ITSM 7.6 Email From
Hi All, Is there a way to configure multiple FROM addresses? I have the requirement to use different FROM addresses depending on the customer and the situation. As far as I can tell there are two filters used by the Notification Engine to send outgoing emails. This seems to leave me with the option of only having one FROM address configured either in the filter or defaulting to the mailbox. I am hoping that I can configure the FROM as custom or default depending on the customer and/or situation. Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CFBC62.C719FDE0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Wrong escalation execution time
There's one other thing that can be really vexing when dealing with this problem. Let's decide you go multi-threaded. You put your escalation that needs to run every minute on a new pool (thread) of #4. You set some of the others to 1, 2, and 3. But...if you leave ANY of the escalations undeclared for which pool they should use, they still CAN use #4, and mess up your escalation. I've seen that happen quite a few times. So basically - if you are going to define a pool for one escalation - you might as well do it for ALL of the escalations. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, August 19, 2014 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** One of the tricks that I have found to help is to look at the number of records that are in the table and how many are returned by your escalation. Then decide what is being done to them and does it need to be single threaded? If not, and you just need the escalation to schedule the work it might be something that you can turn multi-threaded in the way it runs by having an escalation for that has one record and performs a push to all the matching records. I can go into this deeper if anyone prefers. But it can definitely improve the performance of escalations. Brian Goralczyk On Tue, Aug 19, 2014 at 1:15 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Mahmoud, I have done quite a bit of fiddling with just this situation. Simply put, out-of-the-box the Escalation process is single threaded, which means that with no further adjustments only one escalation can operate at any given time. A long running escalation will delay the start of others, and a very long running escalation can cause some cases of the shorter ones to be skipped entirely. To fix this you can add threads to the escalation process (390603). This will allow more than one escalation to run at the same time. This will allow more of your escalations to complete without blocking each other, but still might allow some to be delayed. There is also the chance that some escalations depend on other escalations to be completed before they will do what is expected. The notification engine has a couple cases like this. These sorts of escalations can be grouped together using escalation pools. Please do not be tempted to add one thread or pool for every escalation! That would work, but would waste a lot of resources and potentially slow things down. You will need to turn on escalation logging and see how many escalations are ready too fire each minute, then adjust the number of threads so that more of them will fire and complete. Then group the ones which should not be blocked into unique pools. You can experiment with all of these pools and threads a bit, and remember that each thread, whether in an escalation queue or any other queue will tax the system somewhat. You want those threads to be mostly busy, and for there to be at least one thread/pool combination to be available every minute for your essential one. One way to be certain this happens might be to isolate your critical escalation in a pool by itself (let’s say pool 3), set your escalation threads to 3, and set all the other escalations to either pool NULL (which is the default) or pools 1-2. Anything in pool 1 or 2 will run on one of the first two available threads, and your essential one will be the only thing that runs in thread 3. You might have several escalations which need to fire every minute. As long as those don’t take a long time to run they could be all in the same pool. If you find that running all the escalations assigned to pool 3 takes longer than a minute, you’ll need to look at more threads or more pools. You can also investigate scheduling of the escalations. It is very common to find that a lot are scheduled to run at :00 in each hour (the default value). Perhaps some of these can be mored to another time so they do not all trigger at once. All that said, there is also the possibility that some of your escalations might be poorly written and just be doing things very inefficiently. Look closely at the RUNIF qualifications of those that seem to take a long time to complete, and turn those just as you would an inefficient filter qualification or search for a report or other lookup… Hope this helps! Doug Blair On Aug 19, 2014, at 4:04 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Kindly help as I’m facing a critical issue, the escalations are running randomly regardless the execution time that it should execute in. For example I have escalation that has to run every minute however it is running after 30 min which causes a delay in other related work flows. Note:- I’m using 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP
Re: API:Only Data field names and Ids
I am using .Net APIs for this program. Below program is working fine but it is taking 5 to 10 minutes to fetch the fields. Dim Result = Access.server.GetAllFields(HPD:Help Desk).Values Dim name, Id As String Dim Datatype As Integer For Each VARIABLE In Result name = (DirectCast(VARIABLE, BMC.ARSystem.Field).Name) Id = (DirectCast(VARIABLE, BMC.ARSystem.Field).Id) Datatype = (DirectCast(VARIABLE, BMC.ARSystem.Field).DataType) Next One more thing, I want to know the field label names of a view. How can I do that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Wrong escalation execution time
William, I have never seen that, I have experienced that any escalation that doesn't have a pool defined runs in pool 1 (legacy style)do you have a workable example of a non-pooled escalation jumping to a pool other than 1? On Wed, Aug 20, 2014 at 8:46 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** There's one other thing that can be really vexing when dealing with this problem. Let's decide you go multi-threaded. You put your escalation that needs to run every minute on a new pool (thread) of #4. You set some of the others to 1, 2, and 3. But...if you leave ANY of the escalations undeclared for which pool they should use, they still CAN use #4, and mess up your escalation. I've seen that happen quite a few times. So basically - if you are going to define a pool for one escalation - you might as well do it for ALL of the escalations. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Tuesday, August 19, 2014 6:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Wrong escalation execution time ** One of the tricks that I have found to help is to look at the number of records that are in the table and how many are returned by your escalation. Then decide what is being done to them and does it need to be single threaded? If not, and you just need the escalation to schedule the work it might be something that you can turn multi-threaded in the way it runs by having an escalation for that has one record and performs a push to all the matching records. I can go into this deeper if anyone prefers. But it can definitely improve the performance of escalations. Brian Goralczyk On Tue, Aug 19, 2014 at 1:15 PM, Doug Blair d...@blairing.com wrote: ** Mahmoud, I have done quite a bit of fiddling with just this situation. Simply put, out-of-the-box the Escalation process is single threaded, which means that with no further adjustments only one escalation can operate at any given time. A long running escalation will delay the start of others, and a very long running escalation can cause some cases of the shorter ones to be skipped entirely. To fix this you can add threads to the escalation process (390603). This will allow more than one escalation to run at the same time. This will allow more of your escalations to complete without blocking each other, but still might allow some to be delayed. There is also the chance that some escalations depend on other escalations to be completed before they will do what is expected. The notification engine has a couple cases like this. These sorts of escalations can be grouped together using escalation pools. Please do not be tempted to add one thread or pool for every escalation! That would work, but would waste a lot of resources and potentially slow things down. You will need to turn on escalation logging and see how many escalations are ready too fire each minute, then adjust the number of threads so that more of them will fire and complete. Then group the ones which should not be blocked into unique pools. You can experiment with all of these pools and threads a bit, and remember that each thread, whether in an escalation queue or any other queue will tax the system somewhat. You want those threads to be mostly busy, and for there to be at least one thread/pool combination to be available every minute for your essential one. One way to be certain this happens might be to isolate your critical escalation in a pool by itself (let’s say pool 3), set your escalation threads to 3, and set all the other escalations to either pool NULL (which is the default) or pools 1-2. Anything in pool 1 or 2 will run on one of the first two available threads, and your essential one will be the only thing that runs in thread 3. You might have several escalations which need to fire every minute. As long as those don’t take a long time to run they could be all in the same pool. If you find that running all the escalations assigned to pool 3 takes longer than a minute, you’ll need to look at more threads or more pools. You can also investigate scheduling of the escalations. It is very common to find that a lot are scheduled to run at :00 in each hour (the default value). Perhaps some of these can be mored to another time so they do not all trigger at once. All that said, there is also the possibility that some of your escalations might be poorly written and just be doing things very inefficiently. Look closely at the RUNIF qualifications of those that seem to take a long time to complete, and turn those just as you would an inefficient filter qualification or search for a report or other lookup… Hope this helps! Doug Blair On Aug 19, 2014, at 4:04 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Kindly help as I’m
Re: API:Only Data field names and Ids
Sweety, As I don't use the .NET, I can't give direct help, but in the Java version, there in a way to specify which attributes of a field you want to pull back, with the default being 'all'...if all you are looking for is those 3 attributes, but you are pulling back ALL attributes of all fields, needless to say, you are pulling back WAY more data than you want, so if you can figure out how to limit the attributes returned to the 3 you are looking for, it'll greatly increase your performance. Now, relating to the 'label', this is also a field attribute, but is part of an attribute map, because there is 1 label for each view of the form, based on the ID's of the views, so, you will need to do a 'for' within your current for loop to pull out each of the labels, and likely store those in an array, hash, etc, but the information should be available in what you are already pulling back. On Wed, Aug 20, 2014 at 9:00 AM, Sweety sweetykhann...@gmail.com wrote: I am using .Net APIs for this program. Below program is working fine but it is taking 5 to 10 minutes to fetch the fields. Dim Result = Access.server.GetAllFields(HPD:Help Desk).Values Dim name, Id As String Dim Datatype As Integer For Each VARIABLE In Result name = (DirectCast(VARIABLE, BMC.ARSystem.Field).Name) Id = (DirectCast(VARIABLE, BMC.ARSystem.Field).Id) Datatype = (DirectCast(VARIABLE, BMC.ARSystem.Field).DataType) Next One more thing, I want to know the field label names of a view. How can I do that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
Thanks LJ. I am also sure how to restrict a function to fetch only three values in .Net. How can I find the field label name using field id and view id? Any function ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API:Only Data field names and Ids
no clue in .NET On Wed, Aug 20, 2014 at 9:39 AM, Sweety sweetykhann...@gmail.com wrote: Thanks LJ. I am also sure how to restrict a function to fetch only three values in .Net. How can I find the field label name using field id and view id? Any function ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Wrong escalation execution time
I thought undeclared escalations went into pool 1 by default as well. That being said I would agree that if you are going to the trouble to create separate pools it would be worth the effort IMO to analyze all your escalations and parse them out into separate pools based on scheduled execution time and expected run time to prevent bottlenecks. I have done that myself but only for custom escalations, not any of the ITSM workflow. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, August 20, 2014 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** William, I have never seen that, I have experienced that any escalation that doesn't have a pool defined runs in pool 1 (legacy style)do you have a workable example of a non-pooled escalation jumping to a pool other than 1? On Wed, Aug 20, 2014 at 8:46 AM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** There's one other thing that can be really vexing when dealing with this problem. Let's decide you go multi-threaded. You put your escalation that needs to run every minute on a new pool (thread) of #4. You set some of the others to 1, 2, and 3. But...if you leave ANY of the escalations undeclared for which pool they should use, they still CAN use #4, and mess up your escalation. I've seen that happen quite a few times. So basically - if you are going to define a pool for one escalation - you might as well do it for ALL of the escalations. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, August 19, 2014 6:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** One of the tricks that I have found to help is to look at the number of records that are in the table and how many are returned by your escalation. Then decide what is being done to them and does it need to be single threaded? If not, and you just need the escalation to schedule the work it might be something that you can turn multi-threaded in the way it runs by having an escalation for that has one record and performs a push to all the matching records. I can go into this deeper if anyone prefers. But it can definitely improve the performance of escalations. Brian Goralczyk On Tue, Aug 19, 2014 at 1:15 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Mahmoud, I have done quite a bit of fiddling with just this situation. Simply put, out-of-the-box the Escalation process is single threaded, which means that with no further adjustments only one escalation can operate at any given time. A long running escalation will delay the start of others, and a very long running escalation can cause some cases of the shorter ones to be skipped entirely. To fix this you can add threads to the escalation process (390603). This will allow more than one escalation to run at the same time. This will allow more of your escalations to complete without blocking each other, but still might allow some to be delayed. There is also the chance that some escalations depend on other escalations to be completed before they will do what is expected. The notification engine has a couple cases like this. These sorts of escalations can be grouped together using escalation pools. Please do not be tempted to add one thread or pool for every escalation! That would work, but would waste a lot of resources and potentially slow things down. You will need to turn on escalation logging and see how many escalations are ready too fire each minute, then adjust the number of threads so that more of them will fire and complete. Then group the ones which should not be blocked into unique pools. You can experiment with all of these pools and threads a bit, and remember that each thread, whether in an escalation queue or any other queue will tax the system somewhat. You want those threads to be mostly busy, and for there to be at least one thread/pool combination to be available every minute for your essential one. One way to be certain this happens might be to isolate your critical escalation in a pool by itself (let’s say pool 3), set your escalation threads to 3, and set all the other escalations to either pool NULL (which is the default) or pools 1-2. Anything in pool 1 or 2 will run on one of the first two available threads, and your essential one will be the only thing that runs in thread 3. You might have several escalations which need to fire every minute. As long as those don’t take a long time to run they could be all in the same pool. If you find that running all the escalations assigned to pool 3 takes longer than a minute, you’ll need to look at more threads or more pools. You can also investigate scheduling of the escalations. It is very common to find
Re: Wrong escalation execution time
I think there was a bug that was fixed, but I can’t remember which patch Of course the documentation doesn’t really cover this (It mentions Escalations assigned to a pool with no thread, but not Escalations not assigned to any pool when multiple pools are defined) Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue as described in AR System server queues. If you assign an escalation to a pool that has no thread configured, the escalation is run by the first thread. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, August 20, 2014 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** I thought undeclared escalations went into pool 1 by default as well. That being said I would agree that if you are going to the trouble to create separate pools it would be worth the effort IMO to analyze all your escalations and parse them out into separate pools based on scheduled execution time and expected run time to prevent bottlenecks. I have done that myself but only for custom escalations, not any of the ITSM workflow. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, August 20, 2014 8:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** William, I have never seen that, I have experienced that any escalation that doesn't have a pool defined runs in pool 1 (legacy style)do you have a workable example of a non-pooled escalation jumping to a pool other than 1? On Wed, Aug 20, 2014 at 8:46 AM, William Rentfrow wrote: ** There's one other thing that can be really vexing when dealing with this problem. Let's decide you go multi-threaded. You put your escalation that needs to run every minute on a new pool (thread) of #4. You set some of the others to 1, 2, and 3. But...if you leave ANY of the escalations undeclared for which pool they should use, they still CAN use #4, and mess up your escalation. I've seen that happen quite a few times. So basically - if you are going to define a pool for one escalation - you might as well do it for ALL of the escalations. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, August 19, 2014 6:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** One of the tricks that I have found to help is to look at the number of records that are in the table and how many are returned by your escalation. Then decide what is being done to them and does it need to be single threaded? If not, and you just need the escalation to schedule the work it might be something that you can turn multi-threaded in the way it runs by having an escalation for that has one record and performs a push to all the matching records. I can go into this deeper if anyone prefers. But it can definitely improve the performance of escalations. Brian Goralczyk On Tue, Aug 19, 2014 at 1:15 PM, Doug Blair wrote: ** Mahmoud, I have done quite a bit of fiddling with just this situation. Simply put, out-of-the-box the Escalation process is single threaded, which means that with no further adjustments only one escalation can operate at any given time. A long running escalation will delay the start of others, and a very long running escalation can cause some cases of the shorter ones to be skipped entirely. To fix this you can add threads to the escalation process (390603). This will allow more than one escalation to run at the same time. This will allow more of your escalations to complete without blocking each other, but still might allow some to be delayed. There is also the chance that some escalations depend on other escalations to be completed before they will do what is expected. The notification engine has a couple cases like this. These sorts of escalations can be grouped together using escalation pools. Please do not be tempted to add one thread or pool for every escalation! That would work, but would waste a lot of resources and potentially slow things down. You will need to turn on escalation logging and see how many escalations are ready too fire each minute, then adjust the number of threads so that more of them will fire and complete. Then group the ones which should not be blocked into unique pools. You can experiment with all of these pools and threads a bit, and remember that each thread, whether in an escalation queue or any other queue will tax the system somewhat. You want those threads to be mostly busy, and for there to be at least one thread/pool combination to be available
Re: Wrong escalation execution time
I haven't seen it for a while, but we did have multiple copies of logs where this was happening a year or so ago. If (as another poster said) it's a bug that has been fixed, perhaps that's why I haven't seen it for a while. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, August 20, 2014 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** I thought undeclared escalations went into pool 1 by default as well. That being said I would agree that if you are going to the trouble to create separate pools it would be worth the effort IMO to analyze all your escalations and parse them out into separate pools based on scheduled execution time and expected run time to prevent bottlenecks. I have done that myself but only for custom escalations, not any of the ITSM workflow. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, August 20, 2014 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** William, I have never seen that, I have experienced that any escalation that doesn't have a pool defined runs in pool 1 (legacy style)do you have a workable example of a non-pooled escalation jumping to a pool other than 1? On Wed, Aug 20, 2014 at 8:46 AM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** There's one other thing that can be really vexing when dealing with this problem. Let's decide you go multi-threaded. You put your escalation that needs to run every minute on a new pool (thread) of #4. You set some of the others to 1, 2, and 3. But...if you leave ANY of the escalations undeclared for which pool they should use, they still CAN use #4, and mess up your escalation. I've seen that happen quite a few times. So basically - if you are going to define a pool for one escalation - you might as well do it for ALL of the escalations. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, August 19, 2014 6:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Wrong escalation execution time ** One of the tricks that I have found to help is to look at the number of records that are in the table and how many are returned by your escalation. Then decide what is being done to them and does it need to be single threaded? If not, and you just need the escalation to schedule the work it might be something that you can turn multi-threaded in the way it runs by having an escalation for that has one record and performs a push to all the matching records. I can go into this deeper if anyone prefers. But it can definitely improve the performance of escalations. Brian Goralczyk On Tue, Aug 19, 2014 at 1:15 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Mahmoud, I have done quite a bit of fiddling with just this situation. Simply put, out-of-the-box the Escalation process is single threaded, which means that with no further adjustments only one escalation can operate at any given time. A long running escalation will delay the start of others, and a very long running escalation can cause some cases of the shorter ones to be skipped entirely. To fix this you can add threads to the escalation process (390603). This will allow more than one escalation to run at the same time. This will allow more of your escalations to complete without blocking each other, but still might allow some to be delayed. There is also the chance that some escalations depend on other escalations to be completed before they will do what is expected. The notification engine has a couple cases like this. These sorts of escalations can be grouped together using escalation pools. Please do not be tempted to add one thread or pool for every escalation! That would work, but would waste a lot of resources and potentially slow things down. You will need to turn on escalation logging and see how many escalations are ready too fire each minute, then adjust the number of threads so that more of them will fire and complete. Then group the ones which should not be blocked into unique pools. You can experiment with all of these pools and threads a bit, and remember that each thread, whether in an escalation queue or any other queue will tax the system somewhat. You want those threads to be mostly busy, and for there to be at least one thread/pool combination to be available every minute for your essential one. One way to be certain this happens might be to isolate your critical escalation in a pool by itself (let’s say pool 3), set your escalation threads to 3, and set all the other escalations to either pool NULL (which is the default) or pools 1-2. Anything in pool 1 or 2 will run on one of the first two available
Job: Seeking BMC Experts to join our growing team!
Good Morning! Column Technologies is looking for both Sr. Level and Jr. Level BMC consultants! Opportunities are all permanent direct hire and as follows: California: Jr Consultants (2-5 yrs exp), also accepting Mid and Sr level to discuss future opportunities Chicago: Jr Consultants (2-5 yrs exp) New York: Sr (5+ yrs) and Jr. (2-5 yrs exp) Consultants Southern Region of U.S.- ITSM Engineers If you or anyone you know are looking for a great company to grow with contact me ASAP at rs_employm...@columnit.com. These opportunities offer a competitive benefits package and salary! (Candidates must not require visa sponsorship now or in the future.) Please visit us at www.columnit.com to learn more about us! I look forward to speaking with you! Rachna Soni Corporate Recruiter Direct: (630) 541-2040 rs_employm...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Average Feedback Details Calcultation
Hi All, How does Average Feedback Details Calculation work in Remedy Knowledge Management in 8.1?Is it based on Article ID or Version ? Any insight is appreciated. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Services Migration from Cisco RC to BMC Remedy SRM
Hi All, We have a requirement of moving all the Services from our Current Product (Cisco Request Center) to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM. I would appreciate if you can provide insight on the same as i do not want to build 200 Services manually in SRM. What should be the best way to migrate services from Third Party Tool to BMC SRM. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Job: Seeking BMC Experts to join our growing team!
Hi Rachna, Thank you for your mail.I would like to apply for the position.please find the attached resume. Please let me know if I am eligible. Regards, Devangi Saldur On 20 Aug 2014 21:57, Rachna Soni rs_employm...@columnit.com wrote: Good Morning! Column Technologies is looking for both Sr. Level and Jr. Level BMC consultants! Opportunities are all permanent direct hire and as follows: California: Jr Consultants (2-5 yrs exp), also accepting Mid and Sr level to discuss future opportunities Chicago: Jr Consultants (2-5 yrs exp) New York: Sr (5+ yrs) and Jr. (2-5 yrs exp) Consultants Southern Region of U.S.- ITSM Engineers If you or anyone you know are looking for a great company to grow with contact me ASAP at rs_employm...@columnit.com. These opportunities offer a competitive benefits package and salary! (Candidates must not require visa sponsorship now or in the future.) Please visit us at www.columnit.com to learn more about us! I look forward to speaking with you! Rachna Soni Corporate Recruiter Direct: (630) 541-2040 rs_employm...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Devangi Saldur.docx Description: MS-Word 2007 document
Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)
Why don't people realize that if they looked at the email it has the requirements to unsubscribe in it? I never understand that. I take that as someone thinking they are more important than someone else. I mean it isn't like people are just harvesting email addresses and adding them to the list. You signed up for itYou cancel your subscription. Sorry, just had to vent on the subject. On Tue, Apr 22, 2014 at 2:33 PM, Harmon, Deborah M DLA CIV INFORMATION OPERATIONS deb.har...@dla.mil wrote: Can you please delete my email address from your mailing list~ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist automatic digest system Sent: Saturday, April 19, 2014 12:00 AM To: arsl...@listserv.rbugs.com Subject: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) LISTSERV mailing list manager http://www.lsoft.com LISTSERV 16.0 http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) Table of contents: * Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 * Filed attributes * ADM: List issues? (2) * List issues? (2) * Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations * Finding AR License without accessing Remedy (2) * OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now 1. Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 * Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 (04/18) From: kanhu mohapatra kanhu.san...@gmail.com 2. Filed attributes * Filed attributes (04/18) From: vidyasagar kommu kommuvidyasa...@gmail.com 3. ADM: List issues? * Re: ADM: List issues? (04/18) From: LJ LongWing lj.longw...@gmail.com * Re: ADM: List issues? (04/18) From: Grooms, Frederick W frederick.w.gro...@xo.com 4. List issues? * Re: List issues? (04/18) From: Kathy Morris kathymorris...@aol.com * Re: List issues? (04/18) From: Lucero, Michelle michelle.luc...@bankofamerica.com 5. Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations * Re: Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations (04/18) From: Rajiv Nakkana leeprincera...@gmail.com 6. Finding AR License without accessing Remedy * Re: Finding AR License without accessing Remedy (04/18) From: Theo Fondse (Gmail) theo.fon...@gmail.com * Re: Finding AR License without accessing Remedy (04/18) From: James Smith bmcremedyarslis...@gmail.com 7. OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now * OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now (04/18) From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com Browse the arslist online archives. http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist Powered by the LISTSERV Email List Manager http://www.lsoft.com/products/listserv-powered.asp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)
Huh? I think you are referencing an old email. It appears that the email from Deborah Harmon is from April 22nd of this year. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Wednesday, August 20, 2014 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) ** Why don't people realize that if they looked at the email it has the requirements to unsubscribe in it? I never understand that. I take that as someone thinking they are more important than someone else. I mean it isn't like people are just harvesting email addresses and adding them to the list. You signed up for itYou cancel your subscription. Sorry, just had to vent on the subject. On Tue, Apr 22, 2014 at 2:33 PM, Harmon, Deborah M DLA CIV INFORMATION OPERATIONS deb.har...@dla.milmailto:deb.har...@dla.mil wrote: Can you please delete my email address from your mailing list~ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of arslist automatic digest system Sent: Saturday, April 19, 2014 12:00 AM To: arsl...@listserv.rbugs.commailto:arsl...@listserv.rbugs.com Subject: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) LISTSERV mailing list manager http://www.lsoft.com LISTSERV 16.0 http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) Table of contents: * Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 * Filed attributes * ADM: List issues? (2) * List issues? (2) * Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations * Finding AR License without accessing Remedy (2) * OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now 1. Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 * Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 (04/18) From: kanhu mohapatra kanhu.san...@gmail.commailto:kanhu.san...@gmail.com 2. Filed attributes * Filed attributes (04/18) From: vidyasagar kommu kommuvidyasa...@gmail.commailto:kommuvidyasa...@gmail.com 3. ADM: List issues? * Re: ADM: List issues? (04/18) From: LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com * Re: ADM: List issues? (04/18) From: Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com 4. List issues? * Re: List issues? (04/18) From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com * Re: List issues? (04/18) From: Lucero, Michelle michelle.luc...@bankofamerica.commailto:michelle.luc...@bankofamerica.com 5. Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations * Re: Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations (04/18) From: Rajiv Nakkana leeprincera...@gmail.commailto:leeprincera...@gmail.com 6. Finding AR License without accessing Remedy * Re: Finding AR License without accessing Remedy (04/18) From: Theo Fondse (Gmail) theo.fon...@gmail.commailto:theo.fon...@gmail.com * Re: Finding AR License without accessing Remedy (04/18) From: James Smith bmcremedyarslis...@gmail.commailto:bmcremedyarslis...@gmail.com 7. OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now * OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now (04/18) From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Browse the arslist online archives. http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist Powered by the LISTSERV Email List Manager http://www.lsoft.com/products/listserv-powered.asp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)
You are correct sir:) There seems to be alot of narcissistic people on the list these days. Either that or just plain old stupid lol Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Brian Goralczyk bgoralczyk.w...@gmail.com /divdivDate:08/20/2014 15:14 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) /divdiv /div** Why don't people realize that if they looked at the email it has the requirements to unsubscribe in it? I never understand that. I take that as someone thinking they are more important than someone else. I mean it isn't like people are just harvesting email addresses and adding them to the list. You signed up for itYou cancel your subscription. Sorry, just had to vent on the subject. On Tue, Apr 22, 2014 at 2:33 PM, Harmon, Deborah M DLA CIV INFORMATION OPERATIONS deb.har...@dla.mil wrote: Can you please delete my email address from your mailing list~ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist automatic digest system Sent: Saturday, April 19, 2014 12:00 AM To: arsl...@listserv.rbugs.com Subject: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) LISTSERV mailing list manager http://www.lsoft.com LISTSERV 16.0 http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119) Table of contents: * Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 * Filed attributes * ADM: List issues? (2) * List issues? (2) * Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations * Finding AR License without accessing Remedy (2) * OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now 1. Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 * Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 (04/18) From: kanhu mohapatra kanhu.san...@gmail.com 2. Filed attributes * Filed attributes (04/18) From: vidyasagar kommu kommuvidyasa...@gmail.com 3. ADM: List issues? * Re: ADM: List issues? (04/18) From: LJ LongWing lj.longw...@gmail.com * Re: ADM: List issues? (04/18) From: Grooms, Frederick W frederick.w.gro...@xo.com 4. List issues? * Re: List issues? (04/18) From: Kathy Morris kathymorris...@aol.com * Re: List issues? (04/18) From: Lucero, Michelle michelle.luc...@bankofamerica.com 5. Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations * Re: Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations (04/18) From: Rajiv Nakkana leeprincera...@gmail.com 6. Finding AR License without accessing Remedy * Re: Finding AR License without accessing Remedy (04/18) From: Theo Fondse (Gmail) theo.fon...@gmail.com * Re: Finding AR License without accessing Remedy (04/18) From: James Smith bmcremedyarslis...@gmail.com 7. OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now * OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now (04/18) From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com Browse the arslist online archives. http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist Powered by the LISTSERV Email List Manager http://www.lsoft.com/products/listserv-powered.asp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Run Process fails without error message
Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To debug, the OS command was changed to ‘COPY file1 to file2’ This failed as well, again, without a log entry. We rebooted the server, without making any other changes, and now it is working. We replaced the COPY command with the original command, and it, too, is working. ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Run Process fails without error message
If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is showing again). Others can comment about it being WIN and that LINUX or other UNIX survives processes better. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: August 20, 2014 5:02 PM To: arslist@ARSLIST.ORG Subject: Run Process fails without error message ** Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To debug, the OS command was changed to ‘COPY file1 to file2’ This failed as well, again, without a log entry. We rebooted the server, without making any other changes, and now it is working. We replaced the COPY command with the original command, and it, too, is working. ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, Joel Joel Senderjdsen...@earthlink.net mailto:jdsen...@earthlink.net 310.829.5552 _ http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Run Process fails without error message
As much as I would like to jump on Dan's band wagon...I can't. I have countless Windows VM's running for MANY years with countless run-processes executing constantly with no issues as you have described. This is going to take quite a bit of troubleshooting to figure out what's going on So...you say a reboot, are you talking about an OS level reboot, or an application level reboot (restart the windows service). What happens if you just do an app restart, instead of an OS reboot This is an important difference, and it says a lot about what might be wrong On Wed, Aug 20, 2014 at 3:47 PM, arslist arsl...@danielbloom.ca wrote: ** If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is showing again). Others can comment about it being WIN and that LINUX or other UNIX survives processes better. Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joel Sender *Sent:* August 20, 2014 5:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Run Process fails without error message ** Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To debug, the OS command was changed to ‘COPY file1 to file2’ This failed as well, again, without a log entry. We rebooted the server, without making any other changes, and now it is working. We replaced the COPY command with the original command, and it, too, is working. ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, *Joel* Joel Senderjdsen...@earthlink.net310.829.5552 -- http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Run Process fails without error message
I am glad you said no issues as he has described about the VMs. I would not believe you if you said without issues. Joel has described a weirdness that depending on it being a VM or not is also important. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: August 20, 2014 6:05 PM To: arslist@ARSLIST.ORG Subject: Re: Run Process fails without error message ** As much as I would like to jump on Dan's band wagon...I can't. I have countless Windows VM's running for MANY years with countless run-processes executing constantly with no issues as you have described. This is going to take quite a bit of troubleshooting to figure out what's going on So...you say a reboot, are you talking about an OS level reboot, or an application level reboot (restart the windows service). What happens if you just do an app restart, instead of an OS reboot This is an important difference, and it says a lot about what might be wrong On Wed, Aug 20, 2014 at 3:47 PM, arslist arsl...@danielbloom.ca mailto:arsl...@danielbloom.ca wrote: ** If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is showing again). Others can comment about it being WIN and that LINUX or other UNIX survives processes better. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joel Sender Sent: August 20, 2014 5:02 PM To: arslist@ARSLIST.ORG Subject: Run Process fails without error message ** Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To debug, the OS command was changed to ‘COPY file1 to file2’ This failed as well, again, without a log entry. We rebooted the server, without making any other changes, and now it is working. We replaced the COPY command with the original command, and it, too, is working. ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, Joel Joel Senderjdsen...@earthlink.net mailto:jdsen...@earthlink.net 310.829.5552 tel:310.829.5552 _ http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Run Process fails without error message
Believe it or not, most of the problems I have had running Remedy in a VM are directly related to the Host not allocating sufficient resources, or having too many VM's and not enough resources to go around. I have also had a weird 'random reboot' scenario where all VM's on a host are rebooted when the host is running AMD processorsthis is apparently confirmed by VMWare as a processor problem, and the 'ball' is in AMD's court to get it fixedbeyond those issues, I haven't had problems running Remedy app servers in a VM...in fact...believe it or not, my current Production DB is a VM as well :) On Wed, Aug 20, 2014 at 8:24 PM, arslist arsl...@danielbloom.ca wrote: ** I am glad you said no issues as he has described about the VMs. I would not believe you if you said without issues. Joel has described a weirdness that depending on it being a VM or not is also important. Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* August 20, 2014 6:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Run Process fails without error message ** As much as I would like to jump on Dan's band wagon...I can't. I have countless Windows VM's running for MANY years with countless run-processes executing constantly with no issues as you have described. This is going to take quite a bit of troubleshooting to figure out what's going on So...you say a reboot, are you talking about an OS level reboot, or an application level reboot (restart the windows service). What happens if you just do an app restart, instead of an OS reboot This is an important difference, and it says a lot about what might be wrong On Wed, Aug 20, 2014 at 3:47 PM, arslist arsl...@danielbloom.ca wrote: ** If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is showing again). Others can comment about it being WIN and that LINUX or other UNIX survives processes better. Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joel Sender *Sent:* August 20, 2014 5:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Run Process fails without error message ** Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To debug, the OS command was changed to ‘COPY file1 to file2’ This failed as well, again, without a log entry. We rebooted the server, without making any other changes, and now it is working. We replaced the COPY command with the original command, and it, too, is working. ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, *Joel* Joel Senderjdsen...@earthlink.net310.829.5552 -- http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
