Re: ARERR 90: server.dummy.host.com
I get a ton of matches as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 07, 2014 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 90: server.dummy.host.com It is because someone at BMC hard coded dummy.host.com into the server binary files. I am guessing that some junior programmer put it in some shared library as a temporary fix for something and never got back to replace it with a call to find the current domain when they needed FQDN somewhere. If you want to see you can go to the bin directory for the ARS system and do a grep grep dummy.host.com * On my 7.6.04 SP3 201201302357 I find 26 matches. I see the same error from time to time usually when accessing the serveradmin plugin. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Tuesday, May 06, 2014 9:10 PM To: arslist@ARSLIST.ORG Subject: ARERR 90: server.dummy.host.com Hello List, Error:Cannot establish a network connection to the AR System server :server.dummy.host.com : RPC: Success (ARERR 90) This error only occurs, On the report creator form; while modify, search, create a report. Also, this affects the report selection from table, loading each line. Resolution: add server.dummy.host.com to the /etc/host file. I'm trying to understand, why the application is looking for dummy.host.com. Can anyone assist? hopefully, a solution that allows us to remove the entry from etc/host. Background: Upgraded from 7.5P4 to 8.1.00 P2 Hotfix ARS on UNIX 7.1 and 11g. Thank you Dee. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4570 / Virus Database: 3931/7443 - Release Date: 05/05/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: Analytics report - difference in Summary and Detail sheet.
Harry: I don’t think so. But without more information about both your report and the exact difference you are seeing between your summary chart and detail table, I’m afraid we can’t help you much. I am very sorry. It would help us to help you if you could answer these questions: 1. How many queries are in your report and what information does each pull? 2. Exactly what information does your pie chart show? Count of tickets by resolved month? 3. Exactly what information does your table show? 4. How is the information in the chart different from what is in the table? Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harry Sent: Tuesday, May 06, 2014 10:22 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Analytics report - difference in Summary and Detail sheet. ** Is this due to connection time out ? -Harry On Tuesday, May 6, 2014 12:13:35 AM UTC-5, Harry wrote: ** Hi Experts, Why would be there difference in pie-chart- summary xls sheet and its Change requests -in tabular format /Detail xls sheet ? Is there something broken ? Thanks, Harry _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dynamic user-specific color coding for table field rows and columns
Robin, If your user base is web-only (I didn't catch your environment/version), and if the whole row didn't have to be colored, you could color just the Priority column by using a display only, HTML field in place of the actual Priority field. You'd then set it with the appropriate html tag and text, something like: font color=”$UserPref-Medium$”Medium/font . If you really wanted to let them go wild with colors, let them specify their color preference with the hex code (#FF) instead of a limited set of colors. You'd still need a preference form, and a table walk to set the individual rows, with all of the associated caveats. Or, similarly, you could have the column be an image of a colored circle, and they could choose the color. Anyway, just some alternative thoughts. Thad On Wed, May 7, 2014 at 10:25 PM, Robin Mathew robi...@rediffmail.comwrote: Thanks Charlie and Misi for your ideas. If anyone has other ideas,please share with me. Thanks Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1 SP1
Hi All, Please note the information from below BMC ITSM documentation link so that your install / upgrade goes well. The compatibility issue is only with SLM 8.1 GA and ITSM 8.1 Service Pack 1 . There are no issues with SLM 8.1 and ITSM 8.1 GA . We have mentioned to scenarios where you need to take care of : https://communities.bmc.com/thread/104762?start=15tstart=0 https://docs.bmc.com/docs/display/public/itsm81/Compatibility+issues+with+BMC+Remedy+ITSM+SP+1+for+version+8.1.00+and+BMC+Service+Level+Management+8.1.00 ### #To describe in short : 1] Please do not install/upgrade to 8.1 GA SLM on top of ITSM 8.1 SP1 . 2] Please refer above documentation URL for issues. 3] Workaround : there is a hotfix available which can be used instead of 8.1 GA SLM. DETAILS as below : == #Hot fix Name :SLM 8.1-install-hotfix #Hot fix Location : \\sv-netapp-01\supportpatches\SLM\8.1.00\SLM8.1-install-hotfix #Platform : ALL #Release Date 3/18/2014 #List of Defects Fixed Defect ID Description 1] SW00464141 SLM installer deletes 79 objects of ITSM 81 SP1. 2] SW00463857 Multi-Tenancy: SLM 8.1 GA Upgrade from 7604x with ITSM , SRM at 8.1 SP1 shows incorrect message on installer panel. 3] SW00463181 Multi-Tenancy:SLM 81GA fresh installation after ITSM 81 SP1 shows incorrect message on installer panel. === Note : Known issues/Workaround for the SLM 8.1 install hotfix 1] SLM 8.1 hotfix ships 8.1 GA Multi-tenancy Utility, it does not have the fixes that are part of 8.1_SP1 MT utility. Workaround: Upgrade SLM before SRM. Upgrade SRM at the end. 2] SW00465589: Multi-tenancy logs shows error message, form does not exist RMS:ChangeCIAssocOJoinReleaseChangeAssoc (NOTE: if installing SLM before SRM then the RMS error will not exist) Thanks, Vivek Patil BMC Software Disclaimer : The official BMC response is as per the Flash released. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Migrator Difference Report and Property List
Thanks everyone! Very good information. I feel confident that they are the same. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 07, 2014 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Migrator Difference Report and Property List Hi, Looking at ar.h from the API-package gives you the answer: #define AR_OPROP_MFS_WEIGHTED_RELEVANCY_FIELDS 60048 /* CHAR; semicolon separated list of field ids mapped to weighted relevancy fields of multi-form fts search in the format as below: numtags;field tag;fieldid;fieldtag;fieldid.. e.g. 3;1;536870913;2;536870914;3;536870915 */ In this case your list is empty (4/0 means CHAR with zero length), and consequently there is no difference between the forms. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We created a difference report and I get some BASE forms (that were overlaid) that have a difference in the Property list. But when I double click on the form (in migrator) all the check marks are green. So I create a def file on the dev and stage form and here is what I get as the difference (and the only difference): object-prop: 11\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\90002\4\23\R em edy Asset Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset Mgmt\90010\2\1\9 object-prop: 0015\2\1\ vs. object-prop: 12\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\60048\4\0\\9 00 02\4\23\Remedy Asset Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset Mgmt\ object-prop: 90010\2\1\90015\2\1\ I've eyeballed the forms as well in Dev Studio and I can't find the difference! This is in reference to the AST:AssetSoftware form as an example.. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dynamic user-specific color coding for table field rows and columns
I had used this method described by Charles on a 6.3 system, and since nothing has changed in the core system as far as row color configurations for table fields since then, the method described by Charles would be the only way to do it with the current system as well. And as Misi pointed out, take care on table qualifications while defining the table loop, else you would end up with a table field that does not load efficiently. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin Mathew Sent: Thursday, May 08, 2014 1:25 AM To: arslist@ARSLIST.ORG Subject: Re: Dynamic user-specific color coding for table field rows and columns Thanks Charlie and Misi for your ideas. If anyone has other ideas,please share with me. Thanks Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API for SRM Services
Hi Experts, I am tryint to create API program for services in SRM but finding it difficult to figure out how? Which form should I refer to list the services available in SRM? How about the fields? Each service will have different fields, how can I show these fields in my API UI? Please help me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System/ITMS 7.6.4 Memory
Hi, We have been experiencing latency, and other errors on our Remedy Production Server. In QA, we received an RPC error. Total memory = 24 G Cache memory = 4 G Buffer = 6 G Swap = 8 G Free memory = 150 mb. Our Lead, who has some Linux, and no Remedy Development - advised us to ignore the 150 mb, because with Linux, as long as the server has the 5G of cache, then Remedy will use the cache so he sees no reason for concern. It appears as if Remedy is not using the cache though based on the performance. Our Lead stated - unless there is an error in the Remedy logs that states memory low - then we do not have a memory issue. Over the last few days, the free memory went from 1 Gb to 150 mb free. However I was told that this is how Linux works, and there really is no problem at all. Also, this is a Remedy system where the tables are very large, and increasing by the day, and there is no archiving. We are in a server group. Some team members seem to feel that applications can run good on 150 mb of memory. How do we know for sure if there is a memory issue (i.e. leaking memory, wrong sizing etc)? or if Remedy is using this cached memory? Is there any documentation regarding memory leak issues on 7.6.4? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
