AUTO: Guru is on vacation (returning 12/26/2011)
I am out of the office until 12/26/2011. Hi, I'll be on vacation from 19/Dec/2011 till 26/Dec/2011. I'll have very limited access to mails during my vacation and will be checking emails once or twice in a day. Hence my response will be delayed. During my absence, please contact the following team members for any issues. Carphone Warehouse(Remedy) -Jogi Ruben Hartford (Remedy) -Subbarao Kare LobLaw, SVM(Remedy) - Rajini K Sanapala/Praveen K Dwivedi GM (Remedy) -Mohana R Mamidi/Attili Srinivas IMPACT -Hidayathulla K Patan/ Karunakar Gouni All escalations should go to my manager Pratibha Allamaraju @ 'pratibh...@in.ibm.com'. I'm also available on my mobile @ +91-897 898 9843, for urgent issues. Thank you. Regards, Gurudev Ankam Note: This is an automated response to your message Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form.. sent on 19/12/11 11:20:15. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Problem Importing Definitions (7.6.04SP1)
Hello, We are having peculiar symptoms when importing some definition files. (The definition files were exported from a 7.6.04SP1 system.) If I export a deployable application or a fairly large set of forms and related workflow (say 40 forms), I am able to import the definitions into a NEWLY installed AR 7.6.04SP1 system with no problems. But, if I try to import this same file into an UPGRADED 7.6.04SP1 system, the import fails. There are no errors and the import appears to terminate normally, but nothing is actually imported. If I decrease the number of objects to 4 or 5 forms then it will import ok. Again, notice that it works flawlessly with a NEWLY installed AR 7.6 but only fails when trying to import to any of our UPGRADED 7.6 systems. All these upgraded systems appear to function and perform properly from a user perspective. While running the import against one of the upgraded 7.6 systems, I enabled API and SQL logging, but there are no API or ORA errors. Background: All UPGRADED systems were from 7.1p6 to 7.6.04SP1, and Oracle 10g to 11g. All NEW systems are 7.6.04SP1 with Oracle 11g. All systems are Solaris 10 for AR and Oracle. We do not use AR Server Groups. Thanks for any insight you may have regarding this issue. Ken Leihkauff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
FW: How do I force a filter to only happen after save? i.e. phase 3 ....
So, not knowing all the workflow in your process, I can't recommend anything to change to make it work with phase 1 and phase 2 processing, so I'll answer your question directly. There is no filter phase override to make them run in phase 3 (only phase 1). However, the following actions do occur in phase 3: Notify, Run Process, and DSO. The run process includes external and internal run process directives. We had a similar issue with phase processing that was addressed with a temp form and 2 filters. Here is what we did: 1) Create a temp form (called whatever) and create 1 filter that runs on Submit that does a Run Process action of Application-Delete-Entry $SCHEMA$ $1$ (remember you may need to put the $SHEMA$ keyword in quotations if your form name has spaces in it). 2) Create a 2nd filter on the temp form that runs on Delete which does a push to the form you need processing on phase 3 to occur. So, if you follow the flow, you get: 1) Push from Form A to Form B and Temp for (i.e. 2 push actions). 2) All workflow for phase 2 runs on form B. 3) Phase 3 processing kicks off (i.e. the run process) and deletes the entry on the Temp Form which triggers the update to Form B (simulating a Phase 3 update). Now, you'll also need to remember that because you are doing 2 pushes to Form B (one from Form A and one from the Temp Form), you need to disable any workflow processing from the 1st push (i.e. form A). This is accomplished by pushing a special keyword or possibly a status value to form B in the 1st push that triggers a Goto action on Form B to jump to 1001 (i.e. jump over all workflow execution). That way you don't get workflow firing twice on one update. One other thing to note is that because the 2nd push is executed from a delete action, you don't get any feedback (i.e. messages) published back to the end user (if you have any). You can get around this by creating an After Modify/After Submit active link that possibly reads the result message from Form B. You'd have to store the message on Form B somewhere in a field. Hope this is the kind of answers you were looking for. Robert Babineau, P.Eng. Bell Aliant robert.babin...@bellaliant.ca From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: December 16, 2011 3:14 PM Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6: Form that holds staff's Availability Information?
Hi listers, I'm trying to remember name of the form on which I used to run a report to get availability information on support staff. Something along the line of CTM:SupportGroupAssoc. Anyone? Thanks in Advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
This is a really good idea and I believe it will work. I'm going to try it out and let you know if it worked. Thanks for your submission. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Babineau, Robert Sent: Monday, December 19, 2011 12:21 PM To: arslist@ARSLIST.ORG Subject: FW: How do I force a filter to only happen after save? i.e. phase 3 ** So, not knowing all the workflow in your process, I can't recommend anything to change to make it work with phase 1 and phase 2 processing, so I'll answer your question directly. There is no filter phase override to make them run in phase 3 (only phase 1). However, the following actions do occur in phase 3: Notify, Run Process, and DSO. The run process includes external and internal run process directives. We had a similar issue with phase processing that was addressed with a temp form and 2 filters. Here is what we did: 1) Create a temp form (called whatever) and create 1 filter that runs on Submit that does a Run Process action of Application-Delete-Entry $SCHEMA$ $1$ (remember you may need to put the $SHEMA$ keyword in quotations if your form name has spaces in it). 2) Create a 2nd filter on the temp form that runs on Delete which does a push to the form you need processing on phase 3 to occur. So, if you follow the flow, you get: 1) Push from Form A to Form B and Temp for (i.e. 2 push actions). 2) All workflow for phase 2 runs on form B. 3) Phase 3 processing kicks off (i.e. the run process) and deletes the entry on the Temp Form which triggers the update to Form B (simulating a Phase 3 update). Now, you'll also need to remember that because you are doing 2 pushes to Form B (one from Form A and one from the Temp Form), you need to disable any workflow processing from the 1st push (i.e. form A). This is accomplished by pushing a special keyword or possibly a status value to form B in the 1st push that triggers a Goto action on Form B to jump to 1001 (i.e. jump over all workflow execution). That way you don't get workflow firing twice on one update. One other thing to note is that because the 2nd push is executed from a delete action, you don't get any feedback (i.e. messages) published back to the end user (if you have any). You can get around this by creating an After Modify/After Submit active link that possibly reads the result message from Form B. You'd have to store the message on Form B somewhere in a field. Hope this is the kind of answers you were looking for. Robert Babineau, P.Eng. Bell Aliant robert.babin...@bellaliant.camailto:robert.babin...@bellaliant.ca From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: December 16, 2011 3:14 PM Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..
Here is the URL for the document (v 7.5.00). http://documents.bmc.com/supportu/documents/25/70/102570/102570.pdf Thanks Mahesh On Sun, Dec 18, 2011 at 11:50 PM, vikram betholi@friends betholi.vik...@gmail.com wrote: ** Hi Mahesh, Sorry to ask this. Is there any documentation (any pdf ) available for this Notification Sub-system (NTE).Pls let me know. Thanks, Vikram. On Tue, Dec 13, 2011 at 4:30 AM, Mahesh mchand...@gmail.com wrote: ** Instead of the Notify action, push the message through the Notification Sub-system (NTE). Thanks Mahesh On Mon, Dec 12, 2011 at 12:00 PM, Vikram_Betholi betholi.vik...@gmail.com wrote: I have written a filter to send the noification to the respective group by selecting the Notify action.But this notifiation is even sent to the people with 'Deleted' status in People form, who were partof the Group earlier.I have even updated the NOtification Availability as 'NO' to them in the people form.How to take care of this issue? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
Hi Sean To avoid the filter jump the phases, the correct syntaxis for the filter is `! no ~! Regards. J. Emilio Vargas From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: December 16, 2011 3:14 PM Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don't really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person's last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from Smith to Jones in my event I get Smith because the processing was done in phase 2. I am not pushing the Last Name field to the join form because it already has it (that's why I created the join in the first place). In addition because the Jones is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use Application-Release-Pending run process command before the action fires in the filter. 3. Use Application-Set-Filter-Phasing value where value = 1. This didn't work either. 4. Use the PERFORM-ACTION-APPLY run process command Thanks, Sean _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6: Form that holds staff's Availability Information?
On Monday 19 Dec 2011 18:37:47 you wrote: Hi listers, I'm trying to remember name of the form on which I used to run a report to get availability information on support staff. Something along the line of CTM:SupportGroupAssoc. Anyone? Thanks in Advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are If you mean Assignment Availability - you can access the information from CTM:People form. Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
[$$ $$] wrap in email templates
Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'. It seems as if any tickets that have multiple lines in 'details' wrapped with [$$ text $$] is not accepted by remedy for creating the ticket via email. However, details that are simple single line do seem to be generating. Below is an example of what works and what doesn't. I have tried with $$] on next line and last line in the template of the email. DOES NOT WORK ... Details !100151!: [$$Event Name: A Service Incident has been reported URL: https:// Event originator: servername Event Severity: 3 Event received: whatever date Event description: This event will be sent any time a service incident is reported. A service incident is generated when it is determined that a serviceable event has occurred based upon analysis of system-initiated events. User Action: Refer to the Recommended Action under the event details section.$$] DOES WORK ... Details !100151!: Event Name: A Service Incident has been reported (Type 4). Any assistance would be appreciated. If you require more details, just ask away. Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com View important disclosures and information about our e-mail policies http://www.brookfield.com/emaildisclaimer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Software Earns NIAP Common Criteria EAL4 Certification for BMC Remedy AR System
For those that didn't notice the headline: BMC Software Earns NIAP Common Criteria EAL4 Certification for BMC Remedy AR Systemhttp://finance.yahoo.com/news/BMC-Software-Earns-NIAP-bw-2047825149.html?x=0 This was done against AR System 7.5.00 - but applies to later 7.x versions as well. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [$$ $$] wrap in email templates
I find the word wrap function works fine for my templates. Couple of things you can try. First put a space between the special characters as you had in the example [$$ text $$] Second look the incoming mailbox settings. On the Advanced Configuration tab check Use Original Template Format. See page 65 of the 6.3 EEG for details. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, December 19, 2011 2:49 PM To: arslist@ARSLIST.ORG Subject: [$$ $$] wrap in email templates Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'. It seems as if any tickets that have multiple lines in 'details' wrapped with [$$ text $$] is not accepted by remedy for creating the ticket via email. However, details that are simple single line do seem to be generating. Below is an example of what works and what doesn't. I have tried with $$] on next line and last line in the template of the email. DOES NOT WORK ... Details !100151!: [$$Event Name: A Service Incident has been reported URL: https:// Event originator: servername Event Severity: 3 Event received: whatever date Event description: This event will be sent any time a service incident is reported. A service incident is generated when it is determined that a serviceable event has occurred based upon analysis of system-initiated events. User Action: Refer to the Recommended Action under the event details section.$$] DOES WORK ... Details !100151!: Event Name: A Service Incident has been reported (Type 4). Any assistance would be appreciated. If you require more details, just ask away. Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com View important disclosures and information about our e-mail policies http://www.brookfield.com/emaildisclaimer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [$$ $$] wrap in email templates
Permissions on field? Public? Need public! Sent from my iPhone On Dec 19, 2011, at 14:48, Bajwa, Ibrar ibrar.ba...@brookfield.com wrote: Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'. It seems as if any tickets that have multiple lines in 'details' wrapped with [$$ text $$] is not accepted by remedy for creating the ticket via email. However, details that are simple single line do seem to be generating. Below is an example of what works and what doesn't. I have tried with $$] on next line and last line in the template of the email. DOES NOT WORK ... Details !100151!: [$$Event Name: A Service Incident has been reported URL: https:// Event originator: servername Event Severity: 3 Event received: whatever date Event description: This event will be sent any time a service incident is reported. A service incident is generated when it is determined that a serviceable event has occurred based upon analysis of system-initiated events. User Action: Refer to the Recommended Action under the event details section.$$] DOES WORK ... Details !100151!: Event Name: A Service Incident has been reported (Type 4). Any assistance would be appreciated. If you require more details, just ask away. Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com View important disclosures and information about our e-mail policies http://www.brookfield.com/emaildisclaimer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [$$ $$] wrap in email templates
Try: [\$\$ your text here \$\$] On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar ibrar.ba...@brookfield.comwrote: Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'. It seems as if any tickets that have multiple lines in 'details' wrapped with [$$ text $$] is not accepted by remedy for creating the ticket via email. However, details that are simple single line do seem to be generating. Below is an example of what works and what doesn't. I have tried with $$] on next line and last line in the template of the email. DOES NOT WORK ... Details !100151!: [$$Event Name: A Service Incident has been reported URL: https:// Event originator: servername Event Severity: 3 Event received: whatever date Event description: This event will be sent any time a service incident is reported. A service incident is generated when it is determined that a serviceable event has occurred based upon analysis of system-initiated events. User Action: Refer to the Recommended Action under the event details section.$$] DOES WORK ... Details !100151!: Event Name: A Service Incident has been reported (Type 4). Any assistance would be appreciated. If you require more details, just ask away. Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com View important disclosures and information about our e-mail policies http://www.brookfield.com/emaildisclaimer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem Importing Definitions (7.6.04SP1)
I have had a similar issue, slightly different from yours. The only way I could get it to work was to delete the forms from the target server. This might not be feasible for you if you have data in those forms. You could test with deleting a single form and then re-importing your definitions. Shafqat Ayaz From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, December 19, 2011 7:58 AM Subject: Re: Problem Importing Definitions (7.6.04SP1) ** Ken, I haven’t experienced this myself, but I would turn on SQL logs during both imports and compare them…I know there are no errors in the log…but you may be able to see something with close analysis. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G Sent: Monday, December 19, 2011 8:33 AM To: arslist@ARSLIST.ORG Subject: Problem Importing Definitions (7.6.04SP1) ** Hello, We are having peculiar symptoms when importing some definition files. (The definition files were exported from a 7.6.04SP1 system.) If I export a deployable application or a fairly large set of forms and related workflow (say 40 forms), I am able to import the definitions into a NEWLY installed AR 7.6.04SP1 system with no problems. But, if I try to import this same file into an UPGRADED 7.6.04SP1 system, the import fails. There are no errors and the import appears to terminate normally, but nothing is actually imported. If I decrease the number of objects to 4 or 5 forms then it will import ok. Again, notice that it works flawlessly with a NEWLY installed AR 7.6 but only fails when trying to import to any of our UPGRADED 7.6 systems. All these upgraded systems appear to function and perform properly from a user perspective. While running the import against one of the upgraded 7.6 systems, I enabled API and SQL logging, but there are no API or ORA errors. Background: All UPGRADED systems were from 7.1p6 to 7.6.04SP1, and Oracle 10g to 11g. All NEW systems are 7.6.04SP1 with Oracle 11g. All systems are Solaris 10 for AR and Oracle. We do not use AR Server Groups. Thanks for any insight you may have regarding this issue. Ken Leihkauff _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How do I force a filter to only happen after save? i.e. phase 3 ....
Hello Sean, Here is the trick to force a filter to run in phase 3. - On the form on which you want to run the filter, add a display-only field, that will be the trigger indicating it is a phase 3. - Create a dummy form, that will contain temporary values, among which the request ID of the record you want filters to exec in phase 3 - Create a filter link to your first form: this filter makes 2 things: - a push to the dummy form with your entry-id - a Run Process Application-Query-Delete-Entry where you delete the entry you have just created - Create a second filter, attached to the dummy form, that executes on DELETE, and that makes a push to your first form, pushing a value to the display-only form. - Create filters attached to the first form, where the Run if contains 'TR.Display-Only Field' != $NULL$, that you want to run in phase 3. Existing filters should be added a AND TR.Display-Only Field' = $NULL$ in their Run If. In fact the trick here is that filters running a process are executed in phase 3. So the Application-Query-Delete-Entry is executed in phase 3, then it restarts the whole processing in your dummy form, which in turns restarts the processing in your first form. Best regards, The ARSmarts Support Team ARSmarts winner of the Best New Product award at WWRUG11 www.ARSmarts.com On 16 Dec 2011, at 22:51, Garrison, Sean (Norcross) wrote: ** Thanks Chris, My workaround is close to that – add a table field to the “People” form and loop through each record. This will send the “TR” values instead of the “DB” values like I am seeing. Since I am 99% of the way there with what I have I am trying to avoid the rewrite I’m going to try a few more things to see if it resolves my issue. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris (CONTR) Sent: Friday, December 16, 2011 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: How do I force a filter to only happen after save? i.e. phase 3 ** How about using the TR.Value which should capture the changed name? -- Chris Danaceau 301-903-8741 Contractor to the Department Of Energy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, December 16, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: How do I force a filter to only happen after save? i.e. phase 3 ** I have a workaround for this but I don’t really like it. But here is the problem I am trying to solve: We have a custom crm app that contains people and clients. I am trying to trigger an event for each client related to a person whenever a field is changed on the people record. I have set up a filter that does a push fields to a temp field on a join form to fire the workflow. Here is what is happening: 1.I change the person’s last name. 2. Filter processing begins and filters fire. 3. Filter processing phase 2 begins. 4. I do a push fields to a join form to trigger the event. 5. Filter processing phase 3 begins. Filter Level:0 Number Of Filters:50 Checking CKFR:DM:People-on_Submit/Modify-990-PushContactChangesToPeople-Assn_Join~! (990) -- Passed -- perform actions 0: Push Fields - CKFR:DM:People-Assn_Join deferred to phase 2 Even though I changed the name from “Smith” to “Jones” in my event I get “Smith” because the processing was done in phase 2. I am not pushing the “Last Name” field to the join form because it already has it (that’s why I created the join in the first place). In addition because the “Jones” is in transaction it is not committed in the db yet. I have a workaround but for the sake of learning was wondering if anyone has run into this before and what I could do to resolve it. I have tried the following options: 1.Put a ~! At the end of the filter name. 2. Use “Application-Release-Pending” run process command before the action fires in the filter. 3. Use “Application-Set-Filter-Phasing value where value = “1”. This didn’t work either. 4. Use the “PERFORM-ACTION-APPLY” run process command Thanks, Sean _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
