Reminder: OCLA RUG Meeting November 13, 2008 - 11:30 AM - 2:00 PM
Please join us for an OC.LA.RUG Meeting on November 13, 2008 from 11:30 AM until 2:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Lunch 11:30 12:00 - Hosted by Kinetic Data Kinetic Data Presentation 12:00 1:30 Kinetic Data will present two of their product offerings: Kinetic Request: Kinetic Request is the only request management portal software that lets non-technical people design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT. Its the fastest, easiest, and most powerful request management system for BMC Remedy. Kinetic Survey: Kinetic Survey brings customer feedback directly into your service management process, using your BMC Remedy Action Request System service management platform. Kinetic Data is one of the largest, most experienced third-party BMC® Remedy® software companies in the world. Were the only company exclusively focused on developing business services management (BSM) and service delivery management (SDM) software tools specifically for BMC Remedy. We offer the most extensive portfolio of third-party, built on BMC Remedy BSM applications available. Our software expands the BSM capabilities of the BMC Remedy platform and extends its value beyond IT and across other functional areas. Questions and discussion 1:30 - 2:00 There will be a prize drawing at the end of the meeting. Please R.S.V.P to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OCLA RUG Meeting November 13, 2008 - 11:30 AM - 2:00 PM
Please join us for an OC.LA.RUG Meeting on November 13, 2008 from 11:30 AM until 2:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Lunch 11:30 12:00 - Hosted by Kinetic Data Kinetic Data Presentation 12:00 1:30 Kinetic Data will present two of their product offerings: Kinetic Request: Kinetic Request is the only request management portal software that lets non-technical people design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT. Its the fastest, easiest, and most powerful request management system for BMC Remedy. Kinetic Survey: Kinetic Survey brings customer feedback directly into your service management process, using your BMC Remedy Action Request System service management platform. Kinetic Data is one of the largest, most experienced third-party BMC® Remedy® software companies in the world. Were the only company exclusively focused on developing business services management (BSM) and service delivery management (SDM) software tools specifically for BMC Remedy. We offer the most extensive portfolio of third-party, built on BMC Remedy BSM applications available. Our software expands the BSM capabilities of the BMC Remedy platform and extends its value beyond IT and across other functional areas. Questions and discussion 1:30 - 2:00 There will be a prize drawing at the end of the meeting. Please R.S.V.P to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OC LA Remedy User Group Seeking Topcis and Speakers
Good Day OC/LA RUG Members: I have tentatively set aside Nov 13, 2008 as our next meeting date. I am looking for topics and presentations for future meetings. Please advise if you have a topic or presentation that you would like to share with your fellow RUG members. Another member has requested a presentation on any of the Kinitec Data products (Request, Calendar, Survey). If you are using any of these products and can share your experience please reply to this message with your contact information. Thank you to all for your enthusiastic participation and support. I will send out details of our next meeting as soon as it is all confirmed. Best Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Harrison, Cindy is out of the office.
I will be out of the office starting Thu 09/18/2008 and will not return until Tue 09/23/2008. I am attending Kawasaki's annual dealer meeting in Dallas Texas. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Harrison, Cindy is out of the office.
I will be out of the office starting 08/22/2008 and will not return until 09/05/2008. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OC LA RUG Meeting Information - June 12, 2008 11:30 AM - 2:00 PM
Hello OC LA RUG Members: This is reminder to RSVP for the meeting that is scheduled for tomorrow June 12, 2008, from 11:30 AM to 2:00 PM Pacific Daylight time. In order to insure that we have enough lunch for everyone - Please RSVP to [EMAIL PROTECTED] as soon as possible. Broadcom Corporation will host the meeting at their world headquarters in Irvine. In response for your requests for more information regarding reporting from the Remedy system, the speaker for this meeting is an expert in the Business Intelligence field. The presentation will include information regarding how to use the Business Objects BI Tool to provide reports and dashboards from data that contained within Remedy. Broadcom's address is: 5300 California Ave Irvine, Ca 92617 Tell the guard at the that you are attending the OCLA Rug meeting. The meeting will be held in the Doheney Room. Lunch and doorprizes to be provided! Best Regards, Cindy Harrison [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OC LA RUG Meeting Information - June 12, 2008 11:30 AM - 2:00 PM
Hello OC LA RUG Members: This is just a short note to provide you with the details for the meeting that is scheduled for June 12, 2008, from 11:30 AM to 2:00 PM Pacific Daylight time. Broadcom Corporation will host the meeting at their world headquarters in Irvine. In response for your requests for more information regarding reporting from the Remedy system, the speaker for this meeting is an expert in the Business Intelligence field. The presentation will include information regarding how to use the Business Objects BI Tool to provide reports and dashboards from data that contained within Remedy. Please RSVP to [EMAIL PROTECTED] as soon as possible, so that we can insure we have enough lunch to feed everyone! Broadcom's address is: 5300 California Ave Irvine, Ca 92617 Tell the guard at the that you are attending the OCLA Rug meeting. Lunch and doorprizes to be provided! Best Regards, Cindy Harrison [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OC LA RUG - Save the Date - June 12, 2008
Please note the date shoud be June 12. My original message said June 6 in the subject area. Thank you! Hello OC LA RUG Members: This is just a short note to advise you that we are currently planning our next meeting for June 12, 2008. We are still finalizing the presentation schedule, and wanted to poll all of you to find out what type of presentations you would be interested in attending at the next meeting. One option that has been discussed is that one of our active members has recently rolled out Remedy Service Desk and Change Management v7. Would any other members be interested in learning how they were to bridge the gap between the IT and the business? If not that topic, do any of you have a topic that you would like to present to the group? Also, does anyone have a particular vendor that they would like to jsbr present? Please let me know before May 9, so that there is time to arrange the meeting. Best Regards, Cindy Harrison [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OC LA RUG - Save the Date - June 6, 2008
Hello OC LA RUG Members: This is just a short note to advise you that we are currently planning our next meeting for June 12, 2008. We are still finalizing the presentation schedule, and wanted to poll all of you to find out what type of presentations you would be interested in attending at the next meeting. One option that has been discussed is that one of our active members has recently rolled out Remedy Service Desk and Change Management v7. Would any other members be interested in learning how they were to bridge the gap between the IT and the business? If not that topic, do any of you have a topic that you would like to present to the group? Also, does anyone have a particular vendor that they would like to jsbr present? Please let me know before May 9, so that there is time to arrange the meeting. Best Regards, Cindy Harrison [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
March 6 0CLA.RUG Meeting Reminder
OCLA.RUG Members: Just one more week until the next OC.LA.RUG meeting! Our March 6 meeting will be held at Broadcom Corporation world headquarters in Irvine. The address for the office is: 5300 California Ave Irvine, Ca 92617 There is a guard shack at the entrance. Tell the guard that you are there for the OCLA Rug meeting. The conference room is called 'Doheney' and is located in building 2. The presenters for our upcoming meeting will be Alarmpoint Systems, Inc. AlarmPoint Systems, Inc provides automated event notification and resolution products and on-demand services to nearly 800 global organizations. The AlarmPoint products enable leading enterprises to reduce costs in IT operations while providing higher levels of service to business users. (Alarmpoint Systems Inc., Company. Retrieved January 29, 2008 from http://www.alarmpoint.com/?SID=company). Lunch and doorprizes to be provided! RSVP to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OCLA RUG Meeting March 6, 2008 - 11:30 AM - 2:00 PM
Save the date! The next OC.LA.RUG will be held on March 6, 2008. Broadcom Corporation will host the meeting at their world headquarters in Irvine. The presenters for our upcoming meeting will be Alarmpoint Systems, Inc. AlarmPoint Systems, Inc provides automated event notification and resolution products and on-demand services to nearly 800 global organizations. The AlarmPoint products enable leading enterprises to reduce costs in IT operations while providing higher levels of service to business users. (Alarmpoint Systems Inc., Company. Retrieved January 29, 2008 from http://www.alarmpoint.com/?SID=company). Lunch and doorprizes to be provided! RSVP to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OCLA RUG Meeting Dec 11, 2007 - There is still time to register
For those who have not already registered, there is still time! Please join us on December 11, 2007 from 11:30 AM until 2:00 PM for an overview of BMC Remedy IT Service Management (ITSM) to be presented by Column Technologies. The event will be held at Kawasaki Motors Corp., U.S.A. - 9950 Jeronimo Road, Irvine, CA. 92618. If you plan to attend, please RSVP to [EMAIL PROTECTED] before December 8, 2007. ITSM unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration management database (CMDB), data model, workflow platform, and user interface. The suite includes four leading applications: BMC Remedy Service Desk, BMC Remedy Asset Management Application, BMC Remedy Change Management Application, and BMC Service Level Management. It also includes several shared services for more effective service management. The shared services include the BMC Atrium CMDB to coordinate processes around a single view of how technology components support business services, and a Definitive Software Library to automate associations between deployed software, licenses, and locations of authorized golden masters. About Column * Established in 1998, Column Technologies, Inc. is an international leading provider of infrastructure management solutions to help organizations better manage their internal and external service delivery. * Column offers process consulting, system design and integration, application development, customer support, and training in products, processes, and ITIL best practices. * Column works with organizations of all sizes across a wide range of industries, as well as academia and the public sector. * Column has offices in Chicago, Dallas, New York, and India with additional engineering hubs in Atlanta, Boston, Cincinnati, Houston, Philadelphia, San Diego, San Francisco, and Washington D.C. * Column is credited with over 500 successful implementations nationwide * Column's Management and staff are certified in ITIL best practices and PRINCE2 project management methodology (including certified ITIL Masters and PRINCE2 Practitioners) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Reminder - RSVP for OCLA RUG Event 12/11/2007
Please join us on December 11, 2007 from 11:30 AM until 2:00 PM for an overview of BMC Remedy IT Service Management (ITSM) to be presented by Column Technologies. The event will be held at Kawasaki Motors Corp., U.S.A. - 9950 Jeronimo Road, Irvine, CA. 92618. If you plan to attend, please RSVP to [EMAIL PROTECTED] before December 8, 2007. ITSM unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration management database (CMDB), data model, workflow platform, and user interface. The suite includes four leading applications: BMC Remedy Service Desk, BMC Remedy Asset Management Application, BMC Remedy Change Management Application, and BMC Service Level Management. It also includes several shared services for more effective service management. The shared services include the BMC Atrium CMDB to coordinate processes around a single view of how technology components support business services, and a Definitive Software Library to automate associations between deployed software, licenses, and locations of authorized golden masters. About Column * Established in 1998, Column Technologies, Inc. is an international leading provider of infrastructure management solutions to help organizations better manage their internal and external service delivery. * Column offers process consulting, system design and integration, application development, customer support, and training in products, processes, and ITIL best practices. * Column works with organizations of all sizes across a wide range of industries, as well as academia and the public sector. * Column has offices in Chicago, Dallas, New York, and India with additional engineering hubs in Atlanta, Boston, Cincinnati, Houston, Philadelphia, San Diego, San Francisco, and Washington D.C. * Column is credited with over 500 successful implementations nationwide * Column's Management and staff are certified in ITIL best practices and PRINCE2 project management methodology (including certified ITIL Masters and PRINCE2 Practitioners) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OCLA RUG Meeting December 11, 2007 11:30 AM - 2:00 PM
Please join us on December 11, 2007 from 11:30 AM until 2:00 PM for an overview of BMC Remedy IT Service Management (ITSM) to be presented by Column Technologies. The event will be held at Kawasaki Motors Corp., U.S.A. - 9950 Jeronimo Road, Irvine, CA. 92618. If you plan to attend, please RSVP to [EMAIL PROTECTED] before December 8, 2007. ITSM unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration management database (CMDB), data model, workflow platform, and user interface. The suite includes four leading applications: BMC Remedy Service Desk, BMC Remedy Asset Management Application, BMC Remedy Change Management Application, and BMC Service Level Management. It also includes several shared services for more effective service management. The shared services include the BMC Atrium CMDB to coordinate processes around a single view of how technology components support business services, and a Definitive Software Library to automate associations between deployed software, licenses, and locations of authorized golden masters. About Column * Established in 1998, Column Technologies, Inc. is an international leading provider of infrastructure management solutions to help organizations better manage their internal and external service delivery. * Column offers process consulting, system design and integration, application development, customer support, and training in products, processes, and ITIL best practices. * Column works with organizations of all sizes across a wide range of industries, as well as academia and the public sector. * Column has offices in Chicago, Dallas, New York, and India with additional engineering hubs in Atlanta, Boston, Cincinnati, Houston, Philadelphia, San Diego, San Francisco, and Washington D.C. * Column is credited with over 500 successful implementations nationwide * Column's Management and staff are certified in ITIL best practices and PRINCE2 project management methodology (including certified ITIL Masters and PRINCE2 Practitioners) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Reminder OC.LA.RUG Meeting August 24 - 11:30 AM - Irvine, Ca.
Hello OC.LA.RUG Members: There is still time to RSVP for the OC.LA.RUG Meeting on August 24, 2007 from 11:30 AM until 2:30 PM. Please send your RSVP to [EMAIL PROTECTED] The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 At the end of the meeting I would like to discuss the following with the group: 1. Frequency of meetings. 2. Speakers - who would you like to hear from? What topics are of most value and interest. 3. Venues for future meetings. Complete Agenda is as follows: Arrival and Welcome 11:30 12:00 Lunch 12:00 Hosted by Column Technologies Kelly Heikkila, Director of Product Development for Kinetic Data 12:30 2:00 Kelly will discuss Kinetics three latest product offerings which include: Kinetic Request: A Built-on-BMC Remedy service request management making your service catalog actionable and giving your customers/employees the web-based interface they've always wanted to submit requests. Kinetic Survey: A Built-on-BMC Remedy survey system for timely, rule-based, actionable surveys from any OOB or custom Remedy application. Kinetic Calendar: A Built-on-BMC Remedy calendar tool for displaying and managing any Remedy data in a calendar format -- Change Requests, On Call Calendars, Process Reviews and more. As a developer, Kelly will discuss how Kinetic Data, approaches development in Remedy including Remedy UI, Java API, and displaying Remedy data on the web. As the Director of Product Development for Kinetic Data Kellys responsibilities include everything from design work for Kinetics products, to debugging active links alongside Kinetics Remedy developers, to assisting customers during the implementation of Kinetics solutions. Kelly has been developing in Remedy since 2001. Kelly is also proficient in HTML, CSS, Javascript, Java and other web technologies. Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, built on BMC Remedy packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customersincluding General Mills, Avon, Intel, 3M, the U.S. Postal Service and the federal Department of Transportationimplement BMC Remedy BSM software aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. Kinetic believes that great teams produce great products. Kinetics developers have user-side production experience, and are ITIL Foundation certified. Kinetic Data software developers and consultants are trained on the BMC BSM strategy; maintain up-to-date knowledge on the latest BMC Remedy products, and each have more than five years of experience implementing BMC Remedy products. Held in high esteem by the BMC Remedy developer community, they have early access to beta and new releases of BMC Remedy products. In addition to being an active member of the Help Desk Institute (HDI) and the IT Service Management Forum (ITSMF), Kinetic Data is also active in local and regional BMC Remedy User Groups (RUGs). Kinetic Data offers their products through industry-leading BMC Remedy Resellers. Visit our Reseller page to find one near you. Questions and discussion - 2:00 2:30 Lunch is provided and there will be a prize drawing at the end of the meeting. Please R.S.V.P to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OC.LA.RUG - Meeting August 24, 2007 - 11:30 AM - 2:30 PM
Please join us for an OC.LA.RUG Meeting on August 24, 2007 from 11:30 AM until 2:30 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Arrival and Welcome 11:30 12:00 Lunch 12:00 Hosted by Column Technologies Kelly Heikkila, Director of Product Development for Kinetic Data 12:30 2:00 Kelly will discuss Kinetics three latest product offerings which include: Kinetic Request: A Built-on-BMC Remedy service request management making your service catalog actionable and giving your customers/employees the web-based interface they've always wanted to submit requests. Kinetic Survey: A Built-on-BMC Remedy survey system for timely, rule-based, actionable surveys from any OOB or custom Remedy application. Kinetic Calendar: A Built-on-BMC Remedy calendar tool for displaying and managing any Remedy data in a calendar format -- Change Requests, On Call Calendars, Process Reviews and more. As a developer, Kelly will discuss how Kinetic Data, approaches development in Remedy including Remedy UI, Java API, and displaying Remedy data on the web. As the Director of Product Development for Kinetic Data Kellys responsibilities include everything from design work for Kinetics products, to debugging active links alongside Kinetics Remedy developers, to assisting customers during the implementation of Kinetics solutions. Kelly has been developing in Remedy since 2001. Kelly is also proficient in HTML, CSS, Javascript, Java and other web technologies. Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. As the only company exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, built on BMC Remedy packaged BSM applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customersincluding General Mills, Avon, Intel, 3M, the U.S. Postal Service and the federal Department of Transportationimplement BMC Remedy BSM software aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. Kinetic believes that great teams produce great products. Kinetics developers have user-side production experience, and are ITIL Foundation certified. Kinetic Data software developers and consultants are trained on the BMC BSM strategy; maintain up-to-date knowledge on the latest BMC Remedy products, and each have more than five years of experience implementing BMC Remedy products. Held in high esteem by the BMC Remedy developer community, they have early access to beta and new releases of BMC Remedy products. In addition to being an active member of the Help Desk Institute (HDI) and the IT Service Management Forum (ITSMF), Kinetic Data is also active in local and regional BMC Remedy User Groups (RUGs). Kinetic Data offers their products through industry-leading BMC Remedy Resellers. Visit our Reseller page to find one near you. Questions and discussion - 2:00 2:30 Lunch is provided and there will be a prize drawing at the end of the meeting. Please R.S.V.P to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reminder: OCLA RUG Meeting July 26 at 10:30 AM - Irivine
Hello Members: Just a reminder to R.S.V.P. to [EMAIL PROTECTED] for this Thursday's meeting. Please join us for an OC.LA.RUG Meeting on July 26, 2007 from 10:30 AM until 3:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Rajeev Shrivastava, Senior Director - Product Marketing, SupportSoft, Inc. - 10:30 - 11:45 Power Your Remedy CTS with Advanced Diagnostics and Resolution Overview: No matter how your support calls originate or where they end up, your company relies upon Remedy applications to track incidents and streamline your IT service operations. But as pressure mounts to reduce IT operations ' costs and increase service levels, organizations are extending the benefits of their CTS applications through diagnostic and resolution technology. In this session, we will discuss industry trends, consequences of these IT trends, and most importantly, how real-time resolution, issue tracking and final analysis capabilities will help you get the most out of your Remedy CTS application. Members will learn: 1. How to increase first call resolution rates by up to 15% 2. How to reduce escalation of Level 1 service calls by up to 20% 3. Decrease desk-side visits by up to 15% 4. Reduce handle time for repeat problems by up to 60% SPEAKER: Rajeev leads product marketing and strategy for SupportSoft's enterprise business globally. His responsibilities include new product introductions, positioning, pricing, partnerships and market expansion. Prior to SupportSoft, Rajeev was part of the management team at BeVocal and instrumental in the company's revenue growth of 150% YOY, making the company profitable and selling it to Nuance for $200 million in February 2007. He has previously led the Call Center Service product lines for Siebel Systems. Earlier in his career, he ran a small VC fund investing in technology and internet companies in Asia. He was the co-founder and COO of VirtualSoft Systems, a streaming media and broadband company. He started his career at HCL in India and was the Country Head for their CRM and Call Center business unit. Rajeev holds an MBA from the Wharton School at University of Pennsylvania and an undergraduate degree in Engineering from Delhi University. Lunch will be 12:00 - 12:45 Sanjay Taylor - BMC - 1:00 - 2:15 Questions and discussion - 2:15 - 2:45 Lunch is provided and there will be a prize drawing at the end of the meeting. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OC.LA.RUG Meeting July 26, 2007 at 10:30 AM
Please join us for an OC.LA.RUG Meeting on July 26, 2007 from 10:30 AM until 3:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Rajeev Shrivastava, Senior Director - Product Marketing, SupportSoft, Inc. - 10:30 - 11:45 Power Your Remedy CTS with Advanced Diagnostics and Resolution Overview: No matter how your support calls originate or where they end up, your company relies upon Remedy applications to track incidents and streamline your IT service operations. But as pressure mounts to reduce IT operations ' costs and increase service levels, organizations are extending the benefits of their CTS applications through diagnostic and resolution technology. In this session, we will discuss industry trends, consequences of these IT trends, and most importantly, how real-time resolution, issue tracking and final analysis capabilities will help you get the most out of your Remedy CTS application. Members will learn: 1. How to increase first call resolution rates by up to 15% 2. How to reduce escalation of Level 1 service calls by up to 20% 3. Decrease desk-side visits by up to 15% 4. Reduce handle time for repeat problems by up to 60% SPEAKER: Rajeev leads product marketing and strategy for SupportSoft's enterprise business globally. His responsibilities include new product introductions, positioning, pricing, partnerships and market expansion. Prior to SupportSoft, Rajeev was part of the management team at BeVocal and instrumental in the company's revenue growth of 150% YOY, making the company profitable and selling it to Nuance for $200 million in February 2007. He has previously led the Call Center Service product lines for Siebel Systems. Earlier in his career, he ran a small VC fund investing in technology and internet companies in Asia. He was the co-founder and COO of VirtualSoft Systems, a streaming media and broadband company. He started his career at HCL in India and was the Country Head for their CRM and Call Center business unit. Rajeev holds an MBA from the Wharton School at University of Pennsylvania and an undergraduate degree in Engineering from Delhi University. Lunch will be 12:00 - 12:45 Sanjay Taylor - BMC - 1:00 - 2:15 Questions and discussion - 2:15 - 2:45 Lunch is provided and there will be a prize drawing at the end of the meeting. Please R.S.V.P to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OC.LA.RUG Meeting July 26, 2007 at 10:30 AM
Please join us for an OC.LA.RUG Meeting on July 26, 2007 from 10:30 AM until 3:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Rajeev Shrivastava, Senior Director - Product Marketing, SupportSoft, Inc. - 10:30 - 11:45 Power Your Remedy CTS with Advanced Diagnostics and Resolution Overview: No matter how your support calls originate or where they end up, your company relies upon Remedy applications to track incidents and streamline your IT service operations. But as pressure mounts to reduce IT operations ' costs and increase service levels, organizations are extending the benefits of their CTS applications through diagnostic and resolution technology. In this session, we will discuss industry trends, consequences of these IT trends, and most importantly, how real-time resolution, issue tracking and final analysis capabilities will help you get the most out of your Remedy CTS application. Members will learn: 1. How to increase first call resolution rates by up to 15% 2. How to reduce escalation of Level 1 service calls by up to 20% 3. Decrease desk-side visits by up to 15% 4. Reduce handle time for repeat problems by up to 60% SPEAKER: Rajeev leads product marketing and strategy for SupportSoft's enterprise business globally. His responsibilities include new product introductions, positioning, pricing, partnerships and market expansion. Prior to SupportSoft, Rajeev was part of the management team at BeVocal and instrumental in the company's revenue growth of 150% YOY, making the company profitable and selling it to Nuance for $200 million in February 2007. He has previously led the Call Center Service product lines for Siebel Systems. Earlier in his career, he ran a small VC fund investing in technology and internet companies in Asia. He was the co-founder and COO of VirtualSoft Systems, a streaming media and broadband company. He started his career at HCL in India and was the Country Head for their CRM and Call Center business unit. Rajeev holds an MBA from the Wharton School at University of Pennsylvania and an undergraduate degree in Engineering from Delhi University. Lunch will be 12:00 - 12:45 Sanjay Taylor - BMC - 1:00 - 2:15 Questions and discussion - 2:15 - 2:45 Lunch is provided and there will be a prize drawing at the end of the meeting. Please R.S.V.P to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
