Re: SHA question....
Thanks for your reply – sounds good! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, January 14, 2016 7:39 PM To: arslist@ARSLIST.ORG Subject: Re: SHA question ** We have successful upgraded the certs to SHA2 and did not break anything on 7604 SP5 Regards, Karthik On Jan 14, 2016, at 2:22 PM, LJ LongWing <lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote: ** Richard, What portion of things does this affect?...are we talking about Mid-Tier certificates, or are you talking about some other level of encryption at some point in the stack? On Thu, Jan 14, 2016 at 12:17 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> <richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>> wrote: ** We’re still on 7.5 patch 07. Our security folks have asked if it’s possible to upgrade our PKI from SHA1 to SHA256? If it is possible, is there a chance we’ll break something by doing it? Any words of wisdom or suggestions other than – upgrade to 9.x…. ? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SHA question....
I believe the mid-tier certificates… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 14, 2016 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: SHA question ** Richard, What portion of things does this affect?...are we talking about Mid-Tier certificates, or are you talking about some other level of encryption at some point in the stack? On Thu, Jan 14, 2016 at 12:17 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> <richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>> wrote: ** We’re still on 7.5 patch 07. Our security folks have asked if it’s possible to upgrade our PKI from SHA1 to SHA256? If it is possible, is there a chance we’ll break something by doing it? Any words of wisdom or suggestions other than – upgrade to 9.x…. ? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SHA question....
We're still on 7.5 patch 07. Our security folks have asked if it's possible to upgrade our PKI from SHA1 to SHA256? If it is possible, is there a chance we'll break something by doing it? Any words of wisdom or suggestions other than - upgrade to 9.x ? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Question on overlays - when?
In which version of ARserver/Remedy did the base and overlay forms first appear? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Question on overlays - when?
Thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Friday, September 11, 2015 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Question on overlays - when? ** My bad - it was 7.6.04. From: Walters, Mark Sent: 11 September 2015 15:59 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RE: Question on overlays - when? 8.1 Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: 11 September 2015 15:47 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Question on overlays - when? ** In which version of ARserver/Remedy did the base and overlay forms first appear? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: People missing???
It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
People missing???
We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the people screen than are shown in the system admin users screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrading a version...
We have an AR dev server that was upgraded from 7.5 to 7.6.04. If we then run the 7.6.04 CMDB version will it delete any of the test data in that test database? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading a version...
Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, June 10, 2015 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading a version... ** I have never seen it delete data (at least not in the last 10 years or so). BMC is pretty sensitive to customers losing data. Now are they perfect? No but they try within reason. Jason On Wed, Jun 10, 2015 at 8:36 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We have an AR dev server that was upgraded from 7.5 to 7.6.04. If we then run the 7.6.04 CMDB version will it delete any of the test data in that test database? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
I did manage to get through to someone. They transferred me to a corporate help desk... apparently in India. The nice gentleman there was puzzled by how I got to him (You must have dialed the wrong number...) and seemed irritated that I was not a BMC employee and was asking for support. He then nicely told me he couldn't help me because I wasn't a BMC employee Sigh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** LOL. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No support? ** Bummer. Hopefully they have a DR plan in place From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No support? ** Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
No support?
I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Bummer. Hopefully they have a DR plan in place From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
The name is “permissionsandroles.exe” but it may or may not be the “original” name…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, May 22, 2015 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for. ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
Yes, that’s it! Thank you!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, May 22, 2015 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for. ** I think this is what you are looking for: https://communities.bmc.com/docs/DOC-24044 Thad On Fri, May 22, 2015 at 10:30 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Looking for.....
A while ago I found a neat utility program that was a big help in understanding and specifying permissions and roles but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.5 midtier on a 2012 server
JDK/JRE 1.5.0_15 The same versions are working fine on the ARserver -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 14, 2015 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 midtier on a 2012 server Which version of Java are you using? Mid-Tier 7.5 came out in 2009 and Java 7 came out in 2011. I have heard that Java 8 causes issues on older Mid-Tiers. You may want to make sure which java Tomcat is using Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 2:20 PM To: arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server ** Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.5 midtier on a 2012 server
Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.5 midtier on a 2012 server
No post installation steps after the midtier install. Install log had no errors. Reboots Before and after installation of midtier. Normal login - http://servername:8080/arsys/shared/config/config.jsphttp://%3cservername%3e:8080/arsys/shared/config/config.jsp Is the IE line. Here's the error. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 14, 2015 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 midtier on a 2012 server ** Since you haven't given any specific error you are encountering nor details about your post installation steps (restart sometimes is needed) I would suggest you restart the mid tier server and then attempt to use the web interface. If it still does not work, a little more information on the error would help. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 3:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier question....
Thank you - I wasn't sure if there were other xml files that also held cofig. Values From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Friday, April 03, 2015 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier question ** config.properties under web-info\classes in midtier folder Abhijeet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 04 April 2015 00:50 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Midtier question ** On the ARserver, the parameters and values are maintained in the ar.cfg file What is the analogous file where selected settings are maintained on the midtier server? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier question....
Thanks to all who responded! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Friday, April 03, 2015 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier question ** Well there is depending on your setup. If you are using Tomcat in the Tomcat directory there is the \conf\Catalina\localhost\arsys.xml that controls the browser path and where it points in the MidTier folders, granted that isn't a performance configuration but it is still a setting. Also in the Tomcat directory \bin there is the Tomcat(#version)w.exe that when you open there is a Java tab that contains various performance tweaks to the Apache service, like Memory Pool, thread stacks, etc. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, April 3, 2015 2:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Midtier question ** Thank you - I wasn't sure if there were other xml files that also held cofig. Values From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Friday, April 03, 2015 3:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Midtier question ** config.properties under web-info\classes in midtier folder Abhijeet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 04 April 2015 00:50 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Midtier question ** On the ARserver, the parameters and values are maintained in the ar.cfg file What is the analogous file where selected settings are maintained on the midtier server? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Midtier question....
On the ARserver, the parameters and values are maintained in the ar.cfg file What is the analogous file where selected settings are maintained on the midtier server? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier question....
Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Friday, April 03, 2015 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier question ** No Config.properties has all config values for midtier There is arsys.xml file in Tomcat, but that tells Tomcat about web app with name arsys being deployed on it From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 04 April 2015 01:09 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Midtier question ** Thank you - I wasn't sure if there were other xml files that also held cofig. Values From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Friday, April 03, 2015 3:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Midtier question ** config.properties under web-info\classes in midtier folder Abhijeet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 04 April 2015 00:50 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Midtier question ** On the ARserver, the parameters and values are maintained in the ar.cfg file What is the analogous file where selected settings are maintained on the midtier server? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Install question...
OK. Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Friday, March 27, 2015 12:15 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** We have to find which application is using 1433 port and stop/disable that service || un-install it. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, March 27, 2015 2:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** That may be it….any suggestion on what port should be used? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Thursday, March 26, 2015 1:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 7:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Not really… [cid:image001.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image002.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012
Re: 7.6.04 Install question...
I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image001.jpg@01D067A5.606A2C20] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or
Re: 7.6.04 Install question...
Not really… [cid:image002.jpg@01D067AB.1145A5B0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image003.jpg@01D067AB.1145A5B0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Install question...
That may be it….any suggestion on what port should be used? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Thursday, March 26, 2015 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 7:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Not really… [cid:image001.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image002.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have
Re: 7.6.04 Install question...
Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.6.04 Install question...
I'm trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install - no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the Post Upgrade Extractor screen where it shows a progress bar for Starting AR System Server Services... where it looks like it's hung - the Progress bar hasn't moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Install question...
Good suggestion - looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: I'm trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install - no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the Post Upgrade Extractor screen where it shows a progress bar for Starting AR System Server Services... where it looks like it's hung - the Progress bar hasn't moved in an hour. No error message, nothing. Any suggestions from any 2012 server setups? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server Group question....
Thanks! This is exactly what I needed. I did go over all that's in the manuals - it's what isn't in the manuals that I was hoping to find out - the gotchas Thank you very much for your advice and suggestions!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** Since you do not have a load balancer in front of it , you probably don't want to make a server group. Making it into a server group is pretty easy - there's step by step directions in the docs. Basically you do this: 1. Change the server alias to your server group name - this should match the load balancer name. 2. Add IP-Name entries for every possible name/ip the server could know itself as - so the IP of each all servers, FWDN and short name of all servers, and the load balancer and IP. 3. Check the Server Group Member checkbox in the config tab of AR admin of all servers 4. You can ignore the server group name under the advanced tab - this is no longer used 5. Shut down all the servers except the admin server 6. Configure the entries in the AR Server Group Operation Ranking form. Each operation should have an entry for each server and a rank (in your case) of 1 or 2. You'd probably want to keep all of them 1 for your old server and 2 for your new server. 7. Shut down the admin server 8. Restart the admin server. When it is up completely restart all other servers William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:56 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server Group question ** No load balancers. Testers will be accessing them directly through different dns names. Butsince the 2003 server was created as a standalone server (i.e. NOT in a server group...) how can I now make it into a server group member? Do I need to reinstall it as an actual server group and server group member or can I change something in the ar.cfg file or... to make it into a server in a server group? Since the forms, permissions, etc. are all contained in the sql database this would be the easiest way to create the new system (parallel the 2003 with the 2012 and then just shut down the 2003 after testing and verification). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server Group question ** Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking form and take care of the naming (server group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well. Barring that, you can disable escalations, SLM Business Rules engine, and admin operations on one server (double check the docs in case I missed anything). That will prevent the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:41 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server Group question ** We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Re: RIP: Leonard Nimoy
A second lesson is that he passed away from COPD from smoking From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, February 27, 2015 1:44 PM To: arslist@ARSLIST.ORG Subject: RIP: Leonard Nimoy ** All, For those who watched Star Trek as a kid and thought that the future the show was showing, was what future generations would be living. This is a sad day. I have always wonder how many of our scientists, engineers and others, got their starts because of adventures of Spock, Jim Kirk and the rest of the crew of the USS Enterprise. One of Mr. Nimoy's last quotes was A life is like a garden. Perfect moments can be had, but not preserved, except in memory He's not really dead as long as we remember him. -- Dr. McCoy, Star Trek II -- The Wrath of Khan. RIP. With that said, I do hope we all Live Long and Prosper. Howard Richter, Senior Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com [ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Server Group question....
I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and share the existing database or do I need to somehow convert the existing AR/Midtier system into a server group (of 1 server) and add the new server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server Group question....
We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and share the existing database or do I need to somehow convert the existing AR/Midtier system into a server group (of 1 server) and add the new server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server Group question....
No load balancers. Testers will be accessing them directly through different dns names. Butsince the 2003 server was created as a standalone server (i.e. NOT in a server group...) how can I now make it into a server group member? Do I need to reinstall it as an actual server group and server group member or can I change something in the ar.cfg file or... to make it into a server in a server group? Since the forms, permissions, etc. are all contained in the sql database this would be the easiest way to create the new system (parallel the 2003 with the 2012 and then just shut down the 2003 after testing and verification). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking form and take care of the naming (server group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well. Barring that, you can disable escalations, SLM Business Rules engine, and admin operations on one server (double check the docs in case I missed anything). That will prevent the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:41 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server Group question ** We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and share the existing database or do I need to somehow convert the existing AR/Midtier system into a server group (of 1 server) and add the new server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized
Re: BMC sues SNOW
Your tax dollars at work…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Tuesday, September 23, 2014 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC sues SNOW ** Keep in mind the US patent office gave a patent to a guy for a method of swinging sideways, which was invented by his daughter (and every kid who ever sat on a swing): http://www.google.com/patents/US6368227 William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, September 23, 2014 11:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC sues SNOW ** I can't see how any of these actually stand up in court. If you read the first patent it basically says get the details of a computer system into a text file and load the information into a database If that's the case then Tivoli, et al, look out! What a waste of time, money and resource imho. -- Danny Kellett dkell...@javasystemsolutions.commailto:dkell...@javasystemsolutions.com On Tue, Sep 23, 2014, at 04:49 PM, Rick Cook wrote: ** Maybe, but legally, there is a difference between stealing a concept (nothing new under the sun) and stealing (the details) how that concept is brought to market. It doesn't help that the SNOW C-team is full of people with a track record of unethical, if not illegal, behavior. That BMC isn't the only competitor suing them adds weight to the claim. Rick Cook On Tue, Sep 23, 2014 at 8:44 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** That is a “stolen quote” … Many people say that line. Indirectly - it is saying - nothing is invented - just new interpretations of existing stuff. Take for example: http://www.google.com/patents/US7617073 Adding colors to elements - based on health - and then make special marks based on a dependents components health. This sort of seems to be previous art. http://en.wikipedia.org/wiki/Charles_Joseph_Minard#mediaviewer/File:Minard-carte-viande-1858.png (Looks old to me) -John On Tue, Sep 23, 2014 at 10:08 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** The money quote: ...company founder, Fred Luddy, described his approach to innovation by saying “. . . good artists copy and great artists steal, and I’ve been a thief all my life.” Little tip: That's maybe not something you say in public, Fred. You may remember Mr. Luddy as part of the Peregrine gang, which looks to be up to their old shenanigans. Details here. http://www.sandiegoreader.com/weblogs/news-ticker/2013/apr/03/peregrine-ii-servicenow-insiders-including-moores-/#http://www.sandiegoreader.com/weblogs/news-ticker/2013/apr/03/peregrine-ii-servicenow-insiders-including-moores-/ Rick Cook On Tue, Sep 23, 2014 at 8:01 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** http://www.bmc.com/news/press-releases/2014/BMC-Software-Sues-ServiceNow-for-Patent-Infringement.html -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930tel:651-556-0930 ijohn.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ Icommunity.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930tel:651-556-0930 ijohn.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ Icommunity.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4015/8212 - Release Date: 09/14/14 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Changing servers
It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Great! Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, August 13, 2014 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** You could install Remedy and the apps on the new servers in advance then you'd only need to change the database server references when you move the database over. During the install consider using an alias for the servers instead of their actual names - resolve the alias to an IP in the hosts file. This way you will have a minimal amount of reconfiguring if you clone the environments. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 13 August 2014 15:21 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Yes - very much so - thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Wow! That's outstanding - thank you for sharing!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, August 13, 2014 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** You might also want to check out the nifty Remedy Restore Tool written by Carl Wilson at the URL below. It can identify a lot of places you might have to make data changes and you can configure it to actually make the changes for you as well. I found the tool very helpful when restoring our production database to our development environment. https://communities.bmc.com/docs/DOC-7710 -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the
Re: Changing servers
Thanks Claire! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, August 13, 2014 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Search the BMC KB or Documents area. There is a booklet that has all of the steps that need to be taken to change a server name. Below is the document name: Making Server Name Changes When Using a Duplicated or Migrated Environment Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an
Re: ENGAGE
Butthere may be free stuff! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, July 29, 2014 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my time? When I heard this was happening, I was excited. BMC was running it! The real insiders! There would be more discussions on the other BMC tools! All the good stuff all in one place! Adventure and excitement! Now that I have seen the agenda, it's all about meh... Where are the technical discussions for us who don't need hand holding and the New Remedy User Experience? Where are the ways to use Remedy that you never thought of? How about Misi and seeing how he integrates things with Remedy? Where are the little customers and big customers explaining how they do things with Remedy? This sounds like a lot of Marketing types there to sell me stuff. And stop pushing The Cloud! -scott On Jul 29, 2014, at 11:49 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Looks like they updated the session times to more reasonable values. Some of that may be time zone adjustment, but at least evenings now look free for networking and other activities. I know that not everyone is ready for the advanced stuff, and that we need sessions at all levels. But I see maybe 5-6 breakouts I would definitely attend. The rest are kinda meh... Rick On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II warrenbaltim...@gmail.commailto:warrenbaltim...@gmail.com wrote: ** err...that would be San Jose heh...still haven't had my full load of coffee. On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II warrenbaltim...@gmail.commailto:warrenbaltim...@gmail.com wrote: First off, as to Claire's earlier comment, I am truly flattered. I'm not sure why anyone would have thought this to be any different then it has ALWAYS been when BMC ran this thing. I still remember giving an ear full to some poor staffer in San Diego back in 2006 (I think) about how upset I was that it was nothing more then one long marketing tool for the ITSM suite At the time, all I did was development, and it was pretty darn evident that BMC no longer wished to sell the ARSystem as a development platform. I've not been able to get to many of these since I left the University of Washington (it is so much harder to convince a profit motivated manager of these things then a University manager!), and I had hoped to go to this, but now I'm not so sure Maybe I'm just better off finding a good class somewhere BMC, you really need to start listening to this group. They are some of your Remedy products biggest fans. We can can be a bit of handful sometimes, but we're worth it! Stop treating this as a way to just sell your products. We've already bought into that. Instead, think about how YOU can help US to better leverage these products. Do a better job in running this event. Perhaps give it to the education and engineering/RD departments, and leave the sales staff at home! *sigh* On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky tpala...@gmail.commailto:tpala...@gmail.com wrote: ** too funny Jason!!! seems they are going back to how BMC used to run the conference. too bad there is no more WWRUG. i guess the guys got burned out. :( On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote: ** By doing our own thing we would simply be creating an overlay on ENGAGE. Once we create the overlay we can customize and changes by BMC won't have an impact. Except if they delete one of us in base, that will have an impact on the overlay. On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury tauf...@gmail.commailto:tauf...@gmail.com wrote: ** Not if you do it from a hotel room though? I'll pitch in for a suite. We can set up a google hang out and a live tweet session. On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** Yeah I proposed this... Somekind of genius bar or something, maybe panel like, or small breakouts or something... Could have been setup like a mini community onsite using Matt for this... Maybe we could squat the booth location for this when it's not attended? If it's like wwrug, it's just opened for lunch / not a long time, we could use the place to do some small groups about a theme or something? So, a mix between the bird the feathers, genius bar, community and whatever? We could even stream it live on the net so the others could see it (that could be a problem with BMC rules though). On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury tauf...@gmail.commailto:tauf...@gmail.com wrote: ** I was willing to sponsor a technical/learning lab at the conference. Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love networking (by networking I mean drinking) with you guys if you decide to go. On
Re: Remedy Developer Performance Metrics
What about equivalent metrics in creating objects but diffences in debugging? Requester interaction? Complexity of requirements? Meeting time deadlines? Playing golf with the IT director? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Tuesday, June 03, 2014 9:01 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Performance Metrics ** Dave, Ok, fair enough. And I agree there are a lot of qualifications/considerations. I'm seeing now, though, that I posed too broad (and sensitive) a question. Let me try a different angle on this, which should be sufficient for my needs: On a good day, and if it's all you had to do, about how many workflow objects (AL's, filters, escalations) can you create (minimum, maximum, and average)? For me, if it's very complex workflow, it might be as low as 15-20 objects. On the other hand, if it's a highly mechanical operation - e.g. I need to replicate the same On Return active link that perhaps calls a common guide across all the fields of several forms, so I'm only changing the field id and doing a Save As - it might get up to a few hundred (say one/minute). But even on my worst day and the most complex workflow it's not going to be just one object on the low end, and it's never going to be a thousand on the high end. So for me, min to max, my answer would be 15 to, say, 400. And, on average, I'd say it's probably around 30 or so. So, anyone willing to answer, I'd appreciate the data points. Thanks, Charlie On Tue, Jun 3, 2014 at 4:44 PM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: Charlie, Being an AR System admin is not about how many active links or filters or fields one can put together in a day. Do they work as intended? Are the permissions right? If they are not working as intended how well does the individual do to figure out what is not right and correct the problem. Is it entirely new workflow or is the individual adding to something another person put together? Or they finding and correcting issues and with existing workflow. If you count workflow objects one could do coding to meet that criteria. On the other had they could be efficient and combine three actions into one filter instead of three. Finally there is more than one way to create code within the AR System. One individual could do something one way and another individual completely different. Both ways meet the design requirements. Dave On Jun 3, 2014, at 5:46 PM, Charlie Lotridge lotri...@mcs-sf.commailto:lotri...@mcs-sf.com wrote: ** Hi all, I'm curious...what are your opinions about what might be useful metrics to use to judge the performance of Remedy developers? To narrow the conversation a bit, let's just talk about during the creation of a new custom application, or custom module to an existing application. In other words for code generation. So for example, you might tell me that a good developer can create at least 50 logic objects (active links/filters/escalations) in a day. Or create format one form/day. What are you opinions? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fast v.s. List Threads
Neither does Microsoft, Oracle, etc. Why put something onerous in the way of customers? Should be making it much easier to use to get help, rather than harder….. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, April 30, 2014 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Fast v.s. List Threads ** Thought I would share this on the List. I put my ranty pants on for this one (no really, notice the tags): Why do I have to log into bmc.docs.com almost every time I open it?https://communities.bmc.com/message/424094 The recentish docs.bmc.comhttp://docs.bmc.com changes and need to enter credentials multiple times a day the has probably been experinece by many of you. Apparently this is by design. The response I received on a recent ticket for it: no secured system in the work arena will allow 1 day of session validity and at this time no changes will be made. (Login expiration is correctly configured. No secured system in the work will allow 1 day of session validity.) Multiple login is a known issue as we have different apps using different SSO solution. We are already working on that. You cannot have SSO/session active across multiple computers. This is basics of secured system.. I too am looking for an answer as to why is this documentation needs to be so secure? SNOW doesn't secure their doc. Jason On Tue, Apr 29, 2014 at 10:20 PM, Axton axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote: ** Just to help (maybe) solve a long standing problem, let me point this out. I ran a Google search for a quote from the excerpt you cited from the product documentation: The fast queue handles the operations that generally run to completion quickly Guess what result did not show up on the first page of results... BMC's product documentation... What logic they have to withhold their documentation from robots indexing it is beyond me. If memory serves me correctly BMC has gone to lengths to ensure that APIs, documentation, javadoc, systematic workflow documentation, etc. are not available on the web. Maybe someone can help me understand the logic here because it eludes me... On Tue, Apr 29, 2014 at 7:06 PM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** This is straight out of the ARS configuration guide: Fast queue The fast queue handles the operations that generally run to completion quickly without blocking access to the database. The fast queue handles all server operations, except for: Administrative operations that restructure the database. These operations use the administration queue. The ARExport, ARGetListEntry, ARGetListEntryWithFields, and ARGetEntryStatistics, and other API calls (which use the list queue). For more information about API calls, see the C API Reference. One or more threads can serve the fast queue if a fast queue is configured. To configure a fast queue, see “Defining queues and configuring threads” on page 160. List queue The list queue handles AR System operations that might require significant time, block access to the database, or both. Examples of these operations include ARExport, ARGetListEntry, ARGetListEntryWithFields, and ARGetEntryStatistics. One or more threads can serve the list queue if a list queue is configured. To configure a list queue, see “Defining queues and configuring threads” on page 160. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Tuesday, April 29, 2014 1:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Fast v.s. List Threads ** Hi, What are the main differences between the two? I can't any docs about these threads. Which one handle the requests from users via Mid-tier, or WUT clients. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4355 / Virus Database: 3882/7371 - Release Date: 04/20/14 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Doesn't BMC have any release/quality assurance anymore? Seems like when they release something they then have to release a ton of fixes for it -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, February 05, 2014 6:19 AM To: arslist@ARSLIST.ORG Subject: Caught Exception issue... If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like BMC need to spend one year doing nothing but improving stability. Like fixing the dozens if Javascript errors that will never go away through flushing caches etc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: ServiceNow
ARLIST is a great resource to have, but think about why it's needed. Could a competing product be so well designed and easy to use/customize/modify and so reliable that a similar comparable resource isn't needed? Could the SNOW folks be so attentive and interested in their customers that the customers don't have to resort to complaints to senior product management to get problems fixed, etc.? Would you rather have a car that isn't as great and may not have all the bells and whistles of another but where the dealership is able to fix it quickly or one where the dealership is unresponsive, mechanics take weeks to fix it and limited parts manuals are available? When's the last time your salesperson or tech support person called you just to see how things were going or there's anything they can do for you? Just giving you some things to think about -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Khanna Sent: Tuesday, November 26, 2013 7:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow Just a reduction in installation time is not enough to say that iSNow is better than remedy. Did you see the user interface of SNow ? It sucks... Its not at all user friendly. BMC Remedy is much better than SNow in all areas. I assume that BMC is working very hard to make it more powerful. It wont let its best product to go in vain. I love remedy. On 11/26/13, Joe Newmark jwnewm...@yahoo.com wrote: We have implemented SNOW in both hosted and on premise instances and we like it. The average deployment time has dropped significantly from that of installing Remedy. We are currently deploying both SNOW and Remedy on Demand for two customers. I will take SNOW over RoD anytime... I am fighting BMC on many fronts. The latest was getting them to understand that the AR server needed to get out past the proxy server to deliver a web service. They had set it up that way in development, but not in QA or production. It took three critical tickets and four days to get this worked out. Couple that with the hoops you need to jump through to get a simple customization like a notification filter done makes and I am fed up. When I first heard about ServiceNow, I was not impressed, after all I was a Remedy guy. However by the time the Berlin version came out I was impressed by how easy it was to deploy even on premise. The average installation time is under 20 minutes. That is installing both the database and the application. To me ServiceNow is what Remedy 8 should have been. Both products have their place, but BMC needs to step up their game to keep their market share. Sent from my iPad On Nov 26, 2013, at 4:34 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** My company has also recently taken a look at Service Now. I can also confirm hearing some deliberately false information being provided, but that's likely typical for any sales presentation. That being said, I do have a cautiously positive view of their product. The techie part of my personality would like to make the switch just to learn something completely new and exciting, but in terms of doing what's best for my organization I don't think it's fully matured enough yet to replace Remedy, plus not all companies are willing to have their private data out on the cloud yet. I've also come to the opinion that us Remedy folks are maybe more opposed to some of the people involved with ServiceNow and their marketing techniques than the anything else. Either way, I plan to keep my eye on them and if my management told me tomorrow that they signed me up for classes and that we'd be migrating to that product, I would treat it as an opportunity not treat it as the end of the world. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, November 26, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** That is I was looking at SNOW in terms of knowing what's good and what is bad. No product is the best at everything. I am certainly more open minded about the products than most folks I met at the SNOW conference were. To them [SNOW conference attendees, the ServiceNow employees and others] BMC Remedy is the enemy and it can do no right. There were many expressing blatantly false views, I kept my opinions mostly to myself. Well, I did have to correct former BMC employees who were saying Fred Luddy had something to do with creating Remedy. A view I heard enough times to consider it to be deliberate. Yes, the marketing is a direct steal from what Remedy Corp. said in the 1990s, and there is a tiny bit of truth to some of what they say. Mostly though, if the developer studio were sped up to the speed of the old Admin tool, It could easily be shown you can create robust custom apps
Re: Customization
Just asking, but “why Doug” in these situations? Where is your local salesperson or technical person. Don’t you get periodic visits from them or have access to the regional tech person? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Friday, October 18, 2013 5:56 PM To: arslist@ARSLIST.ORG Subject: Customization ** ** That's a scary thought. I hope they do not have this point of view with any other application. It's unfortunate because BMC is a really good product, however our Managers are sending out this bad publicity due to a lack of understanding of the BMC products. When I try to explain - it's like talking to sheet rock. Nice people, but I'm not sure why they are not listening to the professional recommendations the BMC SMEs that they hire. Meanwhile we have all these great BMC tools and we are not leveraging the technology. A year ago, I created 1 field in a regular table. I heard noise about it of course - my phone was ringing right away. I was told this new field made them really nervous and code changes are not allowed - contact BMC for a hotfix instead. I'm still trying to wrap my mind around this. I wish Doug would have a chat with them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, October 18, 2013 4:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Customization ** Does your company have the same unrealistic view of all application software or only BMC’s? Feels like a Friday type thread, only a Dilbert version of it. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: October 18, 2013 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Customization ** ** We are on AR System/ITSM 7.6.4 and I have explained to the team that we have overlays which manages these code changes. The reply was No code changes - and BMC has to fix their application. (oh brother) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 18, 2013 9:41 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Customization ** What version are you on? In the newer versions, BMC has made it easier to customize the system and every version, they try to take more and more customer customizations and make them something you can configure within the tool. So I guess the first question is if you are on a version that supports overlays (7.6.04 +). It may then be a good idea to get in touch with your company's sales guy and explain to him the negative opinion everyone has about the product and said comments about the no customization rule. I'm sure the sales person will be interested in smoothing things over if he cares about doing more business. Ask him/her to set up a meeting with product management and have a real, in person, discussion with them about the direction of the product and what you should/shouldn't do. Worst case scenario, hit the job market. Sounds like a crappy environment to work in. There are plenty of great opportunities out there. I believe Unisys is hiring. Hope this helps. On Fri, Oct 18, 2013 at 9:32 AM, Koyb P. Liabt tekkyto...@aol.commailto:tekkyto...@aol.com wrote: ** Hi, We have a serious issue. Our company has strictly mandated that no customizations be made to our ITSM system - unless BMC does it via a Hotfix. Management states that BMC informed them not to customize. (I believe it's more than an issue related to upgrades - not sure what all was communiccated). As result, whenever there is a change that needs to be made - their position is.. it's BMC's responsibility to fix their application. For example, if there are OOB fields marked as 'optional and our company wants the fields to be required - then the oweness is on BMC to fix it. This is what our company calls a broken piece of code that needs a hotfix. (how absurd). Internal developers are to administer the data and are not able to create a form, add a field, create an active link, filter etc - it might break Remedy more. Only four filters were created over the two years from our team. To make a code change, it requires several pages of an essay detailing why we need this new code, weeks of meetings to discuss the filter, Sr. Management must be notified, then go through the CAB review board, etc Unfortunately, because of this no customize delusion, our company views the ITSM OOB applications as junk because it does not meet requirements that continually change as we mature as a company. Harsh statements are daily communicated throughout our company over these issues. Whenever a field and/or workflow does not match their wish list - almost every meeting, people are walking around complaining that the tool just does not work. This
Re: Backpay for Federal Contractors
Sounds like one of the downsides of being a contractor….:) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, October 17, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Backpay for Federal Contractors ** Please sign this as it affects a subset of our Remedy community as well. Sent from my iPhone On Oct 17, 2013, at 3:56 PM, Deepak Pathak dpathak1...@gmail.commailto:dpathak1...@gmail.com wrote: ** Please sign this petition if you agree to provide back pay to Federal contractors that did not get paid due to no fault of theirs or had to use up all of thier PTO's https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s Thanks, - Deepak _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
??? This is encrypted… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 18, 2013 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** [cid:image001.gif@01CEB485.B4D151F0] [cid:image002.gif@01CEB485.B4D151F0] Great Lakes respects the privacy of its customers and business partners and thus has implemented solutions to protect sensitive information. This is a secure message from Great Lakes that may contain sensitive information. To view your secure message, open the attachment to this message. The first time you receive a secure message from Great Lakes you will be required to create an account and password. Subsequent secure message deliveries from Great Lakes will require you to authenticate prior to opening the message. If you are viewing this from a mobile device, click herehttps://securemail.mygreatlakes.org/formpostdir/securereader?id=27ae297c15d8bf7205a83d698c5f7b4c to read your message on your mobile device. The mobile link expires on 2013-10-18 14:36 CDT More Infohttps://securemail.mygreatlakes.org/securereader/help.jsf?lang=enus Disclaimer: The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. For questions about your student loans, contact us at (800) 236-4300. For technical questions about this secure email, call (866) 227-8928. Secured by Proofpoint Encryption, Copyright © 2009-2012 Proofpoint, Inc. All rights reserved. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.gif
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
If the old and new systems that you're going to run in parallel access the same database doesn't that pose a problem? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 10, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARS upgrade from 7.6.04 to 8.1 with Customization Hi, Are we talking ITSM or not? Client side integration is very different than doing it to/from aruser.exe. Please explain what you have to get suggestions. Macros are typically various searches that can be converted to form-defined-searches. Other things on newer systems could be various reports and data exports. You can do an upgrade with almost zero downtime if you can run the old and new systems parallel. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I'am planning to upgrade my ARS7.6.04 to 8.1ARS. My current ARS has large amount of customization and do not intend create overlays for them. Need your help to understand what all areas i need to take care of for this upgrade (My server's are in server group with email integration and i have other integration as well like WS/API and DB integration ), like 1. WUT Macros would not work and needs to be converted to workflow. 2. Any custom workflow written over the core BMC field may get lost during upgrade. 3. Any custom script solution on UserTool would not work over Mid-Tier. If anybody has attempted this before please let me know the challenges faced. Note: I've seen a previous post related to this upgrade, however it was more on upgrade with zero downtime line, which is currently not available with the product version. Regards, Andro WC __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Upgrade to 8.1
Given this description it brings up the question as to why you would NOT want it. Upgrades, etc. can take days of downtime during the process with no availability while it’s happening. It sounds like most of the synchronizing has been worked out and not much work remains – so why not do the sprint to the finish line with it? I’d vote for it especially so my customers can have a seamless experience (and so I don’t have to spend weekends at work and on the phone to get it up and running……). Why vote? You’re almost there. Do it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, July 30, 2013 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 ** Tom (and others who responded), The feature of zero-down time and the demonstration at WWRUG 2012 was a lab demo to show a concept that we had taken from design into prototype to gage interest from the customer base. To be clear, it is not present in any release of the product at this time. We are still gaging customer interest and I will say unfortunately, the interest expressed in this topic has not been as strong as several of us expected. There is interest – don't get me wrong – but there are other things that are generating much more concern from customers. There is still a contingent struggling to get this capability added to an upcoming release – but nothing has made it yet. The functionality we demonstrated was true zero-down time. It creates parallel metadata tables with new and old definitions and different servers pointing to different sets – ALL ON THE SAME DATA TABLES. Lots of work went in to handle deleted fields (delete is deferred because the old version is still using the fields) and to even handle cases where archgid changes field IDs (extra view forms are put in place so that both old and new use the IDs they expect and all is in place). Both old and new versions of the applications were available and running through different servers in the server group so you could confirm that all was ready before you flipped the switch. If any system went down, it came back up looking at its set of definitions so everything is robust and recoverable while in this mixed mode. We went so far as to have servers running the old app have a signal to load and prepare the new definitions in the background while continuing to run the old version so when they were signaled to go live, they finished any current API call in the old version and any new API call started working with the new version for absolute zero down time transition at the server. This means that any program or integration has zero interruption or disruption. Now, the interactive user through the mid-tier has the issue of caching. Depending on whether an immediate update occurs or you are just going to let the next interval check do it, it may be instant to a few minutes before the updates are reflected to the client and there is going to be a performance slowdown that will be noticeable as things are reloaded (kind of like a first time reload after mid-tier startup) and then changed screens will show up. So, they are never down, but there is a short time of affect on interaction of users. This is not fantasy as we have prototyped it and it was what was demonstrated at WWRUG and it does work. If you have not entered your vote for this feature on the BMC Communities AR System thread Ideas entry for this feature (this is an area where you or BMC posts enhancement requests and the community can vote on it to show interest – higher vote totals help push features up the list for implementation), please enter your vote to show support for the idea. This does not mean no work for the Administrator during an upgrade, but it means no end user outage for an upgrade. It should also help reliability and success of an upgrade in a dramatic way as you can test and verify and make any corrections in the new version before go live. It also should remove the I have to do everything under time pressure in the middle of the night on a weekend issue to avoid customer downtime as much as possible topic. So, a win for everyone all around. I hope this confirms and clarifies this capability, what it is and where it is. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur Sent: Monday, July 15, 2013 6:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 7.6.04 Upgrade to 8.1 ** Howdy Listers, We are about to embark on upgrading from 7.6.04 to 8.1 on a windows platform using MS-SQL. Has anyone used the No Downtime Upgrade method that was presented at last year’s WWRUG to move from 7.6.04 to 8.1? If so, was it smooth or bumpy ride? We will be standing up a test system with 2 app VMs and a DB to test this approach. I look forward to your feedback Tom Shurmur Sr Remedy Developer Froedtert
Re: Attachments Vanishing
Yep, PERL it is... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 5:58 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** I think Laurent is right about Perl. I got this following error when it wasn't able to find a directory of HTML templates. not found at arwklga.plhttp://arwklga.pl line 804 On Tue, Jul 23, 2013 at 1:27 PM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** It seems it's using PerlApp. So initial program could be in Perl, and then converted into an executable file. On 23 Jul, 2013,at 09:54 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here: https://communities.bmc.com/docs/DOC-25473 Two of the of the new features are: 1) Added ability to filter the log file based on specific user 2) Added ability to filter the log file during a specific time period This should help making a really large log file manageable. Jason On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just notes CRQ then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it vanishes after a couple of days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks vanishing from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a
Re: Attachments Vanishing
Thanks - I was wondering how the interface was built…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, July 23, 2013 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** It seems it's using PerlApp. So initial program could be in Perl, and then converted into an executable file. On 23 Jul, 2013,at 09:54 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here: https://communities.bmc.com/docs/DOC-25473 Two of the of the new features are: 1) Added ability to filter the log file based on specific user 2) Added ability to filter the log file during a specific time period This should help making a really large log file manageable. Jason On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can’t get funding for WWRUG. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change’s Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just “notes CRQ” then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it “vanishes” after a “couple of days”. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks “vanishing” from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 – 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE
Re: Attachments Vanishing
What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here: https://communities.bmc.com/docs/DOC-25473 Two of the of the new features are: 1) Added ability to filter the log file based on specific user 2) Added ability to filter the log file during a specific time period This should help making a really large log file manageable. Jason On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing Management session. I can't get funding for WWRUG. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it. In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file. PLUG: I have seen a preview of the tools that will be demonstrated in the Log Parsing and Management session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry. Jason On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: ** This has nothing to do with Tasks. This is all around the attachments on the parent Change's Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just notes CRQ then attach the document). Then they select Next Stage Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it vanishes after a couple of days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks vanishing from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Are Any Materials Shipped for WWRUG?
That's spearphishingalmost everyone is expecting a package.Once you open it, you're toast. It preys on peoples curiousity. It generally comes from UPS/UPS/FEDEX, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, June 13, 2013 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Are Any Materials Shipped for WWRUG? I'm not aware of any. I've attended 2 times and will attend this year and haven't received anything... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Wednesday, June 12, 2013 4:41 PM To: arslist@ARSLIST.ORG Subject: OT: Are Any Materials Shipped for WWRUG? ** All: I was approved to attend this year's WWRUG for the first time ever, and I'm even planning to present! I submitted my registration at the end of May, just before the rates went up the first time. I just received this Package Undeliverable email notification that kinda looks like spam about a package that allegedly couldn't be delivered to me. I don't recognize the company (freightinternationalservices.com), and the wording is really vague the way spam tends to be. But the message is professionally formatted HTML, and the only thing that occurs to me that points to possible legitimacy would be if the folks from WWRUG normally send some kind of materials to conference attendees and/or conference presenters. I know that one of the addresses associated with WWRUG is in Canada, so I'm wondering if maybe they used a Canadian shipping company that we don't have here in Albuquerque. I tried Googling freightinternationalservices.com but couldn't find it. There's a Get and Print Receipt button that I'm not about to click unless I can determine that the message is legitimate. (Brain in gear before mouse in motion, and all that. ;] ) The button points to a site called oops.nagts.org, and I couldn't find that site or www.nagts.org, either, so at this point I very strongly suspect this message to be a phishing attempt. If anyone could let me know whether packages get shipped to WWRUG attendees and/or presenters, I'd be grateful for the info. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Communities Discussion regarding maintaining our environment details on Support Central
I never heard of it until I was asked for it. The tech gave me directions on how to use it (but they were wrong...). When I was finally able to run it the zip file was unreadable. I sent the zip file twice and never heard any more about it or what they found. When I tried to escalate the problem by asking to speak with a supervisor I was rudely put on hold. I hung up after 15 minutes of waiting. Support is either really good or really bad. Not much inbetween.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, May 09, 2013 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Communities Discussion regarding maintaining our environment details on Support Central ** I've never been asked to use it On Thu, May 9, 2013 at 2:57 PM, Rick Westbrock rwestbr...@qmxs.commailto:rwestbr...@qmxs.com wrote: ** Is it a normal process for Support to request the customer to use the log tool to fetch all logs? During the last several cases that I have opened with Support in the last nine months the Support techs have never once mentioned such a tool to me. (I thought it would be better to ask this here rather than muck up the discussion over at Communities. I too have been a victim of being asked for logs more than once and then figuring it out on my own or via the List before Support ever got back to me with anything. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 08, 2013 23:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Communities Discussion regarding maintaining our environment details on Support Central ** Hi all, I thought I would share the link to this discussion here. Over the years many of us have aired our Support rants on the list; sometimes about the the specific question being asked. Login and leave your comments regarding the topic since you have Support's virtual ear. (not quite a) Poll - environment log for Customer Supporthttps://communities.bmc.com/message/320641 Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
On April 1st?hm From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com Sent: Tuesday, May 07, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** As long as we are talking about Peregrine, just came across this fun article about Service-Now . Peregrine II? ServiceNow insiders, including Moores, dumping shares Former Peregrine insiders Moores, Noell, Luddy jettisoning stock quickly Top of Form 10 Bottom of Form Don Bauderhttp://www.sandiegoreader.com/staff/don-bauder/, April 3, 2013 Richard Pearson of Seeking Alpha has an excellent story, dated April 1, on massive insider selling at San Diego's ServiceNow, an information tech company that went public last summer. ServiceNow insiders have now sold over $400 million of stock, even after its [Initial Public Offering] in which insiders also dumped shares. Just in the past eight weeks, insiders have sold $80 million of shares, notes Pearson. In the past, ServiceNow directors and management, including founder Frederic Luddy and directors John Moores and Charles Noell, were big early sellers of their previous venture, Peregrine Systems, which was one of San Diego's largest financial frauds. They pulled in over half a billion dollars from sales of stock -- even though these sales had occurred during RESTRICTED PERIODS designed to prevent selling by insiders. Luddy has already dumped $12.7 million worth of ServiceNow stock, Moores $20.6 million and Noell $9.1 million, reports Pearson. Another seller has been JMI Funds, connected to both Moores, its namesake, and Noell. ServiceNow Director John Moores had previously been chairman of Peregrine Systems, and his [venture capital] firm JMI Capital held a substantial stake. He had recruited Fred Luddy to assume the eventual role of chief technology officer, writes Pearson. ServiceNow Director Charles Noell served as a Peregrine director and as the audit committee chairman. Now as long as none of them are behind the BMC buyout Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau Sent: May 6, 2013 4:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** The Blog that Sylvain Yvon shared has been written by Mark Stousehttp://www.linkedin.com/profile/view?id=1013839locale=en_UStrk=tyah. If you don't know Mark yet, he is the VP I mentioned in this blog posthttp://e20now.blogspot.fr/2013/01/should-every-post-be-approved.html, wanting authenticity when blogging. That's how he behaved these past months, with me directly and also on Social Networkshttps://communities.bmc.com/people/mstouse/blog/2013: authentic, sharing facts, and adding the Business perspective. I'm definitely confident that this transaction (if/when completed) will help us to be in start-up mode again (as most of you may know, I joined Remedy before the Peregrine acquisition days), allowing mid/long-term investments and flexibility that boost bigger innovation. Looking forward to WWRUG13, ~ Matt Laurenceau Sr Community Ambassador, BMC Communities http://bit.ly/MattProfiles Skype: matt.laurenceau On Mon, May 6, 2013 at 3:37 PM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** I just hope some guys I know at BMC will be ok after the buyout... This could good or this could be a disaster... On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvain.y...@gmail.commailto:sylvain.y...@gmail.com wrote: ** https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitter On Mon, May 6, 2013 at 2:42 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** http://www.theregister.co.uk/2013/05/06/bmc_buyout/ Buyout soon... -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.commailto:matthieu_laurenc...@bmc.com Follow me at @Matt_Lhttps://twitter.com/matt_L Skype: matt.laurenceau _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
They also have invested in a number of companies that are successful. Check out the Wikipedia article on Bain Capital... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, May 07, 2013 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** They are also supposedly looking to buy Compuware. Since Bain has a history of also buying companies, starving them of cash and selling off their remains, I think the areas of concern from a BMC employee perspective should be the areas that overlap with Compuware at this point, which doesn't include Remedy. It would make sense for them to sell off Remedy and other product lines whether BMC survives or not. The Remedy business still is strong enough that it's likely that anyone who buys it would be interested in actually using it to make money rather than shutting it down. If they end buying it, I can see Oracle expanding Remedy's market share if they try to bundle some portion of it in with their eBusiness suite or Peoplesoft or something. In any case, I'm not a fan of Bain - not because of politics, but because my kids can't enjoy going to K.B. Toys like I used to when I was a kid, and Toys R' Us appears to be on the verge of bankruptcy as well. I haven't looked into it but I wouldn't be surprised if others that you listed are in financial trouble now as well. Maybe it will work out ok for Remedy, but I will be surprised if BMC is as stable (or even around) in five years as it was before now. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Monday, May 06, 2013 2:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** BTW - the MN Vikings still are without a Superbowl in 2021 :( That's just mean spirited. === We've all been through this before. Some things will happen that we don't like beyond our control, but in the end the technology we all use and the industry we're all a part of will be just fine. You never know, this could be a very good thing that expands market share and increases the size of our community. Bain is Guitar Center, Gymboree, Staples, Clear Channel, Dominoes Pizza, Dunkin' Donuts, Toys R Us, and Sports Authority. Those are all pretty much household names. It's not such a bad thing to have the Action Request System on the same list. --Steve On Mon, May 6, 2013 at 11:37 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** On Mon, Sep 17, 2012 at 7:04 PM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** It is a little hard to say what version it was Because in 2012 -- BMC renamed it all to BMC Atrium ... threw in the kitchen sink -- which included the Remedy product and the ITSM Suite + some discovery software + a CMDB... But in 2014 Oracle broke it all up -- and peeled off the ITSM software into something they called Oracle Service Support (And the concept of a development admin tool went away) -- it is purely configuration and consulting to configure the product... (Traditional Remedy customer are unhappy - new customers don't know better - think they are eating a juicy steak - turns out it is pink slime) RemedyForce was taken over by Business.com (aka Salesforce.com). RemedyOnDemand - still exists -- but is part of Oracle Scalable Enterprise - which everybody calls Oh say ... can you see -- because nobody can actually see it working... kind of a weird industry joke... (Still not sure about it -- I think 2021 humor goes over my head) Same timeframe -- Oracle renamed Remedy to Oracle Enable ... and it became really the adhoc business back-office apps generator SRM was abandoned by Oracle -- really BMC killed it before Oracle got it (circa 2011) - BMC just never told the customers. Of course Kinetic Data stayed independent and front-ends both Oracle Service Support and the Enable framework - keeping customers happy - regardless of the shenanigans behind the scenes... BTW - the MN Vikings still are without a Superbowl in 2021 :( Obama gets reelected. Republican gets elected 2016 -- does a fair job - but chooses not to rerun. Hillary gets 2020. And that is all I know... -John On Mon, May 6, 2013 at 1:24 PM, Howard Richter hbr4...@gmail.commailto:hbr4...@gmail.com wrote: ** Yep and that is what Bain will sell first to pay for this deal. Maybe they will sell Remedy to Oracle and then BMC will license it back for ITSM. Hbr Sent from my iPhone 5 On May 6, 2013, at 1:43 PM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** Humm isn't mainframe the most profitable
Re: [Webinar] Remedy Optimization Monitoring in Real Time
Just wondering – what’s the full URL? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Paolino, Andrew Sent: Monday, April 22, 2013 10:45 AM To: arslist@ARSLIST.ORG Subject: [Webinar] Remedy Optimization Monitoring in Real Time ** Hi, everyone! As this is the forefront of the Remedy development community, I want to extend you all an invitation to attend our upcoming webinar re: real time Remedy optimization monitoring. Key areas covered: · License allocation optimization · Workflow performance tuning · Workflow change management · Integration performance management · Database query optimization You'll notice that I've convenient abstained from including all the marketing language :) – I believe you’ll walk away with something novel from this webinar. For the full invitation, please check here: http://goo.gl/1BoFR Registration link: http://goo.gl/TbKAV If you’ve any questions please let me know. Otherwise, we hope to see you there! Andrew Paolino Column Technologies 130 William Street, 8th Floor New York, New York 10038 201-676-0277 _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: April 3 marks the 40th anniversary of the first cell phone call
Try holding THAT up to your ear and talking while walking -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 05, 2013 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: OT: April 3 marks the 40th anniversary of the first cell phone call Hi, By the way, here is a picture of the Swedish mobile phone MTA v2 from 1959: http://gertolof.files.wordpress.com/2009/02/1959-mobiltelefon-mta-2.jpg?w=500 Best Regards - Misi, RRR AB, http://rrr.se All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003 .html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_300700 3.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: BMC going private
April fool. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, April 01, 2013 3:02 AM To: arslist@ARSLIST.ORG Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Python....
Has anyone created/used a Python interface to a Remedy system? If so, could you contact me offlist? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 Date and Location Announcement
Just out of interest, why not pick out 5 - 8 cities distributed across the continent and have a vote from the list members to see just what everyone's preference might be? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, March 06, 2013 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13 Date and Location Announcement ** Then they can drive or take the Amtrak? :) My opinion is that San Jose makes good sense because since BMC is the premier sponsor of the WWRUG, we are closer to their engineering team and they can have a larger presence at the conference. On the east coast, the DC area is ideal because of the huge government presence and the Remedy folks there usually have a tough time securing funding for a cross country trip to a conference. I would hope that as some of the midwest states and cities in Texas become larger tech hubs, we may see a RUG there in the future. On Wed, Mar 6, 2013 at 11:02 AM, pritch pri...@ptd.netmailto:pri...@ptd.net wrote: What about those that choose not to fly? - Original Message - From: David Shellman dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 10:32:12 AM Subject: Re: WWRUG13 Date and Location Announcement ** Chris, I'm not sure I completely understand your concern. For me flights from the East Coast to San Jose or San Francisco are a small fraction of the cost to attend the conference. In turn there are many folks coming in from out of country and flying into a major airport on the East or West coast reduces costs for them and is more convenient. I believe Houston was looked at as a possibility. Yet there were limitations that caused it to be dropped from consideration. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 06, 2013 10:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Date and Location Announcement ** I don't know but maybe it is me, but it seems like every year WWRUG is either on the East Coast or West Coast and never located more central in the US. Not sure what the reason for this is but it makes it hard for many in the middle of the country to attend this most valuable event. Sorry for the rant but just had to ask the question. Why is this? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.commailto:christopher.pru...@hp.com www.hp.comhttp://www.hp.com HP_logo Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ] On Behalf Of d...@wwrug.commailto:d...@wwrug.com Sent: Wednesday, March 06, 2013 5:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ADV: WWRUG13 Date and Location Announcement ** The web site will be ready soonish. Registration will open April 1 st or before. The Call for Papers is on April 1 st Why the rush? It is just around the corner! [okay, ½ a year but it feels like tomorrow]. WWRUG13 Fairmont San Jose [San Jose, California, USA] Sept 29 th through Oct. 4 th Keynotes, special events etc. content, products covered, TBA as soon as we can. The first RUG event was in 1993, back in the days of Remedy Corp. Four companies have created them, but they all were and will be the best value that training and conference dollars can buy if you are in The BMC - Remedy - ITSM World. This is the 5 th time that we have had the privilege to create this, And BMC of course is our Cornerstone Sponsor again this year. We look forward to welcoming you once again to Silicon Valley and a five day immersion course in all things BMC Remedy. Daniel Daniel Bloom Chairman, WWRUG13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the
Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement
I might *really* want to go but my management might *really* be constrained by a gov't *budget cut*. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Wednesday, March 06, 2013 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement Well, those folks can take a train, bus, motorcycle, or automobile if they don't care to fly. Or, I suppose, depending on where they're coming from, walk, run, bike, or sail. They might even be able to find some other Listers who don't want to fly for whatever reason to caravan with. (ooh...road trip!!) Seems to me that if a person *really* wants to go, there are plenty of possible options for getting to the conference. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, March 06, 2013 9:03 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13 Date and Location Announcement What about those that choose not to fly? - Original Message - From: David Shellman dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 10:32:12 AM Subject: Re: WWRUG13 Date and Location Announcement ** Chris, I’m not sure I completely understand your concern. For me flights from the East Coast to San Jose or San Francisco are a small fraction of the cost to attend the conference. In turn there are many folks coming in from out of country and flying into a major airport on the East or West coast reduces costs for them and is more convenient. I believe Houston was looked at as a possibility. Yet there were limitations that caused it to be dropped from consideration. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 06, 2013 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13 Date and Location Announcement ** I don’t know but maybe it is me, but it seems like every year WWRUG is either on the East Coast or West Coast and never located more central in the US. Not sure what the reason for this is but it makes it hard for many in the middle of the country to attend this most valuable event. Sorry for the rant but just had to ask the question. Why is this? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com HP_logo Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of d...@wwrug.com Sent: Wednesday, March 06, 2013 5:50 AM To: arslist@ARSLIST.ORG Subject: ADV: WWRUG13 Date and Location Announcement ** The web site will be ready soonish. Registration will open April 1 st or before. The Call for Papers is on April 1 st Why the rush? It is just around the corner! [okay, ½ a year but it feels like tomorrow]. WWRUG13 Fairmont San Jose [San Jose, California, USA] Sept 29 th through Oct. 4 th Keynotes, special events etc. content, products covered, TBA as soon as we can. The first RUG event was in 1993, back in the days of Remedy Corp. Four companies have created them, but they all were and will be the best value that training and conference dollars can buy if you are in The BMC - Remedy - ITSM World. This is the 5 th time that we have had the privilege to create this, And BMC of course is our Cornerstone Sponsor again this year. We look forward to welcoming you once again to Silicon Valley and a five day immersion course in all things BMC Remedy. Daniel Daniel Bloom Chairman, WWRUG13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How do I check for a flashboard license?
I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Good article on Root Cause
Isn't the root cause of the Titanic sinking the Hit Iceberg? The occurrence of any of the other factors didn't cause the sinking in and of themselves. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, December 21, 2012 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Good article on Root Cause ** I liked the article - because it challenges a common accepted idea root-cause -- there is never one root cause -- there are many. Fire = heat, fuel, oxygen (take away one -- you don't get the result) The Titanic sank -- why? Rudder too small Lookout people not properly trained Not double skinned walls Can't rivet on curved metal Hit ice-berg Went too fast Travel at night Any one of those could have prevented the issue. Root-cause should be relabeled Contributing factors (Or something like that). (and it should be a list :) (or a table in Remedy talk)) -John On Thu, Dec 20, 2012 at 3:23 PM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: http://www.theitsmreview.com/2012/12/railways-derailments/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
MS SystemCenter
Anyone who is using MS SystemCenter with Remedy or just interfacing with the Remedy CMDB - I'd be interested in hearing your experiences. Please share them on or offline. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Migrator question...
Looks like we're going to need to use the migratory to create a duplicate of our DEV system for testing. This might be a dumb question, but will migratory copy everything over from one system to another or do I need to have the SQL DBA copy the SQL data file from one system to another and then run the migratory and copy from testa to testb? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Session Question - Database Moving
I'd really like to see the steps also :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, October 31, 2012 11:26 AM To: arslist@ARSLIST.ORG Subject: WWRUG12 - Session Question - Database Moving I have drawn a complete blank and in my 97 pages of notes (yes, I took notes in a notebook) from WWRUG12 I can't find what I am looking for. In one of the sessions there was some discussion regarding taking one server and copying it to another server. It is not recommended but whoever was doing the presentation said that he (I do remember it was a he) had the steps at the end of the presentation or would send them (not sure here) for the 7 or 8 things that MUST be modified to make the new server function properly. We did that here and while things look like they are working properly, we are getting a lot of DB timeouts and the performance is very slow. Does anyone know what presentation I am talking about? Does anyone have those specific steps? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Migrator question...
Any information on exactly where the references that need to be changed can be found would be a BIG help... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, October 31, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Migrator question... ** In my experience, Migrator 7.6.4 tends to drop permissions on Active Links and potentially mess up other things. It also would take much, much longer than getting a backup of the database and restoring it to another instance of SQL Server and fixing the hardcoded server references to the application and mid-tier servers. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, October 31, 2012 9:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Migrator question... ** Looks like we're going to need to use the migratory to create a duplicate of our DEV system for testing. This might be a dumb question, but will migratory copy everything over from one system to another or do I need to have the SQL DBA copy the SQL data file from one system to another and then run the migratory and copy from testa to testb? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: WWRUG13 Dates?
You COBOL programmer! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, October 25, 2012 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Dates? ** Ah! Show your sheep-biting face, and be hanged an hour! Thou mammering earth-vexing flax-wench! Thou whoreson mandrake, thou art fitter to be worn in my cap than to wait at my heels. Thou wimpled idle-headed lout! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.commailto:d...@wwrug.com Sent: Thursday, October 25, 2012 3:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Dates? ** I have asked for the BMC Communities name to be corrected so it matches with what we use everywhere else. I knew a BA in English had to be useful for something, not like any of use actually use it day to day :) Now if we could just prevent the use of words like technology meaning a piece of software and cadence For the frequency of doing something. Hmm, who did I give that Shakespearean curse book to? We could use a few obscure words from the bard to show how much language doth vary. It is Friday in Australia and as far as anyone knows, that is where I am posting this from :) Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: October 25, 2012 4:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Dates? ** So you know my qualifications, I have a B.A. in English and studied to be a technical writer way back in the day. It's interesting that I became a software tester because I find proofing software to be quite similar to proofing documents. There's at least one technical writer I know of who agrees. Technically speaking, Users' Group is the most correct because we are talking about a group for multiple users, but we could replace for with belonging to without losing too much meaning, and the apostrophe denotes possession. However, Users Group would also be acceptable despite its lack of technical correctness because it has slipped into common usage. That's how language evolves - ways of writing that at one point in time are not considered correct can move into acceptable usage if enough people adopt them. Users insert noun of your choice] has apparently passed that threshold. Thanks for providing the dates, Daniel, as I'm the one who posted the original question at the bottom of this thread. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, October 25, 2012 2:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13 Dates? ** IF we are in control of the scheduling for 2013, WWRUG13 will be the week of October 21-25, 2013 [we have hotels holding the dates, no signed contract]. If Oracle buys out BMC, Oracle OpenWorld 2013 is Sept 22-26 It is 65X the people with 35X the papers, we won't get lost in it or anything :) There are two cities in the running for WWRUG13, Houston and San Jose. You can vote or comment in BMC Communities, And read the words to David Easter's song and a reply song from someone else In the WWRUG: World Wide BMC Remedy User Group community And yes I just noticed there is an s missing in the communities name, Or we have it wrong. Grammar experts: should it be User or Users or could both be right? Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: October 14, 2012 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** i vote miami beach fountain bleau... we tried that once, didn't work out, 2013 mike Date: Fri, 12 Oct 2012 09:40:43 -0500 From: arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com Subject: Re: WWRUG13 Dates? To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Understood, Dave. Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Shellman Sent: Friday, October 12, 2012 9:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** Matt, Yes other conferences are taken in consideration. However holidays including various religious observances and hotel availability are first consideration. Dave On Oct 12, 2012, at 8:45 AM, Matt Reinfeldt
Test..
Test... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
WordPerfect has been upgraded? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Tuesday, September 11, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Because once upon a time a hiring manager didn't call me because he needed someone with experience in WordPerfect 5.0, and my resume said WordPerfect 5.1... and I'm still bitter. That's why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and integration with other customized Remedy modules to include Incident, Problem, and Change. High Level Task Description Job Requirements for Sr. Remedy Developer: * 5+ years' experience with Remedy ITSM v7.6.x * 5+ years' experience in Database
Song...
Start me up - Rolling Stones you make a grown man cry Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Opinion: Screen shots can be very valuable. I can always delete them from emails if I want to save them so I think that they help to clarify a point - as long as they don't get used to excess... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, August 07, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! Jose said: “And finally, I don't see the relationship between forums and blogs twitter.” Begin|Rant Claire says I don’t see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I’ve been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I can save on the drive I save these things to. I don’t need to or want to contact most of the people on this professional list via facebook or twitter. Neither of them are professional forums. I do communicate with a few people, strictly socially via G+. For the most part if I have not met someone in person or have not communicated with them extensively over the years, I don't do the LinkedIn thing with them. Blogs in some cases are like vanity license plates. This is a professional list, why not stick to professional forums. If you want someone to connect with you via “Social Media”, send them a private email. I’ve been on this list since 1998 and this comes up at least a couple of times a year! Social Media is not necessarily a good thing! End|Rant -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
Sounds like an early Friday Funny... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, July 17, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Abydos: srd not showing up.. ** SUPPORT is soo funny:: - #1 --- Issue Summary: All my created processes show up in the SAMPLE:: and not in the system .. I received update from my colleauge and RD that all processes can be run from the Sample Console, so they will always be visible there. -- My Answer But it is not visible ANYWHERE ELSE? --Their Answer This is response to your question The processes are not available anywhere else except sample and per my understanding you would like to have those processes in different structure other than Sample I have validated with RD that all processes by default shown in Sample and I am checking, is there a way we can redirect that to some other structure or is it the product limitation to have it in sample. I am also checking whether this could be an enhancment or product defect if the current product not allowing the behavior to redirect to different structure other than sample. -- My Answer So you bought the Abydos product and company just to do a sample.. You cannot do SRM, or Incident .. just samples.. PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks.. -- RESULT :: FAIL -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Friday Humor
How about: Honey, does this dress/skirt make my rear end look fat\heavy\big? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, June 22, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Friday Humor 5 Deadly terms used by a woman 1) FINE: This is the word women use to end an argument when she knows she is right and you need to shut-up. 2) NOTHING: Means something you need to be worried. 3) GO AHEAD: This is a dare, not permission. DO NOT DO IT! 4) WHATEVER: A women's way of saying 'screw you' 5) THAT'S OKAY: She is thinking long and hard on how and when you will pay for your mistake. Bonus Word) WOW! This is not a compliment. She's amazed that one person could be so stupid. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Startup
Is there somewhere that variables like this are defined? These would seem to be good things to know?? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Wednesday, June 13, 2012 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup There's an environment variable that you can set to a numerical value - V_WAIT_BEFORE_STARTUP - that will be read by armonitor and it will wait that many seconds before it starts the server. For example, V_WAIT_BEFORE_STARTUP=300 would be a 5 minute delay. One thing to note though is that this delay will happen on every restart of the Remedy service, which can be a nuisance if you want to just bounce the service once it has been running for a while. The variable needs to be set at the system level so that the service can read it and I think a reboot is required when it is set/changed. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: 13 June 2012 13:58 To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup Andrew, You are correctSQL Server is reporting itself as online, when it's not fully available, and this is screwing up Remedy because it's trying to connect to a DB that's not yet available. I'm looking for a way to delay that startup -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Tuesday, June 12, 2012 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup ** It could be that the SQL service is not up yet by the time AR start. It happened on one of our dev machines after rebooting where both AR and SQL are installed. Andrew. On Tue, Jun 12, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Ok...my box is running Remedy and SQL Server both and on startup the Remedy service fails to start properly. The arerror.log shows an error about ARAdmin login failing twice, then the process dies. An immediate attempt to start the service functions fine. Checking the SQL Logs I see something along the lines of 12:00:00 Starting ARSystem 12:00:01 Attempted login from ARAdmin failed 12:00:02 Scanning ARSystem 12:00:06 Recovery of ARSystem complete That's not a copy of the log (because I can't get that to the internet)...but that's close to what it saysthis is only happening on one of my boxes, and I suspect that it's a memory related issue because when I check a functional box, I see everything except the login failed line, but it all happens within a second of each other...and my remedy doesn't have any problems starting. I have the Remedy service set to depend on the SQL service, but according to the internet (and my personal experience) the SQL Service reporting as 'up' does not mean that DB's are available. MS recommends that if you need to 'delay' the startup of a particular service that you should set it dependent on 'Spooler'...I've done this but it doesn't help...I need another 5-10 seconds delay with the attempted starting of Remedy serviceany recommendations? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Support - An open letter to BMC
It's nice that someone from BMC will be there, but then what? What commitment/assurance is there that anything will change for the better? Voices of dissatisfaction on ARLIST are hardly brand new -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Monday, June 11, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Hi All; If I can bounce my 1 cent worth :-) I think we will all agree since the release of 7.6 to 7.6.4 SP3 there have been more issue than positive feedback to concentrate on resolving. I have been analyzing and trying to troubleshoot issues on these releases since its release together with BMC and just as you think the issue is resolve after applying a hotfix then something else occur...and so it continues... I would say that if BMC and us do not test version 8 properly then we will have further customer dissatisfaction and they will lose further interest/buy in or trust in the product. The question I would say is How can we turn this around in a positive way or approach? As Daniel asked Jay if he can be at the WWRUG, this will be first price because then all can share in the global plan to get the product support and releases back to its old stable standard/state competing on its own in the market :-) Regards Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Monday, June 11, 2012 9:03 PM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Back in the California days the level one support actually could help resolve some incidents. They had a knowledge of the product and good institutional knowledge. Now the call center in Pune, or wherever it is in India, seems to recruit college kids who know nothing about Remedy and read from scripts. I got so fed up with it that I pushed my organization to change support providers. We moved in September and it is nice to be able to call someone that I don't have to repeat myself to several times or resort to email to get my point across. However, when this new organization gets stuck we are sent back to Black Hole of BMC support , where our incident languishes for weeks waiting on an engineer to become available. They seem to have a huge shortage of level three engineers. I believe that is why they stall us by trying to get endless log files and asking that we perform tests in production, during work hours. My suggestion to BMC is to hire more level three engineers in the USA. I don't mind working with the Indians, but I have a much easier time working with someone who is on this side of the globe and is not fighting sleep and the language. Hopefully whoever ends up buying BMC in the near future will take this into consideration and devise a better support model for us. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Wednesday, June 06, 2012 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC The old California Remedy HelpDesk was great. The off-shored BMC Call Center never was and still isn't. At this point I really don't see anything changing about that. Call me a pessimist, but history is what it is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, June 06, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Honestly... if you get someone in Austin, Atlanta, or California, you will get your ticket resolved and in a manner that speaks to the old Remedy support ways! I've had fantastic support from Russ, Max, Dolly, Dan, Doug... wow! They have a lot of D names there! Paula is a top notch manager! She gets results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com Sent: Wednesday, June 06, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC I thought a cage match would do the trick :-) I think that face to face conversations add a lot. Even when Remedy support and quality were at their lowest (and I have heard arguments that that was still way above the bar at BMC up until now), and the VP of Worldwide Support was at the conference, metal detectors were not required. However, after listening in person, some attitudes changed and the results were win-win-win. Support and quality improved, they were perceived as improved, and everyone gained. For a few years Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy
Re: Support - An open letter to BMC
I think the changes that have been made are what the discussions are about -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, June 11, 2012 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC I have spoken to Jay in the past. She is a caring individual that listens to what I/we have to say. There were many changes made within support after those discussions many years ago. I look forward to speaking to her again. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Monday, June 11, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Hi All; If I can bounce my 1 cent worth :-) I think we will all agree since the release of 7.6 to 7.6.4 SP3 there have been more issue than positive feedback to concentrate on resolving. I have been analyzing and trying to troubleshoot issues on these releases since its release together with BMC and just as you think the issue is resolve after applying a hotfix then something else occur...and so it continues... I would say that if BMC and us do not test version 8 properly then we will have further customer dissatisfaction and they will lose further interest/buy in or trust in the product. The question I would say is How can we turn this around in a positive way or approach? As Daniel asked Jay if he can be at the WWRUG, this will be first price because then all can share in the global plan to get the product support and releases back to its old stable standard/state competing on its own in the market :-) Regards Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Monday, June 11, 2012 9:03 PM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Back in the California days the level one support actually could help resolve some incidents. They had a knowledge of the product and good institutional knowledge. Now the call center in Pune, or wherever it is in India, seems to recruit college kids who know nothing about Remedy and read from scripts. I got so fed up with it that I pushed my organization to change support providers. We moved in September and it is nice to be able to call someone that I don't have to repeat myself to several times or resort to email to get my point across. However, when this new organization gets stuck we are sent back to Black Hole of BMC support , where our incident languishes for weeks waiting on an engineer to become available. They seem to have a huge shortage of level three engineers. I believe that is why they stall us by trying to get endless log files and asking that we perform tests in production, during work hours. My suggestion to BMC is to hire more level three engineers in the USA. I don't mind working with the Indians, but I have a much easier time working with someone who is on this side of the globe and is not fighting sleep and the language. Hopefully whoever ends up buying BMC in the near future will take this into consideration and devise a better support model for us. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Wednesday, June 06, 2012 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC The old California Remedy HelpDesk was great. The off-shored BMC Call Center never was and still isn't. At this point I really don't see anything changing about that. Call me a pessimist, but history is what it is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, June 06, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC Honestly... if you get someone in Austin, Atlanta, or California, you will get your ticket resolved and in a manner that speaks to the old Remedy support ways! I've had fantastic support from Russ, Max, Dolly, Dan, Doug... wow! They have a lot of D names there! Paula is a top notch manager! She gets results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com Sent: Wednesday, June 06, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Support - An open letter to BMC I thought a cage match would do the trick :-) I think that face to face conversations add a lot. Even when Remedy support and quality were at their lowest (and I have heard arguments that that was still way above the bar at BMC up until now), and the VP of Worldwide Support was at the conference, metal detectors
Re: Future of the AR System and Web Services...
Hmmmpoor project definition/scheduling/timeline control? Seems if you ain't got no idea what you want/need to do you ain't got no idea when/if it will be done -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, June 05, 2012 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Future of the AR System and Web Services... For oneif they say 'in version x this will happen', and it ends up either not being version X, or it ends up not being in there...it creates public relations nightmares because of people saying 'but you said, and I was counting on it, blah blah blah'this type of thing happened a few years ago when they gave a future looking comment that said v8 will be the last version to have a native client, with the thought that v8 was going to be the next version releasedwell, it wasn't...the next version ended up being 7.6.3...and then 7.6.4 was called a maintenance release of it...and THAT is the final version with a clientso this caused TONS of documentation problems all over the place...so in general, they try not to state to the public things like 'this will happen by x' and such because it causes expectations that may or may not be met. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, June 05, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: Future of the AR System and Web Services... Pardon my ignorance, but what are the obvious reasons? - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Monday, June 4, 2012 10:39:28 PM Subject: Re: Future of the AR System and Web Services... ** For obvious reasons, futures can’t be openly discussed on a public forum, but I can say that web services will continue to be improved in future releases. The inability to interpret arrays is a known limitation that certainly is something that is desired to be addressed. There are, of course, other enhancements that we’ll be considering in the future as well. Web services is an important method for integrating applications because it insulates the calling application from version or structure changes in the target application. Because of this, it is a focus of the BSM solution and will therefore continue to receive attention and generate improvements. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, June 04, 2012 2:50 PM To: arslist@ARSLIST.ORG Subject: Future of the AR System and Web Services... ** Does anyone know where this is headed to?? The current AR Systems capability or incapability rather to consume complex constructs limits a lot of what you can hope to do using web services. From hearsay, even version 8 does not have the ability to understand WSDL’s with complex constructs. Are there any definitive plans on when these would be reengineered to overcome these limitations? From my recent experience with attempting to consume complex WSDL’s, this incapability appears to be more superficial, than internal to the AR Server. It may be either at the Dev Studio level, or the actual WS plugin. It is actually in some circumstances possible to bend these limitations which shows that some of these limitations are not at the AR Server level itself. So that makes me wonder if it could be incorporated with just be a patch enhancement instead of planning it with a major release.. Also, does anyone know at what level is a WSDL interpreted when creating a Set Field filter action that uses a WSDL? Is it interpreted at the client level (dev studio) or server level (the WS plugin itself)??? What I mean to ask is when you enter the WSDL URI into the Set Fields action on a filter while creating a WSDL powered set fields filter, at what level does all the ‘magic’ happen? At the client side? Or on the server side?? I am trying to find if this is documented anywhere so if you have come across it please let me know where to look.. Cheers Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....
In the version I heard the firstvisit was the sales presentation, the second was the product installation/use. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, June 01, 2012 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: Its friday again..Heaven or Hell??? Surely experienced by some of us. ** Abdul, it is both customary and appropriate to share a joke or two here on a Friday. If you don't like it, you are free to delete it and go on about your day. May it be a good one. Rick On Jun 1, 2012 7:14 AM, Abdul Haque abdulhaqu...@gmail.commailto:abdulhaqu...@gmail.com wrote: ** what the nonsense subject is that Its friday again..Heaven or Hell??? this is the place to share info releted to ARS not to Days. On 1 June 2012 14:01, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** That's funny right there... Rick On Jun 1, 2012 5:27 AM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: ** One day while walking down the street a highly successful Human Resources Manager was tragically hit by a bus and she died. Her soul arrived up in heaven where she was met at the Pearly Gates by St. Peter himself.. Welcome to Heaven, said St. Peter. Before you get settled in though, it seems we have a problem. You see, strangely enough, we've never once had a Human Resources Manager make it this far and we're not really sure what to do with you. No problem, just let me in, said the woman. Well, I'd like to, but I have higher orders. What we're going to do is let you have a day in Hell and a day in Heaven and then you can choose whichever one you want to spend an eternity in. Actually, I think I've made up my mind, I prefer to stay in Heaven, said the woman Sorry, we have rules... And with that St. Peter put the executive in an elevator and it went down-down-down to hell. The doors opened and she found herself stepping out onto the putting green of a beautiful golf course. In the distance was a country club and standing in front of her were all her friends - fellow executives that she had worked with and they were well dressed in evening gowns and cheering for her. They ran up and kissed her on both cheeks and they talked about old times. They played an excellent round of golf and at night went to the country club where she enjoyed an excellent steak and lobster dinner. She met the Devil who was actually a really nice guy (kind of cute) and she had a great time telling jokes and dancing. She was having such a good time that before she knew it, it was time to leave. Everybody shook her hand and waved goodbye as she got on the elevator. The elevator went up-up-up and opened back up at the Pearly Gates and found St. Peter waiting for her. Now it's time to spend a day in heaven, he said. So she spent the next 24 hours lounging around on clouds and playing the harp and singing. She had great time and before she knew it her 24 hours were up and St. Peter came and got her. So, you've spent a day in hell and you've spent a day in heaven. Now you must choose your eternity, The woman paused for a second and then replied, Well, I never thought I'd say this, I mean, Heaven has been really great and all, but I think I had a better time in Hell. So St. Peter escorted her to the elevator and again she went down-down-down back to Hell. When the doors of the elevator opened she found herself standing in a desolate wasteland covered in garbage and filth. She saw her friends were dressed in rags and were picking up the garbage and putting it in sacks. The Devil came up to her and put his arm around her. I don't understand, stammered the woman, yesterday I was here and there was a golf course and a country club and we ate lobster and we danced and had a great time. Now all there is a wasteland of garbage and all my friends look miserable. The Devil looked at her smiled and told... ... ... Yesterday we were recruiting you, today you're an Employee _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- BEST REGARDS Abdul Haque +966531861850tel:%2B966531861850 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the
Re: JOB: Lead AR System Product Manager - India (Pune)
Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [BMC Software]http://www.bmc.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gif
Re: JOB: Lead AR System Product Manager - India (Pune)
That's about 100 F..thought it got a lot hotter than that...hmmm From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. http://www.bmc.com/ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
o Next, apply Product catalog update 2012-Apr-1 You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I’m confused. Why apply the April patch if there’s a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ patch that must be applied before installing PC content update. I’ll try to simplify the process below, · Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under ‘BMC Atrium Product Catalog Data 7.6.xx’ sub-tree § Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) § E.g. if you are on 7.6.04 SP2, you need only ‘BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1’ o Next, apply Product catalog update 2012-Apr-1 § You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries · Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 · In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no…. how my mind is organized? I’m in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38B9.46BF2690]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38B9.46BF2690] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38B9.46BF2690] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD38B9.46BF2690] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one
Re: Product Catalog
Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** o Next, apply Product catalog update 2012-Apr-1 You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I'm confused. Why apply the April patch if there's a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' patch that must be applied before installing PC content update. I'll try to simplify the process below, * Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree * Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) * E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1' o Next, apply Product catalog update 2012-Apr-1 * You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries * Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 * In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no how my mind is organized? I'm in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38C1.FA7B4A80]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38C1.FA7B4A80] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38C1.FA7B4A80] http://twitter.com/#!/SM2Baleares
Re: OT: Saturday Humor.. Syncing my iPhone...
What Data General product(s) did you use?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Monday, May 21, 2012 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Saturday Humor.. Syncing my iPhone... ** That's not the best one I ever saw. Data General Eclipse computers gave a system error that said You Can't Do That That's probably why DG doesn't exist any more. From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Saturday, May 19, 2012 6:00:25 PM Subject: OT: Saturday Humor.. Syncing my iPhone... ** This is real.. This is the first time I got this error.. After triggering the sync operation, (see screen 1) iTunes was waiting for the sync operation to start.. Then after a brief minute or two I got the second screen, where it was obvious that the sync session did not start.. Instead of an nice error as to why it didn’t start I got this message (for those who might not receive the images) “The iPhone “Joe” failed to sync because the sync session failed to start”.. No s**t.. I like knew that it may to start for most of those 2 minutes I was waiting for it to start as it took unusually long! I just thought that it was a absurd error to throw to a user.. Joe _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Friday funny or not!
Random thoughts: Would you agree that a well-designed and documented, rigorously tested product makes all of these points with relation to quality of support moot? When was the last time you had to call for support on your TV set, or your PC? Would you accept the same quality of service and support if you were using a heart-lung machine or the guidance/control system in an airliner that you were in at 35,00 feet and 450 MPH? Then why is it acceptable in software that supports an enterprise? Just random thoughts while waiting for an install to complete -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Saturday, May 12, 2012 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Friday funny or not! When I meant you get what you pay for, I meant both the customer as well as BMC.. BMC has obviously cut corners to make support available at more affordable prices in the face of rising costs of skilled labor in this continent and continents like Europe and Australia.. The support model that spawns out of this endeavor, is the most generic support plan they offer when you buy their products.. However customer has other premium options or choices to choose from Do you want to take advantage of the generic low cost support plan, where you might get a: 1) fresh out of university type agent talking to you, while 2) referencing text books and KB's while on the call with you, 3) and has been trained on the AR and its supporting products for a brief period, who is assigned your ticket that gets routed to Asia??? OR Are you willing and more importantly can you afford to pay top dollar for a 24*7 assigned site engineer who would pick up a call even at 2:00 AM in case of emergency - who might be based somewhere in the US or Canada.. Or UK if you are from that region.. I have worked with such support packages and am yet to get assigned a site engineer who is out of Asia while I have been based in America. I have mostly got Californians.. Most of these engineers, have worked with the AR System and its applications in the past, and have a considerable amount of experience on many other applications which include underlying databases, the OS, web servers and what have you... Even if some of them are fairly new to the AR System and its apps, they do tend to understand you better as language problems is often the case of questioning the quality of support - not quite the quality of resolution.. In all fairness, having lived in different parts of the world, I personally do not see language as an issue.. Everyone in different parts of the world have their preferences when it comes to languages.. While we find it hard to understand them, believe it or not, as clearly as we may think we talk here, they find it hard to understand us too.. Given a choice, they too might have preferred their next ticket to be assigned from somewhere local so they could understand their customer better.. Anyway coming back to the point of quality of support, if that really has a high impact on your day to day business and again *more importantly*, if you can afford to pay more, sure you can buy those premium support packages where you have available local engineers assigned to you. There is even a package where you can have *a specific* engineer assigned to you and in that, which I think is the highest level of support, BMC sometimes even hires someone local specifically to support you... I've heard that happen on at least one occasion where a site paid like a zillion on support.. If affordability is an issue, it would just be like my case of - yeah I would love to own and drive a 100 thousand dollar top of the line fancy stick shift convertible with a V12 engine, but until I can afford that, I'm happy with my V6 Mustang.. I am not for or against BMC's way of choosing to do things - looking at it in their point if view, its perhaps the only way to keep the costs low enough to make support affordable to some of us who are on the bottom of the food chain and on a piggy bank budget, who can barely afford the products - leave alone support.. It’s the way many other vendors are doing business too.. Its not just BMC.. Look at most DB vendors - I wont take names.. Look at OS vendors.. Look at even some of our personal banking support.. Where does it all come from.. I'm sure if we wanted we could ask our banks to give us local support if we were willing to pay 100 bucks a month to maintain our accounts, and get no interest paid on our accounts - like Swiss bank accounts.. Just letting you know there are those options.. For more details you might need to talk to your sales engineer.. I used to work for a VAR way back in the days so I know these things.. Joe PS: Having said all this, I have come across a few support engineers, as inexperienced and young as they might be, who really really know what
What document....?
We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What document....?
Perfect! Thank you!! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Easter, David [david_eas...@bmc.com] Sent: Wednesday, April 11, 2012 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: What document? ** Another document you may refer to is this: 10-Oct-2011 Describes how to upgrade the BMC Remedy ITSM Suite (including the AR System server and all of the ITSM applications) to version 7.6.04 Service Pack 2. (This combines the previous Service Pack 1 and Delta Data Migration white papers.) PDFhttp://documents.bmc.com/supportu/documents/87/71/218771/218771.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, April 11, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: What document? ** We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What document....?
Thanks! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Joe Martin D'Souza [jdso...@shyle.net] Sent: Wednesday, April 11, 2012 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: What document? ** The concept is really simple.. Anything that is not created by you and has arrived OTB, is the base layer.. Anything that you need to do to this base layer, becomes an overlay after you overlay that object in the best practice mode. Anything that you create from scratch, is a custom object. You load your customizations in much the same way as you always did. Export all overlaid objects and custom objects and leave the base layer alone.. That’s that pretty much in a nutshell.. Joe From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, April 11, 2012 12:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: What document? ** We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
A foorball player? ??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Monday, April 09, 2012 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Hi John, I know I'm dating myself but . . . . Walter Matthau was on the tonight show one night and talking about getting recognized. He said that he was out at a restaurant one night, and had to go to the bathroom. While standing at the urinal, someone said to him: Are you Drew Pearson? Walther Matthau said: I haven't started yet. Sorry. I know it's early on a Monday morning (or it is here) but that's one of my all time favorite Walter Matthau lines. For those of you who don't know who Drew Pearson is, look him up. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Saturday, April 07, 2012 7:29 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! John I once met John Major in a toilet. I waltzed in, keen to relieve myself after consuming most of a very nice bottle of wine, and found myself waiting patiently for Mr Major to relieve himself despite a number of urinals (I couldn't possibly consider relieving myself next to an ex-PM). As he went to wash his hands, I remarked Mr Major, I never expected to meet the ex-Prime Minister of our country in the gents. He replied, You never know, you never know. I later met him in a more social environment. An MP was busy walking him round introducing him to people. And this is John Baker, he said. Mr Major replied, Indeed, we met in rather different circumstances earlier, and smiled. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB / Remedy Developer / San Diego
Note to self: Remember to check email address line before sending :) Find large cardboard box to put personal stuff in Richard Copits Middleware Infrastructure Specaialist Build - Integration Team Infrastructure Operations Inforrmation Technology 30 W. Spring Street, L16 Columbus, Ohio 43215 614-644-0428 richard.cop...@bwc.state.oh.usmailto:w.giv...@bwc.state.oh.us [Description: Description: Ohio-BWC-2c.jpg]http://www.ohiobwc.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ravindra Sharma Sent: Wednesday, April 04, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: JOB / Remedy Developer / San Diego ** Hi Andrew, Permit me to introduce myself as a Senior Product Developer at BMC for last 14 years. I have worked in the area of ARSystem, ITSM (all modules), and Atrium product offerings. I am thinking of leaving BMC this month. I am interested in this full time Remedy Developer position mentioned in your email. Please advise. Regards Ravi On Mon, Mar 19, 2012 at 11:23 AM, Andrew Greenawalt agr...@tacticalforcegroup.commailto:agr...@tacticalforcegroup.com wrote: ** We are searching for a full time Remedy Developer to work onsite in San Diego California. The ideal candidate would have at least 3 years experience as a Remedy Developer and would be able to get a SECRET security clearance. Candidates need to have a solid understanding of at least a some the following ITSM modules: BMC Remedy Incident Management BMC Remedy Problem Management BMC Remedy Change Management BMC Remedy Asset Management The target salary range for this direct position is $110-120K with full benefits. Please respond directly to agr...@tacticalforcegroup.commailto:agr...@tacticalforcegroup.com or call 858-352-6072tel:858-352-6072 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Senior Remedy Developer Wanted (San Diego, Ca)
The weather or the product? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 04, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca) ** ‘Did you see the bugs?’ . ‘The bugs are the biggest I’ve ever seen.’... Did you intend the pun? Joe From: Stanley Feinsteinmailto:st...@projectremedies.com Sent: Wednesday, April 04, 2012 10:33 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca) ** Sounds like normal Houston weather. Did you see the bugs? I think every time I’ve been to Houston, there’s a rain storm. The bugs are the biggest I’ve ever seen. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, April 04, 2012 7:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca) ** It is a nice campus. I was there once after a nasty two day rain storm and flooding in Houston. High winds blew one of those heavy glass doors off it's hinges and smashed it on the concrete. Between the flooding and the wind it was a trip with lots of memories. Caught up with that storm again in Atlanta on the way home and it caught up with me the next day here in Harrisburg. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, April 04, 2012 10:18 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca) ** No kidding. The Houston campus is beautiful! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Wednesday, April 04, 2012 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca) ** As long as we're part of this journey Ravindra, could you share with us why you'd want to leave BMC? It always seemed like a great place to work. On Wed, Apr 4, 2012 at 9:07 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Ravindra, You may need to think about leaving this week after that post. Sent from my iPhone On Apr 4, 2012, at 8:26 AM, Ravindra Sharma ravis...@gmail.commailto:ravis...@gmail.com wrote: ** Hi Andrew, I just responded to you on your other posting on ARS List. Not sure if these two positons are same or different. I have complete skills required to handle any task in the BMC Products mentioned in your posting. In additon I am proficient in Microsoft Windows Server, Apache Tomcat, Microsoft SQL Server, and SAP Crystal Report. Permit me to introduce myself as a Senior Product Developer at BMC for last 14 years. I have worked in the area of ARSystem, ITSM (all modules), and Atrium product offerings. I am thinking of leaving BMC this month. I am interested in this full time Remedy Developer position mentioned in your email. Please advise. Regards Ravi On Thu, Mar 8, 2012 at 12:03 PM, Tactical Force Group agr...@tacticalforcegroup.commailto:agr...@tacticalforcegroup.com wrote: We area searching for a Senior Remedy Developer to work on sight in the San Diego California area. Ideally we are searching for a full time employee but we are willing to work with a consultant if it is the right short term fit. This position requires the ability to obtain a SECRET security clearance. This position is accountable for development, administration, customization and integration of BMC Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite. Responsibilities may include gathering customer requirements, preparing design specifications documentation, application development, ongoing technical support and system maintenance. This position responds to user requests for data extraction, custom or ad-hoc database reporting or enhancements to system capabilities. Further provides end-user training, and system account administration and maintenance. This is a full-time position, located onsite at a customer facility, working on a team of developers, and reporting to a Lead Remedy Developer. In addition to other developers, this position may have regular interactions with customers and management. Experience in the following technologies is desired: • BMC Remedy Incident Management • BMC Remedy Problem Management • BMC Remedy Change Management • BMC Remedy Asset Management • BMC Atrium Configuration Management Database • BMC Remedy Action Request System • BMC Remedy Mid-Tier • BMC Remedy Developer Studio • BMC Remedy Data Import Experience with the following technologies is a plus: • BMC
Re: Inadvertently send out email to the entire ARS List
UhRavi...could you stop by my office for a second From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, April 04, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Inadvertently send out email to the entire ARS List ** Nothing to forgive man... I just hope things work out for you. On Wed, Apr 4, 2012 at 10:25 AM, Ravindra Sharma ravis...@gmail.commailto:ravis...@gmail.com wrote: ** Hi All ARS List Members, Permit me apologize for this mistake/blunder. I thought I was just replying to one of the recruiters. However, it seems that email did go out to entire ARS list. I personally request each one of you to forgive me of doing this. Regards Ravi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Book on Remedy...
Has anyone heard of a book on Remedy or the AR system? If so, can you provide details? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
Pay is in the high 20's. On call 24/7. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, March 28, 2012 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and
Re: Web Services for Integration
In reading the info on the site, it looks like Ebay uses BMC products to run it's auction site? Is that true, and if so, what does it use? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axtonmailto:axton.gr...@gmail.com Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples... And -- that happens to all programs -- not just ServiceNow... In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better... Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS... In addition - Kinetic Task is just as comfortable with REST APIs as Web Services... this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.commailto:sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without
Re: Sr. Remedy Administrator/Developer - Denver, CO
No...you have to wait until SP5 comes out if you need that functionality -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, March 28, 2012 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO Apparently they are looking for the Analytics folks - they can reset the Universe! Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: March 28, 2012 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming AP languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO
Re: Web Services for Integration
Interesting - thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** I believe ebay used home-grown Remedy apps for Case Management of fraud investigation, and similar areas. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 28 March 2012 19:38 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** In reading the info on the site, it looks like Ebay uses BMC products to run it's auction site? Is that true, and if so, what does it use? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 2:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axtonmailto:axton.gr...@gmail.com Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples... And -- that happens to all programs -- not just ServiceNow... In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better... Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS... In addition - Kinetic Task is just as comfortable with REST APIs as Web Services... this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.commailto:sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges
