Re: Reporting question
Warren, Depending on the number of reports and number of variables they want to search by. You can build a display only form to run reports from On the form a field to select (from a menu) pre-defined reports. And Variable fields as need (ie. Start Date, End Date, Assigned To, Category, ect...) Use ALs to display the variable fields needed for the report selected. Users fill in the variable fields and click a Run Report button. Each report has a dedicated AL (Run if Qual) to Open Window (Report) Use the Variable fields to compose the Qualification for the report in the AL. Gregory Givens CTR Pers-54 Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, March 17, 2015 11:15 AM To: arslist@ARSLIST.ORG Subject: Reporting question ** ARS 7.6.04 ITSM 7.6.04 We just moved off of an ARS 6.3 client based installation. I am now getting a ton of questions about reporting. The Mid Tier manuals appendixes infer that you can still build reports with embedded qualifications that use parameters. However whenever I try to do it, I get an error. I'd like to be able to do something like 'Submit Date' = $StartDateHere$ AND 'Submit Date' $EndDate+1Here$. This was never an issue in the client, but now...whoo boy! I've got a helpdesk staffer who is in charge of creating reports that he is sharing with his management, but they hate the fact that they have to run a search, select records, then choose a report. They want to be able to just run the report from the report console and be prompted for the variables. I know it's possible with the BIRT tool, but we're just not there yet. Any help would be appreciated. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Before you go bald First check to make sure the temp variable is set. Go to Start Run %TEMP% This should open an explorer window at C:\Temp If it does, check the folder permissions You may need to also set the %TMP% variable Same procedure as the %TEMP% variable Gregory Givens CTR Pers-54 Remedy Admin ITIL Foundation Tel: (901) 874-6957 mailto:gregory.givens@navy.mil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I updated from D:\TEMP to C:\TEMP and I get the same error (pulling my hair out now.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Panel Holder panels expanding too much
Ray Add a panel to your holder to act as a footer Set the initial size to 25 and max to 1800 Header State - Hidden Panel State - Expanded This will push all your collapsed panels up. You may need to increase your Panel Holder height to 2025 in order to accommodate the footer height and avoid the scroll bar from appearing if all 10 of your panels are expanded. Gregory Givens CTR -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Monday, September 08, 2014 8:24 PM To: arslist@ARSLIST.ORG Subject: Panel Holder panels expanding too much Basics: ARS 8.1 1. Make a regular form with all public permissions 2. Add a Panel Holder to the form, splitter or collapsible and give it a height of 2000, 250 width, vertical orientation (I use splitter but this happens with collapsible as well, tried that as a workaround.) 3. Add 2 or more panels into the panel holder. 4. Give each panel a minimum size of 25, initial size of 200, maximum size of 200 ***this is the focus of this perceived bug writeup*** 5. Save the form and clear the cache on the web server 6. Open the form and notice that the first panel expands WA past the defined size of 200 and takes up all the available space of the panel holder down to the second panel, which is regular/defined size. In other words, the bug appears to be that the first panel is expanded to take up the entire height of the panel holder field. It's not a functionality killer, but it is a BIG source of distraction/complaint by testers...whoa, why is this section so huge? Good question. I told the tool set to keep them small but it seems BMC has other ideas. I wasted a half hour or so editing all the properties and permissions of the actual form and then set up a test form with generic objects and confirmed the behavior there as well. How many MONTHS is Galileo release overdue now? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Permission problem
I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Charlie, I had not tried clearing the tomcat cache I created a group called Remedy Admin and assigned the permissions (assigning it to Administrator did not work) At the time we were on 7.5 and I only noticed it on buttons and tab panels. I have not seen the issue since updating to 7.6.04 Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem ** Greg, I'm also concerned about the problem coming back (I mentioned in another email I've also seen this happen). Did you ever try manually clearing the cache directories as LJ Ryan suggested? -charlie On Thu, Aug 7, 2014 at 8:23 AM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Karthick One idea would be to create an AL to hide the Attachment Pool and place the user in the associated permission group. If they need the ability to open/view attachments, you'll need to add additional workflow like a button to become visible that runs an AL process (PERFORM-ACTION-OPEN-ATTACHMENT) Gregory Givens CTR Pers-54 Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, July 15, 2014 8:57 PM To: arslist@ARSLIST.ORG Subject: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Set Month End Date
Try this Action 1 sets the date to the first of next month Action 2 subtracts 1 minute Action 1: Set Fields Field : Due Date Value: DATEADD(mm, 1, DATEADD(dd, -(DAY($Create Date$) - 1), $Create Date$)) Action 2: Set Fields Field: Due Date Value: $Due Date$ - 60 Greg Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, May 07, 2014 2:50 AM To: arslist@ARSLIST.ORG Subject: Set Month End Date ** I need to Set a Month End Date in a field Called Due Date. Please find the below. Example: Ticket created Date is 7/05/2014 12:00:00 AM and the Due Date should have 31/05/2014 11:59:59 PM. it should automatically calculate or populate the Month End Date in Due Date field. I have used this condition ($DATE$ + 43200) + (86400 * 31)) - (86400 * DAY((($DATE$ + 43200) + (31 * 86400) - (3600 * HOUR((($DATE$ + 43200) + (31 * 86400) + (DAY($DATE$) * 86400)) - 1, Which given me the Due Date as 7/06/2014 11:59:00 PM. Can any one help me on this, Please. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Self-Terminating/disabling Escalation
Sapna You can create a form with the workflow (filters) actions you want to accomplish on you primary form This form will act as you trigger Set you Escalation to run on this trigger form. The Escalation can have a Run If Qualification of something like 'Status' = Active Then have part of the escalation action change the 'Status' to In-Active The Escalation continues to run on its set interval but finds no entries to match its Qualification Alternatively, you can have a couple escalations to change the trigger entry Status (1 to Activate, 1 to Deactivate) This allows you to setup a window of time where the trigger can be active on a reoccurring basis. Gregory Givens CTR NPC Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sapna Motwani Sent: Wednesday, April 30, 2014 2:06 PM To: arslist@ARSLIST.ORG Subject: Self-Terminating/disabling Escalation Hello Experts, Please suggest is it possible to define a self-terminating escalation. I need to run an escalation just once, and then it should disable itself. I want to know is it possible to define an escalation which triggers some workflow to mark the calling parent escalation as disable. Any help would be highly appreciated. Regards, Sapna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I change Current Host Id for AR System?
Andrey For a Windows server 1. Login to the Virtual Server 2. Open the Properties of the Network adapter listed in Device Manager. 3. Select the Advanced Tab 4. In the Property list, select NetworkAddress 5. By default, the Value field is empty and Not Present is selected. Enter the MAC address used for Remedy Licensing in the Value field 6. Save your changes Remedy will now use this address as the Current Host ID in the License form, enabling the use of current Remedy License Keys. Greg Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh Sent: Tuesday, November 19, 2013 10:54 PM To: arslist@ARSLIST.ORG Subject: How can I change Current Host Id for AR System? ** How can I change Current Host Id for AR System? Andrey. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Send a ticket details to Outlook Calendar
If you are still using the User Tool You can use OLE actions in an active link to open and populate a Calendar item. OLEs are not available via midtier but you didn't specify user tool or web. Greg Givens (Contractor) Network Applications Support Navy Personnel Command -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of clemence Sent: Thursday, July 25, 2013 2:04 AM To: arslist@ARSLIST.ORG Subject: Send a ticket details to Outlook Calendar ** does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: QQ on AL -- external query
Patrick
Create a 'ztmp' character field on the form (hidden Display field Disable
change flag)
Set default value to
First step, set 'ztmp' field to $DEFAULT$
Then your string becomes ( ( ( (('Component' = + $ztmp$ ) + $S-Component$ )
+ $ztmp$ ) + ) )
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 15, 2012 8:40 AM
To: arslist@ARSLIST.ORG
Subject: QQ on AL -- external query
** Can I get an Email Bonus Round (Cash Cab Style)
AL .. I want it to have the following format in the set field action
'Field' = ActualFieldValue
( ( ( ('Component' = ) +) + $S-Component$) + ) -- no go
'Component' = + $S-Component$ -- this gets me 90% but I cannot get
the at the end I have tried + but the last is black.. so it is a no
go.
--
PS it is a ruff last couple of days.. and the coffee is just not awaking my
mind..
--
Patrick Zandi
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Re: How to restrict wild card searches
Vishal,
Doug is correct
'field' LIKE %[^a-z A-Z0-9]% will allow users to search for a string with a
space character.
You are restricting a lot more than just wildcards
If your intent is to only allow ALPHA NUMERIC (and spaces) in your searches
then that will do it.
Keep in mind though, you're blocking searches on commonly used special
characters like @':.,#-
Searches for Its won't find It's and ' isn't one of your allowed characters.
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, November 08, 2012 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict wild card searches
**
Vishal,
I am curious why you use the syntax you are using
'field' LIKE %[^a-zA-Z0-9]%
This will error on space or any special character or any number of other
conditions.
If you want to just disallow wildcards, there are only a couple of them. I
assume the things you are
worried is really the % character.
Why not
'field' LIKE %[%]%
Note that the % sign should not be a wildcard as it is within the [] construct
which says to treat things
inside it as characters.
This says to match when there is a % in the value.
Now, you could add other specific characters as well within the test if you
cared to (like match any single
character or even the [ in case someone wanted to try a set of characters] but
is that really necessary? Isn't
it just the % that is the issue?
Now, if you wanted to keep what you have and just allow space in addition, just
add a space in the set of
characters.
'field' LIKE %[^a-z A-Z0-9]%
Notice that I put a space between the a-z and A-Z. That should include space
as a character in your set of
characters.
NOTE: Both of these comments are how this should work and how I expect it to
work. I unfortunately am not
at a place where I can test things at the moment, but this is the way things
are supposed to work.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, November 08, 2012 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict wild card searches
**
Hi Greg,
For restricting the wild card character on field level we had created the
Active link which will fire on search mode .
The qualification is : ((('Description' LIKE %[^a-zA-Z0-9]%) OR ('Resolution'
LIKE %[^a-zA-Z0-9]%)) OR ('Detailed Decription' LIKE %[^a-zA-Z0-9]%)) OR
('Incident Number' LIKE %[^a-zA-Z0-9]%)
If we are giving wild card character for searching on fields (Notes , summary ,
resolution and Incident ID) , it will throw an error .
However this Active link is also firing when we are giving space on fields like
(Notes , summary , resolution and Incident ID).
We don't want to fire this active link when any user will give space .
Do you know how to a resolve this?
Vishal
On Fri, Oct 26, 2012 at 2:51 PM, Vishal Navale vishal...@gmail.com wrote:
Thanks Greg,
Fantansticts, It works.
Regards,
Vishal
On Thu, Oct 25, 2012 at 2:56 PM, Givens, Gregory CTR NPC, Pers 54
gregory.givens@navy.mil wrote:
Vishal,
If it's a problem with wild cards being used in specific field(s), you could
change the QBE Match for the field(s) to Equal
However, doing just that will not stop wild cards in the advanced search bar.
To stop that from being allowed you will need to add a character field to the
form and give it a field ID of 1005
Then create a Active link with
Execution Options - Search
Run If Qual - ('1005' LIKE ((% + [%]) + %)) OR ('1005' LIKE ((% +
[_]) + %))
If action is an Error message
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, October 25, 2012 6:12 AM
To: arslist@ARSLIST.ORG
Subject: How to restrict wild card searches
Hi,
Is there any way to restrict wild card searches on the ARServer 7.5 p4?
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Re: How to restrict wild card searches
Vishal,
If it's a problem with wild cards being used in specific field(s), you could
change the QBE Match for the field(s) to Equal
However, doing just that will not stop wild cards in the advanced search bar.
To stop that from being allowed you will need to add a character field to the
form and give it a field ID of 1005
Then create a Active link with
Execution Options - Search
Run If Qual - ('1005' LIKE ((% + [%]) + %)) OR ('1005' LIKE ((% +
[_]) + %))
If action is an Error message
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, October 25, 2012 6:12 AM
To: arslist@ARSLIST.ORG
Subject: How to restrict wild card searches
Hi,
Is there any way to restrict wild card searches on the ARServer 7.5 p4?
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Re: Approval Rule to stop a rejection from closing the process.
You should be able to do this with a Completion rule and 2 Statistical Override Rules The Completion Rule needs a Run if like (($Total Approved$ + $Total Rejected$) = $Total Signatures$) The Statistical Override Rules (One Approved, One Rejected) will be dependent on if you still want the process rejected from 1 reject or a percentage of Rejects vs. Approvals or All must reject. The following is from an All Must Reject Approve Statistical Override Run if: ($Total Approved$ + $Total Rejected$ = $Total Signatures$) AND $Total Rejected$ != $Total Signatures$ Reject Statistical Override Run If: $Total Rejected$ = $Total Signatures$ Greg Givens (Contractor) Network Applications Support Navy Personnel Command -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of fikebr Sent: Friday, October 19, 2012 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Rule to stop a rejection from closing the process. The number of approvers is variable but ther are no other conditions. The only thing that I'm trying to do is keep the process from completing when the first approver rejects. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Approval-Rule-to-stop-a-rejection-from-closing-the-process-tp104239p104241.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: If BMC Remedy had a theme song
Wouldn't It Be Good - Nik Kershaw -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, August 29, 2012 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: If BMC Remedy had a theme song ** Got my vote. I saw him live in Camden NJ on Sunday night. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Varghese Sent: Wednesday, August 29, 2012 2:52 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: If BMC Remedy had a theme song ** Yeah I donno if you guys have heard this one. It always makes me think about remedy. Jason Mraz The Remedy Chorus. The remedy is the experience. This is a dangerous liaison I say the comedy is that it's serious. This is a strange enough new play on words I say the tragedy is how you're gonna spend The rest of your nights with the light on So shine the light on all of your friends When it all amounts to nothing in the end. Regards, Roney Samuel Varghese Sent from my iPad On Aug 29, 2012, at 1:12 PM, Pierson, Shawn shawn.pier...@sug.com wrote: ** I’ve always thought of the song by The Prodigy, “Poison.” The lyrics are mostly the two guys singing back and forth, “I got the poison…” then the other “I got the remedy, I got the pulsating rhythmical remedy.” I don’t know about you, but my 7.6.4 installation is neither pulsating or rhythmical. I’m not sure if that’s good or bad. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, August 28, 2012 5:03 PM To: arslist@ARSLIST.ORG Subject: OT: If BMC Remedy had a theme song ** (I went to a baseball game last night (Minnesota Twins) -- and for some reason I was paying attention to the theme song for each batter -- kind of fun) Anyways, if BMC Remedy had a theme song - what would it be? -John -- John Sundberg Kinetic Data, Inc. Your Business, Your Process Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com http://www.kineticdata.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com http://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Status Closed to reopen
Sagar
Create a filter to run on the form when Modify
For the Run If Qualification
To stop a group from being able to modify a request where the 'Status'=Closed
((('DB.Status'=Closed) AND ($GROUPS$ LIKE ((%+ Restricted Group)+%)))
AND ($USER$ != AR_ESCALATOR))
To stop everyone but a specific group
((('DB.Status'=Closed) AND (NOT(($GROUPS$ LIKE ((%+ Allowed
Group)+%) AND ($USER$ != AR_ESCALATOR))
To Allow Specific Users
((('DB.Status' = Closed) AND ($USER$ != User1)) AND ($USER$ != User2))
AND ($USER$ != AR_ESCALATOR)
If Action is an Error Message
Note: the ($USER$ != AR_ESCALATOR) is so escalations can still modify
requests if needed.
If you want users to be able to modify Closed requests but not change the
'Status' from Closed add a ('Status' != Closed) to the Run If
Greg
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Tuesday, April 10, 2012 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Status Closed to reopen
Hi Steinar,
Thanks for your reply .In my application it is happening when I closed
a ticket and also I can reopen the ticket but my requirement is how to
restrict this functionality for a specific Group.(In that particular
group cannot do closed to reopen ).I have customized form User form
also present in my application in this user form I can create a users
that user can access my application .
How to do please help me on this ASAP
Thanks
Sagar
On 4/6/12, Steinar Halland steinar.hall...@gmail.com wrote:
Hi,
As you say this is a customized application, so wether or not it is possible
to reopen a ticket depends on how the application was made.
Maybe there has been produced some documentation for the custom app that
might be of help?
If not you probably would have to ask the people that made the application.
Best regards
Steinar
Sendt fra min iPad
Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu
kommuvidyasa...@gmail.com:
Hi All,
I want to reopen the closed tickets ..Is it possible to reopen once it
is closed status.if it possible how can I achieve ? we are not using
the ITSM Modules my application is fully customized .
Any help would be appreciated.
Thanks
Sagar
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--
Sagar
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Re: Panel / Page Holder behavior on ARS 7.6.04 P2
Tadeu, Create an AL to change the field to Hidden when a particular Tab/Panel is selected The drawback is you'll need an AL for each Tab/Panel to Hide or Un-Hide the field. Greg Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Wednesday, December 21, 2011 12:44 PM To: arslist@ARSLIST.ORG Subject: Panel / Page Holder behavior on ARS 7.6.04 P2 ** Hello everyone, I Hope someone could help with any kind of information about Panels / Page Holders differences between 7.0.x and 7.6.04 version of ARS. Here goes my predicament: For instance, How could I create a scenario that a Character Field is shared through 3 pages of 5 pages available on a specific form? Using the property Shared Fields (at Panels from a Page Holder component), the Character Field is visible in all of the 5 pages of my Page Holder. I'm referring to my component as Page Holder because I've done the upgrade coming from ARS 7.0.01. Since I share a field, it become available on all the 5 pages. As a workaround for this problem, I used a non-fancy way of working with Trim Box's components to hide my Character Field in specific pages. AR Server 7.6.04 Patch 2 Oracle DB 11g (11.2.0.2.0) 64 bits Mid-Tier 7.6.04 OBS: Trying to overlay components/forms to work on it using the new AR Server version (7.6.04) Regards, Att, Tadeu _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Character Field with menu object
Vincent, If by Append Menu Values you are referring to the ability to select multiple values from the menu but not allow free text entry. You could have a button display a Table (in a dialog window) with values equivalent to you menu Allow multiple selections from the table Do a table walk to compile selected values and place results in your Character field. Add a couple change field actions to enable and disable access to the field at the beginning and end and it might be what you are looking for. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vincent Dapper Sent: Tuesday, July 26, 2011 4:05 PM To: arslist@ARSLIST.ORG Subject: Character Field with menu object ** Dear List, I am looking for a smart way to be able to have a Character Field with a menu object, and: 1. Allow for append of menu values, and 2. Also have a menu value restriction. Anyone has tricks they have done in the past to accomplish both without sacrificing the other? Thanks, Vincent _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Created and Resolved Same Day
Frank
With the user tool only you might need to settle for resolved within 24
hours
If the user works an 8 hour day you could set the resolved in less than to 8
hours
This would eliminate any that were created one day but resolved the next day
but within 24 hours.
('Resolved Date' + (3600 *(24*7)) $DATE$) AND (('Resolved Date' - 'Create
Date') (3600*24))
Resolved in the past 7 daysResolved in less
than 24 hours
Greg Givens (Contractor)
Network Applications Support
Comm: (901) 874-6957
mailto:gregory.giv...@navy.mil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Tuesday, July 12, 2011 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Created and Resolved Same Day
** HD 6.0
ARS 6.3p24
Using the Remedy User tool is there any way to query for tickets created and
resolved the same day?
We have create datetime and resolved datetime in datetime format only. I know I
can do this for a single day but the user wants to run report each week.
Thank you
Frank
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Re: Display as Text for Character Field
Lisa, If you set the field up as a normal Read/Write Character Field and set the group permissions to the field as Read User in the group can read and search the field but not modify the content. To keep the look and feel of read only, Create a AL to change the field to Read Only Execute on Display and Window Open Run If: (($OPERATION$ = CREATE) OR ($OPERATION$ = SET)) OR ($OPERATION$ = SET ALL) To allow yourself (or others) to modify the contents Create a second AL to change the field back to Read/Write Greg Givens (Contractor) Network Applications Support Comm: (901) 874-6957 mailto:gregory.giv...@navy.mil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Monday, November 01, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Display as Text for Character Field ** Read Only is only a client attribute only..push or set should work into it without issue. What is the problem you are specifically having pushing into it? You shouldn't need to push into another field and then set into this one. Is it giving you error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, November 01, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Display as Text for Character Field ** I'm having problems pushing data directly to the Read Only field. I think that's the problem. I have to probably push it to another field on the form and the do a set fields to update the Read Only field. I'm testing this now. All the other suggestions are good, but I want to keep the look and feel of this field as Read Only. If I do what the others suggest, then the field will look as though it is writable. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Monday, November 01, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Display as Text for Character Field ** Lisa, The field being 'read only' should have NO impact on your ability to set the field to something via workflow..when you say you can't, what sort of problem are you getting? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, October 29, 2010 1:13 PM To: arslist@ARSLIST.ORG Subject: Display as Text for Character Field ** I originally set up a character field as Read Only, when a customer is modifying or adding a record, they cannot change this field. When they do a search on this form, a Change Action makes this field Read/Write. (I don't want anyone to change it, but I don't mind if they search on the field). Plus I don't want to make my users use the advanced search option, I want to make it easy. Well, I need some workflow to update this field from time to time, but it won't let me because the field is Read Only. No biggee, I'll just change this field to Display as Text. (even though I don't like Display as Text sometimes, I always end up having to draw a little box around the field). But there is no Change Action to turn off this Display as Text setting when the users are doing a search on the form. Am I missing anything? Is there an easy solution to this? I'm working on the WUT (ARS 7.5 p4) AR System Server 7.1 p7 Oracle 10g Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
