Re: email engine question
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are using. This issue was due to the API in 7.1 are using jni layer to talk with server and the .so files or libraries are not in the path due to which it is giving UnsatisfiedLinkError. /Shivdatta From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: 31 May 2013 07:05 PM To: arslist@ARSLIST.ORG Subject: Re: email engine question ** Is there a possibility of running installation of email engine again, it seems some supported files are missing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Friday, May 31, 2013 7:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: email engine question ** Hello all, I am in the process of testing the email engine in dev but getting nowhere .. this email engine has been off for years so few changes might have been made java upgrades, patches etc ... which could have affected it.. I set the email engine in debugging mode but when I start the email.sh script i don't see any trace..no connection to the server and no connection to the exchange server. BMC Remedy Email Engine has started + exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp /usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar com.bmc.arsys.emaildaemon.EmailDaemon -d /usr/ar/AREmail We are still working with version 7.1 patch009 plannig to upgrade at the end of the year but need this to work for a current project I am working on. I check the log file under logs and see the following: Exception in thread main java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Native Method) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:435) at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:713) at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:123) at com.bmc.arsys.emaildaemon.EmailDaemon.init(EmailDaemon.java:93) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:159) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:876) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:595) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) Any thoughts on this will be very much appreciated. Many thank in advance frexpopo. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: POP3 email issue
Hi Rajesh, First thing this exception is seen when two email clients (may be email engine or any other mail clients) are fetching mails from the same mailbox (here also deleting that mail from mailbox.). This happens when email engine is reading a mail from the mailbox and at the same time another mail client/email engine deletes that mail and due to that mail contents are no longer available on that mail server mailbox. Following things you can check: 1. Two email engines are configured for same email mailbox (on exchange server) as incoming mailbox on same or different servers. 2. The mailbox is configured on the email client using POP3 whose basic configuration is to delete the email from the mail server after download. HTH. /Shivdatta -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: 16 May 2013 03:54 AM To: arslist@ARSLIST.ORG Subject: POP3 email issue Hello List, Seems like we having issue with our incoming email functionality wherein system stop processing the mail coming in, we have to go ahead and restart the emial engine to process the same. During this time we do not see any issue with the emial which are getting relay from the system We are on arsystem 7.1 Email version 7.1 patch 7 May 15, 2013 5:09:22 PM com.sun.mail.pop3.POP3Message getContentStream SEVERE: null javax.mail.MessageRemovedException at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:137) at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:456) at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:275) at javax.mail.internet.MimeMessage.getMessageID(MimeMessage.java:1191) at com.bmc.arsys.emaildaemon.ReceiverModule.checkAndSkipStoredMessages(ReceiverModule.java:443) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:307) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to Find the Email Engine Version
on windows : stdout.log file in the AR System Install Dir/AREmail/Logs on Unix : emaild.sh_log file in AR System Install Dir/AREmail/Logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Friday, December 21, 2012 5:56 PM To: arslist@ARSLIST.ORG Subject: How to Find the Email Engine Version ** Team, How to find the Email Engine Vesrion?.I have checked into SHARE:Application_Properties form. but, i can't found that.Can you please advice Thanks in advance, Suresh Loganathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mailbox Name in filter qualification
Hi, Use this qualification for matching ($Mailbox ID$ = 'Unique Identifier') The Unique identifier field is present on the AR System Email Mailbox Configuration page. Reason: Mailbox Name is a display only field. Which just shows the mailbox name referring to the Mailbox ID. Shiv From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Friday, July 20, 2012 7:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mailbox Name in filter qualification ** Mark, Try using the Mailbox Unique Identifier instead of the Mailbox name. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.commailto:cmrho...@rockwellcollins.com www.rockwellcollins.comhttp://www.rockwellcollins.com/ From:Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date:07/20/2012 10:00 AM Subject:Re: Mailbox Name in filter qualification Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** It's not 'Mailbox Name' = Mailbox1 Instead of 'Mailbox Name' = Malbox1 Is it? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, July 20, 2012 8:50 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Mailbox Name in filter qualification ** HI All Happy Friday, I have two incoming mailboxes, Mailbox1 and Mailbox2. If an email comes into Mailbox1 then I need to do a push field to Form A. Email coming to Mailbox2 needs to get pushed to Form B. I have the following qualification but it doesn't work. No push field. Am I missing something? ( 'Mailbox Name' = Malbox1 ) AND ( 'Message Type' = Incoming) ARS 6.3 patch 24 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
The error out entries are stored on AR System Email Error Messages form Thanks and Regards - Shivdatta -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gregory, Malcolm Sent: Thursday, July 12, 2012 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
