static ARServerUser cim_ARS;
private static String str_DEF;
private static String str_XML;
str_DEF = new String();
str_XML = new String();
cim_ARS = new ARServerUser();
cim_ARS.setUser(Demo);
cim_ARS.setPassword();
cim_ARS.setServer(Some_Server);
try {
cim_ARS.login();
ListStructItemInfo l_items = new ArrayListStructItemInfo();
l_items.clear();
StructItemInfo si = new StructItemInfo();
si.setName(HPD:HelpDesk); // This is what you want to export
switch (ObjectType) { // This isis from a function call - so you can
simply hard-code or what ever...
case StructItemInfo.ACTIVE_LINK: si.setType(StructItemInfo.
ACTIVE_LINK);ObjectName_str=ACTIVE LINK;break;
case StructItemInfo.CHAR_MENU: si.setType(StructItemInfo.
CHAR_MENU);ObjectName_str=MENU;break;
case StructItemInfo.CONTAINER: si.setType(StructItemInfo.
CONTAINER);break;
case StructItemInfo.DIST_MAP: break;
case StructItemInfo.DIST_POOL: break;
case StructItemInfo.ESCALATION: si.setType(StructItemInfo.
ESCALATION);ObjectName_str=ESCALATION;break;
case StructItemInfo.FILTER: si.setType(StructItemInfo.FILTER
);ObjectName_str=FILTER;break;
case StructItemInfo.SCHEMA: si.setType(StructItemInfo.SCHEMA
);ObjectName_str=SCHEMA;break;
case StructItemInfo.VUI: break;
default: System.out.println(Unknown Object Type Reference!: +
ObjectType.toString());break;
}
l_items.add(si);
try {
str_DEF = cim_ARS.exportDef(l_items,false); // XML if true - DEF
if false
str_XML = cim_ARS.exportDef(l_items,true); // XML if true - DEF
if false
} catch (ARException e1) {
e1.printStackTrace();
}
} catch (ARException e) {
e.printStackTrace();
}
So, you have the object(s) stored in a string - you can easily write to a
file, etc.
What I have is a little 'application' that has a form which contains the
stuff (object name / type, etc) and the java appl reads it in, and
exports it.
HTH
Robert Molenda
On Thu, May 21, 2009 at 10:59 AM, Tony Worthington
tony.worthing...@kohls.com wrote:
Sounds like it's high time I learned Java. :-)
I agree with your recommendation about driver.
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
www.kohls.com
From:
Carey Matthew Black black@gmail.com
To:
arslist@ARSLIST.ORG
Date:
05/21/2009 12:12 PM
Subject:
Re: Automating definition export using driver
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
Tony,
I have often consider this kind of feature... and after a few
iterations of this concept this is what I would suggest
Don't use the driver.
I know that sounds harsh. It is a helpful tool. However, it is not
stable enough to build an integration on. There is no guarantee that
it will even be in the next version, much less that it will work at
all like it does in the current version. So, IMO if you tie yourself
to it now... then you will surly pay for that decision over and over
again in the future.
Here is what I would suggest
Start down the road of a ARFilter plugin. (If you are on v7.1 then
specifically use the Java API based plugin feature set.) This way you
get to develop (and maintain) the code that does what you want it to
do.
If you can slap together a Java program to do what what you want done,
then converting it into a ARF (Java) plugin is very trivial.
If you do not know Java then ... well.. learn? or sweet talk some
nice ARS API aware Java programmer(s) on ARSList to help a nice guy
out. :)
This function sound like two inputs:
Form Name
File Name
then the plugin would connect to the ARS Server (as the user that
called the plugin, which in v7.1 there is no need to pass username or
password :) ) do the export and save the content to the AR Server file
system.
Or you might opt to write a bit more Java code and make the def file
an attachment in an ARS form. :)
It does not sound like it should be to hard to do. :)
How does that idea sound to you?
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, May 21, 2009 at 10:48 AM, Tony Worthington
tony.worthing...@kohls.com wrote:
I've used driver in the past to export object definitions and am
thinking of
automating the process to be called from within a form.
I know you can create a drm script file with commands similar to the
following using rec and screc
exp
Install log of AIE 7.1 and CMDB 2.1
Does anyone have their install verbose output while installing AIE and CMDB on AIX 5.x? I need these for documenting something I am working on. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Changing case of Login Id
Hi Everyone, We have some of the login ids in mixed cases, we need to standardize the process by changing them into lowercase. One approach, we tried is to use 'Authentication Login Name' field, but in further testing we got some clichés in this approach. Is there any other way to achieve it. Regards, Neha DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
