Email Id validation in remedy
Hi All, Could you please guide how to do the below requirements . *Requirment1 :* Whenever there is a Space Email Address remedy should not allow to create or save the form . This space could be at any place in the email field, could be at the beginning ,middle or end of the email ID. So ideally this field should not accept a space anywhere in the field. *Requirment2:*If there are two or more email ID 's in the email field then those should be separated by a semicolon (;), so if there is no semicolon (;) between two email addresses then remedy should not allow to save form It should throw any error message Requesting you provide the suggestion on this. Thanks in advance Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Deleting file from a location using Remedy Workflows
Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting file from a location using Remedy Workflows
Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Completes Transaction to Go Private
http://app.go.bmc.com/e/es.aspx?s=1545e=225649elq=a43cdfac87bc4bd98ec74df6e2da2b1c ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Data load console - documentation?
All, Is there any documentation for the data load console, and if so, where has it been hidden on the site? This is on a 7.5 Change Management application. Having some issues with site uploads, some are validating, others aren't (code 121, Invalid Site). Regards Dave Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting file from a location using Remedy Workflows
Hi Misi, Thanks for the mail, will check and let you the result on this. Regards, Karthick On Wed, Sep 11, 2013 at 6:20 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Template- Issue with incoming mail from Outlook 2003
Hi, There is KB entry from BMC related to this issue. BMC KB: Knowledge Article Microsoft Office 2003 Outlook and Email Engine incompatibility. Knowledge Article ID: KA335570 Version: 1.0 Status: Published Published date: 01/20/2011 Problem Remedy Email Engine usability is affected by the way Microsoft Office 2003 Outlook encapsulates the body of an email into an attachment (postdata.att) which cannot be parsed. Prior versions of Microsoft Office are processed normally. Talked to Engineering regarding the postdata.att attachment not being processed by the email engine. This is expected because the email engine does not process attachments (unlike text messages that can be parsed). Also, the data that is inside the attachment is not in email engine template format (it is encoded). Solution Remedy Engineering's opinion is that the user should open a tar with Microsoft to allow Outlook 2003 to send Internet mail that conforms to Internet mail standards. In short, Outlook 2003's behavior when sending a web-based form does not meet Remedy's published standards for parsable incoming email data. -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sahil Pathania Sent: Wednesday, September 11, 2013 12:24 AM To: arslist@ARSLIST.ORG Subject: Email Template- Issue with incoming mail from Outlook 2003 Hello Experts, We have users who uses outlook 2003 and 2007 or later. I have a customized Remedy Application. It uses Email Server to send mails. A template is attached to the outgoing email. The outgoing mails are going fine with the template for outlook 2003/2007 or later. But no incoming mail for version 2003 only. When user reply to the email from Outlook application V2003, no incoming email is received in Remedy. Actually, the reply from customer should attached to the Incident ticket as a worklog entry. This is working fine for user who reply email from Outlook version 2007 or later. I need to find the solution to make it work from outlook 2003. There is KB entry from BMC related to this issue. Please suggest the possible solutions to make it happen for Outlook 2003. I could think two possible options: 1. The format of the incoming mail is not accepted by Remedy, so try to modify the template such that it is expected by remedy. 2 Write some logic to remove the template from incoming mails. When user reply to the email received from Remedy, it will come back to remedy with the template sent by Remedy. Please share your valuable suggestions. Thanks in advance. BMC KB: Knowledge Article Microsoft Office 2003 Outlook and Email Engine incompatibility. Knowledge Article ID: KA335570 Version: 1.0 Status: Published Published date: 01/20/2011 Problem Remedy Email Engine usability is affected by the way Microsoft Office 2003 Outlook encapsulates the body of an email into an attachment (postdata.att) which cannot be parsed. Prior versions of Microsoft Office are processed normally. Talked to Engineering regarding the postdata.att attachment not being processed by the email engine. This is expected because the email engine does not process attachments (unlike text messages that can be parsed). Also, the data that is inside the attachment is not in email engine template format (it is encoded). Solution Remedy Engineering's opinion is that the user should open a tar with Microsoft to allow Outlook 2003 to send Internet mail that conforms to Internet mail standards. In short, Outlook 2003's behavior when sending a web-based form does not meet Remedy's published standards for parsable incoming email data. Legacy ID 20950 KM-20950 KM-00020950 KM-00020950 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AUTO: Sharon-Michal Mamon-Meged is out of the office. (returning 13/09/2013)
I am out of the office until 13/09/2013. אני בחופשת מחלה , נא לפנות ללירון בן יוסף Note: This is an automated response to your message Re: Deleting file from a location using Remedy Workflows sent on 11/09/2013 10:20:56. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Id validation in remedy
Sagar,
I'm not going to write the exact queries, but I think 'Email Address' LIKE
(% + + %) with a space in the quotes will find any spaces.
There might be better ways to do this, but to meet the 2nd requirement you
could look for something like 'Email Address' LIKE (@%@) AND (NOT('Email
Address' LIKE %;%)) and throw an error. If the field is long enough to
contain more than just 2 addresses, you might have to have multiple active
links/filters - one to check for 3 addresses by looking for three @ signs
missing 2 semicolons, another to check for 4 addresses missing 3 semicolons, so
forth.
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Wednesday, September 11, 2013 2:14 AM
To: arslist@ARSLIST.ORG
Subject: Email Id validation in remedy
**
Hi All,
Could you please guide how to do the below requirements .
Requirment1 : Whenever there is a Space Email Address remedy should not allow
to create or save the form .
This space could be at any place in the email field, could be at the beginning
,middle or end of the email ID.
So ideally this field should not accept a space anywhere in the field.
Requirment2:If there are two or more email ID 's in the email field then those
should be separated by a semicolon (;), so if there is no semicolon (;) between
two email addresses then remedy should not allow to save form It should throw
any error message
Requesting you provide the suggestion on this.
Thanks in advance
Thanks
Sagar
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Email Id validation in remedy
Sorry, correction on 2nd requirement query:
'Email Address' LIKE (%@%@%) AND (NOT('Email Address' LIKE %;%)) and throw
an error
David Durling
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Wednesday, September 11, 2013 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Id validation in remedy
**
Sagar,
I'm not going to write the exact queries, but I think 'Email Address' LIKE
(% + + %) with a space in the quotes will find any spaces.
There might be better ways to do this, but to meet the 2nd requirement you
could look for something like 'Email Address' LIKE (@%@) AND (NOT('Email
Address' LIKE %;%)) and throw an error. If the field is long enough to
contain more than just 2 addresses, you might have to have multiple active
links/filters - one to check for 3 addresses by looking for three @ signs
missing 2 semicolons, another to check for 4 addresses missing 3 semicolons, so
forth.
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Wednesday, September 11, 2013 2:14 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Email Id validation in remedy
**
Hi All,
Could you please guide how to do the below requirements .
Requirment1 : Whenever there is a Space Email Address remedy should not allow
to create or save the form .
This space could be at any place in the email field, could be at the beginning
,middle or end of the email ID.
So ideally this field should not accept a space anywhere in the field.
Requirment2:If there are two or more email ID 's in the email field then those
should be separated by a semicolon (;), so if there is no semicolon (;) between
two email addresses then remedy should not allow to save form It should throw
any error message
Requesting you provide the suggestion on this.
Thanks in advance
Thanks
Sagar
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Email Id validation in remedy
And the first could be written asLIKE % %
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Wednesday, September 11, 2013 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Id validation in remedy
**
Sorry, correction on 2nd requirement query:
'Email Address' LIKE (%@%@%) AND (NOT('Email Address' LIKE %;%)) and throw
an error
David Durling
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Wednesday, September 11, 2013 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Id validation in remedy
**
Sagar,
I'm not going to write the exact queries, but I think 'Email Address' LIKE
(% + + %) with a space in the quotes will find any spaces.
There might be better ways to do this, but to meet the 2nd requirement you
could look for something like 'Email Address' LIKE (@%@) AND (NOT('Email
Address' LIKE %;%)) and throw an error. If the field is long enough to
contain more than just 2 addresses, you might have to have multiple active
links/filters - one to check for 3 addresses by looking for three @ signs
missing 2 semicolons, another to check for 4 addresses missing 3 semicolons, so
forth.
David Durling
University of Georgia
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Wednesday, September 11, 2013 2:14 AM
To: arslist@ARSLIST.ORG
Subject: Email Id validation in remedy
**
Hi All,
Could you please guide how to do the below requirements .
Requirment1 : Whenever there is a Space Email Address remedy should not allow
to create or save the form .
This space could be at any place in the email field, could be at the beginning
,middle or end of the email ID.
So ideally this field should not accept a space anywhere in the field.
Requirment2:If there are two or more email ID 's in the email field then those
should be separated by a semicolon (;), so if there is no semicolon (;) between
two email addresses then remedy should not allow to save form It should throw
any error message
Requesting you provide the suggestion on this.
Thanks in advance
Thanks
Sagar
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Email Id validation in remedy
Okay, thanks - and the 2nd requirement doesn't really require multiple active
links/filters - just string the queries for ampersands together with OR:
(query) OR (query) OR (query).
David D.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 11, 2013 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Id validation in remedy
And the first could be written asLIKE % %
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Wednesday, September 11, 2013 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Id validation in remedy
**
Sorry, correction on 2nd requirement query:
'Email Address' LIKE (%@%@%) AND (NOT('Email Address' LIKE %;%)) and
throw an error
David Durling
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Wednesday, September 11, 2013 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Id validation in remedy
**
Sagar,
I'm not going to write the exact queries, but I think 'Email Address' LIKE
(%
+ + %) with a space in the quotes will find any spaces.
There might be better ways to do this, but to meet the 2nd requirement you
could look for something like 'Email Address' LIKE (@%@) AND (NOT('Email
Address' LIKE %;%)) and throw an error. If the field is long enough to
contain more than just 2 addresses, you might have to have multiple active
links/filters - one to check for 3 addresses by looking for three @ signs
missing 2 semicolons, another to check for 4 addresses missing 3 semicolons,
so forth.
David Durling
University of Georgia
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Wednesday, September 11, 2013 2:14 AM
To: arslist@ARSLIST.ORG
Subject: Email Id validation in remedy
**
Hi All,
Could you please guide how to do the below requirements .
Requirment1 : Whenever there is a Space Email Address remedy should not
allow to create or save the form .
This space could be at any place in the email field, could be at the beginning
,middle or end of the email ID.
So ideally this field should not accept a space anywhere in the field.
Requirment2:If there are two or more email ID 's in the email field then
those should be separated by a semicolon (;), so if there is no semicolon (;)
between two email addresses then remedy should not allow to save form It
should throw any error message Requesting you provide the suggestion on
this.
Thanks in advance
Thanks
Sagar
__
_
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
Answers Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: BMC Completes Transaction to Go Private
Thanks Misi! The full open letter (and a vid from Bob) is on http://www.bmc.com/info/2013/privatization-announcement.html I definitely expect things to be even more flexible and innovative at BMC :) Cheers, Matt http://bit.ly/MattProfiles On Wed, Sep 11, 2013 at 10:52 AM, Misi Mladoniczky m...@rrr.se wrote: http://app.go.bmc.com/e/es.aspx?s=1545e=225649elq=a43cdfac87bc4bd98ec74df6e2da2b1c ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ar.cfg tool
Winmerge. http://winmerge.org/ 2013/9/9 Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil Thanks Carl! I use Notepad++ as well.I was not aware of the compare plugin. Thanks again! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, September 09, 2013 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: ar.cfg tool Hi, Notepad++ has a really good compare plugin that does line by line Notepad++ comparison (including blanks). I use it to find differences in all sorts of files including source files e.g. Java, .NET, etc Worth a look. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 09 September 2013 15:36 To: arslist@ARSLIST.ORG Subject: Re: ar.cfg tool I like exam diff too but I don't think it resorts the rows like RRRConfDiff does I use exam diff for def file comparisons... Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, September 09, 2013 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: ar.cfg tool ** I use a free tool called ExamDiff. I found it to be a very powerful tool to do side by side comparisons of all kinds of files, including remedy logs, conf files, defs, etc. It can be found here: http://www.prestosoft.com/edp_examdiff.asp Christopher Pruitt Business Consulting III Remedy Developer HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ HP_logo Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, September 09, 2013 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: ar.cfg tool ** Lisa, I believe what you are looking for is https://rrr.se/cgi/tools/main?tool=rrrConfDiff On Mon, Sep 9, 2013 at 8:07 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Is there a tool out there that finds the differences between 2 ar.cfg files? I thought there was, but I can't find it.. Thanks! Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: External Display of Flashboards
Thanks, I'm testing setting that dummy user up with a Restricted Read license now. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 11, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: External Display of Flashboards ** I can't remember if the Already Logged In error applies to the Restricted Read licenses. You may want to check into that so you could remove the Fixed and Administrator permissions Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, September 11, 2013 3:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: External Display of Flashboards ** Good afternoon, I wanted to see if anyone has come up with a good way to display Flashboards outside of Remedy. For example, I would like to display some on a website outside of Remedy. I tried building a Display Only Form to put these on, and we have SSO working so there's no authentication, but due to all the overhead involved with the Mid Tier, it was simply too slow to load. The next option is to use FBImageServlet, but it seems to require the username and pwd parameters (it doesn't seem to work with SSO.) That wouldn't be a big deal, but for some reason these require a Fixed license with Administrator permissions for the account with the hardcoded username and password, which is a huge security risk in order to avoid the You are already logged in error message. Basically, I'd like to 1) have something that loads reasonably fast, 2) have something secure, and 3) not have to buy some other application. Is this a reasonable request with a simple solution? We also own BMC Analytics but Business Objects appears to be even more difficult to display stuff externally than Remedy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DB usage - adding tables
Agreed, I have created db tables/views in the past to suit various needs of the customer. On Wed, Sep 11, 2013 at 3:09 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Depending on what is needed Yes we do have direct Oracle tables and views in the same tablespace as the ARSystem data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, September 11, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: DB usage - adding tables ** Does anybody add tables by hand to their ARSystem tablespace? Examples would be: Custom_Locations Custom_Assets Stuff like that. Then - maybe you create a vendor form to view it??? Just wondering if anybody is doing this kind of thing? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
External Display of Flashboards
Good afternoon, I wanted to see if anyone has come up with a good way to display Flashboards outside of Remedy. For example, I would like to display some on a website outside of Remedy. I tried building a Display Only Form to put these on, and we have SSO working so there's no authentication, but due to all the overhead involved with the Mid Tier, it was simply too slow to load. The next option is to use FBImageServlet, but it seems to require the username and pwd parameters (it doesn't seem to work with SSO.) That wouldn't be a big deal, but for some reason these require a Fixed license with Administrator permissions for the account with the hardcoded username and password, which is a huge security risk in order to avoid the You are already logged in error message. Basically, I'd like to 1) have something that loads reasonably fast, 2) have something secure, and 3) not have to buy some other application. Is this a reasonable request with a simple solution? We also own BMC Analytics but Business Objects appears to be even more difficult to display stuff externally than Remedy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permissions Question/Problem
Thank you all for your quick and thoughtful response. I went through all of your responses and insured my permissions were correct and that the cache was flushed. Problem still exist. Started going through the work flow again and realized my logic is flawed (imagine that). The AL guide/loop is trying to modify all the records matching STATUS=0 and it should only be modifying the ones in the Submitters basket. I need to go back and correct the logic. Really appreciate the great input provided by the people on this list, it's a constant source of support. Russ Date: Tue, 10 Sep 2013 18:20:47 + From: d...@dcshq.com Subject: Re: Permissions Question/Problem To: arslist@ARSLIST.ORG ** Also the message You do not have write access to this record. : 7 Means that 'Status' (C7) field does not have modify permission of Submitter or your ID was not set to the Submitter field on Create (Default on Submitter should be $USER$ or you add $USER$ in the original create. Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Longwing, Lj [llongw...@usgs.gov] Sent: Tuesday, September 10, 2013 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Permissions Question/Problem ** Russ, As Frederick says, the fields need to have Submitter Change permissions. The setting of 'Allow any user to submit' is extremely confusing, but it shouldn't be. That setting simply means that you don't need to be a member of a group with 'change' permission to be able to submit the record...you don't even need a write license to be able to write to the field on submit...but it has NOTHING to do with ability to MODIFY the record once submitted. That requires that you be in Submitter Mode Locked (which you are), that the user in question's name must be the value in field id 2, and the Submitter permission must be assigned with Change permissions. And as Misi said, it should work the same way in both clients...so you may be dealing with either a server or client side cache issue. On Tue, Sep 10, 2013 at 12:10 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Do the fields on the “Cart” form have Submitter Write permissions? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rdg em Sent: Tuesday, September 10, 2013 1:04 PM To: arslist@ARSLIST.ORG Subject: Permissions Question/Problem ** ARS 8.1/OS=Windows Server/Custom App I have a form which is used to create user request, Allow Any User To Submit = Yes, since users will typically not have a license (Submitter Mode = Locked). The application has a read only form(control panel) which is used to create the user request. The user request are created from a list in a table field and move to Cart which is just an adjacent table field. Multiple request can be moved to the cart. This is my problem, once the user has added the needed request, I have workflow (AL guide/loop) which goes through the table, changing the status of the request so they can be approved. When I execute the ALs I get an error: You do not have write license (ARERR 8932) You do not have write access to this record. : 7 (ARERR 331) Although if I log into ARS using thick client with the same user(no license) I'm able to modify the record, executing status change with no problems/errors. I'm now confused why my workflow (Active Links) error out but doing the changes manually apart from workflow does not error. This seems very easy and straight forward - I've created many apps in the past that do similar functions. Any suggestions for correcting this problem would be very much appreciated. This is the first app I've built since a recent upgrade from 7.4 to 8.1, there are many small changes that have caused me to relearn a few things. I'm hoping this is another case of something new but maybe I'm just missing something obvious. Thank you, Russ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DB usage - adding tables
Depending on what is needed Yes we do have direct Oracle tables and views in the same tablespace as the ARSystem data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, September 11, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: DB usage - adding tables ** Does anybody add tables by hand to their ARSystem tablespace? Examples would be: Custom_Locations Custom_Assets Stuff like that. Then - maybe you create a vendor form to view it??? Just wondering if anybody is doing this kind of thing? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: External Display of Flashboards
I can't remember if the Already Logged In error applies to the Restricted Read licenses. You may want to check into that so you could remove the Fixed and Administrator permissions Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, September 11, 2013 3:06 PM To: arslist@ARSLIST.ORG Subject: External Display of Flashboards ** Good afternoon, I wanted to see if anyone has come up with a good way to display Flashboards outside of Remedy. For example, I would like to display some on a website outside of Remedy. I tried building a Display Only Form to put these on, and we have SSO working so there's no authentication, but due to all the overhead involved with the Mid Tier, it was simply too slow to load. The next option is to use FBImageServlet, but it seems to require the username and pwd parameters (it doesn't seem to work with SSO.) That wouldn't be a big deal, but for some reason these require a Fixed license with Administrator permissions for the account with the hardcoded username and password, which is a huge security risk in order to avoid the You are already logged in error message. Basically, I'd like to 1) have something that loads reasonably fast, 2) have something secure, and 3) not have to buy some other application. Is this a reasonable request with a simple solution? We also own BMC Analytics but Business Objects appears to be even more difficult to display stuff externally than Remedy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DB usage - adding tables
Does anybody add tables by hand to their ARSystem tablespace? Examples would be: Custom_Locations Custom_Assets Stuff like that… Then - maybe you create a vendor form to view it??? Just wondering if anybody is doing this kind of thing? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr* Top Three Skills: 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher 2.Producing technical requirements and design documentation 3.Provide systems administration on servers that house Remedy Applications Job Description: •Produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. •Develop, change, test and deploy at least 5 NEC Information Technology Infrastrusture Library (ITIL) processes into Remedy processes averaged per month. •Use the Remedy Administrator tool to tune and modify Remedy escalations, notifications, filters, active links and forms. •Administer application data daily. •Patch the Remedy Applications monthly or as needed. •Work with internal and external agencies to ensure the Remedy suite of applications are being fully supported. •Execute database queries, create database tables, and tune database performance daily. •Provide system administration on servers that house the Remedy Applications. Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ALL OCCUPATIONS LISTED ABOVE RECEIVE THE FOLLOWING BENEFITS: HEALTH WELFARE: $3.81 per hour or $152.40 per week or $660.40 per month (TAX FREE) VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor; 3 weeks after 5 years, 4 weeks after 15 years, and 5 weeks after 25 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same Federal facility. (Reg. 29 CFR 4.173) HOLIDAYS: A minimum of ten paid holidays per year, New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.) (See 29 CFR 4174) Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What is Remedy Care?
I was just asked about Remedy Care by a recruiter. Can anyone tell me what this is? Sincerely, David Charters Charters Technologies 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
$48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: Wednesday, September 11, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr* Top Three Skills: 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher 2.Producing technical requirements and design documentation 3.Provide systems administration on servers that house Remedy Applications Job Description: •Produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. •Develop, change, test and deploy at least 5 NEC Information Technology Infrastrusture Library (ITIL) processes into Remedy processes averaged per month. •Use the Remedy Administrator tool to tune and modify Remedy escalations, notifications, filters, active links and forms. •Administer application data daily. •Patch the Remedy Applications monthly or as needed. •Work with internal and external agencies to ensure the Remedy suite of applications are being fully supported. •Execute database queries, create database tables, and tune database performance daily. •Provide system administration on servers that house the Remedy Applications. Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ALL OCCUPATIONS LISTED ABOVE RECEIVE THE FOLLOWING BENEFITS: HEALTH WELFARE: $3.81 per hour or $152.40 per week or $660.40 per month (TAX FREE) VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor; 3 weeks after 5 years, 4 weeks after 15 years, and 5 weeks after 25 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same Federal facility. (Reg. 29 CFR 4.173) HOLIDAYS: A minimum of ten paid holidays per year, New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.) (See 29 CFR 4174) Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
With an active clearance? I hope not. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Wednesday, September 11, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: Wednesday, September 11, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr* Top Three Skills: 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher 2.Producing technical requirements and design documentation 3.Provide systems administration on servers that house Remedy Applications Job Description: •Produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. •Develop, change, test and deploy at least 5 NEC Information Technology Infrastrusture Library (ITIL) processes into Remedy processes averaged per month. •Use the Remedy Administrator tool to tune and modify Remedy escalations, notifications, filters, active links and forms. •Administer application data daily. •Patch the Remedy Applications monthly or as needed. •Work with internal and external agencies to ensure the Remedy suite of applications are being fully supported. •Execute database queries, create database tables, and tune database performance daily. •Provide system administration on servers that house the Remedy Applications. Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ALL OCCUPATIONS LISTED ABOVE RECEIVE THE FOLLOWING BENEFITS: HEALTH WELFARE: $3.81 per hour or $152.40 per week or $660.40 per month (TAX FREE) VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor; 3 weeks after 5 years, 4 weeks after 15 years, and 5 weeks after 25 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same Federal facility. (Reg. 29 CFR 4.173) HOLIDAYS: A minimum of ten paid holidays per year, New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.) (See 29 CFR 4174) Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
As stated in the job description, this is an admin position, and the secret clearance can be processed. 48/hr is above market rate for Colorado Springs, CO. Typically remedy administrators in Colorado Springs will make $40-45/hr. All of our certified/cleared folks are working with current clients of ours. The most we are currently paying those contractors is 45/hr. Hopefully this answers your questions! On Wed, Sep 11, 2013 at 4:50 PM, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: With an active clearance? I hope not. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Wednesday, September 11, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: Wednesday, September 11, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr* Top Three Skills: 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher 2.Producing technical requirements and design documentation 3.Provide systems administration on servers that house Remedy Applications Job Description: •Produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. •Develop, change, test and deploy at least 5 NEC Information Technology Infrastrusture Library (ITIL) processes into Remedy processes averaged per month. •Use the Remedy Administrator tool to tune and modify Remedy escalations, notifications, filters, active links and forms. •Administer application data daily. •Patch the Remedy Applications monthly or as needed. •Work with internal and external agencies to ensure the Remedy suite of applications are being fully supported. •Execute database queries, create database tables, and tune database performance daily. •Provide system administration on servers that house the Remedy Applications. Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ALL OCCUPATIONS LISTED ABOVE RECEIVE THE FOLLOWING BENEFITS: HEALTH WELFARE: $3.81 per hour or $152.40 per week or $660.40 per month (TAX FREE) VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor; 3 weeks after 5 years, 4 weeks after 15 years, and 5 weeks after 25 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same Federal facility. (Reg. 29 CFR 4.173) HOLIDAYS: A minimum of ten paid holidays per year, New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.) (See 29 CFR 4174) Education/Experience: • AA degree in IT, or related field, or a combination of education and work experience equivalency. • Must have excellent interpersonal skills including tact and diplomacy. • Must have excellent verbal and written communications skills. Other: • Must have or be able to obtain Secret security clearance • Must have CompTIA Security + certification • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Don't normally chime in on these but Wow, $340 - 360 USD a day is very low (UK rates start at around £350+ = $550+ USD) ... Security clearance can add a fair amount of value to that. BTW: How are you Matt, been a long time J (you going to WWRUG?, I seen Mr David Savino is ...) _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: 11 September 2013 23:57 To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** As stated in the job description, this is an admin position, and the secret clearance can be processed. 48/hr is above market rate for Colorado Springs, CO. Typically remedy administrators in Colorado Springs will make $40-45/hr. All of our certified/cleared folks are working with current clients of ours. The most we are currently paying those contractors is 45/hr. Hopefully this answers your questions! On Wed, Sep 11, 2013 at 4:50 PM, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: With an active clearance? I hope not. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Wednesday, September 11, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: Wednesday, September 11, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr* Top Three Skills: 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher 2.Producing technical requirements and design documentation 3.Provide systems administration on servers that house Remedy Applications Job Description: Produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. Develop, change, test and deploy at least 5 NEC Information Technology Infrastrusture Library (ITIL) processes into Remedy processes averaged per month. Use the Remedy Administrator tool to tune and modify Remedy escalations, notifications, filters, active links and forms. Administer application data daily. Patch the Remedy Applications monthly or as needed. Work with internal and external agencies to ensure the Remedy suite of applications are being fully supported. Execute database queries, create database tables, and tune database performance daily. Provide system administration on servers that house the Remedy Applications. Education/Experience: AA degree in IT, or related field, or a combination of education and work experience equivalency. Must have excellent interpersonal skills including tact and diplomacy. Must have excellent verbal and written communications skills. Other: Must have or be able to obtain Secret security clearance Must have CompTIA Security + certification BMC Certified Administrator: BMC Remedy AR System 7.5 or higher ALL OCCUPATIONS LISTED ABOVE RECEIVE THE FOLLOWING BENEFITS: HEALTH WELFARE: $3.81 per hour or $152.40 per week or $660.40 per month (TAX FREE) VACATION: 2 weeks paid vacation after 1 year of service with a contractor or successor; 3 weeks after 5 years, 4 weeks after 15 years, and 5 weeks after 25 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractors in the performance of similar work at the same Federal facility. (Reg. 29 CFR 4.173) HOLIDAYS: A minimum of ten paid holidays per year, New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.) (See 29 CFR 4174) Education/Experience: AA degree in IT, or related field, or a combination of education and work experience equivalency. Must have excellent interpersonal skills including tact and diplomacy. Must have excellent verbal and written communications skills.
OT - WWRUG13 - Unofficial Sessions
I'm signing up for this session :) $119 -- Fairmont San Jose: Spa Day w/Bubbly, Reg. $240 -- http://www.travelzoo.com/local-deals/South-Bay/Spa/66971 What's included 50-minute Swedish or deep tissue massage (reg. up to $120) 25-minute refresher facial with a Rejuvenating and Hydrating Ampoule (a treatment to increase skin's elasticity and firmness) (reg. $80) Pomegranate hand treatment, rich in antioxidants (during the facial) (reg. $25) Glass of sparkling wine to sip before or after your services (reg. $15) Three hours of complimentary valet parking Amenity access, including the Jacuzzi, steam room and sauna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What is Remedy Care?
I'm willing to bet the recruiter doesn't know what it is either.. :-).. Looks like something may have got lost in translation between the recruiter and the end customer.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Wednesday, September 11, 2013 6:19 PM To: arslist@ARSLIST.ORG Subject: What is Remedy Care? I was just asked about Remedy Care by a recruiter. Can anyone tell me what this is? Sincerely, David Charters Charters Technologies 317-331-8985 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
