Naked ARS (was: The ~! for filter names)
I really liked seeing your request Ray, I am totally behind it. Call me old-fashioned but Remedy will always be a great IDE for building a strong workflow engine. BMC just happens to sell a packaged application that runs on the platform. Hell, I didn't even know that you couldn't just buy ARS anymore. I assumed that would always be an option because why cut off a potential customer by making them pay for apps they don't want? -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, March 06, 2015 5:28 AM To: arslist@ARSLIST.ORG Subject: Re: The ~! for filter names It's all good folks, I admit I was having a lazy moment as it had been so long since I used it that I could not remember the exact syntax, could not find it in the wiki-style online docs (try searching for it, won't work) and asked here to be sure and get nudged to the proper syntax, which worked as a post came in about the time I downloaded my 7.6.x master index and looked it up there. No call for a change. Just a forgetful old man asking his peers for reinforcement. Have a great weekend. p.s. I already stirred my quota of pots by adding a request on the community board for naked ARS (no ITSM or other libraries) to be re-added as a SKU for those of us who want a pure development platform. ;) If you agree, vote it up! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The ~! for filter names
Hi, Here is the link for Naked Remedy: https://communities.bmc.com/ideas/9432 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It's all good folks, I admit I was having a lazy moment as it had been so long since I used it that I could not remember the exact syntax, could not find it in the wiki-style online docs (try searching for it, won't work) and asked here to be sure and get nudged to the proper syntax, which worked as a post came in about the time I downloaded my 7.6.x master index and looked it up there. No call for a change. Just a forgetful old man asking his peers for reinforcement. Have a great weekend. p.s. I already stirred my quota of pots by adding a request on the community board for naked ARS (no ITSM or other libraries) to be re-added as a SKU for those of us who want a pure development platform. ;) If you agree, vote it up! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Requirements Doc
All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The ~! for filter names
It's all good folks, I admit I was having a lazy moment as it had been so long since I used it that I could not remember the exact syntax, could not find it in the wiki-style online docs (try searching for it, won't work) and asked here to be sure and get nudged to the proper syntax, which worked as a post came in about the time I downloaded my 7.6.x master index and looked it up there. No call for a change. Just a forgetful old man asking his peers for reinforcement. Have a great weekend. p.s. I already stirred my quota of pots by adding a request on the community board for naked ARS (no ITSM or other libraries) to be re-added as a SKU for those of us who want a pure development platform. ;) If you agree, vote it up! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Sample
I appreciate your response, I’ll do so. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre Sent: Friday, March 06, 2015 4:12 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Sample ** Hi Shawn, This is a product defect. Kindly contact BMC Support to get hotfix. Thanks, Abhijit H On 03-Mar-2015 7:50 pm, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** Good morning, Users have reported a very strange issue to me. Basically, we are seeing Incidents created, apparently from SRM, with only a Summary populated that says “Incident Sample”. I turned on the option to create Service Requests when an Incident is manually created several years ago, but this seems to have started around the time we upgraded to 8.1. Of the thousands upon thousands of Incidents we’ve created since the 8.1 upgrade early last year, 54 Incidents have been created with this issue. From what I have gathered, they have no relation to any previously resolved or closed Incidents, they aren’t called from any SRD that is available (keep in mind the one used by Incident Management is in Draft status and untouched), they aren’t related to any emails being sent into Remedy, and there’s no time overlap with the dates of other Incidents for these same users. I’m really at a loss in determining what could be causing this. Have any of you seen this, and if so, how did you fix it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: MyIT/SmartIT First Impressions
Thanks, I had forgotten that I had read about the second one being a problem before writing up my impressions. I read it in the documentation but hadn't actually set anyone outside of the Remedy team up to use SmartIT yet, but I agree completely. There's no reason to require elevating people's permissions for SmartIT. We already have a problem with people creating duplicate People records in a Proposed state because they don't feel like doing a search for some reason. Rolling that out to everyone would probably just make the People data worse. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Thursday, March 05, 2015 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: MyIT/SmartIT First Impressions Below are a few items that I'm not pleased with on Smart IT: Assignment Menu only displays support group names and only those that are within your company. I've created an idea on BMC Communities to enhance this: https://communities.bmc.com/ideas/9444 Permission Dependency - Right now you have to have certain permissions in order to even log into Smart IT. One of those permissions is Contact People User which we do not give out to many people. I would rather see it allow all users to log in, but only show the functionality that there permissions allows them to see. This is how the current ITSM works. I've also submitted the following idea for this: https://communities.bmc.com/ideas/9445 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Sample
Hi Shawn, This is a product defect. Kindly contact BMC Support to get hotfix. Thanks, Abhijit H On 03-Mar-2015 7:50 pm, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, Users have reported a very strange issue to me. Basically, we are seeing Incidents created, apparently from SRM, with only a Summary populated that says “Incident Sample”. I turned on the option to create Service Requests when an Incident is manually created several years ago, but this seems to have started around the time we upgraded to 8.1. Of the thousands upon thousands of Incidents we’ve created since the 8.1 upgrade early last year, 54 Incidents have been created with this issue. From what I have gathered, they have no relation to any previously resolved or closed Incidents, they aren’t called from any SRD that is available (keep in mind the one used by Incident Management is in Draft status and untouched), they aren’t related to any emails being sent into Remedy, and there’s no time overlap with the dates of other Incidents for these same users. I’m really at a loss in determining what could be causing this. Have any of you seen this, and if so, how did you fix it? Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Function: Convert String to Integer
Another I can't believe I've forgotten this and can't find it in the docs post... Wasn't there a function that took a string and, presuming they were numbers, let you drop the integer equivalent into an int field? something like IntField=INTEGER($CharField$) I see currency conversion fields, but no text-to-number or number-to-text fields, and I know at least one direction will give you a mismatch error if you try just shoving one into another. Thanks in advance (and a beer at Insight 2015) to the first reply with the answer ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. *Ben Cantatore* *Remedy Product Manager* Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:LJ LongWing lj.longw...@gmail.com To:arslist@ARSLIST.ORG, Date:03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Naked ARS (was: The ~! for filter names)
Thanks. The whole point was that some people don't even KNOW that the engine is, well, an engine unto itself. There seems to be a trend (marketing?) to present the image that Remedy is ONLY CMDB/ITSM. It's always challenging to explain to customers that those are just apps running on a (very nice) workflow engine underneath. I'm all for canned apps where they make sense. Ease of upgrade path, support, etc etc. However, small steps seem to keep happening in the product evolution over the last few versions to slowly close off the custom-build path and I'd just like to ask for the server/engine to be made available *without* the suite. As great (or not great) as anyone might feel the suite is, there are plenty out there who want something simpler, or more modular, or (insert complaint here). It's part of why other products (especially those that start with S and end with W) get a lot of migration. There needs to be more flexibility. It also lets you push back on customizers from a support perspective. It won't be quite as ridiculous to have support tell you that's been customized, we don't support it because if you want custom, you should buy the naked product and build your own. I'm not pretending it's is any big magical answer. The request was really just to speak to a mindset to say quit forcing one solution as if it is the right answer for everyone. Bring back some choice. Now if you've pitched Galileo (ITSM/CMDB v9) to customers and they don't like it, make this Plan B, a workflow engine platform where you can roll your own. Plenty won't like that either, but some do already and others will going forward, and it would be nice not to have to install all the ITSM spagetti if it's not going to be used. Make a modular installer where base is ONLY the engine and User/Group tables. Add some option checkboxes for Email Engine, Mid-Tier, Preferences, and other foundation elements some will still want in a custom build, BUT OTHERS WON'T. 15 up-votes so far in just a couple days. I think I hit a nerve ;) (/endsoapbox) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
Howard, That would be awesome if you had that sort of thing laying aroundexactly what I'm looking for :) On Fri, Mar 6, 2015 at 10:46 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** One of the tests I took, was to build a record data base. Yes I said record. I remember it had to have the speed (33.3/78/45), all the info on the album, the ability to import from the record DB that was on line). Also be usable with the old palm pilot interface. hbr *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Friday, March 06, 2015 12:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] Requirements Doc ** I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. *Ben Cantatore* *Remedy Product Manager* Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:LJ LongWing lj.longw...@gmail.com To:arslist@ARSLIST.ORG, Date:03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Click here https://www.mailcontrol.com/sr/OJSgMqzJEV!GX2PQPOmvUk8LIR8eqmo3tDxfwyx1aMWy8LcjapzIDuA2sGsCtyo!GwFkGTx!tij3vm7b4Ic+!w== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
Yea...but even that would require some sort of 'figuring out' what the requirements are...I'm looking for a simple defined requirement that he can translate into a functional application that meets those requirements :) On Fri, Mar 6, 2015 at 10:42 AM, Rick Cook remedyr...@gmail.com wrote: ** I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. *Ben Cantatore* *Remedy Product Manager* Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:LJ LongWing lj.longw...@gmail.com To:arslist@ARSLIST.ORG, Date:03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Function: Convert String to Integer
Hi, No it did not. The problem was in searches etc where you could get a type mismatch. Set-Fields assignments this has always worked. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, but in the old days, didn't that toss up a mismatch error? Did they add some intelligence/library behind the scenes? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Naked ARS (was: The ~! for filter names)
AMEN! I can't belive how short sighted bmc has become in regard to pushing itsm/cmdb and the rest of the licensed oob apps. Especially at the expense of pushing out custom development (essentially not supporting it). The true irony, in my opinion, is that in the decade+ that we've been struggling with converting the aruser GUI paradigm to a Web interface, the world has come full circle. Today, it's all mobile apps, and Web interfaces are on the way out. Static dimension, single window grid layouts are back in a huge way. I know what I could do with a naked arserver, and an aruser client that works on ios and android. With a few tweaks to the GUI elements to make them mobile friendly and client side plug-ins to give access to the camera, accelerometer, messaging framework and the rest ... holy moses, I know exactly what I could do with that! Change the world. That's what. On Mar 6, 2015 11:42 AM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Thanks. The whole point was that some people don't even KNOW that the engine is, well, an engine unto itself. There seems to be a trend (marketing?) to present the image that Remedy is ONLY CMDB/ITSM. It's always challenging to explain to customers that those are just apps running on a (very nice) workflow engine underneath. I'm all for canned apps where they make sense. Ease of upgrade path, support, etc etc. However, small steps seem to keep happening in the product evolution over the last few versions to slowly close off the custom-build path and I'd just like to ask for the server/engine to be made available *without* the suite. As great (or not great) as anyone might feel the suite is, there are plenty out there who want something simpler, or more modular, or (insert complaint here). It's part of why other products (especially those that start with S and end with W) get a lot of migration. There needs to be more flexibility. It also lets you push back on customizers from a support perspective. It won't be quite as ridiculous to have support tell you that's been customized, we don't support it because if you want custom, you should buy the naked product and build your own. I'm not pretending it's is any big magical answer. The request was really just to speak to a mindset to say quit forcing one solution as if it is the right answer for everyone. Bring back some choice. Now if you've pitched Galileo (ITSM/CMDB v9) to customers and they don't like it, make this Plan B, a workflow engine platform where you can roll your own. Plenty won't like that either, but some do already and others will going forward, and it would be nice not to have to install all the ITSM spagetti if it's not going to be used. Make a modular installer where base is ONLY the engine and User/Group tables. Add some option checkboxes for Email Engine, Mid-Tier, Preferences, and other foundation elements some will still want in a custom build, BUT OTHERS WON'T. 15 up-votes so far in just a couple days. I think I hit a nerve ;) (/endsoapbox) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Function: Convert String to Integer
Just assign it IntField = $CharField$ Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, March 06, 2015 11:32 AM To: arslist@ARSLIST.ORG Subject: Function: Convert String to Integer Another I can't believe I've forgotten this and can't find it in the docs post... Wasn't there a function that took a string and, presuming they were numbers, let you drop the integer equivalent into an int field? something like IntField=INTEGER($CharField$) I see currency conversion fields, but no text-to-number or number-to-text fields, and I know at least one direction will give you a mismatch error if you try just shoving one into another. Thanks in advance (and a beer at Insight 2015) to the first reply with the answer ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
Let me dig through my archives this weekend. I took my tests back in 2000. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, March 06, 2015 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Requirements Doc ** Howard, That would be awesome if you had that sort of thing laying aroundexactly what I'm looking for :) On Fri, Mar 6, 2015 at 10:46 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** One of the tests I took, was to build a record data base. Yes I said record. I remember it had to have the speed (33.3/78/45), all the info on the album, the ability to import from the record DB that was on line). Also be usable with the old palm pilot interface. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, March 06, 2015 12:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [arslist] Requirements Doc ** I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.commailto:ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. [cid:image001.png@01D0580C.C65670F0] Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769tel:%28908%29%20613-5769 Cell: (914) 263-6802tel:%28914%29%20263-6802 [LinkedIn]http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/OJSgMqzJEV!GX2PQPOmvUk8LIR8eqmo3tDxfwyx1aMWy8LcjapzIDuA2sGsCtyo!GwFkGTx!tij3vm7b4Ic+!w== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG, Date: 03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Function: Convert String to Integer
Ok, but in the old days, didn't that toss up a mismatch error? Did they add some intelligence/library behind the scenes? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
One of the tests I took, was to build a record data base. Yes I said record. I remember it had to have the speed (33.3/78/45), all the info on the album, the ability to import from the record DB that was on line). Also be usable with the old palm pilot interface. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, March 06, 2015 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Requirements Doc ** I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.commailto:ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. [cid:image001.png@01D0580B.9216B2B0] Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769tel:%28908%29%20613-5769 Cell: (914) 263-6802tel:%28914%29%20263-6802 [LinkedIn]http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/OJSgMqzJEV!GX2PQPOmvUk8LIR8eqmo3tDxfwyx1aMWy8LcjapzIDuA2sGsCtyo!GwFkGTx!tij3vm7b4Ic+!w== to report this email as spam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Naked ARS (was: The ~! for filter names)
Hi, Ray: Can you repost the link here for your idea? If I haven't already, I will definitely vote it up. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, March 06, 2015 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Naked ARS (was: The ~! for filter names) Thanks. The whole point was that some people don't even KNOW that the engine is, well, an engine unto itself. There seems to be a trend (marketing?) to present the image that Remedy is ONLY CMDB/ITSM. It's always challenging to explain to customers that those are just apps running on a (very nice) workflow engine underneath. I'm all for canned apps where they make sense. Ease of upgrade path, support, etc etc. However, small steps seem to keep happening in the product evolution over the last few versions to slowly close off the custom-build path and I'd just like to ask for the server/engine to be made available *without* the suite. As great (or not great) as anyone might feel the suite is, there are plenty out there who want something simpler, or more modular, or (insert complaint here). It's part of why other products (especially those that start with S and end with W) get a lot of migration. There needs to be more flexibility. It also lets you push back on customizers from a support perspective. It won't be quite as ridiculous to have support tell you that's been customized, we don't support it because if you want custom, you should buy the naked product and build your own. I'm not pretending it's is any big magical answer. The request was really just to speak to a mindset to say quit forcing one solution as if it is the right answer for everyone. Bring back some choice. Now if you've pitched Galileo (ITSM/CMDB v9) to customers and they don't like it, make this Plan B, a workflow engine platform where you can roll your own. Plenty won't like that either, but some do already and others will going forward, and it would be nice not to have to install all the ITSM spagetti if it's not going to be used. Make a modular installer where base is ONLY the engine and User/Group tables. Add some option checkboxes for Email Engine, Mid-Tier, Preferences, and other foundation elements some will still want in a custom build, BUT OTHERS WON'T. 15 up-votes so far in just a couple days. I think I hit a nerve ;) (/endsoapbox) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
Yea, what I'm looking for is a doc that says 'I need an application built, I want to store these 5 attributes, and this is what I want to store in them, I want to be able to search on these 2 fields, where what I'm searching on could be anywhere in the field, blah blah blah I'm not looking for an enhancement requirements doc to an existing applicationjust a simple two or three page requirements doc for a 'sample' application that I don't need to create myselfI certainly could create such a document...but I'm just trying to see if anyone has one laying around from a class they took, or something similar. On Fri, Mar 6, 2015 at 10:42 AM, Rick Cook remedyr...@gmail.com wrote: ** I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the email function (located under function on left side navigation panel) in tickets to allow for canned messages. Many teams that are fulfilling requests have messages to send formatted in a specific way with a specific message and want to send during the setup/completion of the requests. So the idea would be to create a form where the various teams can add/modify their canned messages and then have it selectable from a menu on the email dialog box. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. *Ben Cantatore* *Remedy Product Manager* Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:LJ LongWing lj.longw...@gmail.com To:arslist@ARSLIST.ORG, Date:03/06/2015 09:58 AM Subject:Requirements Doc Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Naked ARS (was: The ~! for filter names)
Per Misi's post earlier in an old/unrelated thread (copy/pasted)... Here is the link for Naked Remedy: https://communities.bmc.com/ideas/9432 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 Wiping out Relationships when a CI is Moved to In Inventory
If a CI is In Inventory, it's not deployed, and to BMC, it is still owned, managed, and controlled by the company, not a group individual. I believe you can set a default owner group for CIs in that status. Rick On Mar 6, 2015 12:39 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I'm surprised that nobody else is feeling any struggles to the new 8.1 OOB workflow that deletes all People relationships when a CI is moved to In Inventory. Surely (don't call me Shirley!) the CI is still supported by or owned by a Support Group or Organization and this usually doesn't go away if In Inventory does it? Our customer is requesting that these relationships do not get touched when a CI is moved to In Inventory. Do most people just not use In Inventory? It's really horrible and has caused lots of problems for us. We have fixed many bugs for BMC on our own in relation to this. My previous Post: Does anyone else struggle with this in 8.1? Why would all relationships get wiped out when a CI is moved to In Inventory? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 Wiping out Relationships when a CI is Moved to In Inventory
I'm surprised that nobody else is feeling any struggles to the new 8.1 OOB workflow that deletes all People relationships when a CI is moved to In Inventory. Surely (don't call me Shirley!) the CI is still supported by or owned by a Support Group or Organization and this usually doesn't go away if In Inventory does it? Our customer is requesting that these relationships do not get touched when a CI is moved to In Inventory. Do most people just not use In Inventory? It's really horrible and has caused lots of problems for us. We have fixed many bugs for BMC on our own in relation to this. My previous Post: Does anyone else struggle with this in 8.1? Why would all relationships get wiped out when a CI is moved to In Inventory? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AST:BulkUpdate-Display
I updated the Asset Table on this form to include a field that is now on the Attributes form. How in the world can I get this same field added to this table? It seems like I can only choose from the fields off of the BMC.CORE:BMC_BaseElement table. Has anyone figured this out? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
