Re: ARSystem in HTML.

[Support]

Hello,

You might want to check ARSmarts.  It does the same as ARInside, plus 
much much more.

www.arsmarts.com

Cheers,
Kaïs
kais.albas...@arsmarts.com

On 05/03/2019 18:06, Jason Miller wrote:

Unfortunately ARInside is heading in that direction as well.

On Tue, Mar 5, 2019 at 8:19 AM LJ LongWing > wrote:


it was a great tool, but it aged out and stopped being relevant at
one point...

On Tue, Mar 5, 2019 at 6:21 AM Mike Gould mailto:mjgo...@gmail.com>> wrote:

Does anyone remember using ARSDoc with ARSPerl? I think it did
something similar creating HTML based documentation of your
entire ARS system but stopped working around the time 6.x came
out. It was a great tool!

Regards,
Michael Gould

On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky mailto:m...@rrr.se>> wrote:


Hi,

Maybe we could move the site to my server, just as we did
with the ARSList?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at
WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your
Remedy logs
Find these products, and many free tools and utilities, at
http://rrr.se




March 4, 2019 3:09 PM, "LJ LongWing" mailto:%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>>
wrote:

Axton seems to have difficulty keeping the site up,
probably because he left Remedy many years ago and
doesn't use it regularly himself. Each time I'm made
aware that it's down, I notify him and it comes back up
for awhile :)
On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky
mailto:m...@rrr.se>> wrote:

Hi,

I presume you are talking about ARInside.

I know that LJ contributed to the project, and might
know the correct GIT-repository as the website
http://arinside.org seems to be down...

I have a recent copy if you need that.

Best Regards - Misi, RRR AB, http://www.rrr.se
(ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award
at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save
money by optimizing.
* RRR|Log - Performance issues or elusive bugs?
Analyze your Remedy logs
Find these products, and many free tools and
utilities, at http://rrr.se




March 4, 2019 2:51 PM, "Kevin Candelaria"
mailto:%22kevin%20candelaria%22%20%3cke...@temple.edu%3E>>
wrote:

Good morning AR List.

I had a tool a while back that would generate
HTML of my AR System, all the filters,
escalations, activelinks and where they lead to
in a nice website.

Anyone have an idea of the name of this tool. It
was free.

--
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https://mailman.rrr.se/cgi/listinfo/arslist 

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Re: ARSystem in HTML.

[Jason Miller]

Unfortunately ARInside is heading in that direction as well.

On Tue, Mar 5, 2019 at 8:19 AM LJ LongWing  wrote:

> it was a great tool, but it aged out and stopped being relevant at one
> point...
>
> On Tue, Mar 5, 2019 at 6:21 AM Mike Gould  wrote:
>
>> Does anyone remember using ARSDoc with ARSPerl? I think it did something
>> similar creating HTML based documentation of your entire ARS system but
>> stopped working around the time 6.x came out. It was a great tool!
>>
>> Regards,
>> Michael Gould
>>
>> On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky  wrote:
>>
>> Hi,
>>
>> Maybe we could move the site to my server, just as we did with the
>> ARSList?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>>
>>
>>
>>
>> March 4, 2019 3:09 PM, "LJ LongWing" > <%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>> wrote:
>>
>> Axton seems to have difficulty keeping the site up, probably because he
>> left Remedy many years ago and doesn't use it regularly himself. Each time
>> I'm made aware that it's down, I notify him and it comes back up for awhile
>> :)
>> On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky  wrote:
>>
>> Hi,
>>
>> I presume you are talking about ARInside.
>>
>> I know that LJ contributed to the project, and might know the correct
>> GIT-repository as the website http://arinside.org seems to be down...
>>
>> I have a recent copy if you need that.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>>
>>
>>
>>
>> March 4, 2019 2:51 PM, "Kevin Candelaria" > <%22kevin%20candelaria%22%20%3cke...@temple.edu%3E>> wrote:
>>
>> Good morning AR List.
>>
>> I had a tool a while back that would generate HTML of my AR System, all
>> the filters, escalations, activelinks and where they lead to in a nice
>> website.
>>
>> Anyone have an idea of the name of this tool. It was free.
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

AW: Load Balancing and Session Timeouts

[Conny.Martin]

Connection Settings are only relevant for midtier -> ar-server connections. And 
indeed, there is no need to have any persistence on this type of connection. If 
this connection is also routed through a loadbalancer in front of your 
ar-servers, you can disable persistence there. But this will definitely not 
solve your problem.

KR Conny

Von: ARSList  Im Auftrag von JD Hood
Gesendet: Dienstag, 5. März 2019 17:19
An: ARSList 
Betreff: Re: Load Balancing and Session Timeouts

If you are referencing the "Connection Settings" in the mid tier config, yes we 
have tried that (and it remains configured), but it did not help and the issue 
persists.

The "Connection Lifespan" is set to 60 minutes and the "Connection Timeout" is 
0 (which is infinite, correct?). Tomcat and Netscaler both are configured for 
65 minute sessions.

Question to all -- if the "Connection Settings" in the mid tier are configured, 
should we remove any session persistence settings form the Netscaler?

Thanks,
-JDHood




On Tue, Mar 5, 2019 at 10:54 AM LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
JD,
If you are on 9.x, you can configure Session Sharing (clustering) in your 
Mid-Tier containers, and then you wouldn't need sticky bits (persistence)

On Tue, Mar 5, 2019 at 8:49 AM JD Hood 
mailto:hood...@gmail.com>> wrote:
All,

We have a simple load balancing arrangement between a Netscaler and two SSL Mid 
tiers (v18.08).

End users are sporadically encountering session timeout errors when they would 
not be expected. Sometimes within a few minutes of connecting and in the midst 
of creating a new incident, they will get a session timeout error (arerr 9201) 
and they will have to refresh the page and re-authenticate.

I've found the following BMC Support KB and shared it with the team:
https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21400d7ZtCAI

Our netscaler resource advises that the cookie-based persistence option is not 
available when he is configuring load-balancing. I believe he is configuring 
persistence as IP based. Other than that, we can't identify any non-recommended 
configuration issues.

I suspect that the cookie-based load balancer configuration is significant, but 
not being a LB expert, it's outside of my skillset and my most convincing 
argument at the moment is, "...because BMC Support recommends it..."

Does anyone have any experience with a basic, simple Netscaler configuration to 
balance two SSL Mid tiers based on least number of connections (or any other 
strategy)?

Or perhaps session timeouts are a known issue for other reasons that I have yet 
to stumble across?

Thanks,
-JDHood


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Re: Load Balancing and Session Timeouts

[JD Hood]

If you are referencing the "Connection Settings" in the mid tier
config, yes we have tried that (and it remains configured), but it did not
help and the issue persists.

The "Connection Lifespan" is set to 60 minutes and the "Connection Timeout"
is 0 (which is infinite, correct?). Tomcat and Netscaler both are
configured for 65 minute sessions.

Question to all -- if the "Connection Settings" in the mid tier are
configured, should we remove any session persistence settings form the
Netscaler?

Thanks,
-JDHood




On Tue, Mar 5, 2019 at 10:54 AM LJ LongWing  wrote:

> JD,
> If you are on 9.x, you can configure Session Sharing (clustering) in your
> Mid-Tier containers, and then you wouldn't need sticky bits (persistence)
>
> On Tue, Mar 5, 2019 at 8:49 AM JD Hood  wrote:
>
>> All,
>>
>> We have a simple load balancing arrangement between a Netscaler and two
>> SSL Mid tiers (v18.08).
>>
>> End users are sporadically encountering session timeout errors when they
>> would not be expected. Sometimes within a few minutes of connecting and in
>> the midst of creating a new incident, they will get a session timeout error
>> (arerr 9201) and they will have to refresh the page and re-authenticate.
>>
>> I've found the following BMC Support KB and shared it with the team:
>>
>> https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21400d7ZtCAI
>>
>> Our netscaler resource advises that the cookie-based persistence option
>> is not available when he is configuring load-balancing. I believe he is
>> configuring persistence as IP based. Other than that, we can't identify any
>> non-recommended configuration issues.
>>
>> I suspect that the cookie-based load balancer configuration is
>> significant, but not being a LB expert, it's outside of my skillset and my
>> most convincing argument at the moment is, "...because BMC Support
>> recommends it..."
>>
>> Does anyone have any experience with a basic, simple Netscaler
>> configuration to balance two SSL Mid tiers based on least number of
>> connections (or any other strategy)?
>>
>> Or perhaps session timeouts are a known issue for other reasons that I
>> have yet to stumble across?
>>
>> Thanks,
>> -JDHood
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

AW: Load Balancing and Session Timeouts

[Conny.Martin]

Hi,

don’t know if it’s a good idea to have a setup like this. From my point of view 
session sharing is used to provide some kind of high availability.

We setup session sharing and had a config mistake regarding too short timeouts. 
This led to frequent session “hopping” between several midtier instances. This 
in turn corrupted the session information, because more than one midtier was 
updating the session data within a short timeframe, overwriting some critical 
things.

I highly recommend to use Cookie based persistence. In our case we do not rely 
on loadbalancer features. We’re using apache httpd in reverse proxy 
configuration to accomplish this. The loadbalancer routes to at least two httpd 
instances. Httpd takes care of routing the request to the right midtier based 
on session cookie.

KR Conny

Von: ARSList  Im Auftrag von LJ LongWing
Gesendet: Dienstag, 5. März 2019 16:54
An: ARSList 
Betreff: Re: Load Balancing and Session Timeouts

JD,
If you are on 9.x, you can configure Session Sharing (clustering) in your 
Mid-Tier containers, and then you wouldn't need sticky bits (persistence)

On Tue, Mar 5, 2019 at 8:49 AM JD Hood 
mailto:hood...@gmail.com>> wrote:
All,

We have a simple load balancing arrangement between a Netscaler and two SSL Mid 
tiers (v18.08).

End users are sporadically encountering session timeout errors when they would 
not be expected. Sometimes within a few minutes of connecting and in the midst 
of creating a new incident, they will get a session timeout error (arerr 9201) 
and they will have to refresh the page and re-authenticate.

I've found the following BMC Support KB and shared it with the team:
https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21400d7ZtCAI

Our netscaler resource advises that the cookie-based persistence option is not 
available when he is configuring load-balancing. I believe he is configuring 
persistence as IP based. Other than that, we can't identify any non-recommended 
configuration issues.

I suspect that the cookie-based load balancer configuration is significant, but 
not being a LB expert, it's outside of my skillset and my most convincing 
argument at the moment is, "...because BMC Support recommends it..."

Does anyone have any experience with a basic, simple Netscaler configuration to 
balance two SSL Mid tiers based on least number of connections (or any other 
strategy)?

Or perhaps session timeouts are a known issue for other reasons that I have yet 
to stumble across?

Thanks,
-JDHood


--
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https://mailman.rrr.se/cgi/listinfo/arslist
-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Load Balancing and Session Timeouts

[LJ LongWing]

JD,
If you are on 9.x, you can configure Session Sharing (clustering) in your
Mid-Tier containers, and then you wouldn't need sticky bits (persistence)

On Tue, Mar 5, 2019 at 8:49 AM JD Hood  wrote:

> All,
>
> We have a simple load balancing arrangement between a Netscaler and two
> SSL Mid tiers (v18.08).
>
> End users are sporadically encountering session timeout errors when they
> would not be expected. Sometimes within a few minutes of connecting and in
> the midst of creating a new incident, they will get a session timeout error
> (arerr 9201) and they will have to refresh the page and re-authenticate.
>
> I've found the following BMC Support KB and shared it with the team:
>
> https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21400d7ZtCAI
>
> Our netscaler resource advises that the cookie-based persistence option is
> not available when he is configuring load-balancing. I believe he is
> configuring persistence as IP based. Other than that, we can't identify any
> non-recommended configuration issues.
>
> I suspect that the cookie-based load balancer configuration is
> significant, but not being a LB expert, it's outside of my skillset and my
> most convincing argument at the moment is, "...because BMC Support
> recommends it..."
>
> Does anyone have any experience with a basic, simple Netscaler
> configuration to balance two SSL Mid tiers based on least number of
> connections (or any other strategy)?
>
> Or perhaps session timeouts are a known issue for other reasons that I
> have yet to stumble across?
>
> Thanks,
> -JDHood
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Load Balancing and Session Timeouts

[JD Hood]

All,

We have a simple load balancing arrangement between a Netscaler and two SSL
Mid tiers (v18.08).

End users are sporadically encountering session timeout errors when they
would not be expected. Sometimes within a few minutes of connecting and in
the midst of creating a new incident, they will get a session timeout error
(arerr 9201) and they will have to refresh the page and re-authenticate.

I've found the following BMC Support KB and shared it with the team:
https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21400d7ZtCAI

Our netscaler resource advises that the cookie-based persistence option is
not available when he is configuring load-balancing. I believe he is
configuring persistence as IP based. Other than that, we can't identify any
non-recommended configuration issues.

I suspect that the cookie-based load balancer configuration is significant,
but not being a LB expert, it's outside of my skillset and my most
convincing argument at the moment is, "...because BMC Support recommends
it..."

Does anyone have any experience with a basic, simple Netscaler
configuration to balance two SSL Mid tiers based on least number of
connections (or any other strategy)?

Or perhaps session timeouts are a known issue for other reasons that I have
yet to stumble across?

Thanks,
-JDHood
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: ARSystem in HTML.

[LJ LongWing]

it was a great tool, but it aged out and stopped being relevant at one
point...

On Tue, Mar 5, 2019 at 6:21 AM Mike Gould  wrote:

> Does anyone remember using ARSDoc with ARSPerl? I think it did something
> similar creating HTML based documentation of your entire ARS system but
> stopped working around the time 6.x came out. It was a great tool!
>
> Regards,
> Michael Gould
>
> On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky  wrote:
>
> Hi,
>
> Maybe we could move the site to my server, just as we did with the ARSList?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
>
>
> March 4, 2019 3:09 PM, "LJ LongWing"  <%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>> wrote:
>
> Axton seems to have difficulty keeping the site up, probably because he
> left Remedy many years ago and doesn't use it regularly himself. Each time
> I'm made aware that it's down, I notify him and it comes back up for awhile
> :)
> On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky  wrote:
>
> Hi,
>
> I presume you are talking about ARInside.
>
> I know that LJ contributed to the project, and might know the correct
> GIT-repository as the website http://arinside.org seems to be down...
>
> I have a recent copy if you need that.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
>
>
> March 4, 2019 2:51 PM, "Kevin Candelaria"  <%22kevin%20candelaria%22%20%3cke...@temple.edu%3E>> wrote:
>
> Good morning AR List.
>
> I had a tool a while back that would generate HTML of my AR System, all
> the filters, escalations, activelinks and where they lead to in a nice
> website.
>
> Anyone have an idea of the name of this tool. It was free.
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: ARSystem in HTML.

[Mike Gould]

Does anyone remember using ARSDoc with ARSPerl? I think it did something 
similar creating HTML based documentation of your entire ARS system but stopped 
working around the time 6.x came out. It was a great tool!

Regards,
Michael Gould

> On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky  wrote:
> 
> Hi,
> 
> Maybe we could move the site to my server, just as we did with the ARSList?
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> 
> 
> 
> March 4, 2019 3:09 PM, "LJ LongWing"  wrote:
> Axton seems to have difficulty keeping the site up, probably because he left 
> Remedy many years ago and doesn't use it regularly himself. Each time I'm 
> made aware that it's down, I notify him and it comes back up for awhile :)
> On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky  wrote:
> Hi,
> 
> I presume you are talking about ARInside.
> 
> I know that LJ contributed to the project, and might know the correct 
> GIT-repository as the website http://arinside.org seems to be down...
> 
> I have a recent copy if you need that.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> 
> 
> 
> March 4, 2019 2:51 PM, "Kevin Candelaria"  wrote:
> Good morning AR List.
> I had a tool a while back that would generate HTML of my AR System, all the 
> filters, escalations, activelinks and where they lead to in a nice website.
> Anyone have an idea of the name of this tool. It was free.
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
-- 
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Re: ARSystem in HTML.

[Misi Mladoniczky]

Hi,

Maybe we could move the site to my server, just as we did with the ARSList?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
March 4, 2019 3:09 PM, "LJ LongWing"  wrote:
 Axton seems to have difficulty keeping the site up, probably because he left 
Remedy many years ago and doesn't use it regularly himself. Each time I'm made 
aware that it's down, I notify him and it comes back up for awhile :) 
 On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky  wrote:  
Hi,

I presume you are talking about ARInside.

I know that LJ contributed to the project, and might know the correct 
GIT-repository as the website http://arinside.org (http://arinside.org) seems 
to be down...

I have a recent copy if you need that.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
March 4, 2019 2:51 PM, "Kevin Candelaria"  wrote:
Good morning AR List. 

I had a tool a while back that would generate HTML of my AR System, all 
the filters, escalations, activelinks and where they lead to in a nice website. 

Anyone have an idea of the name of this tool. It was free. 

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https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
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