service target actions
Hello, I am having trouble with the milestone filters that are built for a service target when I use an action template. When I use an action template, the push fields action in the resulting milestone filter pushes "$$" to the SLA_Reference InstanceID field on the SLM:RuleActionNotifier form. The result is that the URL in the alert email does not work. It should push $InstanceId$, which it does when I use a custom action. On BMC support page, I found KA364614, which describes my issue, and instructs me to request hotfix for SW00398509. I requested such, but the tech said he couldn't find such, and has made several proposed solutions that do not address the problem. We are running Remedy 7.6.04 SP 2. Has anybody seen this problem, and know of a solution (aside from using custom actions or applying a SP)? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Atrium integrator, data store
Hi, I'm attempting to add a data store to load data from a csv file, Atrium Integrator 7.6.04. When I click the "test" button, I'm getting an error that the "connection to the data store failed. Please check the name and path details." The log is shown below -- you can see that there is a Windows logon fails error. I also experienced a lockout of my network account. I am specifying a path on the mid tier server, d:\AtriumImport What am I doing wrong? Thanks, Chuck aifileout.txt: In NGIEUtil main In NGIEUtil FileMeta INFO 27-01 14:33:36,985 - Trying to load configuration arsys_api.xml WARN 27-01 14:33:36,985 - Could not load optional configuration arsys_api.xml INFO 27-01 14:33:37,032 - Trying to load configuration default.xml INFO 27-01 14:33:37,032 - jrpcMode: true INFO 27-01 14:33:37,032 - jniLoadMode: 1 INFO 27-01 14:33:37,032 - apiRecordingMode: 0 INFO 27-01 14:33:37,032 - maxProxiesPerServer: 10 INFO 27-01 14:33:37,032 - minimumSupportedServerRpcVersion: 12 INFO 27-01 14:33:37,032 - connectionMaxRetries: 0 INFO 27-01 14:33:37,032 - timeLagBetweenRetriesMillSec: 1000 INFO 27-01 14:33:37,032 - stringizeFieldAssignments: false INFO 27-01 14:33:37,032 - stringizeSetIfQualification: false INFO 27-01 14:33:37,032 - useLegacyQualParser: false INFO 27-01 14:33:37,032 - useLegacyAssignParser: false INFO 27-01 14:33:37,032 - useLegacyQualFormatter: false INFO 27-01 14:33:37,032 - useLegacyAssignFormatter: false In NGIEUtil TestConnection INFO 27-01 14:33:37,407 - fipsProviderJsafeJCE installed = false INFO 27-01 14:33:37,860 - Connects to ARServer rmdappdevvh through com.bmc.arsys.api.ProxyJRpc@4ee70b INFO 27-01 14:33:37,860 - Trying to load configuration arsys_api.xml WARN 27-01 14:33:37,860 - Could not load optional configuration arsys_api.xml INFO 27-01 14:33:37,860 - Trying to load configuration default.xml ERROR 27-01 14:33:38,907 - ERROR (8908): Windows Logon fails.; Directory Not found Exception ERROR 27-01 14:33:38,907 - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Fw: SRM 7.6.04 Surveys
thanks Jon. I have enable the survey on the "Service Desk Incident" SRD, but to no effect. BMC wants me to capture a log file. I will take a look at your suggested alternative. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SRM 7.6.04 Surveys
Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions: 1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email. I have not been able to get such service requests to trigger the survey on incident resolution. I have tried to enable the survey on the oob "Service Desk Incident" SRD, but no luck. 2. What form(s) holds the survey data? I haven't yet found web or crystal reports for survey reporting: are there such? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Quick Links menu
Hi, Is it possible to add menu items to the "Quick Links" menu, which is at the top of the "Applications" fly out menu (ITSM 7.6.04)? If yes, can you please point me in the right direction? Thanks, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
db restore, schema error
Hello, I'm in the process of restoring ARSystem db from one environment to another (from PROD to QA). On start of AR System service, I'm getting errors, snippet shown below. It's unable to load an AIF form, schema id 2993. It then reports a number of filter and active link definition errors, because it hasn't loaded the schema. I have tried importing the form definition, but get a unique index violation error in dev studio, likely because it finds the form name in the db. If I delete the form record from arschema, I am able to import the obj def, but it gets a new schema id, and thus loses the data (which is still in T2993, of course). But, the filter and link definitions are still invalid. Also, the string in the field_dispprop.propShort contains some single quotes, i.e. 'Type'. I tried updating this string with something simpler, but the schema will still not load. I have restored the db, and am back at starting point. I have thought of deleting the form record from arschema, and doing an import of the form def with related objects. However, we then have systems that are out-of-alignment at the least, and who knows what other anomalies this could cause. Any suggestions, please? Thank you in advance! Chuck Fri Oct 11 08:07:03 2013 : Action Request System(R) Server x64 Version 7.6.04 SP2 201110080614 (c) Copyright 1991-2011 BMC Software, Inc. Fri Oct 11 08:07:18 2013 390600 : Missing data in the SQL database (propList format -- 16\1\6\3\3\41\2\57930\3200\91900\8600\4\6\1\5\6\2\7\40\2147483647\14\40\1\24\4\4\0x00\80\4\209\ҔypeҠis used to route your request.If you have multiple requests of different types, select one.The EDC (ARERR 556) Fri Oct 11 08:07:18 2013 CDW:SRS:AdvancedInterface:EDCNewItemCreation_V2 Fri Oct 11 08:07:24 2013 390600 : Invalid filter definition. (ARERR 343) Fri Oct 11 08:07:24 2013 : SRS:ADN:SHR_PermissionGroups_200_SetID_CustomForm__o Error loading schema id<2993> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: corrupted display of hpd:help desk
Thanks everyone for your replies. We've been dealing with different cases of "corrupted display", with different fixes. In this case, we did finally track it down to one mid tier server of the two that are load balanced. A cache flush, followed by a browser cache delete, rectified the issue...this time. Checking HPD:Help Desk in the WUT is a new trick to have up my sleeve. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
corrupted display of hpd:help desk
Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a "corrupted" incident form. Fields are missing, or in the wrong place. The attachment shows a current example, where the Assignee field displays instead of the Summary field. If they user enters a value and submits, they get an error that Summary can't be blank. There is a lot more I could say about this, and what we've tried. But, I'm wondering if anybody else has seen this, and been able to fix it. Thanks, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
