Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Drew Shuller]

This thread, BTW, is a perfect example of why the ARSList is such a helpful
and vital resource.

Drew Shuller

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Re: Test3, new mailman 2.1.25 installed

[LJ LongWing]

lolI don't think I sent that intentionally :D

On Wed, Nov 22, 2017 at 1:11 PM, Jason Miller 
wrote:

> **
> This is a live thread.
>
> Everybody else, please excuse our dust while we build the new ARSlist
> system :)
>
> The good news is we fooled our selves as we test and are having trouble
> telling which system we are working in. This confirms we are on the right
> track wiht the look and feel.
>
> Jason
>
> On Wed, Nov 22, 2017 at 1:59 PM, LJ LongWing 
> wrote:
>
>> **
>> auoddh
>>
>> On Wed, Nov 22, 2017 at 12:41 PM, Dave Shellman 
>> wrote:
>>
>>> **
>>> Misi,
>>>
>>> Looks good.  Seeing email address as expected.  Reply and Reply All are
>>> also going back to ARSList as expected as well.
>>>
>>> Dave
>>>
>>> On Wed, Nov 22, 2017 at 2:13 PM Scott Philben  wrote:
>>>
 **
 I see it

 Sent from my iPhone

 On Nov 22, 2017, at 13:40, onkar shinde  wrote:

 **
 yep.. got it.. Thanks.

 On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:

> **
>
> Let's see if this works. Please respond a little bit guys!
>
>
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at
> WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs
> Find these products, and many free tools and utilities, at
> http://rrr.se
> _ARSlist: "Where the Answers Are" and have been for 20 years_

 _ARSlist: "Where the Answers Are" and have been for 20 years_

 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Test3, new mailman 2.1.25 installed

[Jason Miller]

This is a live thread.

Everybody else, please excuse our dust while we build the new ARSlist
system :)

The good news is we fooled our selves as we test and are having trouble
telling which system we are working in. This confirms we are on the right
track wiht the look and feel.

Jason

On Wed, Nov 22, 2017 at 1:59 PM, LJ LongWing  wrote:

> **
> auoddh
>
> On Wed, Nov 22, 2017 at 12:41 PM, Dave Shellman 
> wrote:
>
>> **
>> Misi,
>>
>> Looks good.  Seeing email address as expected.  Reply and Reply All are
>> also going back to ARSList as expected as well.
>>
>> Dave
>>
>> On Wed, Nov 22, 2017 at 2:13 PM Scott Philben  wrote:
>>
>>> **
>>> I see it
>>>
>>> Sent from my iPhone
>>>
>>> On Nov 22, 2017, at 13:40, onkar shinde  wrote:
>>>
>>> **
>>> yep.. got it.. Thanks.
>>>
>>> On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:
>>>
 **

 Let's see if this works. Please respond a little bit guys!



 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
 Find these products, and many free tools and utilities, at
 http://rrr.se
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Test3, new mailman 2.1.25 installed

[LJ LongWing]

auoddh

On Wed, Nov 22, 2017 at 12:41 PM, Dave Shellman 
wrote:

> **
> Misi,
>
> Looks good.  Seeing email address as expected.  Reply and Reply All are
> also going back to ARSList as expected as well.
>
> Dave
>
> On Wed, Nov 22, 2017 at 2:13 PM Scott Philben  wrote:
>
>> **
>> I see it
>>
>> Sent from my iPhone
>>
>> On Nov 22, 2017, at 13:40, onkar shinde  wrote:
>>
>> **
>> yep.. got it.. Thanks.
>>
>> On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:
>>
>>> **
>>>
>>> Let's see if this works. Please respond a little bit guys!
>>>
>>>
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>>
>>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>>> Find these products, and many free tools and utilities, at http://rrr.se
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Test3, new mailman 2.1.25 installed

[Dave Shellman]

Misi,

Looks good.  Seeing email address as expected.  Reply and Reply All are
also going back to ARSList as expected as well.

Dave

On Wed, Nov 22, 2017 at 2:13 PM Scott Philben  wrote:

> **
> I see it
>
> Sent from my iPhone
>
> On Nov 22, 2017, at 13:40, onkar shinde  wrote:
>
> **
> yep.. got it.. Thanks.
>
> On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:
>
>> **
>>
>> Let's see if this works. Please respond a little bit guys!
>>
>>
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Test3, new mailman 2.1.25 installed

[LJ LongWing]

got it :)

On Wed, Nov 22, 2017 at 12:02 PM, Scott Philben  wrote:

> **
> I see it
>
> Sent from my iPhone
>
> On Nov 22, 2017, at 13:40, onkar shinde  wrote:
>
> **
> yep.. got it.. Thanks.
>
> On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:
>
>> **
>>
>> Let's see if this works. Please respond a little bit guys!
>>
>>
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Test3, new mailman 2.1.25 installed

[Scott Philben]

I see it 

Sent from my iPhone

> On Nov 22, 2017, at 13:40, onkar shinde  wrote:
> 
> **
> yep.. got it.. Thanks.
> 
>> On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:
>> **
>> Let's see if this works. Please respond a little bit guys!
>> 
>> 
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>> 
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Test3, new mailman 2.1.25 installed

[onkar shinde]

yep.. got it.. Thanks.

On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:

> **
>
> Let's see if this works. Please respond a little bit guys!
>
>
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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ADM: Soory wrong address during my test posting...

[Misi Mladoniczky]

Hi,

I am working on getting the new Mailman server in place for the old Listserv 
that has been servicing ARSList for some time.

The switch should not be noticed much, and will occur in a few days.

If you have auto sorting of emails you might have to look into that, but 
otherwise the address will be the same.

We will send a post to the normal list before we do the change.

And sorry for the misdirected email sent a minute ago...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

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Test3, new mailman 2.1.25 installed

[Misi Mladoniczky]

Let's see if this works. Please respond a little bit guys! 

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

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Remedy 7.6.04 - Appears ARERR 307 each time I try creating relationship with other incident

[Natalia Cuesta]

Hi all,

 

Your help please, each time I try to creating a relationship in Incident 
Management (Remedy 7.6.04), appears ARRERR 307 Required field can not be blank 
message.

 

I reviewed the users and they had not error, so I checked the fields and there 
are not required fields in blank.

 

What can I do to resolve the issue?

 

Thank you for your help.

 

Best regards,

 

NC


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Re: [EXTERNAL] Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[LJ LongWing]

Ah yesok, your colleague is/was correctthe attachment pool/field on
the primary form is display only and only used as a transfer point between
your attachment form and your interface form...it's the only way to get
working what you want to do.and doesn't impact the 'resources' the same
way as storing them on the primary form

On Wed, Nov 22, 2017 at 8:07 AM, Fawver, Dustin 
wrote:

> **
>
> Ok.  In regards to my question regarding resource usage, our former
> developer said that he was told that having a separate form with the
> attachment pool was more efficient than having the attachment pool on our
> primary ticket page.  That way it only takes up space when the ticket
> actually has an associated attachment instead of having the pool that’s
> empty for the loads of requests that don’t have attachments.  I also can
> see it as being reusable in that I can also use that attachment form in
> other applications as well.
>
> Thanks for the input!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] 
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, November 22, 2017 9:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: [EXTERNAL] Re: Question about
> PERFORM-ACTION-OPEN-ATTACHMENT
>
>
>
>  This email does NOT originate from an ETSU person or service. 
>
> **
>
> Dustin,
>
> I've had problems in the past when the attachment pool itself is
> hidden...so I've had to stick it on a hidden tab somewhere and leave the
> pool un-hidden.but in relationship to resource usage...not sure exactly
> what you meanan attachment in a pool is the only way to do it...
>
>
>
> On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin 
> wrote:
>
> **
>
> Ok.  One question that I have as I’ve started to implement is this.  I
> can’t seem to have an attachment field without an attachment pool.  I’ve
> hidden the pool and set the attachment field as display only.  As far as
> resource usage, is there much of a change doing it that way instead of
> having a standard attachment pool?
>
>
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo]
> 
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, November 22, 2017 9:38 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT
>
>
>
> **
>
> This is the method that I have used to success in the past as well :)
>
>
>
> On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky  wrote:
>
> **
>
> Hi,
>
> I would just create a Hidden Attachment Slot Field in your primary form.
> Make it Display-Only and make sure that Disable Change Flag is set to True.
>
> Then when you do a Return on a row in the list of attachments, or maybe
> select a row and then click a button, you do a Set-Fields from the
> Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your
> Hidden Field.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
>
>
>
>
>
>
> November 22, 2017 1:59 AM, "Fawver, Dustin"  <%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote:
>
> **
>
> Hi, Experts!
>
> I have a primary ticket form and a secondary form that has just an
> attachment pool. The primary form has a table that lists the entries in the
> secondary form associated with the current request. I can see the list and
> successfully call the secondary form from the primary one in order to add
> additional attachments. For users to view the attachments, I could simply
> leave the table drill down option to True. This would simply open up the
> secondary form and the user would then click on the Display button. I
> wanted to make it a bit nicer than that by 

Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Jason Miller]

One other thing we messed with at my last job where we built our own
Service Desk app was right click actions (I say messed with because it has
not made it to production by the time I left).

https://docs.bmc.com/docs/ars91/en/defining-a-context-menu-609074028.html

Double clicking the row in the table opened dialog for adding/modifying the
attachment as well as making comments in a text field (attachment
revisions). We couldn't do away with opening the dialog and just open the
attachment because then people would not be able update it and make
comments. We added a right click action to the table field for opening the
attachment directly like you are looking to do.

Jason

On Wed, Nov 22, 2017 at 9:06 AM, Jason Miller 
wrote:

> LJ beat me to it.  Attachment pools/fields are the one type of field that
> does't work well if not in the view and/or on a tab the users do not have
> permissions to. Most any other field type doesn't care but in my experience
> attachments field and pool need to be in the view and if inside panel the
> user need permissions to the panel(s). It can be on a hidden panel and/or
> the attachment pool can be hidden.
>
> I'l confirm, I typically build it the same as Misi and LJ do :)
>
> Also you may want to try PERFORM-ACTION-SAVE-ATTACHMENT. I have switched
> to using this instead of PERFORM-ACTION-OPEN-ATTACHMENT. It will give the
> user the option to save or open which is more consistent with a "download".
> I found my users appreciated having the option to save without opening the
> file and the overall UX was a better between the different browsers. OH!
> not I remember, I started using this because it got rid of the annoying
> blank window that opens with the attachment.
>
> Jason
>
>
>
>
> On Wed, Nov 22, 2017 at 8:55 AM, LJ LongWing 
> wrote:
>
>> **
>> Dustin,
>> I've had problems in the past when the attachment pool itself is
>> hidden...so I've had to stick it on a hidden tab somewhere and leave the
>> pool un-hidden.but in relationship to resource usage...not sure exactly
>> what you meanan attachment in a pool is the only way to do it...
>>
>> On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin 
>> wrote:
>>
>>> **
>>>
>>> Ok.  One question that I have as I’ve started to implement is this.  I
>>> can’t seem to have an attachment field without an attachment pool.  I’ve
>>> hidden the pool and set the attachment field as display only.  As far as
>>> resource usage, is there much of a change doing it that way instead of
>>> having a standard attachment pool?
>>>
>>>
>>>
>>> Thanks!
>>>
>>> Dustin Fawver
>>>
>>> Sr. Help Desk Technician
>>>
>>> Information Technology Services
>>>
>>>
>>>
>>> P: 423-439-4648 <(423)%20439-4648>
>>>
>>> itsh...@etsu.edu
>>>
>>> [image: itslogo] 
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>>> *Sent:* Wednesday, November 22, 2017 9:38 AM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT
>>>
>>>
>>>
>>> **
>>>
>>> This is the method that I have used to success in the past as well :)
>>>
>>>
>>>
>>> On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky  wrote:
>>>
>>> **
>>>
>>> Hi,
>>>
>>> I would just create a Hidden Attachment Slot Field in your primary form.
>>> Make it Display-Only and make sure that Disable Change Flag is set to True.
>>>
>>> Then when you do a Return on a row in the list of attachments, or maybe
>>> select a row and then click a button, you do a Set-Fields from the
>>> Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your
>>> Hidden Field.
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>> 
>>> (ARSList MVP 2011)
>>>
>>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>>> Find these products, and many free tools and utilities, at http://rrr.se
>>> 
>>>
>>>
>>>
>>>
>>>
>>>
>>> November 22, 2017 1:59 AM, "Fawver, Dustin" >> <%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote:
>>>
>>> **
>>>
>>> Hi, Experts!
>>>
>>> I have a primary ticket form and a secondary form that has just an
>>> attachment pool. The primary form has a table that lists the entries in the
>>> secondary form associated with the current request. I can see the list and
>>> successfully call the secondary form from the primary one in 

Re: [EXTERNAL] Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Fawver, Dustin]

Ok.  In regards to my question regarding resource usage, our former developer 
said that he was told that having a separate form with the attachment pool was 
more efficient than having the attachment pool on our primary ticket page.  
That way it only takes up space when the ticket actually has an associated 
attachment instead of having the pool that’s empty for the loads of requests 
that don’t have attachments.  I also can see it as being reusable in that I can 
also use that attachment form in other applications as well.
Thanks for the input!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, November 22, 2017 9:55 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: [EXTERNAL] Re: Question about 
PERFORM-ACTION-OPEN-ATTACHMENT


*** This email does NOT originate from an ETSU person or service. ***
**
Dustin,
I've had problems in the past when the attachment pool itself is hidden...so 
I've had to stick it on a hidden tab somewhere and leave the pool 
un-hidden.but in relationship to resource usage...not sure exactly what you 
meanan attachment in a pool is the only way to do it...

On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin 
> wrote:
**
Ok.  One question that I have as I’ve started to implement is this.  I can’t 
seem to have an attachment field without an attachment pool.  I’ve hidden the 
pool and set the attachment field as display only.  As far as resource usage, 
is there much of a change doing it that way instead of having a standard 
attachment pool?

Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, November 22, 2017 9:38 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

**
This is the method that I have used to success in the past as well :)

On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky 
> wrote:
**
Hi,

I would just create a Hidden Attachment Slot Field in your primary form. Make 
it Display-Only and make sure that Disable Change Flag is set to True.

Then when you do a Return on a row in the list of attachments, or maybe select 
a row and then click a button, you do a Set-Fields from the Attachment Form to 
your Hidden Field. Then do a PERFORM-ACTION-OPEN on your Hidden Field.

Best Regards - Misi, RRR AB, 
http://www.rrr.se
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at 
http://rrr.se





November 22, 2017 1:59 AM, "Fawver, Dustin" 
>
 wrote:
**

Hi, Experts!

I have a primary ticket form and a secondary form that has just an attachment 
pool. The primary form has a table that lists the entries in the secondary form 
associated with the current request. I can see the list and successfully call 
the secondary form from the primary one in order to add additional attachments. 
For users to view the attachments, I could simply leave the table drill down 
option to True. This would simply open up the secondary form and the user would 
then click on the Display button. I wanted to make it a bit nicer than that by 
having the user just double-click on the entry in the table and display the 
attachment.

I currently have a separate view created for this purpose. I’ve tried it with 
just an empty view and I’ve tried it having the attachment pool and attachment 
field in the view. I have an active link that checks the $VUI$ value to match 
the view in question. If it matches, I have a Set Fields action that calls 
“$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”. The AL fires off, but I’m 
getting a failure code of 2.

I’m not sure if there’s a server-side log that I can turn on 

Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Jason Miller]

LJ beat me to it.  Attachment pools/fields are the one type of field that
does't work well if not in the view and/or on a tab the users do not have
permissions to. Most any other field type doesn't care but in my experience
attachments field and pool need to be in the view and if inside panel the
user need permissions to the panel(s). It can be on a hidden panel and/or
the attachment pool can be hidden.

I'l confirm, I typically build it the same as Misi and LJ do :)

Also you may want to try PERFORM-ACTION-SAVE-ATTACHMENT. I have switched to
using this instead of PERFORM-ACTION-OPEN-ATTACHMENT. It will give the user
the option to save or open which is more consistent with a "download". I
found my users appreciated having the option to save without opening the
file and the overall UX was a better between the different browsers. OH!
not I remember, I started using this because it got rid of the annoying
blank window that opens with the attachment.

Jason




On Wed, Nov 22, 2017 at 8:55 AM, LJ LongWing  wrote:

> **
> Dustin,
> I've had problems in the past when the attachment pool itself is
> hidden...so I've had to stick it on a hidden tab somewhere and leave the
> pool un-hidden.but in relationship to resource usage...not sure exactly
> what you meanan attachment in a pool is the only way to do it...
>
> On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin 
> wrote:
>
>> **
>>
>> Ok.  One question that I have as I’ve started to implement is this.  I
>> can’t seem to have an attachment field without an attachment pool.  I’ve
>> hidden the pool and set the attachment field as display only.  As far as
>> resource usage, is there much of a change doing it that way instead of
>> having a standard attachment pool?
>>
>>
>>
>> Thanks!
>>
>> Dustin Fawver
>>
>> Sr. Help Desk Technician
>>
>> Information Technology Services
>>
>>
>>
>> P: 423-439-4648 <(423)%20439-4648>
>>
>> itsh...@etsu.edu
>>
>> [image: itslogo] 
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, November 22, 2017 9:38 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT
>>
>>
>>
>> **
>>
>> This is the method that I have used to success in the past as well :)
>>
>>
>>
>> On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky  wrote:
>>
>> **
>>
>> Hi,
>>
>> I would just create a Hidden Attachment Slot Field in your primary form.
>> Make it Display-Only and make sure that Disable Change Flag is set to True.
>>
>> Then when you do a Return on a row in the list of attachments, or maybe
>> select a row and then click a button, you do a Set-Fields from the
>> Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your
>> Hidden Field.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>> 
>> (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> 
>>
>>
>>
>>
>>
>>
>> November 22, 2017 1:59 AM, "Fawver, Dustin" > <%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote:
>>
>> **
>>
>> Hi, Experts!
>>
>> I have a primary ticket form and a secondary form that has just an
>> attachment pool. The primary form has a table that lists the entries in the
>> secondary form associated with the current request. I can see the list and
>> successfully call the secondary form from the primary one in order to add
>> additional attachments. For users to view the attachments, I could simply
>> leave the table drill down option to True. This would simply open up the
>> secondary form and the user would then click on the Display button. I
>> wanted to make it a bit nicer than that by having the user just
>> double-click on the entry in the table and display the attachment.
>>
>> I currently have a separate view created for this purpose. I’ve tried it
>> with just an empty view and I’ve tried it having the attachment pool and
>> attachment field in the view. I have an active link that checks the $VUI$
>> value to match the view in question. If it matches, I have a Set Fields
>> action that calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”.
>> The AL fires off, but I’m getting a failure code of 2.
>>
>> I’m not sure if there’s a server-side log that I can turn on to see what

Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[LJ LongWing]

Dustin,
I've had problems in the past when the attachment pool itself is
hidden...so I've had to stick it on a hidden tab somewhere and leave the
pool un-hidden.but in relationship to resource usage...not sure exactly
what you meanan attachment in a pool is the only way to do it...

On Wed, Nov 22, 2017 at 7:47 AM, Fawver, Dustin 
wrote:

> **
>
> Ok.  One question that I have as I’ve started to implement is this.  I
> can’t seem to have an attachment field without an attachment pool.  I’ve
> hidden the pool and set the attachment field as display only.  As far as
> resource usage, is there much of a change doing it that way instead of
> having a standard attachment pool?
>
>
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] 
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, November 22, 2017 9:38 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT
>
>
>
> **
>
> This is the method that I have used to success in the past as well :)
>
>
>
> On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky  wrote:
>
> **
>
> Hi,
>
> I would just create a Hidden Attachment Slot Field in your primary form.
> Make it Display-Only and make sure that Disable Change Flag is set to True.
>
> Then when you do a Return on a row in the list of attachments, or maybe
> select a row and then click a button, you do a Set-Fields from the
> Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your
> Hidden Field.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
>
>
>
>
>
>
> November 22, 2017 1:59 AM, "Fawver, Dustin"  <%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote:
>
> **
>
> Hi, Experts!
>
> I have a primary ticket form and a secondary form that has just an
> attachment pool. The primary form has a table that lists the entries in the
> secondary form associated with the current request. I can see the list and
> successfully call the secondary form from the primary one in order to add
> additional attachments. For users to view the attachments, I could simply
> leave the table drill down option to True. This would simply open up the
> secondary form and the user would then click on the Display button. I
> wanted to make it a bit nicer than that by having the user just
> double-click on the entry in the table and display the attachment.
>
> I currently have a separate view created for this purpose. I’ve tried it
> with just an empty view and I’ve tried it having the attachment pool and
> attachment field in the view. I have an active link that checks the $VUI$
> value to match the view in question. If it matches, I have a Set Fields
> action that calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”.
> The AL fires off, but I’m getting a failure code of 2.
>
> I’m not sure if there’s a server-side log that I can turn on to see what
> may be causing this. If you think that I’m misunderstanding the purpose of
> the open attachment action, please let me know.
>
> This is on ARS 9.1.02.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo]
> 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Fawver, Dustin]

Ok.  One question that I have as I’ve started to implement is this.  I can’t 
seem to have an attachment field without an attachment pool.  I’ve hidden the 
pool and set the attachment field as display only.  As far as resource usage, 
is there much of a change doing it that way instead of having a standard 
attachment pool?

Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, November 22, 2017 9:38 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

**
This is the method that I have used to success in the past as well :)

On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky 
> wrote:
**
Hi,

I would just create a Hidden Attachment Slot Field in your primary form. Make 
it Display-Only and make sure that Disable Change Flag is set to True.

Then when you do a Return on a row in the list of attachments, or maybe select 
a row and then click a button, you do a Set-Fields from the Attachment Form to 
your Hidden Field. Then do a PERFORM-ACTION-OPEN on your Hidden Field.

Best Regards - Misi, RRR AB, 
http://www.rrr.se
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at 
http://rrr.se





November 22, 2017 1:59 AM, "Fawver, Dustin" 
>
 wrote:
**

Hi, Experts!

I have a primary ticket form and a secondary form that has just an attachment 
pool. The primary form has a table that lists the entries in the secondary form 
associated with the current request. I can see the list and successfully call 
the secondary form from the primary one in order to add additional attachments. 
For users to view the attachments, I could simply leave the table drill down 
option to True. This would simply open up the secondary form and the user would 
then click on the Display button. I wanted to make it a bit nicer than that by 
having the user just double-click on the entry in the table and display the 
attachment.

I currently have a separate view created for this purpose. I’ve tried it with 
just an empty view and I’ve tried it having the attachment pool and attachment 
field in the view. I have an active link that checks the $VUI$ value to match 
the view in question. If it matches, I have a Set Fields action that calls 
“$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”. The AL fires off, but I’m 
getting a failure code of 2.

I’m not sure if there’s a server-side log that I can turn on to see what may be 
causing this. If you think that I’m misunderstanding the purpose of the open 
attachment action, please let me know.

This is on ARS 9.1.02.

Thanks!

Dustin Fawver

Sr. Help Desk Technician

Information Technology Services

P: 423-439-4648

itsh...@etsu.edu

[itslogo]
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[LJ LongWing]

This is the method that I have used to success in the past as well :)

On Wed, Nov 22, 2017 at 6:16 AM, Misi Mladoniczky  wrote:

> **
> Hi,
>
> I would just create a Hidden Attachment Slot Field in your primary form.
> Make it Display-Only and make sure that Disable Change Flag is set to True.
>
> Then when you do a Return on a row in the list of attachments, or maybe
> select a row and then click a button, you do a Set-Fields from the
> Attachment Form to your Hidden Field. Then do a PERFORM-ACTION-OPEN on your
> Hidden Field.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
>
>
>
> November 22, 2017 1:59 AM, "Fawver, Dustin"  <%22Fawver,%20dustin%22%20%3cfaw...@mail.etsu.edu%3E>> wrote:
>
> **
>
> Hi, Experts!
>
> I have a primary ticket form and a secondary form that has just an
> attachment pool. The primary form has a table that lists the entries in the
> secondary form associated with the current request. I can see the list and
> successfully call the secondary form from the primary one in order to add
> additional attachments. For users to view the attachments, I could simply
> leave the table drill down option to True. This would simply open up the
> secondary form and the user would then click on the Display button. I
> wanted to make it a bit nicer than that by having the user just
> double-click on the entry in the table and display the attachment.
>
> I currently have a separate view created for this purpose. I’ve tried it
> with just an empty view and I’ve tried it having the attachment pool and
> attachment field in the view. I have an active link that checks the $VUI$
> value to match the view in question. If it matches, I have a Set Fields
> action that calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”.
> The AL fires off, but I’m getting a failure code of 2.
>
> I’m not sure if there’s a server-side log that I can turn on to see what
> may be causing this. If you think that I’m misunderstanding the purpose of
> the open attachment action, please let me know.
>
> This is on ARS 9.1.02.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Fawver, Dustin]

Fred,

The field ID is for the attachment field and not the pool itself.  The Set 
Fields action allows me to capture the return code that the open attachment 
command can return.  It returns 0 if successful, 1 if cancelled, and 2 if it 
failed.  That's how I was able to tell that it was failing when it just wasn't 
working.  When I did just a Run Process, I wasn't sure if it was my syntax 
causing it or something else.

Misi gave me an idea, so I'll pursue that and see what happens.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, November 22, 2017 9:16 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT


*** This email does NOT originate from an ETSU person or service. ***
**
First ...  Is 536880912 your attachment pool or attachment field?   It should 
be your attachment field you want to open.
Second ... You don't need to use a set fields action as nothing is returned 
from the open so just use a Run Process action of 
PERFORM-ACTION-OPEN-ATTACHMENT 536880912

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin
Sent: Tuesday, November 21, 2017 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Question about PERFORM-ACTION-OPEN-ATTACHMENT

**
Hi, Experts!

I have a primary ticket form and a secondary form that has just an attachment 
pool.  The primary form has a table that lists the entries in the secondary 
form associated with the current request.  I can see the list and successfully 
call the secondary form from the primary one in order to add additional 
attachments.  For users to view the attachments, I could simply leave the table 
drill down option to True.  This would simply open up the secondary form and 
the user would then click on the Display button.  I wanted to make it a bit 
nicer than that by having the user just double-click on the entry in the table 
and display the attachment.

I currently have a separate view created for this purpose.  I've tried it with 
just an empty view and I've tried it having the attachment pool and attachment 
field in the view.  I have an active link that checks the $VUI$ value to match 
the view in question.  If it matches, I have a Set Fields action that calls 
"$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912".  The AL fires off, but 
I'm getting a failure code of 2.

I'm not sure if there's a server-side log that I can turn on to see what may be 
causing this.  If you think that I'm misunderstanding the purpose of the open 
attachment action, please let me know.

This is on ARS 9.1.02.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]



_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Grooms, Frederick W]

First ...  Is 536880912 your attachment pool or attachment field?   It should 
be your attachment field you want to open.
Second ... You don't need to use a set fields action as nothing is returned 
from the open so just use a Run Process action of 
PERFORM-ACTION-OPEN-ATTACHMENT 536880912

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin
Sent: Tuesday, November 21, 2017 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Question about PERFORM-ACTION-OPEN-ATTACHMENT

**
Hi, Experts!

I have a primary ticket form and a secondary form that has just an attachment 
pool.  The primary form has a table that lists the entries in the secondary 
form associated with the current request.  I can see the list and successfully 
call the secondary form from the primary one in order to add additional 
attachments.  For users to view the attachments, I could simply leave the table 
drill down option to True.  This would simply open up the secondary form and 
the user would then click on the Display button.  I wanted to make it a bit 
nicer than that by having the user just double-click on the entry in the table 
and display the attachment.

I currently have a separate view created for this purpose.  I've tried it with 
just an empty view and I've tried it having the attachment pool and attachment 
field in the view.  I have an active link that checks the $VUI$ value to match 
the view in question.  If it matches, I have a Set Fields action that calls 
"$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912".  The AL fires off, but 
I'm getting a failure code of 2.

I'm not sure if there's a server-side log that I can turn on to see what may be 
causing this.  If you think that I'm misunderstanding the purpose of the open 
attachment action, please let me know.

This is on ARS 9.1.02.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]




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Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT

[Misi Mladoniczky]

Hi,

I would just create a Hidden Attachment Slot Field in your primary form. Make 
it Display-Only and make sure that Disable Change Flag is set to True.

Then when you do a Return on a row in the list of attachments, or maybe select 
a row and then click a button, you do a Set-Fields from the Attachment Form to 
your Hidden Field. Then do a PERFORM-ACTION-OPEN on your Hidden Field.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
November 22, 2017 1:59 AM, "Fawver, Dustin"  wrote:
**
Hi, Experts! 

I have a primary ticket form and a secondary form that has just an 
attachment pool. The primary form has a table that lists the entries in the 
secondary form associated with the current request. I can see the list and 
successfully call the secondary form from the primary one in order to add 
additional attachments. For users to view the attachments, I could simply leave 
the table drill down option to True. This would simply open up the secondary 
form and the user would then click on the Display button. I wanted to make it a 
bit nicer than that by having the user just double-click on the entry in the 
table and display the attachment. 

I currently have a separate view created for this purpose. I’ve tried 
it with just an empty view and I’ve tried it having the attachment pool and 
attachment field in the view. I have an active link that checks the $VUI$ value 
to match the view in question. If it matches, I have a Set Fields action that 
calls “$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912”. The AL fires off, 
but I’m getting a failure code of 2. 

I’m not sure if there’s a server-side log that I can turn on to see 
what may be causing this. If you think that I’m misunderstanding the purpose of 
the open attachment action, please let me know. 

This is on ARS 9.1.02. 

Thanks! 

Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  _ARSlist: "Where the Answers Are" and 
have been for 20 years_

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