Re: $OS$ (AR_KEYWORD_OS)
Walters, Mark wrote: ** The User Tool makes use of the Windows GetVersionEx call but only distinguishes between Windows 95 Windows 2000 Windows XP Everything else is "Windows NT or NT Server". You may be able to do a "cmd /c ver" RUN PROCESS in a SET FIELDS action to get the value from the OS command line for comparison purposes? Mark Mark, Thanks for that. I'll knock something together along those lines. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
Do a set fields where you set a field to: $PROCESS$ cmd /C ver The process will likely return a blank line at the beginning, so you might need to address that. Whenever you do a set fields with it, you might not see the value it returns if the blank line is there, just expand your field so you can see more than one line. You can also set a temp field to the result of this, then set the main field to a REPLACE of the temp field, as you cannot do a REPLACE directly against a $PROCESS$. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark Sent: Thursday, June 12, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: $OS$ (AR_KEYWORD_OS) The User Tool makes use of the Windows GetVersionEx call but only distinguishes between Windows 95 Windows 2000 Windows XP Everything else is "Windows NT or NT Server". You may be able to do a "cmd /c ver" RUN PROCESS in a SET FIELDS action to get the value from the OS command line for comparison purposes? Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: 12 June 2008 14:13 To: arslist@ARSLIST.ORG Subject: Re: $OS$ (AR_KEYWORD_OS) ** David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
The User Tool makes use of the Windows GetVersionEx call but only distinguishes between Windows 95 Windows 2000 Windows XP Everything else is "Windows NT or NT Server". You may be able to do a "cmd /c ver" RUN PROCESS in a SET FIELDS action to get the value from the OS command line for comparison purposes? Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: 12 June 2008 14:13 To: arslist@ARSLIST.ORG Subject: Re: $OS$ (AR_KEYWORD_OS) ** David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
Oryou could capture the output of a 'ver' at the command line...I'm pretty sure that Vista still supports thisthis would give you the differences between xp and vista _ From: LJ Longwing [mailto:[EMAIL PROTECTED] Sent: Thursday, June 12, 2008 7:24 AM To: arslist@ARSLIST.ORG Subject: RE: $OS$ (AR_KEYWORD_OS) Doesn't sound like you will be able to because Remedy can't seem to identify that OS properly, but one thing is that if your server is 7.1, you may want ALL of your users to upgrade, not just the Vista folks...so maybe getting your 2003 users to upgrade won't be such a bad thing anyway _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Thursday, June 12, 2008 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: $OS$ (AR_KEYWORD_OS) ** David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian _ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
Doesn't sound like you will be able to because Remedy can't seem to identify that OS properly, but one thing is that if your server is 7.1, you may want ALL of your users to upgrade, not just the Vista folks...so maybe getting your 2003 users to upgrade won't be such a bad thing anyway _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Thursday, June 12, 2008 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: $OS$ (AR_KEYWORD_OS) ** David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian _ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: $OS$ (AR_KEYWORD_OS)
Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: 12 June 2008 12:20 To: arslist@ARSLIST.ORG Subject: $OS$ (AR_KEYWORD_OS) This is a multi-part message in MIME format. --00060408070808020407 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit Morning All. Does anyone know where the return values for the $OS$ keyword come from? I am resurrecting a bit of workflow to get users to update their Windows User Tool version if their are using Windows Vista. I currently collect login information and one item I collect is the value of the $OS$ keyword. For XP users it correctly states "Windows XP". For W2K it says "Windows 2000". For Vista, though, I get the string "Windows NT or NT Server", which I also get for Windows 2003 Server!. So, how can I successfully test for Vista and not pick the few stray 2003 users? BTW the version of the User Tool I have available for users to upgrade to is 7.0.01 (patch 007). I have also downloaded 7.1.00 (patch 003) and get the same results from the two different OS versions. Thanks in advance, Ian Trimnell Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" --00060408070808020407 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit ** Morning All. Does anyone know where the return values for the $OS$ keyword come from? I am resurrecting a bit of workflow to get users to update their Windows User Tool version if their are using Windows Vista. I currently collect login information and one item I collect is the value of the $OS$ keyword. For XP users it correctly states "Windows XP". For W2K it says "Windows 2000". For Vista, though, I get the string "Windows NT or NT Server", which I also get for Windows 2003 Server!. So, how can I successfully test for Vista and not pick the few stray 2003 users? BTW the version of the User Tool I have available for users to upgrade to is 7.0.01 (patch 007). I have also downloaded 7.1.00 (patch 003) and get the same results from the two different OS versions. Thanks in advance, Ian Trimnell Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ --00060408070808020407-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
$OS$ (AR_KEYWORD_OS)
Morning All. Does anyone know where the return values for the $OS$ keyword come from? I am resurrecting a bit of workflow to get users to update their Windows User Tool version if their are using Windows Vista. I currently collect login information and one item I collect is the value of the $OS$ keyword. For XP users it correctly states "Windows XP". For W2K it says "Windows 2000". For Vista, though, I get the string "Windows NT or NT Server", which I also get for Windows 2003 Server!. So, how can I successfully test for Vista and not pick the few stray 2003 users? BTW the version of the User Tool I have available for users to upgrade to is 7.0.01 (patch 007). I have also downloaded 7.1.00 (patch 003) and get the same results from the two different OS versions. Thanks in advance, Ian Trimnell Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
