Re: ARSlist Future

[Theo Fondse (Gmail)]

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! 

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: ARSlist Future

[Patrick Zandi]

Agreed

Sent from my iPhone

> On Jun 2, 2016, at 2:34 PM, William Rentfrow  
> wrote:
> 
> **
> First - thank you Daniel for a whole lot of work for some pretty nebulous 
> rewards over the years :)
>  
> Second - I think I have the same concerns.  I have at least 8+ years of the 
> ARS list archived and indexed in a local PST file.  Whenever I run into a 
> problem the very first thing I do is search that.  More than once I've found 
> my own answer to a problem from 2-3 years ago, and many times I've found the 
> thing I was looking for from other people.
>  
> Searching BMC's site is not the same experience.  I have gotten very 
> frustrated with some things and explained this to our premiere support 
> manager where I will search for an exact specific phrase and get zero 
> results, only to find that exact phrase later in all caps, or not in caps, or 
> even a few times exactly matching.  The indexing needs to be improved - a LOT 
> - for me to even begin to compare it to this.
>  
> The other thing is I'm not nearly as active as many members are but there are 
> many days I'll open the list, peruse the titles quick, and then close it if I 
> can't help.  I don't ever do that with Communities - ever.  There's no 
> friendly version of that - even an email digest version is just going to get 
> "Cluttered" by Outlook since I'll rarely read it (Linked In's emails have 
> already suffered this fate).
>  
> I  bring that up just to put it out there if you are listing community 
> concerns with your discussion with BMC as this goes on.  The arslist has 
> been, without a doubt, the single best resource I have ever had available for 
> work with any line of products I have ever worked on.  I knew it's day would 
> come, and it will be missed.
>  
> William Rentfrow
> wrentf...@stratacominc.com
> Office: 715-204-3061 or 701-232-5697x25
> Cell: 715-498-5056
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, June 02, 2016 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
>  
> **
> I think to Shawn's point though, this will be a new area that overlaps 
> others. If I post an AR System discussion to ARSlist Community (or maybe it 
> is a group, subtle differences in Jive) the people following the AR System 
> community won't see it. If I post a discussion that is one of those 
> borderline ARS/ITSM topics in the ARlist Community it muddies the existing 
> issue of do I post to AR System or ITSM. Then of course there will be the 
> people that have never heard of the ARSlist that will find it and post 
> inappropriately to just because they don't know where else to post (fairly 
> common in the BMC Communities).
>  
> Adding an ARSlist seems duplicative to me since anything we discuss here 
> already has a place in Communities; even Off Topic. It is adding 
> fragmentation to an already fragmented model.
>  
> Dan, can you give us some examples of how you see the ARSlist Community being 
> used in the existing BMC Communities model? Is it purely to retain an 
> exclusive space for this group of people that have been helping each other 
> for many years?
>  
> Don't get me wrong, I am sad to see the List go however I questioning if this 
> move is useful/helpful? But maybe I don't see the big picture and is why I 
> ask.
>  
> Jason
>  
> On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing  wrote:
> **
> I think the idea is that there will be an ARSList group, where the threads 
> can act in the same manner as they do in the current list, where you post 
> whatever you want in a 'common area' and you get responses from anyone that 
> subscribes to that areaso, I personally will be signed up to all of the 
> stuff in communities AND this onethe more the merrier :D
>  
> On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
>  wrote:
> What I find to be difficult is how everything has to be categorized, and the 
> way things are listed in the "feed" is kind of cumbersome.  For example, on 
> the ARSlist I can post something that isn't specific to a module or area and 
> get a lot of visibility.  Let's say I'm having problems with SLM, and I post 
> it to that section of the site, perhaps people subscribed to Incident 
> Management will have better input, but won't ever see it.  I also don't like 
> how voting on stuff shows up as activity (although I haven't looked in a 
> while so maybe they've changed it) which clutters up a lot of the feed.
> 
> That being said, I do find searching for and following threads to be easier 
> on Communities, but it doesn't help me see a long stream of random stuff like 
> the ARSList does.  In any case, as a subscriber to both I'll be sad to see 
> the ARSList go, truly the end of an era.
> 
> Thanks,
> 
> Shawn Pierson
> Remedy Developer | Energy Transfer
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of 

SRD Mapping for Change Requests

[Hennigan, Sandra H CTR DSS DSS HQ (US)]

We are heavily using SRM; lots of SRDs for consumption including SRDs for 
Change Management. 

For a Work Order SRD, SR Field Mapping will push data from the SR Type Field on 
the Service Request to its corresponding WO Type Field on a Work Order. Can 
this mapping be done on a Change Request? 

My thought was to use the z1D Char fields but they are not present on the 
CHG:ChangeInterface_Create form.  Unlike the WOI:WorkOrderInterface_Create form 
which holds the WO Type Fields, the CHG:ChangeInterface_Create form does not 
have similar fields. 
Can SR Field Mapping that pushes data to the Service Request push data to a 
Change Request? If not, how about a Filter that fires on SR submit to push in a 
SR Field Type to a z1D Char field?

Your feedback is appreciated. Thank you,

Sandra

ARS/ITSM 8.1.01
SQL db


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"Where the Answers Are, and have been for 20 years"

Customizing My IT 1.4 CSS

[William Rentfrow]

So...I want the user name in My IT to automatically go to all CAPS.

My IT is archtecteduniquely.  Doing this in Smart IT was as easy as adding 
something to the CSS and an onBlur uppercase to the HTML source.

I need help finding the appropriate file to alter the login for My IT 1.4.00

The "view source" of the login for My IT shows these properties for the user 
name input:



However, that's not from the URL that you start with at MyIT - it's cobbled 
together from a bunch of other places.  If I could find it the CSS could just 
be altered to add the  "text-transform: uppercase;" CSS to it.

However, due to the chaining of the source files on the server I can not find 
the appropriate file.  I  THOUGHT I did, but apparently notor there's some 
caching going on...

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


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"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Bennett, Craig]

I have browsed the every single arlist post from today in my outlook folder,  
in the time it took for BMC communites to time out in my web browser

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, June 02, 2016 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

**
First - thank you Daniel for a whole lot of work for some pretty nebulous 
rewards over the years :)

Second - I think I have the same concerns.  I have at least 8+ years of the ARS 
list archived and indexed in a local PST file.  Whenever I run into a problem 
the very first thing I do is search that.  More than once I've found my own 
answer to a problem from 2-3 years ago, and many times I've found the thing I 
was looking for from other people.

Searching BMC's site is not the same experience.  I have gotten very frustrated 
with some things and explained this to our premiere support manager where I 
will search for an exact specific phrase and get zero results, only to find 
that exact phrase later in all caps, or not in caps, or even a few times 
exactly matching.  The indexing needs to be improved - a LOT - for me to even 
begin to compare it to this.

The other thing is I'm not nearly as active as many members are but there are 
many days I'll open the list, peruse the titles quick, and then close it if I 
can't help.  I don't ever do that with Communities - ever.  There's no friendly 
version of that - even an email digest version is just going to get "Cluttered" 
by Outlook since I'll rarely read it (Linked In's emails have already suffered 
this fate).

I  bring that up just to put it out there if you are listing community concerns 
with your discussion with BMC as this goes on.  The arslist has been, without a 
doubt, the single best resource I have ever had available for work with any 
line of products I have ever worked on.  I knew it's day would come, and it 
will be missed.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, June 02, 2016 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

**
I think to Shawn's point though, this will be a new area that overlaps others. 
If I post an AR System discussion to ARSlist Community (or maybe it is a group, 
subtle differences in Jive) the people following the AR System community won't 
see it. If I post a discussion that is one of those borderline ARS/ITSM topics 
in the ARlist Community it muddies the existing issue of do I post to AR System 
or ITSM. Then of course there will be the people that have never heard of the 
ARSlist that will find it and post inappropriately to just because they don't 
know where else to post (fairly common in the BMC Communities).

Adding an ARSlist seems duplicative to me since anything we discuss here 
already has a place in Communities; even Off Topic. It is adding fragmentation 
to an already fragmented model.

Dan, can you give us some examples of how you see the ARSlist Community being 
used in the existing BMC Communities model? Is it purely to retain an exclusive 
space for this group of people that have been helping each other for many years?

Don't get me wrong, I am sad to see the List go however I questioning if this 
move is useful/helpful? But maybe I don't see the big picture and is why I ask.

Jason

On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
I think the idea is that there will be an ARSList group, where the threads can 
act in the same manner as they do in the current list, where you post whatever 
you want in a 'common area' and you get responses from anyone that subscribes 
to that areaso, I personally will be signed up to all of the stuff in 
communities AND this onethe more the merrier :D

On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era

Re: ARSlist Future

[Bennett, Craig]

What I like about arslist in my email client?  I do not get continual issues 
with the BMC webpage timing out. 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 02, 2016 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.

___
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Are, and have been for 20 years"

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"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[William Rentfrow]

First - thank you Daniel for a whole lot of work for some pretty nebulous 
rewards over the years :)

Second - I think I have the same concerns.  I have at least 8+ years of the ARS 
list archived and indexed in a local PST file.  Whenever I run into a problem 
the very first thing I do is search that.  More than once I've found my own 
answer to a problem from 2-3 years ago, and many times I've found the thing I 
was looking for from other people.

Searching BMC's site is not the same experience.  I have gotten very frustrated 
with some things and explained this to our premiere support manager where I 
will search for an exact specific phrase and get zero results, only to find 
that exact phrase later in all caps, or not in caps, or even a few times 
exactly matching.  The indexing needs to be improved - a LOT - for me to even 
begin to compare it to this.

The other thing is I'm not nearly as active as many members are but there are 
many days I'll open the list, peruse the titles quick, and then close it if I 
can't help.  I don't ever do that with Communities - ever.  There's no friendly 
version of that - even an email digest version is just going to get "Cluttered" 
by Outlook since I'll rarely read it (Linked In's emails have already suffered 
this fate).

I  bring that up just to put it out there if you are listing community concerns 
with your discussion with BMC as this goes on.  The arslist has been, without a 
doubt, the single best resource I have ever had available for work with any 
line of products I have ever worked on.  I knew it's day would come, and it 
will be missed.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, June 02, 2016 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

**
I think to Shawn's point though, this will be a new area that overlaps others. 
If I post an AR System discussion to ARSlist Community (or maybe it is a group, 
subtle differences in Jive) the people following the AR System community won't 
see it. If I post a discussion that is one of those borderline ARS/ITSM topics 
in the ARlist Community it muddies the existing issue of do I post to AR System 
or ITSM. Then of course there will be the people that have never heard of the 
ARSlist that will find it and post inappropriately to just because they don't 
know where else to post (fairly common in the BMC Communities).

Adding an ARSlist seems duplicative to me since anything we discuss here 
already has a place in Communities; even Off Topic. It is adding fragmentation 
to an already fragmented model.

Dan, can you give us some examples of how you see the ARSlist Community being 
used in the existing BMC Communities model? Is it purely to retain an exclusive 
space for this group of people that have been helping each other for many years?

Don't get me wrong, I am sad to see the List go however I questioning if this 
move is useful/helpful? But maybe I don't see the big picture and is why I ask.

Jason

On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
I think the idea is that there will be an ARSList group, where the threads can 
act in the same manner as they do in the current list, where you post whatever 
you want in a 'common area' and you get responses from anyone that subscribes 
to that areaso, I personally will be signed up to all of the stuff in 
communities AND this onethe more the merrier :D

On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi 
Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future
Hi Frederick,

If you are not interested in other things on communitie

Re: ARSlist Future

[Jason Miller]

I think to Shawn's point though, this will be a new area that overlaps
others. If I post an AR System discussion to ARSlist Community (or maybe it
is a group, subtle differences in Jive) the people following the AR
System community won't see it. If I post a discussion that is one of those
borderline ARS/ITSM topics in the ARlist Community it muddies the existing
issue of do I post to AR System or ITSM. Then of course there will be the
people that have never heard of the ARSlist that will find it and post
inappropriately to just because they don't know where else to post (fairly
common in the BMC Communities).

Adding an ARSlist seems duplicative to me since anything we discuss here
already has a place in Communities; even Off Topic. It is adding
fragmentation to an already fragmented model.

Dan, can you give us some examples of how you see the ARSlist Community being
used in the existing BMC Communities model? Is it purely to retain an
exclusive space for this group of people that have been helping each other for
many years?

Don't get me wrong, I am sad to see the List go however I questioning if
this move is useful/helpful? But maybe I don't see the big picture and is
why I ask.

Jason

On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing  wrote:

> **
> I think the idea is that there will be an ARSList group, where the threads
> can act in the same manner as they do in the current list, where you post
> whatever you want in a 'common area' and you get responses from anyone that
> subscribes to that areaso, I personally will be signed up to all of the
> stuff in communities AND this onethe more the merrier :D
>
> On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
>> What I find to be difficult is how everything has to be categorized, and
>> the way things are listed in the "feed" is kind of cumbersome.  For
>> example, on the ARSlist I can post something that isn't specific to a
>> module or area and get a lot of visibility.  Let's say I'm having problems
>> with SLM, and I post it to that section of the site, perhaps people
>> subscribed to Incident Management will have better input, but won't ever
>> see it.  I also don't like how voting on stuff shows up as activity
>> (although I haven't looked in a while so maybe they've changed it) which
>> clutters up a lot of the feed.
>>
>> That being said, I do find searching for and following threads to be
>> easier on Communities, but it doesn't help me see a long stream of random
>> stuff like the ARSList does.  In any case, as a subscriber to both I'll be
>> sad to see the ARSList go, truly the end of an era.
>>
>> Thanks,
>>
>> Shawn Pierson
>> Remedy Developer | Energy Transfer
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, June 02, 2016 9:09 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARSlist Future
>>
>> Hi Frederick,
>>
>> If you are not interested in other things on communities, it is very easy
>> to set it up in a similar way as it works now.
>>
>> You get an email for each post, and you can reply to the post using email.
>>
>> To get the complete thread you click on a link in the email to read it.
>>
>> Or the thread view, in my email reader, also works fine on the
>> communities emails.
>>
>> It is easy to create a mail-sorting-filter on the subject of the email to
>> get all future ARSList emails into a separate folder, just as I get my
>> current ARSList emails sorted :-)
>>
>> So if you do not want things to change, it can stay more or less as it is
>> now.
>>
>> I think that Dan has made sure that something similar to the digest
>> emails will also be available. Right Dan?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > I'm will be sad to see it move.   Email is so much easier and so much
>> less
>> > bandwidth than a web forum.
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
>> > Sent: Wednesday, June 01, 2016 3:37 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: ADM: ARSlist Future
>> >
>> > **
>> > I will be moving the ARSlist Community to BMC Communities. Where our
>> > members will still be the only ones that know why this is the Action
>> > Request System list and not the Remedy list.
>> >
>> > Some of the concerns expressed have been raised by me with BMC and I
>> > make this move with the assurance of non-interference and in fact
>> > increased co-operation for the good of the community.
>> >
>> > At least one server will stay commissioned until October, but v

Re: ARSlist Future

[LJ LongWing]

I think the idea is that there will be an ARSList group, where the threads
can act in the same manner as they do in the current list, where you post
whatever you want in a 'common area' and you get responses from anyone that
subscribes to that areaso, I personally will be signed up to all of the
stuff in communities AND this onethe more the merrier :D

On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> What I find to be difficult is how everything has to be categorized, and
> the way things are listed in the "feed" is kind of cumbersome.  For
> example, on the ARSlist I can post something that isn't specific to a
> module or area and get a lot of visibility.  Let's say I'm having problems
> with SLM, and I post it to that section of the site, perhaps people
> subscribed to Incident Management will have better input, but won't ever
> see it.  I also don't like how voting on stuff shows up as activity
> (although I haven't looked in a while so maybe they've changed it) which
> clutters up a lot of the feed.
>
> That being said, I do find searching for and following threads to be
> easier on Communities, but it doesn't help me see a long stream of random
> stuff like the ARSList does.  In any case, as a subscriber to both I'll be
> sad to see the ARSList go, truly the end of an era.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, June 02, 2016 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
>
> Hi Frederick,
>
> If you are not interested in other things on communities, it is very easy
> to set it up in a similar way as it works now.
>
> You get an email for each post, and you can reply to the post using email.
>
> To get the complete thread you click on a link in the email to read it.
>
> Or the thread view, in my email reader, also works fine on the communities
> emails.
>
> It is easy to create a mail-sorting-filter on the subject of the email to
> get all future ARSList emails into a separate folder, just as I get my
> current ARSList emails sorted :-)
>
> So if you do not want things to change, it can stay more or less as it is
> now.
>
> I think that Dan has made sure that something similar to the digest emails
> will also be available. Right Dan?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > I'm will be sad to see it move.   Email is so much easier and so much
> less
> > bandwidth than a web forum.
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> > Sent: Wednesday, June 01, 2016 3:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject: ADM: ARSlist Future
> >
> > **
> > I will be moving the ARSlist Community to BMC Communities. Where our
> > members will still be the only ones that know why this is the Action
> > Request System list and not the Remedy list.
> >
> > Some of the concerns expressed have been raised by me with BMC and I
> > make this move with the assurance of non-interference and in fact
> > increased co-operation for the good of the community.
> >
> > At least one server will stay commissioned until October, but various
> > web sites and services you see will vanish between now and then as I
> > work with BMC and my ISP.
> >
> > The URLs will be changed to point to the new home at the appropriate
> > time, and I will continue with (likely monthly) updates over the summer.
> >
> > Note: WWRUG still exists and like any franchise of repeatable events,
> > can return at any time with the same or a new cast :)
> >
> > The Farewell to the Listserv based version of the ARSlist will be held
> > at BMC:Engage, where the answers are.
> >
> > Cheers Daniel
> > RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist
> > Chairman of WWRUG
> >
> >
> >
> > __
> > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
> Private and confidential as detailed here<
> http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access
> hyperlink, please e-mail sender.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.or

Re: ARSlist Future

[Pierson, Shawn]

What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our
> members will still be the only ones that know why this is the Action
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I
> make this move with the assurance of non-interference and in fact
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various
> web sites and services you see will vanish between now and then as I
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events,
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Grooms, Frederick W]

Actually I have tried the email reply to other Communities posts and I always 
get an error

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get
all future ARSList emails into a separate folder, just as I get my current
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails
will also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our members
> will still be the only ones that know why this is the Action Request System
> list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I make this
> move with the assurance of non-interference and in fact increased co-operation
> for the good of the community.
>
> At least one server will stay commissioned until October, but various web
> sites and services you see will vanish between now and then as I work with BMC
> and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate time, and
> I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, can
> return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held at
> BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet]
> Founder of the ARSlist
> Chairman of WWRUG



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Modify login.jsp on Unix mid tier

[Grooms, Frederick W]

Since it is owned by root then only root can modify

You will need to contact your system admin (whoever can login to the server as 
root) to change the permissions/owner

If root has given you rights to run the chown command you could do 
   sudo  chown      login.jsp   

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Thursday, June 02, 2016 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modify login.jsp on Unix mid tier

This is what I used.

-bash$   ls -l login.jsp
-rwxr-xr-x1   root   root

-bash$  pfexec chown   login.jsp
chown: login.jsp: Not owner


-Kaur



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Misi Mladoniczky]

Hi Frederick,

If you are not interested in other things on communities, it is very easy to
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get
all future ARSList emails into a separate folder, just as I get my current
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails
will also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our members
> will still be the only ones that know why this is the Action Request System
> list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I make this
> move with the assurance of non-interference and in fact increased co-operation
> for the good of the community.
>
> At least one server will stay commissioned until October, but various web
> sites and services you see will vanish between now and then as I work with BMC
> and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate time, and
> I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, can
> return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held at
> BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet]
> Founder of the ARSlist
> Chairman of WWRUG
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Modify login.jsp on Unix mid tier

[Su Kaur]

This is what I used.

-bash$   ls -l login.jsp
-rwxr-xr-x1   root   root

-bash$  pfexec chown   login.jsp
chown: login.jsp: Not owner


-Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Chat 8.0 - Can it be used with a custom application?

[Sinclair, Keith]

I've been asked to look into adding chat to our custom-built system and I was 
wondering if anyone knew if BMC Chat 8.0 could be integrated into a custom 
system or does it only work with 8 ITSM?

Thanks!

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Grooms, Frederick W]

I'm will be sad to see it move.   Email is so much easier and so much less 
bandwidth than a web forum.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Wednesday, June 01, 2016 3:37 PM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

**
I will be moving the ARSlist Community to BMC Communities. Where our members 
will still be the only ones that know why this is the Action Request System 
list and not the Remedy list.

Some of the concerns expressed have been raised by me with BMC and I make this 
move with the assurance of non-interference and in fact increased co-operation 
for the good of the community.

At least one server will stay commissioned until October, but various web sites 
and services you see will vanish between now and then as I work with BMC and my 
ISP.

The URLs will be changed to point to the new home at the appropriate time, and 
I will continue with (likely monthly) updates over the summer.

Note: WWRUG still exists and like any franchise of repeatable events, can 
return at any time with the same or a new cast :)

The Farewell to the Listserv based version of the ARSlist will be held at 
BMC:Engage, where the answers are.

Cheers Daniel
RAC 1995 [no number, they didn't have them yet]
Founder of the ARSlist
Chairman of WWRUG



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Modify login.jsp on Unix mid tier

[Grooms, Frederick W]

If you do   
ls -lt login.jsp   
It should tell you which login is the owner and what the permissions are

You will then need to either login as that login or as root to change the owner 
or permissions

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Thursday, June 02, 2016 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Modify login.jsp on Unix mid tier

Hello,

I am trying to edit login.jsp on 7.6 Unix mid tier but getting an error 
'Permission denied. You are not the owner'. I also tried changing the 
permissions still no luck.
Rename the file or moving a new file didnt work too.

Trying to add a 'System maintenance message' on top of the login screen.

How can I change the permission and update the file?

Thanks!
Kaur



___
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"Where the Answers Are, and have been for 20 years"

Modify login.jsp on Unix mid tier

[Su Kaur]

Hello,

I am trying to edit login.jsp on 7.6 Unix mid tier but getting an error 
'Permission denied. You are not the owner'. I also tried changing the 
permissions still no luck.
Rename the file or moving a new file didnt work too.

Trying to add a 'System maintenance message' on top of the login screen.

How can I change the permission and update the file?

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"