Tomcat is creating 2 extra sessions when user logs out
Hi, Tomcat is creating 2 extra sessions when user logs out. we are using Tomcat 7 with MT 8.1.01 with ARS 8.1. Issue and scenario: When user login in to ITSM through Mid-Tier, one session will be created for one user. Once user clicks on log-out button, we are able to see created session is going off from tomcat level and extra 2 sessions will be created and stays for 30 minutes. Due to the above functionality, we are getting errors while doing a load test or performance test which is stating it is reaching the tomcat limit as per the configuration.Please suggest, what could be the issue or this is the behavior. Regards,Farooq. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Request Detail Page is Blank for some of the SR'S
Folks any advice/inputs as to what is missing causing the issue said in the mail below... - FRQ On 19-Feb-2014, at 23:08, MOHAMMED FAROOQ BABA frqb...@live.com wrote: Hello List, There’s an intermittent issue going on in our Production Environment wherein a SR's (Service Request) ‘Request Detail’ page will be blank and it’ll be something like this as shown below in the Screen shot. Due to this the Question and Answers Section is Blank. I've checked in “SRD:MultipleQuestionResponse” form and I don’t see any entries pertaining to the questions and answers for the Flawed SR with blank Request detail page, For the one which are working properly i do see records equal to number of questions for SR in the same form. Please let me know if someone has faced this issue and corrected. Note this is intermittent because of that nature we are unable to get logs of that period, By the time we come to know of the issue it'll be more then 2 or 3 days and logs will be gone. image002.jpg Environment Details: ARS SP5 / ITSM SP2 / MSSQL / WINDOWS SERVER 2008. Regards, FRQ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image002.jpg
Request Detail Page is Blank for some of the SR'S
Hello List, There’s an intermittent issue going on in our Production Environment wherein a SR's (Service Request) ‘Request Detail’ page will be blank and it’ll be something like this as shown below in the Screen shot.Due to this the Question and Answers Section is Blank.I've checked in “SRD:MultipleQuestionResponse” form and I don’t see any entries pertaining to the questions and answers for the Flawed SR with blank Request detail page, For the one which are working properly i do see records equal to number of questions for SR in the same form.Please let me know if someone has faced this issue and corrected.Note this is intermittent because of that nature we are unable to get logs of that period, By the time we come to know of the issue it'll be more then 2 or 3 days and logs will be gone. Environment Details: ARS SP5 / ITSM SP2 / MSSQL / WINDOWS SERVER 2008. Regards,FRQ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image002.jpg
Re: Need ITMS 7.x Architecture Doc
Hi Shiv, Thanks for your response, prior writing to ARSLIST i've gone through the link which you've mentioned. Actually i was going through one doc and it had the below mentioned line, pasting for your reference For a more comprehensive discussion of the BMC SRM Framework architecture, see the Common Application Interface section of the ITSM 7.x architecture document. That's where i ended asking this question. -Farooq. Date: Tue, 5 Nov 2013 07:29:31 -0500 From: shiv_manak...@yahoo.co.in Subject: Re: Need ITMS 7.x Architecture Doc To: arslist@ARSLIST.ORG Hello, Thanks for the post. You can download ITSM Architect Guide for 7.0.x Application version from below link on BMC Support website. http://documents.bmc.com/supportu/documents/57/43/65743/65743.pdf Supportive discussion from BMC Communities can be found on below link with some additional inputs. https://communities.bmc.com/message/136857 Hope this information would be useful to you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Need ITMS 7.x Architecture Doc
Can some send me the ITSM 7.x Architecture Document. Thanks in Advance. -Farooq. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
