Re: API : Override ARERR [9084] User is currently connected from another machine
Jean, I am asking this for all users. I got the clarification from Misi on my query. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hello, If you grant Administrator permissions to the user, this error message does not come up. Best regards, Jean-Louis Halleux supp...@arsmarts.com On 30 Nov 2013, at 20:25, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I am frequently getting the error ARERR [9084] User is currently connected from another machine for some users who are already connected from another machine. I tried below settings in my API code to override this but it is not working server.Login(servername, UName, Passwd) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) Please help me to fix this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Sweety stated in a different thread this requires modify access. I think at this point we could use an explanation of the larger picture. By the sound of it Sweety is creating a completely new UI (mobile perhaps?). Jason On Sun, Dec 15, 2013 at 3:20 PM, Lucero, Michelle michelle.luc...@bankofamerica.com wrote: ** Hi, Sweety: I didn’t follow the entire thread, but if the user account you’re attempting to use doesn’t require the ability to “update”, Remedy AR still offers one more license type. An account with a “*Restricted Read*” license can be used from multiple IPs, simultaneously. Again, it is only used for SUBMISSION and not UPDATE. You can read more about it in the documentation. It is still available in 8.1. Typical use may be for “anonymous” surveys, etc. Michelle *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Sunday, December 15, 2013 3:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: API : Override ARERR [9084] User is currently connected from another machine ** It is against license rules to try and evade letting a user (a fixed/floating license) from connecting from another PC at the same time they are connected on another PC. A solution to prevent this would be against BMC licensing rules. Please stop asking for people on the list to supply this information. If you don't 'get it', it's to prevent a company from buying 1 license and letting 10 people use it. Susan On Sat, Dec 14, 2013 at 7:02 AM, Karthik karthik...@gmail.com wrote: ** I meant users with fixed license On Dec 14, 2013 6:32 PM, Karthik karthik...@gmail.com wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
You are right, I am creating a new UI I am getting this error even after using a single module across all the forms and classes. I am doing how Misi suggested me but not sure why it is not working. Trying to find out a workaround for this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
My idea is if user is connected from another machine then my program should display him/her a message asking to confirm if user wants to override the access ? Is it achievable ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Yes, but you can only override the connection a few times before being blocked by the server. On Dec 21, 2013 7:07 AM, Sweety sweetykhann...@gmail.com wrote: My idea is if user is connected from another machine then my program should display him/her a message asking to confirm if user wants to override the access ? Is it achievable ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
If yes then below are my questions; 1) How can I check if a user is already connected from another machine 2) After that how can I override the user - I think, I got the answer for this from Misi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
I'm not sure, but you may find that you need to burn two licenses, one for their desktop and one for their mobile. On Dec 21, 2013 8:09 AM, Sweety sweetykhann...@gmail.com wrote: If yes then below are my questions; 1) How can I check if a user is already connected from another machine 2) After that how can I override the user - I think, I got the answer for this from Misi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
To check if a user is already connected, you just need to pole the user list if connected sessions. The server maintains this in memory and you can use an API call to retrieve the list and compare. From all the questions an answers, were still only getting part of the picture, but I think your trying to get away with multiple users using a limited number of accounts, hence the need for override. I have a number of .net apps that are used by multiple of people and have never needed to worry about collisions from another computer. Some of my apps have built in times that will actually log themselves out when not used after a period of time. If your an admin, one could also have a control table in remedy so when your app logs in, it records itself and the user. This way you can always know who's logged in and which app version and name it is. In my table I have set it up so I can block certain versions from logging in. Sent from my iPhone On Dec 21, 2013, at 7:12 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I'm not sure, but you may find that you need to burn two licenses, one for their desktop and one for their mobile. On Dec 21, 2013 8:09 AM, Sweety sweetykhann...@gmail.com wrote: If yes then below are my questions; 1) How can I check if a user is already connected from another machine 2) After that how can I override the user - I think, I got the answer for this from Misi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Yes, you can certainly do that, but it would require logging on with a different user to perform the check, then log on as the actual user of available, and this user would likely need to be an admin to avoid the problem being faced On Dec 21, 2013 10:48 AM, Brent Goodman rem...@rowshay.com wrote: ** To check if a user is already connected, you just need to pole the user list if connected sessions. The server maintains this in memory and you can use an API call to retrieve the list and compare. From all the questions an answers, were still only getting part of the picture, but I think your trying to get away with multiple users using a limited number of accounts, hence the need for override. I have a number of .net apps that are used by multiple of people and have never needed to worry about collisions from another computer. Some of my apps have built in times that will actually log themselves out when not used after a period of time. If your an admin, one could also have a control table in remedy so when your app logs in, it records itself and the user. This way you can always know who's logged in and which app version and name it is. In my table I have set it up so I can block certain versions from logging in. Sent from my iPhone On Dec 21, 2013, at 7:12 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I'm not sure, but you may find that you need to burn two licenses, one for their desktop and one for their mobile. On Dec 21, 2013 8:09 AM, Sweety sweetykhann...@gmail.com wrote: If yes then below are my questions; 1) How can I check if a user is already connected from another machine 2) After that how can I override the user - I think, I got the answer for this from Misi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Or if the app is going to keep its own connection table as mentioned it doesn't need to be in Remedy. The app does a direct db query instead of going though the the AR api to maintain it's connection info. It might be better for the custom app to not completely depend on Remedy so some functionality can be provided if Remedy is down; even if it is to just log the failed attempts while Remedy is down. There is still the issue of possibly needing an admin account to use the api to read truly active sessions system-wide and check if the person is already logged in. That could be done server-side with an admin account also maintaining records in the custom app's session table. Probably have some flag if the session is direct AR or via custom app and then logic to do the appropriate thing. Of course using this to allow multiple users to use a single account is a violation of the license agreement but if it is truly to allow the same person to use their own account it *might* be ok (check with the proper legal/BMC representatives to verify). Jason On Dec 21, 2013 9:52 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Yes, you can certainly do that, but it would require logging on with a different user to perform the check, then log on as the actual user of available, and this user would likely need to be an admin to avoid the problem being faced On Dec 21, 2013 10:48 AM, Brent Goodman rem...@rowshay.com wrote: ** To check if a user is already connected, you just need to pole the user list if connected sessions. The server maintains this in memory and you can use an API call to retrieve the list and compare. From all the questions an answers, were still only getting part of the picture, but I think your trying to get away with multiple users using a limited number of accounts, hence the need for override. I have a number of .net apps that are used by multiple of people and have never needed to worry about collisions from another computer. Some of my apps have built in times that will actually log themselves out when not used after a period of time. If your an admin, one could also have a control table in remedy so when your app logs in, it records itself and the user. This way you can always know who's logged in and which app version and name it is. In my table I have set it up so I can block certain versions from logging in. Sent from my iPhone On Dec 21, 2013, at 7:12 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I'm not sure, but you may find that you need to burn two licenses, one for their desktop and one for their mobile. On Dec 21, 2013 8:09 AM, Sweety sweetykhann...@gmail.com wrote: If yes then below are my questions; 1) How can I check if a user is already connected from another machine 2) After that how can I override the user - I think, I got the answer for this from Misi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, If a user forgot to logout from one place, he can override the session on the next machine he sits down in front of. That is allowed, and should work the same way of the BMC-built clients a home grown API. There is a technical limitation in place that will prevent doing this multiple times. I am still not sure why you did not succeed, as the settings you supplied us from start seems to be the correct ones. Unless BMC has prevented the override occuring from home grown API-programs... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It is against license rules to try and evade letting a user (a fixed/floating license) from connecting from another PC at the same time they are connected on another PC. A solution to prevent this would be against BMC licensing rules. Please stop asking for people on the list to supply this information. If you don't 'get it', it's to prevent a company from buying 1 license and letting 10 people use it. Susan On Sat, Dec 14, 2013 at 7:02 AM, Karthik karthik...@gmail.com wrote: ** I meant users with fixed license On Dec 14, 2013 6:32 PM, Karthik karthik...@gmail.com wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
It is against license rules to try and evade letting a user (a fixed/floating license) from connecting from another PC at the same time they are connected on another PC. A solution to prevent this would be against BMC licensing rules. Please stop asking for people on the list to supply this information. If you don't 'get it', it's to prevent a company from buying 1 license and letting 10 people use it. Susan On Sat, Dec 14, 2013 at 7:02 AM, Karthik karthik...@gmail.com wrote: ** I meant users with fixed license On Dec 14, 2013 6:32 PM, Karthik karthik...@gmail.com wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, Sweety: I didn't follow the entire thread, but if the user account you're attempting to use doesn't require the ability to update, Remedy AR still offers one more license type. An account with a Restricted Read license can be used from multiple IPs, simultaneously. Again, it is only used for SUBMISSION and not UPDATE. You can read more about it in the documentation. It is still available in 8.1. Typical use may be for anonymous surveys, etc. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Sunday, December 15, 2013 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: API : Override ARERR [9084] User is currently connected from another machine ** It is against license rules to try and evade letting a user (a fixed/floating license) from connecting from another PC at the same time they are connected on another PC. A solution to prevent this would be against BMC licensing rules. Please stop asking for people on the list to supply this information. If you don't 'get it', it's to prevent a company from buying 1 license and letting 10 people use it. Susan On Sat, Dec 14, 2013 at 7:02 AM, Karthik karthik...@gmail.commailto:karthik...@gmail.com wrote: ** I meant users with fixed license On Dec 14, 2013 6:32 PM, Karthik karthik...@gmail.commailto:karthik...@gmail.com wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.commailto:sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
I meant users with fixed license On Dec 14, 2013 6:32 PM, Karthik karthik...@gmail.com wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
I am using a public routine only for authenticating a user and I am authenticating user only once in entire application ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, I think you are on the right track with the AR_SESS_OVERRIDE_PREV_IP, but I do not know why it does not work. Do you get the same error message number after setting the session parameter? During which API-call do you get the error? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Experts, I am frequently getting the error ARERR [9084] User is currently connected from another machine for some users who are already connected from another machine. I tried below settings in my API code to override this but it is not working server.Login(servername, UName, Passwd) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) Please help me to fix this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hey Misi, I was waiting for your reply. I have added this statement just below the login method server.Login(servername,username, password) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) but its not overriding the user instead giving me the error ARERR [9084] User is currently connected from another machine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, Okey, but my real question was in which call you get the error. Is it during the Login, or at a later time? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hey Misi, I was waiting for your reply. I have added this statement just below the login method server.Login(servername,username, password) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) but its not overriding the user instead giving me the error ARERR [9084] User is currently connected from another machine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
At login time only I am getting the error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, This means that it is meaningless to set the session parameter after the Login. Try doing it before the login. In the C-API you do not actually do any login, you just initialize the API. It does not connect to the server when you do an ARInitialization. The second step in the C-API would be to optionally call the ARSetServerPort parameter. I know that the Java API has kind of combined the above steps. Why the Login-call should contact the server, and give you the error, I do not know. The best way might be to turn on API-logging and see which calls are sent by your program. Best Regards - Misi, RRR AB, http://rrr.se At login time only I am getting the error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Tried placing it before the login method but it is not working. Program is generating exception but no message is displayed in that exception. I am getting this error while fetching the records from GetListEntryWithFields ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, Your issue is not with the call but as to why the override is being triggered so many times by your API program. As per the examples that have been previously supplied and are available on BMC Communities, your API program should have a central Function/routine for login/logout. This function should be available throughout all the modules in your program and called only once to initiate the connection. The user should be cleanly logged out before exiting your program. If you are receiving frequent overrides then you need to re-evalute your program structure to correct the behaivour. Misi is correct in where you place this statement: https://communities.bmc.com/message/12336#12336 More on session control: https://communities.bmc.com/message/15813#15813 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: 02 December 2013 23:18 To: arslist@ARSLIST.ORG Subject: Re: API : Override ARERR [9084] User is currently connected from another machine Tried placing it before the login method but it is not working. Program is generating exception but no message is displayed in that exception. I am getting this error while fetching the records from GetListEntryWithFields ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
API : Override ARERR [9084] User is currently connected from another machine
Hi Experts, I am frequently getting the error ARERR [9084] User is currently connected from another machine for some users who are already connected from another machine. I tried below settings in my API code to override this but it is not working server.Login(servername, UName, Passwd) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) Please help me to fix this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Sweety, The override seeing just says yes to the prompt, but you can only do that a time or two before the server prevents it, the solution is to not do it, because it isn't allowed by the eula On Nov 30, 2013 12:25 PM, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I am frequently getting the error ARERR [9084] User is currently connected from another machine for some users who are already connected from another machine. I tried below settings in my API code to override this but it is not working server.Login(servername, UName, Passwd) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) Please help me to fix this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Thanks LJ. But what if the user logs into remedy from home and forgot to logoff and comes to office to work and get this error ? There must be a solution for this ?, even I have seen a message box in user tool/ midtier saying do you want to override ? And when we click yes, user gets logged into the server and access the applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
If you are only reading/submitting you can give the API user Restricted Read license to over come the connection limit. https://docs.bmc.com/docs/display/glossary/restricted+read+license Jason ** Sweety, The override seeing just says yes to the prompt, but you can only do that a time or two before the server prevents it, the solution is to not do it, because it isn't allowed by the eula On Nov 30, 2013 12:25 PM, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I am frequently getting the error ARERR [9084] User is currently connected from another machine for some users who are already connected from another machine. I tried below settings in my API code to override this but it is not working server.Login(servername, UName, Passwd) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) Please help me to fix this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
User has access to consoles and should be able to update records. Restricted Read will not work here What is the limit to overcome this error ? How many times in a day a user can override login attempts ? Does it require any time gap between login attempts between different systems ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Sweety, they shouldn't get this after their session expires, and as long as you aren't doing any keep alive functions like auto refresh and stuff, you shouldn't have this problem, besides, that stuff is bad for license usage anyway On Nov 30, 2013 12:53 PM, Sweety sweetykhann...@gmail.com wrote: Thanks LJ. But what if the user logs into remedy from home and forgot to logoff and comes to office to work and get this error ? There must be a solution for this ?, even I have seen a message box in user tool/ midtier saying do you want to override ? And when we click yes, user gets logged into the server and access the applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
