Re: ARS 7.0.1 Install crashes - Solved
Thanks to everyone who responded to me directly. Although I don't know why you didn't reply directly to the ARSlist, I appreciate your thoughts. There were two errors: 1. I was on a brand new Win2003 server and didn't change the Windows Manager default to NOT hide 'System Files'. This prevented my search for *.log files to not find the install log. When I manually looked in the C:\Documents and Settings\username\Local Settings\... I found the log file. 2. The log showed that the ARS install couldn't connect to the database. The SQL 2003 database was also set to the default of Authenticate with Windows only, but I was using the SA password (which I had just set). I changed the SQL authorization to accept both Windows SA authentication, and the install proceeded OK. Bottom line: check the defaults! Joel Joel D. Sender Director of Western Operations QMX Support Services, Inc. www.QMXS.com [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joel D. Sender, ARSlist Administrator Sent: Wednesday, January 31, 2007 5:21 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 Install crashes Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log entries, nothing! Same result with Symatec AV disabled and windows 'data execution prevention' set to 'windows only'. Same result with 'net ops' or on the actual console. Same result if unicode is specified or not. Same result with ARS 7.0.1 server.exe (no patch) Same result on an identical server (intending to use SQL on 1st server). Note that the install CD (burned from a download) and today's direct download to the server are both the same size, AND both failed the same way. I suspect that there's a windows setting causing this, but the local SysAdmins (who seem real sharp) are at a loss. BMC Support reports never having seen this behavior before. My Case has been escalated to their next level. I've raised the escalation to the ARSlist. BTW, I havn't had this much difficulty installing ARS since I had to use diskettes for ARS 2.0 on a unix box ... Thankx in advance, Joel [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.1 Install crashes
OK Joel - for what it's worth (and having successfully installed 7.0.1 p1, and also having an environment notorious for system configs that cause problems with ARShere is what I would recommend if possible. Try taking server off the network, no patches for OS, no security templates, no virus stuff, no nuttin'! - cold hard server OS only. Install AR server elements, then apps - then if it works, apply patches, templates, etc.. This works for me and I am running a similar environment but using SQL 2005. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joel D. Sender, ARSlist Administrator Sent: Wednesday, January 31, 2007 5:21 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 Install crashes Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log entries, nothing! Same result with Symatec AV disabled and windows 'data execution prevention' set to 'windows only'. Same result with 'net ops' or on the actual console. Same result if unicode is specified or not. Same result with ARS 7.0.1 server.exe (no patch) Same result on an identical server (intending to use SQL on 1st server). Note that the install CD (burned from a download) and today's direct download to the server are both the same size, AND both failed the same way. I suspect that there's a windows setting causing this, but the local SysAdmins (who seem real sharp) are at a loss. BMC Support reports never having seen this behavior before. My Case has been escalated to their next level. I've raised the escalation to the ARSlist. BTW, I havn't had this much difficulty installing ARS since I had to use diskettes for ARS 2.0 on a unix box ... Thankx in advance, Joel [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - * This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. This message may include indicative rate information relating to one or more products offered through Silicon Valley Bank, or affiliated broker-dealer, SVB Securities. Rates and yields shown are provided for informational purposes only, are not guaranteed, and are subject to market conditions and availability. Nothing in this communication shall constitute a solicitation or recommendation to buy or sell a particular security. Columbia Cash Reserves, Columbia Treasury Reserves, Columbia Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB Securities Institutional Liquid Reserves and SVB Securities Horizon Shares are offered through SVB Securities, a registered broker- dealer and non-bank affiliate of Silicon Valley Bank. Investments in these products require the involvement of a licensed representative of SVB Securities. Investment products offered through SVB Securities are not insured by the FDIC or any other Federal Government Agency, are not deposits of or guaranteed by Silicon Valley Bank or its affiliates, and may lose value. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 7.0.1 Install crashes
Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log entries, nothing! Same result with Symatec AV disabled and windows 'data execution prevention' set to 'windows only'. Same result with 'net ops' or on the actual console. Same result if unicode is specified or not. Same result with ARS 7.0.1 server.exe (no patch) Same result on an identical server (intending to use SQL on 1st server). Note that the install CD (burned from a download) and today's direct download to the server are both the same size, AND both failed the same way. I suspect that there's a windows setting causing this, but the local SysAdmins (who seem real sharp) are at a loss. BMC Support reports never having seen this behavior before. My Case has been escalated to their next level. I've raised the escalation to the ARSlist. BTW, I havn't had this much difficulty installing ARS since I had to use diskettes for ARS 2.0 on a unix box ... Thankx in advance, Joel [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.1 Install crashes
Joel, A similiar thing happened to me, with the main difference being the installer rolled back and I got a logged error. I was going from 6.3 MSSQL (NOT using Unicode) to 7.01 on a completely patched w2003k server, and the workaround was to go to 7.0 first. Upgrading incrementally worked, but I still have an open ticket with Remedy support. I'm offsite now so I can't get to the support id or the error message at the moment, but I can forward it if anyone is interested. This may not be the same issue, but I wanted to mention the workaround. Bill - Original Message - From: Joel D. Sender, ARSlist Administrator [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, January 31, 2007 5:21 PM Subject: ARS 7.0.1 Install crashes Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log entries, nothing! Same result with Symatec AV disabled and windows 'data execution prevention' set to 'windows only'. Same result with 'net ops' or on the actual console. Same result if unicode is specified or not. Same result with ARS 7.0.1 server.exe (no patch) Same result on an identical server (intending to use SQL on 1st server). Note that the install CD (burned from a download) and today's direct download to the server are both the same size, AND both failed the same way. I suspect that there's a windows setting causing this, but the local SysAdmins (who seem real sharp) are at a loss. BMC Support reports never having seen this behavior before. My Case has been escalated to their next level. I've raised the escalation to the ARSlist. BTW, I havn't had this much difficulty installing ARS since I had to use diskettes for ARS 2.0 on a unix box ... Thankx in advance, Joel [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
