Re: Mid-Tier Web Page is coming up blank
I ran across something similar a few weeks ago after an upgrade. This error will occur if there is a Active Link associated with the form being opened which contains a Open Window action of type Report and the Destination field in the Active Link contains a hard return control character. Look through your Active links and remove the hard return from the Destination field (Note that the hard return shows as a solid black bar in the AR System Administrator tool) to ensure that only a valid value remains. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Wednesday, October 15, 2008 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Web Page is coming up blank ** Frank/Joe Yes there is source code behind the page. I copied it and dropped it into a html file on my local machine and it still showed up blank. I did go through the net and look for something similar to this and I did find something similar from back in 2005 and it was with 6.3 and it was the same thing. The lady said that it had to do with the extensions not being listed or blocked in IIS. Well I did check and correct that in IIS, yet the page still came up blank. With regards to the timezone, I changed my client pc timezone to GMT +10 Canberra, Melbourne, Sydney And when I hit the web page, this is what it is showing as the time zone: usertimezone=Antarctica%2FDumontDUrville For some odd reason, that just doesn't look correct Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, October 16, 2008 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Web Page is coming up blank ** Is there source code behind the page? Or is there nothing coming back in teh for of JScript and HTML tags? I had this happen the other night. Upgraded MT, went to config page and all was well. Then tried opening the Home page and got a blank screen, but there was source code. After playing around for a few minutes I decided to close all my browsers and try again. The next time it worked and the home page came up. On Wed, Oct 15, 2008 at 2:35 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** On windows IIS, when all fails, restart the darn box :-) On a more serious note, do you see anything in the mid-tier logs or your IIS logs? Joe - Original Message From: Matthew Perrault [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:51:28 PM Subject: Mid-Tier Web Page is coming up blank ** All, We recently installed Mid-Tier 7.1 Patch 3 on a box in Australia . I can log into the configuration page and that comes up fine. Yet when I try and go to an actual form, I get the little animated Loading... gif, then it says downloading item 10 of 16 (in the lower left corner of IE), it counts down to 1 of 16 then finishes. Then in the lower left corner it says Done. Yet the Web Page is blank. Nothing there, no errors, just a blank white web page. The strange thing is we have this same Mid-Tier version installed on other servers and all of them seem to work fine. The odd things about this server are with IIS. First it doesn't have the standard defaultWebSite it has something else. But that shouldn't matter as I've installed it under other Web Sites in IIS and gotten it to work. The other thing is, this has a specific IP specified in the Web Site identification. Yet I tried removing that and now luck either. At this point I don't know where else to look to try and figure out why this web page won't come up. ARS 7.0.1 Patch 4 Windows 2003 SQL Server Mid-Tier: 7.1 Patch 3 IIS 6 Apache/Tomcat 5.5 Any thoughts or suggestions on where to go from here with this issue would be appreciated. Thanks Matthew Perrault __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: image001.jpg
Re: Midtier 7.x opens blank (white) window
A BMC KB article said this can occur if there is a Active Link associated with the form being opened which contains a Open Window action of type Report and the Destination field in the Active Link contains a hard return control character. I agree that this is the right track because I disabled all of my active links, flushed the cache and the form opened. After returning the active links to their original state I went through each active link in my log file and was not able to find a active link which contains a Open Window action of type Report. Is there a way to search a def file that contains a destination value or a Open Window action of type Report? I created an active link which contains an open window action type of report and compared it to one (def file) that that does not contain a report and did not see a visible difference. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Mench, Ryan M (N-ISS) Sent: Wednesday, October 01, 2008 2:00 PM To: 'arslist@ARSLIST.ORG' Subject: Midtier 7.x opens blank (white) window Folks - I'm driving myself bonkers on this and would really appreciate your feedback. I Have a form that opens in Midtier as a blank (white) window. The workflow contains an active link that opens it in a submit window. I recently upgraded from ARS 5.x to 7.01 and used the 7.x import tool to migrate the tables. Actions in the client work as designed. Environment: WIN2K3 Oracle 9i IE 6.0.3 ARS 7.01 patch 9 Midtier 7.01 patch 8 Tried earlier midtier 7.x and server versions Tried Tomcat 5.5.17 (default) and upgraded to 6.0.18 JRE/JDK version 1_4_2_16 and upgraded to 1_5_0_16 Increased Java memory to various ranges Cleared IE cache/flushed midtier cache Resaved the form Renamed the form to remove the : Rebuilt the AL that fires the open window Here is the funny thing (not funny ha-ha), copying the existing form to a new form does work, however changes to workflow will be a substantial effort and only want to do this as a last resort. I've also considered beating my fists on the floor, but I would like to wait on that as well. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: image002.jpgattachment: image003.jpg
Midtier 7.x opens blank (white) window
Folks - I'm driving myself bonkers on this and would really appreciate your feedback. I Have a form that opens in Midtier as a blank (white) window. The workflow contains an active link that opens it in a submit window. I recently upgraded from ARS 5.x to 7.01 and used the 7.x import tool to migrate the tables. Actions in the client work as designed. Environment: WIN2K3 Oracle 9i IE 6.0.3 ARS 7.01 patch 9 Midtier 7.01 patch 8 Tried earlier midtier 7.x and server versions Tried Tomcat 5.5.17 (default) and upgraded to 6.0.18 JRE/JDK version 1_4_2_16 and upgraded to 1_5_0_16 Increased Java memory to various ranges Cleared IE cache/flushed midtier cache Resaved the form Renamed the form to remove the : Rebuilt the AL that fires the open window Here is the funny thing (not funny ha-ha), copying the existing form to a new form does work, however changes to workflow will be a substantial effort and only want to do this as a last resort. I've also considered beating my fists on the floor, but I would like to wait on that as well. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: image001.jpg
Re: ARS 5.1.2 setup error - RESOLVED
This was a result of an invalid DNS server IP and is now resolved. Ryan M. Mench Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 -Original Message- From: Mench, Ryan M (N-ISS) Sent: Tuesday, August 05, 2008 9:14 AM To: [EMAIL PROTECTED] Cc: Mench, Ryan M (N-ISS) Subject: ARS 5.1.2 setup error Folks - Remedy is returning the error, Setup error. Some sample applications could not be installed when running a clean installation of ARS 5.1 - patch 1389 (yes, 5.1.2 - don't ask). My Oracle 9i DB (which is also a clean install) resides on a separate server. Both servers are using WIN2K Advanced. Thoughts? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Symantic Endpoint Protection
My customer wants to integrate Symantic EndPont Protection 11 on an ARS 5.1.2 server/Oracle 9i DB. During testing we concluded that the AR system license tool (a flashback for most of you I'm sure) will not accept a new license even though the license is valid. Classic error that reads Invalid license key. Please provide a valid license key - [ARERR 8947]. I should note that we were able to add licenses after removing Symantic EndPont Protection 11. Has anyone on the list experienced this on any other versions of ARS, and is there a fix out there? Upgrading ARS is not an option at this time. Thanks! Ryan M. Mench Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 (719) 277-4541 [EMAIL PROTECTED] (WSI Email) [EMAIL PROTECTED] (ISS Email) [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ghosting remedy server
Ghost works well as long as the server you are moving to mirrors the server the image came from (E.g. same model, hardware, drive size, firmware, etc.) Also, Ghost will not work on servers with a RAID controller. I would suggest using NetBackup if you happen to find yourself in that situation. Ryan M. Mench Lockheed Martin Intelligent Software Solutions Remedy Developer - AS3, AOC WSI 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Elizabeth C (X-KAPL A LM Company) Sent: Thursday, August 30, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Ghosting remedy server Environment: Windows 2003, Oracle 10g, ARS 7.0.1, cmdb 2.0.1 patch 3, full ITSM 6 (yes, e have ITSM6 with CMDB 2), DLS 7.0.1, EIE, SMS, Remedy sql link, SLM 7.0.03 We have this environment set up on a test server and this will shortly become our production system. We will then need to quickly build a development serer. To redo all these installs and scripts to make ITSM 6 work with CMDB 2 would take days and days of effort. We would like to take this test server and use it to ghost the new development server and then do a database copy from the current test server to the new development server. Obviously we would have to get the proper licenses for the development server. We anticipate that we may have issues with tables pointing to the wrong server. Are there other likely issues? Is this a reasonable approach? Has anyone successfully done this before? Liz __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pages No Longer Displaying in Page Holder Field
I had this occur once on 6.3. To correct the issue I deleted the page holder and recreated it using the same DB name and ID. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Pages No Longer Displaying in Page Holder Field Per chance, is the tabless borderless page fields option set on the form? In the 7.0.1 p2 user tool patch, they had this listed as one of the defects: SW00257841 A tabless/borderless page field will not have the labels for the tabs, and the height for the tabs will be 1 pixel. This may or may not be an issue in the 6.3 series. Axton Grams On 5/2/07, Heider, Stephen [EMAIL PROTECTED] wrote: On one of my display-only forms the pages/tabs appear as tiny squares about 1/8 tall. You can just barely click on the tabs to display the pages. This is occurring with all users and on any computer. The tabs on the same form on the dev server appears normal. I did clear the local cache/temp files on the client computers. As a test, I exported the form from production and imported it into the dev server. It still appears fine on the dev server, just not production. I have scheduled a reboot of the production server tonight. This may clear it up. Any ideas as to why this is occurring with just one form? Production: ARS 6.3 p16 Windows 2003 SQL 2000 Development: ARS 6.3 p21 Windows 2003 SQL 2000 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 5.1.2 on Oracle 10g
I did some research on this about a month back. Oracle 10g was released after AR 5.1.2 went unsupported, although it might run, BMC never tested 5.1.2 it on 10G. I wasn't able to attach the 5.1 Compatibility Matrix to this message, but I can forward it to you off the list if you need it. Ryan M. Mench Intelligent Software Solutions Lockheed Martin Remedy Developer - AS3, AOC WSI 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of C Thomas Sent: Thursday, April 12, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: ARS 5.1.2 on Oracle 10g ** Hi All, I was searching through the ARS List and found this email. We are currently on Sun Solaris 8, ARS 5.1.2 and Oracle 9i(2). We plan on moving to new hardware/server for everything - Remedy Server, Database Server, etc.. We were hoping of moving to Oracle 10g and keeping our current version of Remedy 5.1.2 and Sun Solaris 9(should not matter,I guess). We then hope to do the upgrade of Remedy to 6.3 later on... There are some business reasons for doing so... Do you see any issues with this ?? Have you done this approach before ?? One thing that jumps out to me is that Oracle 10g uses ONLY Cost-based optimization and NOT rule-based - will that be an issue when moving from 9i to 10g on 5.1.2 Remedy Server ?? Would appreciate your input on this. thanks, Cherian __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT - Remedy Training In Clearwater
I was in Clearwater about 5 years ago for training. After training I would head straight to the beach - There are tons of bands, restaurants and bars near the beach to enjoy. At the time local merchants would set up shop on the pier every Friday. I'm sure I missed out on some history or a coaster or two, but for me it was all about the beach... v/r, Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, March 26, 2007 11:11 AM To: arslist@ARSLIST.ORG Subject: OT - Remedy Training In Clearwater I will be attending the Admin Part 3 in Clearwater next week. Does anyone have any recommendations for dining and entertainment? Or any other helpful tidbits about the training center location. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 6.3 User Tool on Shared Machines
Norm, It's also important to first have your script deinstall the 5.1.2 client before having SMS push the 6.3 user tool. Otherwise both versions will show in program files. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, March 22, 2007 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 User Tool on Shared Machines You specify in the silent install .iss file where you want the Home directory. You can have separate .iss files for shared and non-shared machines. For ease of support you might want to define all machines to use the same directory structure. We decided here that for all machines the Home directory was to be at the location C:\Program Files\Remedy\Home whether it was a shared machine or not. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, March 22, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: 6.3 User Tool on Shared Machines ** Hello everyone: I'm wrestling with how best to push the 6.3 User tool across my enterprise. We have literally hundreds of users, so we're thinking of doing an automated push via SMS to replace the existing 5.1.2 client with the 6.3 client. I have the whitepaper that describes setting up a silent install of the client, which looks good, but what concerns me is it looks like on Windows it wants to create the home directory to the following location: C:\Documents and Settings\rho\Application Data\user_ID\AR System\Home Where user_ID is the user currently logged on. That's fine and good for machines with single users, but I'm concerned about machines with many users. For example, we have several Help Desks where the analysts do not have designated machines-they rotate from machine to machine. Moreover, in the 24 hour shops, the day crew guy logs off and the mid crew guy takes his place and logs on to the same shared workstation. This installer looks like it wants to create the Home directory in one user's folder space, which might be fine for the person who installs the client, but what about the guy who comes after him and tries to use Remedy? Won't it try to use the Home directory in the first guy's folder structure? Thanks, Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
