Re: 'field' != 'DB.field'
Raj,
You mentioned API update and from the condition you suggested below, it looks
like the update in fact sets the field value to zero length character, i.e. “”.
That in my experience is different from NULL value, which would explain why
your filter is firing.
Also looking at your logic in the filter, to me it seems that the second set
field will always result in saying value changes from “new value” to “new
value” as I cannot see where the old value would come from.
Hope this helps
Jiri Pospisil
Remedy specialist
LCH Clearnet
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: 04 December 2012 04:43
To: arslist@ARSLIST.ORG
Subject: Re: 'field' != 'DB.field'
** Thanks Dale. Based on lot of discussions on this topic, I decided not to
involve TR to avoid any complexities.(In-spite of benefits of using TR)
but looks like I would have to give that a try.
Also, I was thinking to try something like below:
('field' != 'DB.field') AND ('field' != )
On Monday, December 3, 2012 5:44:10 PM UTC-8, Dale Jones wrote:
**
Try
'TR.field' != 'DB.field' AND 'TR.field' != $NULL$
Dale Jones
DCS
Raleigh, NC
919-523-6034
From: Action Request System discussion list(ARSList)
[ars...@arslist.orgjavascript:] on behalf of Raj
[ravi...@gmail.comjavascript:]
Sent: Monday, December 03, 2012 7:26 PM
To: ars...@arslist.orgjavascript:
Subject: 'field' != 'DB.field'
** Hi,
I have gone through various discussions on 'field' != 'DB.field' on the forum
here but still little confused.
Currently, we have a code 'field' != 'DB.field' and looks like it tracks all
changes to the field.
It is even tracking null value change as well.
For Example, I am updating Audit log something like value changed from A to B.
But I do see entries of value changed from to
Would this Run If qual in filter also tracks when a null is pushed to this
field from API.
My understanding is when a null is pushed, field has a transaction value of
null but which is = to DB.field, then why is this filter firing?
Did anyone encounter such a case?
As I would like to stop logging value changed from to in the audit, as it
is of no use.
Pl advise.
Thanks,
Raj
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
A copy of the LCH.Clearnet e-mail disclaimer can be found at:
www.lchclearnet.com/disclaimer/email
LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street,
London EC3N 1EA.
Recognised as a Clearing House under the Financial Services Markets Act 2000.
Reg in England No.25932.
LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre
de Compensation conformément au Code Monétaire et Financier.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Hi, The string you suggested tracks ALL changes, regardless of API or client: 'field' != 'DB.field' If you want to skip the situation where a field is set to NULL, just do: 'field' != 'DB.field' AND 'field' != $NULL$ My recommendation is actually to NEVER use the 'TR.field' value, except in very rare circumstances. And definitely not if you are looking for changes to a field. 'TR.field' has NOTHING to do with changes. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have gone through various discussions on 'field' != 'DB.field' on the forum here but still little confused. Currently, we have a code 'field' != 'DB.field' and looks like it tracks all changes to the field. It is even tracking null value change as well. For Example, I am updating Audit log something like value changed from A to B. But I do see entries of value changed from to Would this Run If qual in filter also tracks when a null is pushed to this field from API. My understanding is when a null is pushed, field has a transaction value of null but which is = to DB.field, then why is this filter firing? Did anyone encounter such a case? As I would like to stop logging value changed from to in the audit, as it is of no use. Pl advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Entries on NTE:SYS-NT control process form getting filled up more than 2000
Hi All, Entries on NTE:SYS-NT control process form getting filled up . Please need help urgent. Version ARS 7.6.03 Regards, Ravi Chandra Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
New command line tool RRR|MenuToNav added
Hi, This tool converts your old-style forms with Menu Bars for starting Active-Links to the new Horizontal Navigation field supported by Mid-Tier. I am not sure exactly how much of a problem this is for you, but I had a situation with a custom application with some 400 forms, where it turned out that 87 of them had Menu Bar items, and many of them in multiple views. The total number of Menu Bar items was 933. To reduce the manual work of deleting these 933 fields and adding some new buttons manually to trigger the underlying Active-Links, I decided to create a tool to automate the process. Sample execution: rrrMenuToNav.exe -i menubar400forms.def -o navigation87forms.def I think that further explanation might be superfluous... Download and details here: https://www.rrr.se/cgi/tools/main#rrrMenuToNav Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New command line tool RRR|MenuToNav added
Very Nice Misi... I know - I will make use of this for the next upgrade project. On Tuesday, December 4, 2012 7:54:18 AM UTC-5, Misi Mladoniczky wrote: Hi, This tool converts your old-style forms with Menu Bars for starting Active-Links to the new Horizontal Navigation field supported by Mid-Tier. I am not sure exactly how much of a problem this is for you, but I had a situation with a custom application with some 400 forms, where it turned out that 87 of them had Menu Bar items, and many of them in multiple views. The total number of Menu Bar items was 933. To reduce the manual work of deleting these 933 fields and adding some new buttons manually to trigger the underlying Active-Links, I decided to create a tool to automate the process. Sample execution: rrrMenuToNav.exe -i menubar400forms.def -o navigation87forms.def I think that further explanation might be superfluous... Download and details here: https://www.rrr.se/cgi/tools/main#rrrMenuToNav Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CG para on Weblogic
I need to add following parameters to GC seeing on weblogic server and it is giving errors. Has anyone done this before? XX:+UseCompressedOops -XX:+UseParNewGC -XX:NewRatio=3 - XX:+HeapDumpOnOutOfMemoryError -XX:ErrorFile=/ckfr/logs/midtier /java_hs_err.log -XX:HeapDumpPath=/ckfr/logs/midtier /remed thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New command line tool RRR|MenuToNav added
Hi, Good to hear that there were some interest out there. But I guess if it solves a problem for me, there should be other candidates. I should add that after I imported my 87 converted forms, I had to go in and place the Horizontal Navigation field at a suitable position in the form. So there is still some manual work left for you to do... Best Regards - Misi, RRR AB, http://rrr.se Very Nice Misi... I know - I will make use of this for the next upgrade project. On Tuesday, December 4, 2012 7:54:18 AM UTC-5, Misi Mladoniczky wrote: Hi, This tool converts your old-style forms with Menu Bars for starting Active-Links to the new Horizontal Navigation field supported by Mid-Tier. I am not sure exactly how much of a problem this is for you, but I had a situation with a custom application with some 400 forms, where it turned out that 87 of them had Menu Bar items, and many of them in multiple views. The total number of Menu Bar items was 933. To reduce the manual work of deleting these 933 fields and adding some new buttons manually to trigger the underlying Active-Links, I decided to create a tool to automate the process. Sample execution: rrrMenuToNav.exe -i menubar400forms.def -o navigation87forms.def I think that further explanation might be superfluous... Download and details here: https://www.rrr.se/cgi/tools/main#rrrMenuToNav Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade AR server 6.3 o/s to 2008
Hi Jason. To answer your question, we're about to switch over to ITSM after the new year. Upgrading the 6.3 server is a band-aid to make sure that our servers are DoD compliant. 7.5 is the first version that BMC says will run on something greater than 2003. Misi, I've never used your tools before, there would be a learning curve for sure. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
Is BIRT version 2.5.1 the only version supported by BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
That is what I have heard... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Is BIRT version 2.5.1 the only version supported by BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade AR server 6.3 o/s to 2008
Hi, If you know what a Form/Schema and a DEF-file is, the learning curve for the tools are quite low. Some tools, for example the RRR|HideExpandBox utility, will be useful for you regardless if do a straight upgrade or not. Best Regards - Misi, RRR AB, http://rrr.se Hi Jason. To answer your question, we're about to switch over to ITSM after the new year. Upgrading the 6.3 server is a band-aid to make sure that our servers are DoD compliant. 7.5 is the first version that BMC says will run on something greater than 2003. Misi, I've never used your tools before, there would be a learning curve for sure. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Thanks David,
Sorry my bad.
Yes, the 2nd Set Fields is $tmp$ to $field$” .
On Tuesday, December 4, 2012 7:04:39 AM UTC-8, David Durling wrote:
**
Jiri,
Regarding the logic in the filters, Raj said:
“Firing this filter on modify with RUN IF as 'field' != 'DB.field', three
sets fields, 1st set fields - setting the new value to tmp field.
2nd set fields - entry in Audit log - Value changed from $field$ to $tmp$
3rd set field - clearing the tmp field.”
I think it depends on if he’s setting the value from “current transaction”
or from the “server” (same form matching on request id) as to whether he
gets the new or old value in $tmp$. If from the “server”, then it should
work, though the audit should actually read “Value changed from $tmp$ to
$field$” instead of the other way around. At least that works for me.
David
David Durling
University of Georgia
*From:* Action Request System discussion list(ARSList) [mailto:
ars...@arslist.org javascript:] *On Behalf Of *Jiri Pospisil
*Sent:* Tuesday, December 04, 2012 4:50 AM
*To:* ars...@arslist.org javascript:
*Subject:* Re: 'field' != 'DB.field'
**
Raj,
You mentioned API update and from the condition you suggested below, it
looks like the update in fact sets the field value to zero length
character, i.e. “”.
That in my experience is different from NULL value, which would explain
why your filter is firing.
Also looking at your logic in the filter, to me it seems that the second
set field will always result in saying value changes from “new value” to
“new value” as I cannot see where the old value would come from.
Hope this helps
Jiri Pospisil
Remedy specialist
LCH Clearnet
*From:* Action Request System discussion list(ARSList) [
mailto:...@ARSLIST.ORG javascript:] *On Behalf Of *Raj
*Sent:* 04 December 2012 04:43
*To:* ars...@arslist.org javascript:
*Subject:* Re: 'field' != 'DB.field'
** Thanks Dale. Based on lot of discussions on this topic, I decided not
to involve TR to avoid any complexities.(In-spite of benefits of using TR)
but looks like I would have to give that a try.
Also, I was thinking to try something like below:
('field' != 'DB.field') AND ('field' != )
On Monday, December 3, 2012 5:44:10 PM UTC-8, Dale Jones wrote:
**
Try
'TR.field' != 'DB.field' AND 'TR.field' != $NULL$
Dale Jones
DCS
Raleigh, NC
919-523-6034
--
*From:* Action Request System discussion list(ARSList) [ars...@arslist.org]
on behalf of Raj [ravi...@gmail.com]
*Sent:* Monday, December 03, 2012 7:26 PM
*To:* ars...@arslist.org
*Subject:* 'field' != 'DB.field'
** Hi,
I have gone through various discussions on 'field' != 'DB.field' on the
forum here but still little confused.
Currently, we have a code 'field' != 'DB.field' and looks like it tracks
all changes to the field.
It is even tracking null value change as well.
For Example, I am updating Audit log something like value changed from A
to B.
But I do see entries of value changed from to
Would this Run If qual in filter also tracks when a null is pushed to this
field from API.
My understanding is when a null is pushed, field has a transaction value
of null but which is = to DB.field, then why is this filter firing?
Did anyone encounter such a case?
As I would like to stop logging value changed from to in the audit,
as it is of no use.
Pl advise.
Thanks,
Raj
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
A copy of the LCH.Clearnet e-mail disclaimer can be found at:
www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered
Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised
as a Clearing House under the Financial Services Markets Act 2000. Reg in
England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre
Septembre, 75002 Paris, Chambre de Compensation conformément au Code
Monétaire et Financier.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Thanks Misi. I tested, I tried setting the field to NULL and it did not capture Value changed from A to . As I would still like to capture when value changes from value to a null value. Although, it did capture Value changed from to A. I only want to exclude this from Audit Log - Value changed from to . Thanks! On Tuesday, December 4, 2012 2:19:03 AM UTC-8, Misi Mladoniczky wrote: Hi, The string you suggested tracks ALL changes, regardless of API or client: 'field' != 'DB.field' If you want to skip the situation where a field is set to NULL, just do: 'field' != 'DB.field' AND 'field' != $NULL$ My recommendation is actually to NEVER use the 'TR.field' value, except in very rare circumstances. And definitely not if you are looking for changes to a field. 'TR.field' has NOTHING to do with changes. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Thanks Jiri, so from your reply. Then I should see in my Audit log something like this(API pushing -zero length character):- Value changed from to but I do not that, I only see Value changed from to . On Tuesday, December 4, 2012 1:50:21 AM UTC-8, Jiri Pospisil wrote: ** Raj, You mentioned API update and from the condition you suggested below, it looks like the update in fact sets the field value to zero length character, i.e. “”. That in my experience is different from NULL value, which would explain why your filter is firing. Also looking at your logic in the filter, to me it seems that the second set field will always result in saying value changes from “new value” to “new value” as I cannot see where the old value would come from. Hope this helps Jiri Pospisil Remedy specialist LCH Clearnet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Unless you are doing some other work the $NULL$ will look like “” to a human (but not to a system) ‘field’ != ‘DB.field’ should produce the following results: FieldDB.FieldResult of ‘Field’ != ‘DB.field’ NULL NULLTRUE “” NULLFALSE SomeText NULLFALSE As data is stored in the database the ARS system converts strings of 0 length (empty strings, aka “” ) to NULL. Off the top of my head … Since you want to treat “” the same as NULL you may want to use a Run-If something like ( ‘field’ != ‘DB.field’ ) AND (NOT (( ‘field’ = “” ) AND ( ‘DB.field’ = $NULL$ ))) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, December 04, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Thanks Jiri, so from your reply. Then I should see in my Audit log something like this(API pushing -zero length character):- Value changed from to but I do not that, I only see Value changed from to . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Tuesday, December 04, 2012 3:50 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Raj, You mentioned API update and from the condition you suggested below, it looks like the update in fact sets the field value to zero length character, i.e. “”. That in my experience is different from NULL value, which would explain why your filter is firing. Also looking at your logic in the filter, to me it seems that the second set field will always result in saying value changes from “new value” to “new value” as I cannot see where the old value would come from. Hope this helps Jiri Pospisil Remedy specialist LCH Clearnet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Oops. You’ve got a syntax and semantic error in your expression. You need quotes and the last and should be an or. A single value is hardly likely to be NULL and “”. ( field != DB.field ) AND (NOT (( field = “”) OR ( DB.field = $NULL$ ))) I know it’s just a typo J The API program should not be inserting a zero length string but rather the “ARValueStruct” of type NULL. I’m not sure what dev studio does with that expression though. It may convert the “” to $NULL$. Meta-Update certainly considers them equivalent in expressions, assignments, and queries. Cheers Ben Chernys Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: December-04-12 16:55 To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' Unless you are doing some other work the $NULL$ will look liketo a human (but not to a system) field != DB.field should produce the following results: Field DB.Field Result of Field != DB.field NULL NULL TRUE NULL FALSE SomeTextNULL FALSE As data is stored in the database the ARS system converts strings of 0 length (empty strings, aka) to NULL. Off the top of my head Since you want to treatthe same as NULL you may want to use a Run-If something like ( field != DB.field ) AND (NOT (( field =) AND ( DB.field = $NULL$ ))) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, December 04, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Thanks Jiri, so from your reply. Then I should see in my Audit log something like this(API pushing -zero length character):- Value changed from to but I do not that, I only see Value changed from to . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Tuesday, December 04, 2012 3:50 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Raj, You mentioned API update and from the condition you suggested below, it looks like the update in fact sets the field value to zero length character, i.e. . That in my experience is different from NULL value, which would explain why your filter is firing. Also looking at your logic in the filter, to me it seems that the second set field will always result in saying value changes from new value to new value as I cannot see where the old value would come from. Hope this helps Jiri Pospisil Remedy specialist LCH Clearnet ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Using a BIRT Editor to Create or Modify Web Reports
There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
No worries. My response was sent in jest. J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: December-04-12 17:33 To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** I hate Outlook at times as I had double quotes in what I sent. And actually I wanted the AND as I was specifically looking to exclude the case where the field from the API program was the empty string (double quotes) AND the database was a NULL. With an OR the filter would skip logging to the audit trail a case of setting the field from NULL to anything ( field != DB.field ) AND (NOT (( field = “”) OR ( DB.field = $NULL$ ))) ( “X” != $NULL$ ) AND (NOT (( “X” = “”) OR ( $NULL$ = $NULL$ ))) ( TRUE ) AND (NOT (( FALSE ) OR ( TRUE ))) ( TRUE ) AND (NOT ( TRUE )) You are correct that the API should use the NULL but you can’t always rely on other people to program the same way Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Tuesday, December 04, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Oops. You’ve got a syntax and semantic error in your expression. You need quotes and the last and should be an or. A single value is hardly likely to be NULL and “”. ( field != DB.field ) AND (NOT (( field = “”) OR ( DB.field = $NULL$ ))) I know it’s just a typo J The API program should not be inserting a zero length string but rather the “ARValueStruct” of type NULL. I’m not sure what dev studio does with that expression though. It may convert the “” to $NULL$. Meta-Update certainly considers them equivalent in expressions, assignments, and queries. Cheers Ben Chernys Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: December-04-12 16:55 To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' Unless you are doing some other work the $NULL$ will look liketo a human (but not to a system) field != DB.field should produce the following results: Field DB.Field Result of Field != DB.field NULL NULL TRUE Empty string NULL FALSE SomeTextNULL FALSE As data is stored in the database the ARS system converts strings of 0 length (empty strings, aka) to NULL. Off the top of my head Since you want to treatthe same as NULL you may want to use a Run-If something like ( field != DB.field ) AND (NOT (( field =) AND ( DB.field = $NULL$ ))) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, December 04, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Thanks Jiri, so from your reply. Then I should see in my Audit log something like this(API pushing -zero length character):- Value changed from to but I do not that, I only see Value changed from to . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Tuesday, December 04, 2012 3:50 AM To: arslist@ARSLIST.ORG Subject: Re: 'field' != 'DB.field' ** Raj, You mentioned API update and from the condition you suggested below, it looks like the update in fact sets the field value to zero length character, i.e. . That in my experience is different from NULL value, which would explain why your filter is firing. Also looking at your logic in the filter, to me it seems that the second set field will always result in saying value changes from new value to new value as I cannot see where the old value would come from. Hope this helps Jiri Pospisil Remedy specialist LCH Clearnet _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
8.0.0 SP1 now 8.1.00 - deferred to CY2013
Hi All, For those that hadn't yet figured it out, 8.0.0 SP1 was not released as originally planned in November. Wanted to informally let everyone know that the content that was in 8.0.0 SP1 has been reclassified as a minor release, 8.1.00. With the change in classification, the release will go through a short release validation cycle and has been delayed out to 1HCY2013. This version change applies to ITSM Suite applications, AR System and Atrium Core. I can't further comment on the content in a public forum, but for those that attended WWRUG2012 and saw my presentation, it's that content still. As you're probably seen, patches are being released against 8.0.00 to address critical defects in the short term. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Does $VUI$ work in 7.6.04?
Thanks for the info everyone. I should have provided more details on my issue. I am setting a bunch of fields through an active link that fires on window load. In the Run If qualification for the active link I put $VUI$ = View Movie View. I assumed that this would only fire the active link if the form view equaled View Movie View. It didn't work, so to test I created a character field and set its default value to $VUI$ to see what was being populated. It appears blank. So maybe I have some other issue with my system? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display image in cell based table
Thank you Jason! I was able to get it working with your explanation and examples. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
You beat me to it Misi... Using TR is never the right answer, something else is going on here. Thad On Tue, Dec 4, 2012 at 2:19 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, The string you suggested tracks ALL changes, regardless of API or client: 'field' != 'DB.field' If you want to skip the situation where a field is set to NULL, just do: 'field' != 'DB.field' AND 'field' != $NULL$ My recommendation is actually to NEVER use the 'TR.field' value, except in very rare circumstances. And definitely not if you are looking for changes to a field. 'TR.field' has NOTHING to do with changes. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have gone through various discussions on 'field' != 'DB.field' on the forum here but still little confused. Currently, we have a code 'field' != 'DB.field' and looks like it tracks all changes to the field. It is even tracking null value change as well. For Example, I am updating Audit log something like value changed from A to B. But I do see entries of value changed from to Would this Run If qual in filter also tracks when a null is pushed to this field from API. My understanding is when a null is pushed, field has a transaction value of null but which is = to DB.field, then why is this filter firing? Did anyone encounter such a case? As I would like to stop logging value changed from to in the audit, as it is of no use. Pl advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Raj, You mention pushing. Is your 3rd action a set fields on the same form, or a push to another (audit) form? If its a push, could there be phasing issues in play? Thad On Tue, Dec 4, 2012 at 7:42 AM, Raj ravi6...@gmail.com wrote: ** Thanks Jiri, so from your reply. Then I should see in my Audit log something like this(API pushing -zero length character):- Value changed from to but I do not that, I only see Value changed from to . On Tuesday, December 4, 2012 1:50:21 AM UTC-8, Jiri Pospisil wrote: ** Raj, You mentioned API update and from the condition you suggested below, it looks like the update in fact sets the field value to zero length character, i.e. “”. That in my experience is different from NULL value, which would explain why your filter is firing. Also looking at your logic in the filter, to me it seems that the second set field will always result in saying value changes from “new value” to “new value” as I cannot see where the old value would come from. Hope this helps Jiri Pospisil Remedy specialist LCH Clearnet _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Does $VUI$ work in 7.6.04?
Keith, Try this, create an AL that fires on the same condition, and have it display a message of '$VUI$', the ' on either side will allow you to see if the view was null or notI'm not sure which actual condition you are firing on, but you may find that the keyword doesn't have a value 'yet' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Keith fawcett Sent: Tuesday, December 04, 2012 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Does $VUI$ work in 7.6.04? Thanks for the info everyone. I should have provided more details on my issue. I am setting a bunch of fields through an active link that fires on window load. In the Run If qualification for the active link I put $VUI$ = View Movie View. I assumed that this would only fire the active link if the form view equaled View Movie View. It didn't work, so to test I created a character field and set its default value to $VUI$ to see what was being populated. It appears blank. So maybe I have some other issue with my system? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AW: 8.0.0 SP1 now 8.1.00 - deferred to CY2013
Thank you, David. So does it mean that with 8.1 all Versions up to 7.6.3 will be Out of Support and the Versions in Support will be 7.6.4, 8.0.0 and 8.1.0 Thanks. Regards Rüdiger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.0.0 SP1 now 8.1.00 - deferred to CY2013
Decisions around invoking the Extension of Support Periods clause of the Release-based Support Policy http://www.bmc.com/support/prod-supp-policy-release-based.html have yet to be finalized. For 8.0.00, it falls under the Time-based Support Policyhttp://www.bmc.com/support/prod-support-policy-time-based.html and thus its support policy is unaffected. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Tuesday, December 04, 2012 10:57 AM To: arslist@ARSLIST.ORG Subject: AW: 8.0.0 SP1 now 8.1.00 - deferred to CY2013 ** Thank you, David. So does it mean that with 8.1 all Versions up to 7.6.3 will be Out of Support and the Versions in Support will be 7.6.4, 8.0.0 and 8.1.0 Thanks. Regards Rüdiger From: Easter, David david_eas...@bmc.com; To: arslist@ARSLIST.ORG; Subject: 8.0.0 SP1 now 8.1.00 - deferred to CY2013 Sent: Tue, Dec 4, 2012 4:58:02 PM Hi All, For those that hadn't yet figured it out, 8.0.0 SP1 was not released as originally planned in November. Wanted to informally let everyone know that the content that was in 8.0.0 SP1 has been reclassified as a minor release, 8.1.00. With the change in classification, the release will go through a short release validation cycle and has been delayed out to 1HCY2013. This version change applies to ITSM Suite applications, AR System and Atrium Core. I can't further comment on the content in a public forum, but for those that attended WWRUG2012 and saw my presentation, it's that content still. As you're probably seen, patches are being released against 8.0.00 to address critical defects in the short term. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Does $VUI$ work in 7.6.04?
LJ, I was able to see the View Movie View in the message. I still don't understand why it doesn't show up in the character field when I set it as the default value. So now my issue is, I don't want to set a field with the value, the whole point was to be able to put the $VUI$ = View Movie View in the AL qualification, so it only ran and set fields if in the View Movie View view. The reason being, if someone is on the Default Admin View I want the user to be able to search, and setting the fields with the AL is keeping a user from being able to search. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 'field' != 'DB.field'
Hi Thad, Its set fields on the same form. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
Hi David... *Can BMC Analytics be used with custom applications?* On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org javascript: Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elryal...@gmail.com] Sent: Tuesday, December 04, 2012 2:24 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.orgjavascript:] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.orgjavascript: Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Elry [mailto:elry...@gmail.com javascript:] *Sent:* Tuesday, December 04, 2012 2:24 PM *To:* ars...@googlegroups.com javascript: *Cc:* ars...@arslist.org javascript:; ars...@arslist.org javascript:; Easter, David *Subject:* Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... *Can BMC Analytics be used with custom applications?* On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
It is a separate product, not included with AR System. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elryal...@gmail.com] Sent: Tuesday, December 04, 2012 2:45 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elry...@gmail.comjavascript:] Sent: Tuesday, December 04, 2012 2:24 PM To: ars...@googlegroups.comjavascript: Cc: ars...@arslist.orgjavascript:; ars...@arslist.orgjavascript:; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Notify with Work Info
HI All, I need to do a push field to a custom form and run a notify filter when a work info update is made in the HPD:Help Desk or CHG: Infrastructure Change forms. I have an active link (EO:0) that does the push but the 'z1D_Note' data is not included in the push. Depending if you save, use the save button or the add button, there are a number of active link guides that handle and the call guide active links also have EO:0. I could change the EO of the call guides to 1 or put my active link in the guides. Not sure what the best approach would be to handle this and not break something else. ARS 7.6.04 PS3 ITSM 7.6.04 SP2 Any suggestions greatly appreciated. Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
Elry, You could also look into JasperSoft as a solution. It allows for dashboards, scheduled reports, ad-hoc reports, report distribution (via email), etc. It can also be integrated into Remedy, so that you can launch reports from within your applications, and/or display them in the application. If you’d like more information, contact me off-list, please. Thanks, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Tuesday, December 04, 2012 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: Using a BIRT Editor to Create or Modify Web Reports ** I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elry...@gmail.com javascript: ] Sent: Tuesday, December 04, 2012 2:24 PM To: ars...@googlegroups.com javascript: Cc: ars...@arslist.org javascript: ; ars...@arslist.org javascript: ; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports
Analytics is a separate product – and I’ll warn you, the licensing is a bit pricy. Analytics comes with the ITSM universe by default. If you wanted to run reports that pull info from both ITSM and a custom Remedy app, you’d need to customize the ITSM universe to include your custom apps. If you truly didn’t need ITSM data for reports, then I expect you’d need to build a separate universe and I have no idea how complicated a procedure that might be. I would also recommend doing some research on what versions of AR System Analytics can link to. I’m thinking that we’ve had to either upgrade our Analytics in parallel with another upgrade we did (couldn’t say offhand whether that was AR System or ITSM) or else delay upgrading Analytics in order to ensure compatibility with our existing system. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Tuesday, December 04, 2012 3:45 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports ** I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elry...@gmail.comjavascript:] Sent: Tuesday, December 04, 2012 2:24 PM To: ars...@googlegroups.comjavascript: Cc: ars...@arslist.orgjavascript:; ars...@arslist.orgjavascript:; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.orgmailto:ars...@arslist.org Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20
Re: Notify with Work Info
We did something similar with filters on HPD:WorkLog CHG:WorkLog since this is where that data is stored. We set our up to use the built in notification processes to notify the whole team or the person assigned to the ticket as appropriate. very similar to how a normal assignment notification goes out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, December 04, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Notify with Work Info ** HI All, I need to do a push field to a custom form and run a notify filter when a work info update is made in the HPD:Help Desk or CHG: Infrastructure Change forms. I have an active link (EO:0) that does the push but the 'z1D_Note' data is not included in the push. Depending if you save, use the save button or the add button, there are a number of active link guides that handle and the call guide active links also have EO:0. I could change the EO of the call guides to 1 or put my active link in the guides. Not sure what the best approach would be to handle this and not break something else. ARS 7.6.04 PS3 ITSM 7.6.04 SP2 Any suggestions greatly appreciated. Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
arsystem stop
Hi All, On my development server is issued the command /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something wrong or do I have an issue somewhere? Action Request System shutdown in progress. Action Request System Monitor shutdown failed Action Request System Server shutdown failed Action Request System Dispatcher shutdown failed Java Plugin Server shutdown failed Action Request System Assignment engine shutdown failed The following processes could not be stopped and may need to be manually. ARS 7.6.04 SP3 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports
Thanks Natalie... I suspect that price will be an issue for us. End of year - not much funds remaining. On Tuesday, December 4, 2012 6:00:31 PM UTC-5, Stroud, Natalie K wrote: ** Analytics is a separate product – and I’ll warn you, the licensing is a bit pricy. Analytics comes with the ITSM universe by default. If you wanted to run reports that pull info from both ITSM and a custom Remedy app, you’d need to customize the ITSM universe to include your custom apps. If you truly didn’t need ITSM data for reports, then I expect you’d need to build a separate universe and I have no idea how complicated a procedure that might be. I would also recommend doing some research on what versions of AR System Analytics can link to. I’m thinking that we’ve had to either upgrade our Analytics in parallel with another upgrade we did (couldn’t say offhand whether that was AR System or ITSM) or else delay upgrading Analytics in order to ensure compatibility with our existing system. Good luck! *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov javascript: ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] *On Behalf Of *Elry *Sent:* Tuesday, December 04, 2012 3:45 PM *To:* ars...@arslist.org javascript: *Subject:* [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports ** I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Elry [mailto:elry...@gmail.com] *Sent:* Tuesday, December 04, 2012 2:24 PM *To:* ars...@googlegroups.com *Cc:* ars...@arslist.org; ars...@arslist.org; Easter, David *Subject:* Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... *Can BMC Analytics be used with custom applications?* On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arsystem stop
Is Remedy running as root? If so are you issuing the command as root? It looks like the script tried to stop the services but may of not had enough permissions to do it. Jason On Tue, Dec 4, 2012 at 3:16 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** On my development server is issued the command /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something wrong or do I have an issue somewhere? ** ** Action Request System shutdown in progress. Action Request System Monitor shutdown failed Action Request System Server shutdown failed Action Request System Dispatcher shutdown failed Java Plugin Server shutdown failed Action Request System Assignment engine shutdown failed ** ** The following processes could not be stopped and may need to be manually.* *** ** ** ARS 7.6.04 SP3 ITSM 7.6.04 SP2 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arsystem stop
Well check you java link make sure it is the same as startup script Sent from my iPhone On Dec 4, 2012, at 18:16, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, On my development server is issued the command /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something wrong or do I have an issue somewhere? Action Request System shutdown in progress. Action Request System Monitor shutdown failed Action Request System Server shutdown failed Action Request System Dispatcher shutdown failed Java Plugin Server shutdown failed Action Request System Assignment engine shutdown failed The following processes could not be stopped and may need to be manually. ARS 7.6.04 SP3 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System ITSM Upgrades (we are WAY behind)
Thanks, Christopher. I had forgotten that you said you HAD to upgrade SLM, which makes sense. I'm not sure what we are going to do in that regard because I would really like to do clean installs then migrate data after reading your posts. I can understand why that approach won't work for SLM, but our Service Targets are really simple. I think if we build new servers from scratch, then create new Service Targets, then transfer incidents, we might get good SLA data. Our Service Targets are on Incident only, for Resolution and are based on the Customer Company, which never changes. And they are based on the Report Date field, which won't change, so I think the Due Date/Time will be computed correctly. I am getting ready to set up some simple tests now to transfer incidents from a 7.x server to 7.x server just to see if the SLA's on the target server compute the due date correctly I have database views to read the old SLM measurement data for reports, so I could copy those into tables in the new database and then create reports unioning the old SLM measurements for closed incidents to the new SLM measurment data I hope I really appreciate all your input! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports
Check out Yurbi at www.yurbi.com it supports ITSM as well as Custom ARS applications and any other database, csv, excel, or API source you have data. It's in the breed of modern self-service, agile BI tools and comes without all the upfront and ongoing costs associated with Business Objects and older, legacy BI tools. http://www.yurbi.com/solutions/bmc-itsm-remedy/ For the custom app you mention, Yurbi Community is free for 1 data source, so you could have 2 users use Yurbi to build an unlimited number of reports and dashboards and share up to 5 of those for absolutely free. Disclosure: I work for 5000fish the company behind Yurbi, thanks, David On Tue, Dec 4, 2012 at 7:19 PM, Elry elryal...@gmail.com wrote: ** Thanks Natalie... I suspect that price will be an issue for us. End of year - not much funds remaining. On Tuesday, December 4, 2012 6:00:31 PM UTC-5, Stroud, Natalie K wrote: ** Analytics is a separate product – and I’ll warn you, the licensing is a bit pricy. Analytics comes with the ITSM universe by default. If you wanted to run reports that pull info from both ITSM and a custom Remedy app, you’d need to customize the ITSM universe to include your custom apps. If you truly didn’t need ITSM data for reports, then I expect you’d need to build a separate universe and I have no idea how complicated a procedure that might be. I would also recommend doing some research on what versions of AR System Analytics can link to. I’m thinking that we’ve had to either upgrade our Analytics in parallel with another upgrade we did (couldn’t say offhand whether that was AR System or ITSM) or else delay upgrading Analytics in order to ensure compatibility with our existing system. Good luck! *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org] *On Behalf Of *Elry *Sent:* Tuesday, December 04, 2012 3:45 PM *To:* ars...@arslist.org *Subject:* [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports ** I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Elry [mailto:elry...@gmail.com] *Sent:* Tuesday, December 04, 2012 2:24 PM *To:* ars...@googlegroups.com *Cc:* ars...@arslist.org; ars...@arslist.org; Easter, David *Subject:* Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... *Can BMC Analytics be used with custom applications?* On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04,
ITSM install user account in Linux
I was wondering if there is a best practice or pros/cons to which user you use in Linux to install the ITSM suite? Does anyone have any recommendations? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
