Re: UDM Job got stuck in In Progress State
** Please check arerror and arcarte logs. Looks like configuration issue. Sent from my BlackBerry 10 smartphone. From: babajan baigSent: Friday 19 September 2014 11:33To: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: UDM Job got stuck in In Progress State** Hello Team,I tried loading the transactional data (Change ticket) using UDM, job got stuck in "In Progress" state with out throwing any error. I see there are no entries in Error Management also. (PFA which describes the scenario). I tried refreshing the job many times, but no resultPlease suggest me how to fix this for getting the data loaded?Thanks in Advance.Regards,-Babajan. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World
This is really good. Kudos to the team who work behind the scene to prepare all this literature with such a nice presentation. Sent from my iPad On 14-Aug-2014, at 1:35 am, Lee Cullom lee.cul...@northcraftanalytics.com wrote: ** Agreed. If you’re going to kick BMC when they’re down, you need to praise them when they’ve done well. GOOD MOVE. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM image001.jpgimage002.jpg What is Northcraft Analytics? Find out in 87 Seconds. THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, August 13, 2014 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World ** This is a big step in the right direction. Axton Grams On Tue, Aug 12, 2014 at 3:39 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Jason, This just made my life easier because I no longer have to be Gatekeeper to the Documentation. What a relief. Thanks for sharing. Rebecca On Tue, Aug 12, 2014 at 2:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** After years of wondering what was being kept so secret and giggling that BMC thought their IP was actually being kept from competitors by requiring username and password, docs.bmc.com is now publicly available. Announcement about open access and improved experience on docs.bmc.com I did a quick Google search to see if could get a hit from docs.bmc.com, nothing yet but it might take a little time to get ranking. Jason _ARSlist: Where the Answers Are and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ADFS for SSO Authentication
What version of Atrium SSO you are planning it to implement on? There is no additional workflow required for basic user authentication to login into Remedy. Custom workflow will be required if you have some additional requirements like double authentication during approvals etc.. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Dinesh Kumar guru...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 22 May 2014 03:13:20 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: ADFS for SSO Authentication ** Hello Everyone, Has any one used ADFS for SSO authentication in BMC Remedy 8.1 . If Yes can we use it OOT AREA Plugin for it or do we need to build custom workflow for it . Thanks, Dinesh kumar. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Preserving customization during upgrade
You can then use AR migrator to compare those objects to identify the changes. You will have to have a reference server in place. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Roger Justice rjust2...@aol.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 10 Apr 2014 11:13:57 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Preserving customization during upgrade By running the Best Practice Conversion Utility (BPCU) in the report mode you will obtain a list of objects that have been modified not the exact change. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Apr 10, 2014 11:07 am Subject: Preserving customization during upgrade Good Morning Guys, Stuck with a question and thought this is the place to get it clarified. I have an old ARS and ITSM 7.5 systems and got the requirement from client to pgrade it to 8.1. I am uncertain of the customizations done and new forms and ields added in the system. Do you guys see an easy way to check all the customizations in the system and ove them to 8.1? Cheers, ames ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Integrator Pentaho/Spoon Engine
Look for the keyword diserver in armonitor.cfg and that is the java plugin responsible to. Load carte server running Atrium Integrator. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 7 Mar 2014 13:14:47 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Atrium Integrator Pentaho/Spoon Engine Spoon is the client that comes with Pentaho. Pentaho is the engine used in AI to do the work. It is loaded as a plugin in one of your plugin servers. If you look in the armonitor.cfg file you should one of the lines loading pentaho jar files. On Fri, Mar 7, 2014 at 1:00 PM, Josh remedyd...@gmail.com wrote: Hey everyone, I have a no brainer question here. Obviously, we all know Atium Integrator replaces AIE. I have looked everywhere but cannot seem to locate the engine it uses? Does Atrium Integrator use the AIE engine? Sometimes on the old AIE you'd have to restart AIE to get it to run quickly. No biggie, however I am curious does Atrium Integrator have a different engine or is does it leverage the AIE engine? Also - does pentaho/spoon utilize the AIE Engine or since it is a client install is it just utilizing its own engine inside kettle on the client machine? I am looking at this from a server grouping perspective, should we use the same mentality on those other engines when server grouping if Atrium Integrator does indeed utilize some other engine? Sorry for the million questions in one post. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] SLM Question
Hi, I will definitely would like to know why this type of requirement can put load on the system. This is kind of Business Requirement, we do have reporting solutions but I am looking for a single service target which triggers every 24 Hrs and reset itself for next run if condition fulfilled or else mark ticket as breached. - Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Stroud, Natalie K nkst...@sandia.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Mon, 23 Dec 2013 20:05:50 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] SLM Question Aditya: From everything I know about SLM (and I will acknowledge that I am no expert), what you are asking about is not really what SLM is intended for. That's going to put a lot of load on the system to do something like that, and in general, it's a good idea to keep your number of SLM targets minimized. I'm sure that others here on the list can probably explain better than I can why that's so. Something we did to help our users keep their tickets updated in a timely manner is add the Last Modified Date to the Incident Console so that they can sort on that value and easily see which tickets need to be updated. Then it's up to the team leads and team managers to periodically check those values for their group and follow up with the Assignees to update their tickets. I know you are working with the Work Order module and not the Incident Console, but I believe the Last Modified Date is a standard field on any Remedy form. Your users could also run reports or set up an advanced search to show them any ticket with a Last Modified Date prior to the previous day. If you have Analytics for reporting, you could set up a report with that qualification and a prompt for the Assigned Group and automatically publish it daily for any group(s) that wanted to see a list of their non-compliant tickets. I hope you are able to find a good solution, Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya Sharma Sent: Monday, December 23, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] SLM Question ** Hi List, My Requirement - Want to configure a Service Target to keep track of Work Info Entries until Work Order is Completed. If Work Order is not being updated by Assignee or anyone from Assignee Group every 24 Hours until the WO is Completed, the response OLA should mark WO as breached. Is there a way to handle this via configurations ? Any suggestions will be really helpful. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to get Mid Tier Server Name
We use a cookie decoder at our side, we provide the pool cookie value as an input to it and it presents the IP address and port of the mid tier as output. ip values can be decoded from cookie values provided this can only be decoded by server who is creating the cookies. For ex - I have seen such online available decoder for F5. www.firehacker.net/util/f5decode.php Sent from my iPad On 04-Nov-2013, at 10:41 pm, Tommy Morris tommy.mor...@radioshack.com wrote: I simply put the server name in the login.jsp file on each of my midtier servers. BMC was already using the space so I did too. !-- Title: login.jsp Copyright (c) 2001-2011 BMC Software, Inc. All rights reserved. SERVER NAME HERE This software is the confidential and proprietary information of BMC Software, Inc (Confidential Information). You shall not disclose such Confidential Information and shall use it only in accordance with the terms of the license agreement between you and BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Snyder Sent: Monday, November 04, 2013 10:26 AM To: arslist@ARSLIST.ORG Subject: How to get Mid Tier Server Name We are running six Mid Tier servers and I would like to display the name of the current server that the user is pointed at on the login page. Is there a JSP call that I can make or a cookie value that exists to return the server name? I understand that request.getServerName() will return a server name but that call represents the host domain name which is not what I need. I need to know the mid tier name or server name or server number so we can tell which one of our six servers the user is on at a glance. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyOnDemand
Hi Kathy, What workflow changes you are exactly referring to. If it is the customization done by BMC professional services then yes all documentations are handed over. In ROD customers initiate the customizations they want to do and hire BMC partners or BMC PS to do that. If any customization is introduced by BMC as an additional functionality or offering over and above standard product, customer is informed about the details and functionality but solution design may not be provided for that. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Kathy Morris kathymorris...@aol.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 1 Nov 2013 13:07:46 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: RemedyOnDemand Hi, When BMC makes custom code changes for a Customer, do they provide documentation of the changes made to the system? (i.e. workflow) Trying to figure out what was done. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyOnDemand
Other then account person, there is a CSM or SDM for each account who should be contacted in case such information is hard to locate or if its not easy to reach out to correct contacts to get in touch with. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Kathy Morris kathymorris...@aol.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 1 Nov 2013 13:31:39 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** BMC did some automation for the Customer and there is no documentation. Instead of rebuilding the workflow - it would be good to see the changes BMC made. Started reviewing the filters, AL, etc. The Manager only knows the Account person. The Manager stated each time she speaks with BMC regarding the technical changes - she speaks with different people. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, November 01, 2013 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** ** Hi Kathy, What workflow changes you are exactly referring to. If it is the customization done by BMC professional services then yes all documentations are handed over. In ROD customers initiate the customizations they want to do and hire BMC partners or BMC PS to do that. If any customization is introduced by BMC as an additional functionality or offering over and above standard product, customer is informed about the details and functionality but solution design may not be provided for that. Regards, Aditya Sent from my BlackBerryR smartphone from !DEA _ From: Kathy Morris kathymorris...@aol.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 1 Nov 2013 13:07:46 -0400 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: RemedyOnDemand Hi, When BMC makes custom code changes for a Customer, do they provide documentation of the changes made to the system? (i.e. workflow) Trying to figure out what was done. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
Customers are given full access to development environment; customer development team, those can be BMC professional services, external consulting partners or customer's Remedy knowledgeable staff. All dev work done on DEV environment are migrated to QA and PROD env by BMC Operations staff who are actual admins of these cloud hosted sites. Since BMC owns the availability SLAs for PROD site, no one other then BMC Ops can make any change in QA or PROD themselves and so is the access restriction policy is there. All customizations developed on DEV are reviewed by Customization Review Board (CRB) to make sure this is a valid customization and will survive future upgrades and does not have adverse impacts on environment performance. Once approved by CRB, customer's can raise Support ticket requesting the customization migration to other environments. No customization is promoted and not approved by CAB (Change Review Board) until they are approved through CRB. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 18 Sep 2013 14:28:37 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud We are a cloud-based customer as well. We have access to DEV and do all of our development work in that landscape. We then submit an RFC (Request for Change) to the Remedy On Demand CAB to review/sign off on the change and migrate it through the remaining landscapes based on an agreed upon schedule. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, September 18, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud ** I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restricting Base Development Mode Customizations
I found out that it is working as I expected, the only thing is change in Overlay Group property does not reflect immediately and takes some time, I had to restart AR Services to get the changes reflected immediately. I am now looking for what setting is controlling this change not to reflect immediately. Jason - thanks for your views, my main intention behind this implementation is to completely lock base mode from developers to make sure no development happens in base mode and customization is preserved in upgrade. I agree we may need to make changes like hotfix etc directly in Base Mode, whenever we have such requirement to apply a patch we can unlock base Mode for limited period while making that change and then lock back again, a simple update command from DB should do that trick. - Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Jason Miller jason.mil...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Sat, 14 Sep 2013 13:01:06 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Restricting Base Development Mode Customizations I don't have an answer to your question but have been considering the same thing for our environment. Since we have an older system (7.6.04) where we work solely in Base mode and 8.x where we use Best Practice mode it is easy to be in the wrong mode for an environment. I have been considering enforcing Best Practice mode as you describe. Something to consider and one reason why I haven't pursued it yet is lately we have been making changes that are valid in Base mode. Things like applying hotfixes and BMC recommended changes based on current known issues. We fully intend for these changes to be overwritten by BMC in the future so we make them in Base mode. thinking out loud From what you have mentioned it sounds like my team would have to remove ourselves from the Administrator group; which I don't think is necessarily bad. Maybe we should set this up and when somebody needs to make a change in Base mode they would have make the conscious decision of adding them self to the Administrator group in order to use Base mode. That or they would need to use Demo but I am not sure I want to encourage that. /thinking out loud Thanks for starting this discussion that I am sure a few of us have been curious about but haven't really looked into yet. Jason ** Hi Listers, I am trying to restrict changes done by Developers directly in Base Mode. I am trying to use Overlay Group property on Group form. It doesn't work for Administrator Group (Group ID = 1). I guess since Administrator is a super user and has all right to do anything on AR Server this is not working. Thoughts? Although, the Overlay Group filed on Group form gets disabled for few groups including Administrator, but I enabled it to check if I can make it work. I can now set Overlay Group = 1 for Group ID=1 but Admin users can still access Base Dev Mode. If I set OverLay Group = 1 for any other group, ex- ASE-Administrator, and add this group permission to the Admin user I am using, it works and I am not able to switch to Base Development Mode. Is it possible to make it work by directly restricting Admins to do any change in Base Development Mode? - Aditya _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prevent MT Login
Thanks Jonas, this is really helpful. I will try this up. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Jonas Stumph Stevnsvig arsl...@stevnsvig.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Sat, 7 Sep 2013 22:29:35 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login Hi Aditya I had a similar issue, but in reverse - have a look at the *Disable-Client-Operation* directive in ar.conf (https://docs.bmc.com/docs/display/public/ars8000/ar.cfg+or+ar.conf+options+C-D) you can disable it for all, but members of a specific group. ie - all others are made members of allow-midtier-access group (lets say gid = 9000), except the user you want to disallow, and you add Disable-Client-Operation: 9 9000,1 that should solve your problem without workflow. Best regards Jonas Den 06-09-2013 21:58, SUBSCRIBE arslist Aditya Sharma skrev: Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Prevent MT Login
Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prevent MT Login
Client tool I do not only refer to User Tool.. It can be dev studio, spoon client, import tool etc.. this solution if possible through a non-workflow mechanism can help in preventing unnecessary login through generic accounts over web URL which is available over internet.. Client tools access we can restrict through VPN or other ways. If there can be a mechanism to blacklist some accounts to login through web; This can be one of the major security requirements to make sure Admin accounts are not misused. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Joe D'Souza jdso...@shyle.net Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 6 Sep 2013 16:02:47 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login PERFORM-APPLICATION-LOGOUT from the home page or any other page that the user might have access too if the $CLIEMT-TYPE$ = 9.. Why would you have such a requirement though when the future versions does not support access through the native User client? This is a workflow mechanism - it will be impossible to do it with a non workflow mechanism. Unless you are free to employ a security guard to stand besides that employee and beat the crap out of him if he tries to log in through the mid tier.. That would be a non workflow mechanism :) - primitive - but will work.. :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 3:59 PM To: arslist@ARSLIST.ORG Subject: Prevent MT Login Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism. Regards, Aditya Sent from my BlackBerryR smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prevent MT Login
That is just an example.. Yes everything is password protected always. If I had an admin guy who knows one of the generic admin account present on the system and guy is now not part of organization, but he still can access the company URL through internet.. as the generic account may be used by several people at a time and those passwords may not be changed so frequently. May be too complex or have limitations for non-workflow implementation but this is a very genuine use case. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Joe D'Souza jdso...@shyle.net Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 6 Sep 2013 16:46:08 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login First of all why is your Demo user not password protected? That's a bad bad thing.. No other user on your system except your admins should have admin access rights. Configure your system that no guest users are allowed to login - simple check box on the server information page.. Plus you can use any combination you are comfortable with on suggestions given on this thread.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login For ex. User- Demo Is default admin account, not all thousands of user has access to dev studio or client tool in cloud world, but if somehow that account is left as it is and randomly some guy try to login to the URL with this and able to get in, no wonder there is an easy chance he can blow up configs and inturn the system if he want's ;) So just looking for all possible ways to prevent such situations. We do have workflow mechanism implemented, but non-workflow can make it more portable to add or remove such restrictions for multiple users easily. Thanks for all suggestions. Sent from my BlackBerryR smartphone from !DEA -Original Message- From: Joe D'Souza jdso...@shyle.net Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 6 Sep 2013 16:32:05 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login Prevent guest logins.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login Client tool I do not only refer to User Tool.. It can be dev studio, spoon client, import tool etc.. this solution if possible through a non-workflow mechanism can help in preventing unnecessary login through generic accounts over web URL which is available over internet.. Client tools access we can restrict through VPN or other ways. If there can be a mechanism to blacklist some accounts to login through web; This can be one of the major security requirements to make sure Admin accounts are not misused. Sent from my BlackBerryR smartphone from !DEA -Original Message- From: Joe D'Souza jdso...@shyle.net Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 6 Sep 2013 16:02:47 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login PERFORM-APPLICATION-LOGOUT from the home page or any other page that the user might have access too if the $CLIEMT-TYPE$ = 9.. Why would you have such a requirement though when the future versions does not support access through the native User client? This is a workflow mechanism - it will be impossible to do it with a non workflow mechanism. Unless you are free to employ a security guard to stand besides that employee and beat the crap out of him if he tries to log in through the mid tier.. That would be a non workflow mechanism :) - primitive - but will work.. :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 3:59 PM To: arslist@ARSLIST.ORG Subject: Prevent MT Login Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism. Regards, Aditya Sent from my BlackBerryR smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives
Re: determining schema name using driver.exe...
Have you tried T382 instead of 382? Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Rick Phillips r...@netfirst.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 9 Aug 2013 21:11:20 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: determining schema name using driver.exe... Hi, everyone, I'm using the 8.1 driver.exe, and wondering if it's possible to determine a schemaname from a given schemaid. I've tried /select * from arschema where schemaid=382 /(and variations of the same), but no success. What does this statement look like in glsql? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Management Tool fof version 8.0.00
There is no Data management Tool shipped separately for 8.0. User tool and DMT are not supported from 8.0 and onwards. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Abdullah Baytops abayt...@onefederalsolution.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 25 Jun 2013 18:50:49 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Data Management Tool fof version 8.0.00 Can someone tell me where to find the Data Management tool as I cannot locate it in the BMC Site for download. Or if you have the zip file you could forward that as well. Thanks in Advance V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it possible to change a field id (Database ID in Dev Studio) on a form
There is a field I'd change utility, you can use that to change Id of field even if it is saved Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Betül Kaan betulk...@yahoo.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Sun, 7 Apr 2013 12:12:55 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on a form Hello Angus, If you have saved the form you can't change the Database ID of a field anymore only. But if you have a created a field you can change it before you have the form. Best Regards, Betuel Von: Angus Comber arsl...@iteloffice.com An: arslist@ARSLIST.ORG Gesendet: 12:32 Sonntag, 7.April 2013 Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a form Is it possible to change the field ID of say a character field on a form in BMC Developer Studio. I think it was possible in the old windows Administrator. If so how do you do that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it possible to change a field id (Database ID in Dev Studio) on a form
Exactly, thanks laurent I could not remember the name. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: laurent matheo lm...@me.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Sun, 7 Apr 2013 12:18:00 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on a form It's the tool archgid: https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fields https://communities.bmc.com/communities/docs/DOC-19172 On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: There is a field I'd change utility, you can use that to change Id of field even if it is saved Sent from my BlackBerry® smartphone from !DEA From: Betül Kaan betulk...@yahoo.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Sun, 7 Apr 2013 12:12:55 +0100 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on a form Hello Angus, If you have saved the form you can't change the Database ID of a field anymore only. But if you have a created a field you can change it before you have the form. Best Regards, Betuel Von: Angus Comber arsl...@iteloffice.com An: arslist@ARSLIST.ORG Gesendet: 12:32 Sonntag, 7.April 2013 Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a form Is it possible to change the field ID of say a character field on a form in BMC Developer Studio. I think it was possible in the old windows Administrator. If so how do you do that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error while uploading Foundation Data (ver8.1.00)
Can you paste what are the entries coming up in arcarte log file. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Abhishek Gupta mailsabhi2...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Mon, 25 Mar 2013 17:05:46 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Error while uploading Foundation Data (ver8.1.00) Hi list, While trying to run a Data Load job from the Data Management Console on version 8.1.00 the Load step is stucked in In Progress state for long time and we get the following error in arerror log : Mon Mar 25 03:50:06 2013 390620 : Error in plugin : The server server-name failed to respond (ARERR 8753) Mon Mar 25 03:50:05 2013 390620 : An application command failed. (ARERR 4554) Mon Mar 25 03:50:05 2013 Application-Delete-Entry DMT:Action 0001404 Please provide a solution for the same. -- *Thanks and Regards,* *Abhishek Gupta* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Mayfield, Andy L. almay...@southernco.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: iPad App Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.x and User Tool
Hi, One question coming to my mind, if user tool is no more entertained with 8.X and further releases, why we are not having MT Object List installed as part of installation? Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Rick Westbrock rwestbr...@qmxs.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 1 Mar 2013 14:15:00 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool I actually do use rrrChive for larger volume exports but when it's just a few records I find it easier to just do it in the UI instead. I can export ARX files from MT now that I realize I forgot to change the destination from Screen to File. Rookie mistake but on all my previous engagements we were not using MT very much at all and I used the WUT for everything myself. This is one of those little differences using a browser that I'm still learning about. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, March 01, 2013 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool Hi, Why not use RRR|Chive, it creates and reads ARX files. You can also export ARX-files from Mid-Tier, right? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. How does one export records to an ARX file via the mid-tier? That’s the main reason I still use the User Tool. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, March 01, 2013 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool ** Hi :) There is no user tool anymore bundled in 8.x, but you can use the one from 7.6.04… Though it would be better to get used to mid-tier only Le 1 mars 2013 à 18:03, Anthony Jurado Jr ajur...@us.ibm.com a écrit : ** Hi, Will the User Tool continue to work with 8.X? thanks, Tony _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Andy Wilkerson andy.wilker...@nara.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 10:04:33 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** All, ** ** I am a one developer shop so without any sidekick to discuss with - ** ** Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g ** ** Goal: Remedy People Records need to be in sync with Active Directory (AD)* *** ** ** I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form ** ** Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
This is not database dependent. So should not be issue. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Hennigan, Sandra sandra.henni...@usdoj.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 15:17:41 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records Backend is Oracle - is UDM still an option? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Wednesday, February 27, 2013 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** You also have a option of using UDM jobs to do this in 8.1 Sent from my BlackBerry(r) smartphone from !DEA From: Andy Wilkerson andy.wilker...@nara.gov Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 27 Feb 2013 10:04:33 -0500 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Active Directory and People Records ** A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** All, I am a one developer shop so without any sidekick to discuss with - Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g Goal: Remedy People Records need to be in sync with Active Directory (AD) I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form Question - The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: blinking table rows in the web on version 7.5.3 patch 8 on IE
If you try to incorporate two such color changing active links in a active link guide and add them in a active link guide and write one more active link to call the guide and run this AL on interval, you probably can get the blinking effect. - Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Ankita Pankaj ankita.panka...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 28 Feb 2013 00:32:07 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: blinking table rows in the web on version 7.5.3 patch 8 on IE Hi Rezaul, I am not sure about blinking but we do have something which can change the color for row/column. How it works: There is one display property called colors-Result colors in table which works only on selection field(take this selection field in your table as a column ) .In this property you can define color for every value of selection field. But you need to write a change action for refreshing the table(in Active link ) in order to change the color for the row or column. - Thanks Ankita Pankaj. On Mon, Feb 25, 2013 at 6:19 AM, Haque, Rezaul R rezaul.ha...@chartercom.com wrote:mn ** Anyone knows how can I make table row blink or font size bigger ( on the web)? ** ** Thanks Rezaul ** ** E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Entry in AR System User Preference form
Hi, What version of remedy you are on? From 7.6 version onwards whenever a entry is created in user form, corresponding entry is auto created on User Preference form. Regards, Aditya --Original Message-- From: Robin Mathew Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Entry in AR System User Preference form Sent: Feb 25, 2013 5:07 PM Hi all, In our server,AR System user Preference form contains entries of those users who are not logging onto AR User tool via preference server option. Can you please let me know how their accounts are getting created if they are not using preference server option while logging? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transmit data from external application to Remedy
You can try to Explore the integration guide for API options. --Original Message-- From: Mr. Tee Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: How to transmit data from external application to Remedy Sent: Feb 15, 2013 3:15 PM Hi Everyone, We have an external application outside BMC Remedy, which is developed in .NET C-Sharp and running in a browser. In this application we have already loaded a Remedy form in a web browser control. The challenge now is that we want to transmit data from the external application to a field in the BMC Remedy form. It must NOT be done via an URL with parameters, so we think that we need to use some JSP or c# script. Please help? Thanks in advance. Kind regards, Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy OnDemand
BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Barbour, Brandi D bdbar...@jcp.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 12 Feb 2013 17:39:54 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring IMAP with SSL
Hi, The error clearly indicates it cannot find the certificates. You have to install Certificates on your AR server Java keytool. Let me know if you need exact steps I will elaborate more. Regards, Aditya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
