Email engine question
Hello everyone,
We imported a CA certificate to the keystore (this was done by the unix amin
team):
keytool -import -v -alias myserver -file mycert.cer -keystore cacerts
Before I start testing the eamil engine I performed a quick test with openssl
client and get the following errors.
$ openssl s_client -crlf -connect pop3.server.com:995 -starttls pop3
CONNECTED(0004)
depth=0 /CN=pop3.server.com
verify error:num=20:unable to get local issuer certificate
verify return:1
depth=0 /CN=pop3.server.com
verify error:num=27:certificate not trusted
verify return:1
depth=0 /CN=pop3.server.com
verify error:num=21:unable to verify the first certificate
verify return:1
---
Any clues as to what the problem could be?
Also in the email engine start up script the Java Home is pointing to
/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
Should the keystore file be copied to the security folder under this file
system for the email engine to be to read it?
/usr/ar/common/Sun/jdk/jdk1.5.0_16/jre/lib/security/cacerts
Any thoughts on this will be very much appreciated.
Regards
frex
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, 3 June 2013 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: email engine question
**
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems,
Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this
state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at
java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at
java.lang.Thread.run(Thread.java:619)
Best Regards
frex
De :Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 9h24
Objet : Re: email engine question
I have another email engine installed in the test server so made it point to
dev and managed to get it working... will investigate development later :)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
De :Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Lundi 3 juin 2013 8h44
Objet : Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting the
password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
LD_LIBRARY_PATH
SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export
SHLIB_PATH
LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH
CP_DIR=${InstallPath}
CP_PATH=${CP_DIR}/emaildaemon.jar
CP_PATH=${CP_PATH}:${CP_DIR}/.
Re: Email engine question
Hi,
The cert should be installed into the default Java JRE keystore that the
email engine is using.
Cheers
Carl
On 7 Jun 2013 11:18, Frex Popo frexp...@yahoo.fr wrote:
**
Hello everyone,
We imported a CA certificate to the keystore (this was done by the unix
amin team):
keytool -import -v -alias myserver -file mycert.cer -keystore cacerts
Before I start testing the eamil engine I performed a quick test with
openssl client and get the following errors.
$ openssl s_client -crlf -connect pop3.server.com:995 -starttls pop3
CONNECTED(0004)
depth=0 /CN=pop3.server.com
verify error:num=*20:unable to get local issuer certificate*
verify return:1
depth=0 /CN=pop3.server.com
verify error:num=27:*certificate not trusted*
verify return:1
depth=0 /CN=pop3.server.com
verify error:num=21:*unable to verify the first certificate*
verify return:1
---
Any clues as to what the problem could be?
Also in the email engine start up script the Java Home is pointing to
/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
Should the keystore file be copied to the security folder under this file
system for the email engine to be to read it?
/usr/ar/common/Sun/jdk/jdk1.5.0_16/jre/lib/security/cacerts
Any thoughts on this will be very much appreciated.
Regards
frex
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Frex Popo
*Sent:* Monday, 3 June 2013 1:18 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: email engine question
**
Hi everyone.
Nearly there! :)
Outgoing email message are now sent successfully. but incoming are failing!
Here is the output from the DEBUG mode.
DEBUG POP3: connecting to host pop3mail.av.com, port 110, isSSL false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
DEBUG: getProvider() returning
javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc]
DEBUG POP3: connecting to host pop3mail.prod.oami.eu, port 110, isSSL
false
S: +OK The Microsoft Exchange POP3 service is ready.
C: USER DEV_remedyacc
S: -ERR Command is not valid in this state.
C: QUIT
S: +OK Microsoft Exchange Server 2010 POP3 server signing off.
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this
state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this
state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Thread.java:619)
Best Regards
frex
*De :* Frex Popo frexp...@yahoo.fr
*À :* arslist@ARSLIST.ORG arslist@ARSLIST.ORG
*Envoyé le :* Lundi 3 juin 2013 9h24
*Objet :* Re: email engine question
I have another email engine installed in the test server so made it point
to dev and managed to get it working... will investigate development later
:)
BMC Remedy Email Engine has started
Checking connection to server: rmdydev ...
Application has started Version: 7.1.00 Patch 007 200903060530
Using JRE: 1.6.0_10
Successfully connected.
Thanks for you help.
frexpopo
*De :* Frex Popo frexp...@yahoo.fr
*À :* arslist@ARSLIST.ORG arslist@ARSLIST.ORG
*Envoyé le :* Lundi 3 juin 2013 8h44
*Objet :* Re: email engine question
thanks for the feedback shivdatta..
I copied the original script and change it for the purpose of resetting
the password...
Here is the environment part of the script
JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10
JAVA_BIN=${JAVA_DIR}/bin
InstallPath=/usr/ar/AREmail
LogFile=${InstallPath}/Logs/emaild.sh_log
LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export
6.3 upgrade options?
All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Just to be clear ... This is a version 6.3 Remedy application (like ITSM, DRM, ...) running on a 7.0.1 ARS Server against an Oracle 9 database and the 7.6.04 client is crashing? What patch version of the 7.6.04 client are you running? I'm not sure if upgrading the application from 6.3 to 7.01 will change what may be crashing the client (but others on the list may know better about the canned applications from Remedy). Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Our current environments : 6.3 server running in-house applications against an Oracle 9 database (circa 100 concurrent users) 7.0.1 patch 012 server running in-house applications against an Oracle 10 database - this is the one being upgraded to 7.6.04 (1400 concurrent users) 7.5 server running ITSM (Change) and CMDB We've upgraded the clients to 7.6.04 (patch 004 - the latest and final version) and for most people its okay, but for a few (including me on occasion) when accessing the 6.3 applications the 7.6.04 client is crashing. Due to its size and use, we wouldn't be able to allocate the time to upgrade to 7.6.04, and I'm not even sure if our hardware is up to the job (its old, very old). We'd likely also have to upgrade the database (don't think Oracle 9 is supported on 7.6.04). It would be good if we could upgrade to 7.6.04, but realistically with the size of the application (and other potential changes in our organisation) just migrating to a later server may be sufficient to stop the clients from crashing - especially when we've demonstrated no issues between the 7.6.04 client and our current 7.0.1 server applications. Drew - my manager determined something similar with certain menu types on 6.3 that the 7.6.04 user tool just didn't like. But sadly that only seems like part of the solution, and as we know it isn't going to be fixed. Mid tier is another issue entirely. We have it in place for the ootb applications, no-one uses it. I'm not sure why, maybe they just like the WUT :) Dave On 7 June 2013 15:25, Drew Shuller drew.shul...@gmail.com wrote: ** Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Are you running the 7.6.04 UT on 64bit machines? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** Our current environments : 6.3 server running in-house applications against an Oracle 9 database (circa 100 concurrent users) 7.0.1 patch 012 server running in-house applications against an Oracle 10 database - this is the one being upgraded to 7.6.04 (1400 concurrent users) 7.5 server running ITSM (Change) and CMDB We've upgraded the clients to 7.6.04 (patch 004 - the latest and final version) and for most people its okay, but for a few (including me on occasion) when accessing the 6.3 applications the 7.6.04 client is crashing. Due to its size and use, we wouldn't be able to allocate the time to upgrade to 7.6.04, and I'm not even sure if our hardware is up to the job (its old, very old). We'd likely also have to upgrade the database (don't think Oracle 9 is supported on 7.6.04). It would be good if we could upgrade to 7.6.04, but realistically with the size of the application (and other potential changes in our organisation) just migrating to a later server may be sufficient to stop the clients from crashing - especially when we've demonstrated no issues between the 7.6.04 client and our current 7.0.1 server applications. Drew - my manager determined something similar with certain menu types on 6.3 that the 7.6.04 user tool just didn't like. But sadly that only seems like part of the solution, and as we know it isn't going to be fixed. Mid tier is another issue entirely. We have it in place for the ootb applications, no-one uses it. I'm not sure why, maybe they just like the WUT :) Dave On 7 June 2013 15:25, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT (Friday humor): Sometimes the humor is right in front of us.
We gotter make sure we dun skeep 'em reel good. [image: Inline image 1] (In case the image doesn't come through, there's a filter in SRM 8.1 named SRD:SRD:SkeepStatusRules_110) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image.png
Re: OT (Friday humor): Sometimes the humor is right in front of us.
The SISS principle, Skeep It Simple Stupid From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, June 07, 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: OT (Friday humor): Sometimes the humor is right in front of us. ** We gotter make sure we dun skeep 'em reel good. [Inline image 1] (In case the image doesn't come through, there's a filter in SRM 8.1 named SRD:SRD:SkeepStatusRules_110) _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: OT (Friday humor): Sometimes the humor is right in front of us.
This has been around for a while but it remains a great lesson on how to explain systems. ;-) http://www.youtube.com/watch?v=rLDgQg6bq7o On Fri, Jun 7, 2013 at 11:16 AM, Smerz, Christian cesm...@eprod.com wrote: ** The SISS principle, Skeep It Simple Stupid *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Friday, June 07, 2013 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* OT (Friday humor): Sometimes the humor is right in front of us. ** We gotter make sure we dun skeep 'em reel good. [image: Inline image 1] (In case the image doesn't come through, there's a filter in SRM 8.1 named SRD:SRD:SkeepStatusRules_110) _ARSlist: Where the Answers Are and have been for 20 years_ -- This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Variable Task Template Types
Hi Remedy Crew! We've created a variable task template with the template type = Global. Problem: The variable selection is not clearing-out. For instance: Working several CRQs that use the Group Task Template with the variable task. After entering the first CRQ, choosing the variable, the next CRQ that uses the same Group Task Template with the variable task, contains the previous variable selection. Thoughts? We're using Remedy 7.6.04 Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT (Friday humor): Sometimes the humor is right in front of us.
I took a look at it in the hopes that it was a typo of the word keep but no, with that Go To If Action, it's definitely supposed to be skip. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, June 07, 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: OT (Friday humor): Sometimes the humor is right in front of us. ** We gotter make sure we dun skeep 'em reel good. [Inline image 1] (In case the image doesn't come through, there's a filter in SRM 8.1 named SRD:SRD:SkeepStatusRules_110) _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: 6.3 upgrade options?
There's been at least twice where I've seen instances where a mis-matched client and AR server version caused crashes. Usually it was the server that crashed though due to an out-of-date API call being made from the client. I would try to get everything versioned as closely as possible. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, June 07, 2013 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3343 / Virus Database: 3184/6389 - Release Date: 06/06/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
All currently desktops are 32 bit (XP SP3). Getting everything on the same version would be a mammoth task - we have applications running on - 4.5 (thats some serious legacy stuff that will not die) - 6.3 - 7.0.1 (due the 7.6.04 upgrade) - 7.5 One part of our desktop refresh is to rationalise the applications - we've had 6.3, 7, 7.5 and 7.6.4 clients available and cutting that down to one seemed like such a good idea ... it was only after we told people to upgrade that we started to experience problems (with 6.3). All others are fine - 7, 7.5 and 7.6.4 work perfectly with the 7.6.4 client. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) p...@avaya.com wrote: ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Friday, June 07, 2013 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* 6.3 upgrade options? ** ** ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Variable Task Template Types
Variables are pieces of data (for example, in a change request or an entry in the parent object) that are passed to and from task groups and tasks, and into flows in TMS. Variable data can be generated automatically, or it can be supplied manually by resources working on the task. You creates variable templates that are used for mapping in to or out of fields. Then, during the execution stage, these variables exchange data between the task group, task, or flow at runtime. Any task, task group, or flow can access any variable value. If no value exists for a variable, its value is returned as NULL. If you have associated a Task Group -- Task Template -- Variable then that Variable will always show in that Task Template for the Task Group when using multiple times in a Change request. For Example: The Variable you have mapped that is showing in the Data tab of the Task that filed will be seen same for all the Tasks when using in a Change Request. Hope this helps. Kunal On Fri, Jun 7, 2013 at 8:59 PM, RozzT rosalin...@yahoo.com wrote: Hi Remedy Crew! We've created a variable task template with the template type = Global. Problem: The variable selection is not clearing-out. For instance: Working several CRQs that use the Group Task Template with the variable task. After entering the first CRQ, choosing the variable, the next CRQ that uses the same Group Task Template with the variable task, contains the previous variable selection. Thoughts? We're using Remedy 7.6.04 Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Variable Task Template Types
Thanks I read that in the documentation too - so looks like workflow is needed to clear that selection after the Task is closed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Random - Incidents Created by Incoming Email - Cannot relate a Task
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I have an interesting one - With ITSM 8.1, incoming email create functions are out of the box and work very well. Except. Randomly, an Incident created by Incoming Email does not allow a user to relate a Task. This error is displayed: The incident number is required for this function to work. To generate an incident number, select a customer. (ARERR 45281) The Incident does have an Incident ID (and an Entry ID). Other then relating a Task/Task Group or AdHoc task, the Incident can be worked thru resolution; all other updates work including incoming email that adds a Work Info.. The common differences between incoming email Incidents that allow relating Tasks and those that do not - these fields are not set: Status-PPL Direct Contact fields Re-associating the Customer does not set these fields on the Incident. No ARERROR.log entry at submit time. The People Records contain the data; some of a user’s incoming email submit Incidents allow for Task relate without error. Incoming out of the box rules have not been changed. Other than write it off to being random, any ideas what to check? Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Creating a new arerror.log file
Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a new arerror.log file
No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller drew.shul...@gmail.com wrote: ** Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a new arerror.log file
Done. Thanks LJ!! Drew On Fri, Jun 7, 2013 at 1:09 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a new arerror.log file
When did this change? It used to be that if you deleted the arerror.log file no new entries would be created until after a restart. Granted, I originally noticed that in the '90s... On Fri, Jun 7, 2013 at 12:09 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a new arerror.log file
Steve, I can't say when it changed...all I can say is that ever since I have been an admin of a server, I've been doing monthly backups of the files and archiving them off and never had that problem. I HAVE had that problem with files generated on the 'Logging' tab of the Server Admin Consoleare you sure you aren't confusing the two? On Fri, Jun 7, 2013 at 1:25 PM, Steve Kallestad st...@tabtonic.com wrote: ** When did this change? It used to be that if you deleted the arerror.log file no new entries would be created until after a restart. Granted, I originally noticed that in the '90s... On Fri, Jun 7, 2013 at 12:09 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a new arerror.log file
It's definitely behavior I experienced with arerror.log. It probably got fixed several versions ago and I never noticed. Either that or I ran into a buggy deployment at one point and it shaped my habits for the last decade. Thanks. On Fri, Jun 7, 2013 at 12:30 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Steve, I can't say when it changed...all I can say is that ever since I have been an admin of a server, I've been doing monthly backups of the files and archiving them off and never had that problem. I HAVE had that problem with files generated on the 'Logging' tab of the Server Admin Consoleare you sure you aren't confusing the two? On Fri, Jun 7, 2013 at 1:25 PM, Steve Kallestad st...@tabtonic.comwrote: ** When did this change? It used to be that if you deleted the arerror.log file no new entries would be created until after a restart. Granted, I originally noticed that in the '90s... On Fri, Jun 7, 2013 at 12:09 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
unsubscribe
Life is short enjoy it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: unsubscribe
This actually sounds funny in a very twisted way.. The signature line Life is short enjoy it and an unsubscribe request.. Oh well its Friday. Weekends are short. enjoy them! _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Gee Sent: Friday, June 07, 2013 4:52 PM To: arslist@ARSLIST.ORG Subject: unsubscribe Life is short enjoy it. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: unsubscribe
I had the same thought. Enjoy the weekend Joe On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** This actually sounds funny in a very twisted way.. The signature line “Life is short enjoy it” and an unsubscribe request.. ** ** Oh well its Friday. Weekends are short. enjoy them! ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jon Gee *Sent:* Friday, June 07, 2013 4:52 PM *To:* arslist@ARSLIST.ORG *Subject:* unsubscribe ** ** ** ** Life is short enjoy it. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: unsubscribe
Too short for all these emails :) On Fri, Jun 7, 2013 at 3:59 PM, Steve Kallestad st...@tabtonic.com wrote: ** I had the same thought. Enjoy the weekend Joe On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** This actually sounds funny in a very twisted way.. The signature line “Life is short enjoy it” and an unsubscribe request.. ** ** Oh well its Friday. Weekends are short. enjoy them! ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jon Gee *Sent:* Friday, June 07, 2013 4:52 PM *To:* arslist@ARSLIST.ORG *Subject:* unsubscribe ** ** ** ** Life is short enjoy it. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: unsubscribe
L*O*L* _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, June 07, 2013 7:13 PM To: arslist@ARSLIST.ORG Subject: Re: unsubscribe ** Too short for all these emails :) On Fri, Jun 7, 2013 at 3:59 PM, Steve Kallestad st...@tabtonic.com wrote: ** I had the same thought. Enjoy the weekend Joe On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** This actually sounds funny in a very twisted way.. The signature line Life is short enjoy it and an unsubscribe request.. Oh well its Friday. Weekends are short. enjoy them! _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Gee Sent: Friday, June 07, 2013 4:52 PM To: arslist@ARSLIST.ORG Subject: unsubscribe Life is short enjoy it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Laptop/Hardware questions
To all you road warriors and non-road warriors alike. Which brands / models have you been using and where have you been purchasing them? I have always been a desktop kinda guy but am in the market for a decent laptop. It'll be running the usual productivity software like Office, etc. As well as a SQL Server, ARS, Mid-Tier etc. I have a pretty decent idea of what I am looking for and its been a while since I have started one of those threads and I thought I'd see what everyone else thought. Thoughts on CPU/RAM/Screen/Battery Life/Expandability/Keyboard/Options/Looks/Manufacturer Support//warranty are all equally relevant. Drives are/can be interchangeable and can be compared purely on stats but am curious about your experiences with these as well but has anyone tried one of the hybrid drives yet? http://www.newegg.com/Product/Product.aspx?Item=N82E16822178340 I am pretty sure I'll end up with something that has a quad core i7 , expanded to 6GB+ RAM and an SSD (or SSD/spinner combo). Has anyone tried loading everything up on a Surface Pro yet? With only 4GB RAM I can't see it working all _that_ well with a full ARS install on it. But with an SSD and a well-tuned install it may not be all that bad swapping to disk etc. Thoughts? (asking more out of curiosity than anything else) Thank you! Scott Barr | aus cell: +61-468-929-076 | BBM: 290AC637 | mailto:scott.ba...@gmail.com scott.ba...@gmail.com The single biggest problem in communication is the illusion that it has taken place. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Laptop/Hardware questions
12 gig of ram I recommend. Minimum Just saying Sent from my iPhone On Jun 7, 2013, at 21:58, Scott Barr scott.ba...@gmail.com wrote: ** To all you road warriors and non-road warriors alike… Which brands / models have you been using and where have you been purchasing them? I have always been a desktop kinda guy but am in the market for a decent laptop. It’ll be running the usual productivity software like Office, etc… As well as a SQL Server, ARS, Mid-Tier etc… I have a pretty decent idea of what I am looking for and its been a while since I have started “one of those threads” and I thought I’d see what everyone else thought. Thoughts on CPU/RAM/Screen/Battery Life/Expandability/Keyboard/Options/Looks/Manufacturer Support//warranty are all equally relevant. Drives are/can be interchangeable and can be compared purely on stats but am curious about your experiences with these as well but has anyone tried one of the hybrid drives yet? http://www.newegg.com/Product/Product.aspx?Item=N82E16822178340 I am pretty sure I’ll end up with something that has a quad core i7 , expanded to 6GB+ RAM and an SSD (or SSD/spinner combo). Has anyone tried loading everything up on a Surface Pro yet? With only 4GB RAM I can’t see it working all _that_ well with a full ARS install on it… But with an SSD and a well-tuned install it may not be all that bad swapping to disk etc… Thoughts? (asking more out of curiosity than anything else) Thank you! Scott Barr | aus cell: +61-468-929-076 | BBM: 290AC637 | scott.ba...@gmail.com The single biggest problem in communication is the illusion that it has taken place. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Laptop/Hardware questions
I did a lot of research and ended up with a Sony S series 15. It was really light, came with an extra sheet battery, quad core i7, 16g ram, blu ray, and a 1080p screen. The free PS3 was nice too! Also, going to a Sony store will get you better discounts. I can run a VM with all modules for ITSM, Analytics, etc. Sent from my iPhone On Jun 7, 2013, at 10:11 PM, Scott Barr scott.ba...@gmail.com wrote: ** To all you road warriors and non-road warriors alike… Which brands / models have you been using and where have you been purchasing them? I have always been a desktop kinda guy but am in the market for a decent laptop. It’ll be running the usual productivity software like Office, etc… As well as a SQL Server, ARS, Mid-Tier etc… I have a pretty decent idea of what I am looking for and its been a while since I have started “one of those threads” and I thought I’d see what everyone else thought. Thoughts on CPU/RAM/Screen/Battery Life/Expandability/Keyboard/Options/Looks/Manufacturer Support//warranty are all equally relevant. Drives are/can be interchangeable and can be compared purely on stats but am curious about your experiences with these as well but has anyone tried one of the hybrid drives yet? http://www.newegg.com/Product/Product.aspx?Item=N82E16822178340 I am pretty sure I’ll end up with something that has a quad core i7 , expanded to 6GB+ RAM and an SSD (or SSD/spinner combo). Has anyone tried loading everything up on a Surface Pro yet? With only 4GB RAM I can’t see it working all _*that*_ well with a full ARS install on it… But with an SSD and a well-tuned install it may not be all that bad swapping to disk etc… Thoughts? (asking more out of curiosity than anything else) Thank you! *Scott Barr *| aus cell: *+61-468-929-076* | BBM:* 290AC637 *| * scott.ba...@gmail.com* * * The single biggest problem in communication is the illusion that it has taken place. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a new arerror.log file
Adding one more option 1. Open the error log file 2. Cut and past logs it in new file 3. save the empty error log file 4. Now the logs are cleaned in error logs. Thanks, Dinesh kumar On Sat, Jun 8, 2013 at 1:10 AM, Steve Kallestad st...@tabtonic.com wrote: ** It's definitely behavior I experienced with arerror.log. It probably got fixed several versions ago and I never noticed. Either that or I ran into a buggy deployment at one point and it shaped my habits for the last decade. Thanks. On Fri, Jun 7, 2013 at 12:30 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Steve, I can't say when it changed...all I can say is that ever since I have been an admin of a server, I've been doing monthly backups of the files and archiving them off and never had that problem. I HAVE had that problem with files generated on the 'Logging' tab of the Server Admin Consoleare you sure you aren't confusing the two? On Fri, Jun 7, 2013 at 1:25 PM, Steve Kallestad st...@tabtonic.comwrote: ** When did this change? It used to be that if you deleted the arerror.log file no new entries would be created until after a restart. Granted, I originally noticed that in the '90s... On Fri, Jun 7, 2013 at 12:09 PM, Longwing, Lj llongw...@usgs.govwrote: ** No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: unsubscribe
YOLO Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 07/06/2013, a las 18:49, Joe D'Souza jdso...@shyle.net escribió: ** L*O*L* From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, June 07, 2013 7:13 PM To: arslist@ARSLIST.ORG Subject: Re: unsubscribe ** Too short for all these emails :) On Fri, Jun 7, 2013 at 3:59 PM, Steve Kallestad st...@tabtonic.com wrote: ** I had the same thought. Enjoy the weekend Joe On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** This actually sounds funny in a very twisted way.. The signature line “Life is short enjoy it” and an unsubscribe request.. Oh well its Friday. Weekends are short. enjoy them! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Gee Sent: Friday, June 07, 2013 4:52 PM To: arslist@ARSLIST.ORG Subject: unsubscribe Life is short enjoy it. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
