Re: Using labels in quailication.

2015-04-17 Thread Misi Mladoniczky
Hi,

Can you please tell us what the problem is, or exactly what is it you want to
understand better?

A link to the online documentation would help in understanding the context.

Best Regards - Misi, RRR AB, http://rrr.se

 This is a small excerpt from a differences between user tool and browser
 client document that I have a slight difficulty understanding. Could
 someone who has understood the text that is highlighted in this screen
 capture please care to explain what it really means?







 Cheers



 Joe




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Re: Using labels in quailication.

2015-04-17 Thread Joe D'Souza
I do not have a problem area as such. I was just reading through a
differences white paper and did not understand that particular section of
that document. I was looking for help in understanding what the author
meant.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 17, 2015 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using labels in quailication.

Hi,

Can you please tell us what the problem is, or exactly what is it you want
to
understand better?

A link to the online documentation would help in understanding the context.

Best Regards - Misi, RRR AB, http://rrr.se

 This is a small excerpt from a differences between user tool and browser
 client document that I have a slight difficulty understanding. Could
 someone who has understood the text that is highlighted in this screen
 capture please care to explain what it really means?







 Cheers



 Joe






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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



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Re: Using labels in quailication.

2015-04-17 Thread William Rentfrow
As with all documentation - there's a good chance you're the first person to 
read it :)

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 17, 2015 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using labels in quailication.

I do not have a problem area as such. I was just reading through a differences 
white paper and did not understand that particular section of that document. I 
was looking for help in understanding what the author meant.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 17, 2015 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using labels in quailication.

Hi,

Can you please tell us what the problem is, or exactly what is it you want to 
understand better?

A link to the online documentation would help in understanding the context.

Best Regards - Misi, RRR AB, http://rrr.se

 This is a small excerpt from a differences between user tool and 
 browser client document that I have a slight difficulty 
 understanding. Could someone who has understood the text that is 
 highlighted in this screen capture please care to explain what it really 
 means?







 Cheers



 Joe






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 Answers Are, and have been for 20 years



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No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4800 / Virus Database: 4311/9524 - Release Date: 04/12/15

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Re: Remedy 7.6.04, Second ARServer added to servergroup without rank number

2015-04-17 Thread Pamela Morales
Thanks I got it!!

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Re: Using labels in quailication.

2015-04-17 Thread Joe D'Souza
Damn. I hate being the first to arrive at a party!

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, April 17, 2015 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using labels in quailication.

As with all documentation - there's a good chance you're the first person to
read it :)

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 17, 2015 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using labels in quailication.

I do not have a problem area as such. I was just reading through a
differences white paper and did not understand that particular section of
that document. I was looking for help in understanding what the author
meant.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 17, 2015 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using labels in quailication.

Hi,

Can you please tell us what the problem is, or exactly what is it you want
to understand better?

A link to the online documentation would help in understanding the context.

Best Regards - Misi, RRR AB, http://rrr.se

 This is a small excerpt from a differences between user tool and 
 browser client document that I have a slight difficulty 
 understanding. Could someone who has understood the text that is 
 highlighted in this screen capture please care to explain what it really
means?







 Cheers



 Joe






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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the 
 Answers Are, and have been for 20 years



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-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4800 / Virus Database: 4311/9524 - Release Date: 04/12/15


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Re: Character Field with menu object

2015-04-17 Thread Joe Castleman
I'm not sure if anyone suggested anything else in the meantime, but just wanted 
to let you know that I came across this almost 4 years after the fact, and I 
think it will be helpful.

I was worried about duplicate values, but I figure they can always clear the 
field.

Thank you!

Joe

Way, way back on Wed, 27 Jul 2011 14:31:18 -0700, Jason Miller 
jason.mil...@gmail.com wrote:

You can do it with two fields and two Active Links (actually 3 because you
need one to clear the field).  The field where you want to store the data is
Read Only and does not have the menu attached.  The second field is set to
Display as Text with no label and has the menu attached.  You place the
second field just to the right of the first field so it all looks like one
field.

Here is a screen shot of the fields:
https://picasaweb.google.com/lh/photo/R_kMfV6yuJEBHgNBusx6I4l9Ka9A_Ux32HYoeH9cjKs?feat=directlink

Screen shots of the two AL details:
https://picasaweb.google.com/lh/photo/CQ9eYYQo4sGHY46XSzv-m4l9Ka9A_Ux32HYoeH9cjKs?feat=directlink
https://picasaweb.google.com/lh/photo/fhatMqQG7C6oqiX_GiLU_ol9Ka9A_Ux32HYoeH9cjKs?feat=directlink

One more thing you may want to do its set the first field (data field) to
Read/Write when the form is in a Search mode.

Jason

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Query for showing Form menu items..

2015-04-17 Thread Joe D'Souza
For forms designed for Remedy User Tool, there was a way to create Form menu
(buttons essentially that showed up in the Form Menu items part and custom
tool bar icons that appeared next to the OTB record macro icon).

 

How were these represented internally in the database? I was about to build
a query to list me forms that had this and another query to list all the
custom form menu items and those little custom toolbar buttons.

 

Joe


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Re: Query for showing Form menu items..

2015-04-17 Thread Grooms, Frederick W
The Toolbar Menu Items are just buttons (like any other on the form) so the 
difference must be in the display properties

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 17, 2015 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Query for showing Form menu items..

**
For forms designed for Remedy User Tool, there was a way to create Form menu 
(buttons essentially that showed up in the Form Menu items part and custom tool 
bar icons that appeared next to the OTB record macro icon).

How were these represented internally in the database? I was about to build a 
query to list me forms that had this and another query to list all the custom 
form menu items and those little custom toolbar buttons.

Joe



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Re: All, today and about this time, is my 3rd year kidney transplant anniversary.

2015-04-17 Thread Rosana Aira
Great news!

On Fri, Apr 17, 2015 at 12:57 PM, Stanley Feinstein 
st...@projectremedies.com wrote:

 **

 Howard,



 It seems like yesterday.  Congratulations.



 Stan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter
 *Sent:* Friday, April 17, 2015 8:48 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* OT: All, today and about this time, is my 3rd year kidney
 transplant anniversary.



 **

 All, today and about this time, is my 3rd year kidney transplant
 anniversary. All I can say is thanks to my hero, my son Andrew. For giving
 me my life back.



 If you feel so inclined reach out to my son Andrew (on face book page) and
 let him know what you think.





 Howard Richter

 Red Hat Certified Technician

 CompTIA Linux+ Certified

 ITIL Foundation Certified

 E-Mail = hrich...@richter-home.net

 Linkedin profile http://www.linkedin.com/in/hbr4270

 Please consider the environment before printing this message



 No virus found in this message.
 Checked by AVG - www.avg.com
 Version: 2015.0.5863 / Virus Database: 4331/9560 - Release Date: 04/17/15

 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

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OT: All, today and about this time, is my 3rd year kidney transplant anniversary.

2015-04-17 Thread Howard Richter


All, today and about this time, is my 3rd year kidney transplant
anniversary. All I can say is thanks to my hero, my son Andrew. For giving
me my life back.

 

If you feel so inclined reach out to my son Andrew (on face book page) and
let him know what you think.

 

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail =  mailto:hrich...@richter-home.net hrich...@richter-home.net

Linkedin profile  http://www.linkedin.com/in/hbr4270
http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 


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Re: All, today and about this time, is my 3rd year kidney transplant anniversary.

2015-04-17 Thread Joe D'Souza
 

It does seem like it wasn't that long ago. Glad you are still enjoying good
health!

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Friday, April 17, 2015 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: All, today and about this time, is my 3rd year kidney
transplant anniversary.

 

Howard,

 

It seems like yesterday.  Congratulations.

 

Stan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, April 17, 2015 8:48 AM
To: arslist@ARSLIST.ORG
Subject: OT: All, today and about this time, is my 3rd year kidney
transplant anniversary.

 

** 

All, today and about this time, is my 3rd year kidney transplant
anniversary. All I can say is thanks to my hero, my son Andrew. For giving
me my life back.

 

If you feel so inclined reach out to my son Andrew (on face book page) and
let him know what you think.

 

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail =  mailto:hrich...@richter-home.net hrich...@richter-home.net

Linkedin profile  http://www.linkedin.com/in/hbr4270
http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5863 / Virus Database: 4331/9560 - Release Date: 04/17/15

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: All, today and about this time, is my 3rd year kidney transplant anniversary.

2015-04-17 Thread Stanley Feinstein


Howard,

 

It seems like yesterday.  Congratulations.

 

Stan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, April 17, 2015 8:48 AM
To: arslist@ARSLIST.ORG
Subject: OT: All, today and about this time, is my 3rd year kidney
transplant anniversary.

 

** 

All, today and about this time, is my 3rd year kidney transplant
anniversary. All I can say is thanks to my hero, my son Andrew. For giving
me my life back.

 

If you feel so inclined reach out to my son Andrew (on face book page) and
let him know what you think.

 

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail =  mailto:hrich...@richter-home.net hrich...@richter-home.net

Linkedin profile  http://www.linkedin.com/in/hbr4270
http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5863 / Virus Database: 4331/9560 - Release Date: 04/17/15

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: 7.5 midtier on a 2012 server

2015-04-17 Thread Jason Miller
I wonder if this is related to 8dot3name being disabled by default in 2013?
You might need to use the fsutil to enable 8.3 naming.

https://technet.microsoft.com/en-us/library/ff621566.aspx

On Wed, Apr 15, 2015 at 5:39 AM, richard@bwc.state.oh.us 
richard@bwc.state.oh.us wrote:

 JDK/JRE 1.5.0_15

 The same versions are working fine on the ARserver 

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
 Sent: Tuesday, April 14, 2015 4:58 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: 7.5 midtier on a 2012 server

 Which version of Java are you using?

 Mid-Tier 7.5 came out in 2009 and Java 7 came out in 2011.  I have heard
 that Java 8 causes issues on older Mid-Tiers.

 You may want to make sure which java Tomcat is using

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
 Sent: Tuesday, April 14, 2015 2:20 PM
 To: arslist@ARSLIST.ORG
 Subject: 7.5 midtier on a 2012 server

 **
 Has anyone installed 7.5 patch 007 midtier on a 2012 server?
 I've been asked to do one and although everything seems to Install
 correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp .
 The AR 7.5 patch 007  server installed fine and Access the db fine.

 Thanks.


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Services within ITSM, how are you doing it?

2015-04-17 Thread John Marshall
My colleagues and I are having a discussion about the best way to create, 
utilize and classify a combination of technical and business services within 
ITSM. We are anticipating about 150 or so total services being defined when we 
finish updating our service catalog

With this in mind, one of the concerns that we have is the sheer volume of 
services that will be available from within the Service drop down field (i.e. 
within Incident and Change) as most of our customers will be ‘users’ of most of 
the services. I am curious if those of you with a “large” number of defined 
services have an issues with such a list and/or how you handle the layout of 
such a list (i.e. somehow use a tier structure)

Another item that we want to make sure is addressed is that the services are 
able to be rolled up and reported on at a higher level classification of the 
service. Some of the things we are thinking about to help this are of using the 
product tiers of the CI to have the tickets populate the initial ProdCats on 
things like Incident, but this workflow/behavior is not always consistent 
across other modules and would entail manual entry of these values in the 
ProdCats of the entry. Another option we have discussed is the use of joining 
in a report the Service listed in the various ITSM module tickets with the CI’s 
ProdCats for rollup purposes. We are curious if and how anyone else is doing 
this type of roll up.

Lastly, we are trying not to create customized workflow/fields in order to 
accomplish these tasks.

Thanks for any input and suggestions

John

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Re: Query for showing Form menu items..

2015-04-17 Thread Joe D'Souza
@ Fred,
Yes I know about them being nothing but merely buttons presented in a
different way and was trying to find a flag or a display property that
easily differentiated them from the rest of the control fields. But ran into
other things I thought I could do first so will circle back to this again
later.

@ Misi,
That sounds like a handy tool. Where does the converted navigation item go
on the form - does it fall in a random place and then it needs to be moved
around as is necessary?

I might not be able to download it and use it on their system as they may or
may not allow that to be done, but I can certainly recommend that they
should to make their lives a little more easy.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 17, 2015 5:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Query for showing Form menu items..

Hi,

I have a tool that converts the old navigation menu to a Nav-field.

Just export the def, run the tool, and you will get a new def with the forms
that needed conversion.

Import it and reposition/size the Nav-field and you are done.

https://rrr.se/cgi/tools/main?tool=rrrMenuToNav

You will get a list of forms that needed conversion.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 The Toolbar Menu Items are just buttons (like any other on the form) so
the
 difference must be in the display properties

 Fred

 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Friday, April 17, 2015 1:11 PM
 To: arslist@ARSLIST.ORG
 Subject: Query for showing Form menu items..

 **
 For forms designed for Remedy User Tool, there was a way to create Form
menu
 (buttons essentially that showed up in the Form Menu items part and custom
 tool bar icons that appeared next to the OTB record macro icon).

 How were these represented internally in the database? I was about to
build a
 query to list me forms that had this and another query to list all the
custom
 form menu items and those little custom toolbar buttons.

 Joe





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 Where the Answers Are, and have been for 20 years



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Timeout ARERR 93

2015-04-17 Thread James Smith
Hi List,

It has been a long time since we interacted with each other. Hope entire list 
is doing fine.

Now let me describe you about my issue and grab some info if you can share. I 
am getting 93 error on Incident Console only but not on other console. I have 
checked API, SQL and Filter logs but couldn't find anything. 

Please let me know if you have any solution to fix it.

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Re: Query for showing Form menu items..

2015-04-17 Thread Misi Mladoniczky
Hi,

I have a tool that converts the old navigation menu to a Nav-field.

Just export the def, run the tool, and you will get a new def with the forms
that needed conversion.

Import it and reposition/size the Nav-field and you are done.

https://rrr.se/cgi/tools/main?tool=rrrMenuToNav

You will get a list of forms that needed conversion.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 The Toolbar Menu Items are just buttons (like any other on the form) so the
 difference must be in the display properties

 Fred

 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Friday, April 17, 2015 1:11 PM
 To: arslist@ARSLIST.ORG
 Subject: Query for showing Form menu items..

 **
 For forms designed for Remedy User Tool, there was a way to create Form menu
 (buttons essentially that showed up in the Form Menu items part and custom
 tool bar icons that appeared next to the OTB record macro icon).

 How were these represented internally in the database? I was about to build a
 query to list me forms that had this and another query to list all the custom
 form menu items and those little custom toolbar buttons.

 Joe



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 Where the Answers Are, and have been for 20 years


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Remedy Administrator/Developer Opportunity in NY/NJ Area

2015-04-17 Thread Faber, Rebekah
Hi There!

Anyone available for a 1+ year contract opportunity located in the Southwest US 
area?  This is for an ITSM Developer/Configuration Role.  This is a government 
contract so Secret Clearance is required. We are able to cover all travel costs 
as needed! Please contact me for more details if interested. Thanks!

With Warm Regards,

Rebekah Faber
Sr. IT/Remedy Recruiter
10 E 22nd Street, Suite 206
Lombard, IL 60148
Phone: (630) 541-2070| Confidential Fax: (630) 282-7014
Email: rfa...@columnit.commailto:ddelg...@columnit.com
www.columntech.comhttp://www.columntech.com/
http://www.linkedin.com/in/rebekahfaber

[cid:image002.jpg@01D076C2.30D23580]
Column Technologies | BMC Software Worldwide Top Solution Partner

Notice: This message and any attachments are intended only for the use of the 
individual or entity to which it is addressed and contains information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this notice is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
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Re: Remedy Administrator/Developer Opportunity in NY/NJ Area

2015-04-17 Thread David Kent
Rebekah,
   Your e-mail is a little confusing.  The subject indicates a position in
the NY/NJ area, but the body of the text describes a position in the
southwest.  If your position happens to be in the Denver, CO area, I am
definitely interested.  I have a current TS/SCI clearance and can start
immediately, but do not wish to relocate.

David Kent


On Fri, Apr 17, 2015 at 4:18 PM, Faber, Rebekah rfa...@columnit.com wrote:

 **

 Hi There!

 Anyone available for a 1+ year contract opportunity located in the
 Southwest US area?  This is for an ITSM Developer/Configuration Role.  This
 is a government contract so *Secret Clearance* is required. We are able
 to cover all travel costs as needed! Please contact me for more details if
 interested. Thanks!



 With Warm Regards,


 Rebekah Faber

 *Sr. IT/Remedy Recruiter*

 10 E 22nd Street, Suite 206

 Lombard, IL 60148

 Phone: (630) 541-2070| Confidential Fax: (630) 282-7014

 Email: rfa...@columnit.com ddelg...@columnit.com

 *www.columntech.com http://www.columntech.com/*

 http://www.linkedin.com/in/rebekahfaber



 [image: cid:image002.jpg@01D076C2.30D23580]

 *Column Technologies | BMC Software Worldwide Top Solution Partner *


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David J. Kent, Lt Col (ret), USAF
Cell: 719-482-8687
Linked-In: http://www.linkedin.com/in/davidkent201

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Kent - Remedy Resume.docx
Description: MS-Word 2007 document


Re: All, today and about this time, is my 3rd year kidney transplant anniversary.

2015-04-17 Thread Ramy S. Ayoub
Congratulations ;)

On Friday, April 17, 2015, Stanley Feinstein st...@projectremedies.com
wrote:

 **

 Howard,



 It seems like yesterday.  Congratulations.



 Stan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');]
 *On Behalf Of *Howard Richter
 *Sent:* Friday, April 17, 2015 8:48 AM
 *To:* arslist@ARSLIST.ORG
 javascript:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');
 *Subject:* OT: All, today and about this time, is my 3rd year kidney
 transplant anniversary.



 **

 All, today and about this time, is my 3rd year kidney transplant
 anniversary. All I can say is thanks to my hero, my son Andrew. For giving
 me my life back.



 If you feel so inclined reach out to my son Andrew (on face book page) and
 let him know what you think.





 Howard Richter

 Red Hat Certified Technician

 CompTIA Linux+ Certified

 ITIL Foundation Certified

 E-Mail = hrich...@richter-home.net
 javascript:_e(%7B%7D,'cvml','hrich...@richter-home.net');

 Linkedin profile http://www.linkedin.com/in/hbr4270

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 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_



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