ADM: ARSlist Future 2017 update

[Jason Miller]

Just wanted to send a quick update. We made arrangements to keep the
ARSlist up as-is past the original license that is expiring very soon.

Enjoy the T3SMAC conference next week (for those of you going). We'll have
the system up and running for anybody that might want to post updates for
those of us that cannot attend :)

Jason

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

Thank you Dustin! We appreciate both offers.

I have been thinking about this the last few days and we have had some
chats. At the moment we are leaning more towards moving ARSlist to an open
source platform. More to come...

Jason

On Fri, Sep 29, 2017 at 5:18 PM, Fawver, Dustin <faw...@mail.etsu.edu>
wrote:

> **
>
> Ok.  I could possibly contribute 10% of that.  The only other thing that I
> could possibly offer is that we run LISTSERV here as well.  I have the
> privilege of requesting a listserv.  The big hang-up would be how to have “@
> arslist.org” to translate to here at ETSU and that it work both in that
> manner and for the server here.
>
>
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Friday, September 29, 2017 6:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017
>
>
>
>  This email does NOT originate from an ETSU person or service. 
>
> **
>
> The renewal last year was just under $1000 USD.
>
>
>
> Jason
>
>
>
> On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin <faw...@mail.etsu.edu>
> wrote:
>
> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
>
> [image: 1489002992830_itslogo.png]
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller <jason.mil...@gmail.com>
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
>
> **
>
> Hello everybody,
>
>
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
>
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference <http://tooltechtrain.com/> in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
>
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
>
>
> Thank you,
>
> Jason
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

No reason to change server. Currently listserv is set up on our server and 
works ok.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 30, 2017 12:19 AM, "Fawver, Dustin"  wrote:
**
Ok. I could possibly contribute 10% of that. The only other thing that 
I could possibly offer is that we run LISTSERV here as well. I have the 
privilege of requesting a listserv. The big hang-up would be how to have 
“@arslist.org” to translate to here at ETSU and that it work both in that 
manner and for the server here. 
Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Friday, September 29, 2017 6:08 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017 

*** This email does NOT originate from an ETSU person or service. *** 
** 
The renewal last year was just under $1000 USD. 
Jason  
On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin  wrote:  

** 
I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running. Would you be willing to 
divulge what it would take for option 3? 
Thanks! 
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648 (javascript:false)
itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

From: Action Request System discussion list(ARSList)  on behalf of 
Jason Miller 
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [EXTERNAL] ADM: ARSlist Future 2017  
**  
Hello everybody,  
It is time again to make some decisions regarding the future of the 
ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a 
little over 30 days. Dan, Misi and myself have been discussing where to go from 
here. We agree with the current (low) volume of posts that (Dan) continuing to 
pay for the ARSlist platform does not make much sense. Clearly the ARSlist is 
not providing the value it one was (when it was the only place to discuss 
Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the 
List moves to is not a hosted system in the cloud, Misi, who has been 
graciously hosting ARSlist LISTSERV on his server for the last year, will not 
be able to make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to 
honest feedback. At heart I know none of us want to see the ARSlist go, it has 
been here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_   

_ARSlist: "Where the Answers Are" and have been for 20 years_   
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

The renewal last year was just under $1000 USD.

Jason

On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin <faw...@mail.etsu.edu>
wrote:

> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
> [image: 1489002992830_itslogo.png]
>
>
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller <jason.mil...@gmail.com>
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
> **
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference <http://tooltechtrain.com/> in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
> Thank you,
> Jason
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Future 2017

[Jason Miller]

That is an interesting option. A few years ago when we had a WWRUG Remedy
server we kicked around the idea of replacing LISTSERV with a Remedy app. I
had a few thoughts regarding UI and structure (I think I even may have
started a mock up). We already had profile form that automated User record
management and self-service registration/password reset.

We put the breaks on that thought when we started to discuss the LOE to
build the app vs. how little ARSlist was being used. Personally I was a
little burnt out from building, supporting. maintaining the WWRUG
conference app (especially during conference week [for example I got what I
needed to install and start to integrate MyIT with our custom app the day I
arrived in Vegas lol!]). Throw in a few personal events and I was not going
to be building the ARSlist app anytime soon.

It would certainly be very cool to have the ARSlist run on Remedy. I think
we still have a licensing challenge even with that approach (we all know
Remedy is not free).

Jason

On Wed, Sep 27, 2017 at 11:16 AM, Joel D Sender <jdsen...@earthlink.net>
wrote:

> **
>
> Misi, Jason and Daniel,
>
> Thank you for maintaining the ARSlist!
>
>
>
> I don’t know if this will help, but I once wrote an ARS replacement for
> the ARSlist.
>
> It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite.
>
>
>
> If you have a ‘spare’ AR Server, this could be a ‘no additional cost’
> solution.
>
> Note that all subscribers will have Public (no-cost) licenses – but the
> Submitter field will need to be locked.
>
> Of course, this would have all the Use Cases covered.
>
>
>
> I must admit that I dislike “… the idea of shutting down the List based on
> … feelings”
>
> AND the difficulty I have with the BMC Communities interface.
>
>
>
> Just another option to consider,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Misi Mladoniczky
> *Sent:* Wednesday, September 27, 2017 3:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ADM: ARSlist Future 2017
>
>
>
> **
>
> Hi,
>
> To me it also seems like the activity has gone down a lot on the list.
>
> Transferring to, GNU Mailman should not be that tough I think. And in
> addition to that we need to put some archive search capabilities in place
> (swish-e?). So all in all there will be some hours needed to get this going.
>
> I am happy to continue hosting the ARSList on my server, but I think we
> need to go to an open source solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> September 27, 2017 7:47 AM, "Jason Miller" <jason.mil...@gmail.com
> <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3e>> wrote:
>
> **
>
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has been
> graciously hosting ARSlist LISTSERV on his server for the last year, will
> not be able to make a software switch until after the T3SMAC conference
> <http://tooltechtrain.com/> in November. If we give Misi a few days to
> hangout in Vegas after the conference, get home, and setup a new mail list
> system, we are looking at possibly a few week outage of the ARSlist while
> things transition. If we find a platform that is hosted and doesn't require
> shell access to Misi's server then I can work on the transition before the
> conference.
>
> If anybody see additional options please let me know. Also I am open to
> hon

Re: ADM: ARSlist Future 2017

[Jason Miller]

I agree changing to an open source (aka free) solution makes more sense
over keeping it on LISTSERV. Even if we have a successful crowdfunding
campaign, we'll be having this conversation again next year around this
time.

Jason

On Wed, Sep 27, 2017 at 5:55 AM, Misi Mladoniczky  wrote:

> **
>
> Hi,
>
> To me it also seems like the activity has gone down a lot on the list.
>
> Transferring to, GNU Mailman should not be that tough I think. And in
> addition to that we need to put some archive search capabilities in place
> (swish-e?). So all in all there will be some hours needed to get this going.
>
> I am happy to continue hosting the ARSList on my server, but I think we
> need to go to an open source solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> September 27, 2017 7:47 AM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> Hello everybody,
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has been
> graciously hosting ARSlist LISTSERV on his server for the last year, will
> not be able to make a software switch until after the T3SMAC conference
>  in November. If we give Misi a few days to
> hangout in Vegas after the conference, get home, and setup a new mail list
> system, we are looking at possibly a few week outage of the ARSlist while
> things transition. If we find a platform that is hosted and doesn't require
> shell access to Misi's server then I can work on the transition before the
> conference.
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
> Thank you,
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

I am working on confirming the renewal price.

Another thought is to setup a GoFundMe (or one of the crowdfunding payment
options) to let the ARSlist community vote with their dollars and see if
the List lives on (at least in its traditional format/technology).

Jason

On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin <faw...@mail.etsu.edu>
wrote:

> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
> [image: 1489002992830_itslogo.png]
>
>
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller <jason.mil...@gmail.com>
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
> **
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference <http://tooltechtrain.com/> in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
> Thank you,
> Jason
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Future 2017

[Brian Pancia]

I would be interested to see feedback on the quality of responses on ARSList 
versus the BMC Communities.  I know there are a lot of old timers on the 
ARSList that have a lot of experience.  The volume is definitely not what it 
use to be.  I like the ease of the ARSList and viewing everything via emails.  
As with anything time changes everything.  I'll have to kick the tires some 
more on BMC Communities.  For me personally it is a few extra steps to look at, 
but I'm sure that is easy to overcome.


Brian



From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Misi Mladoniczky <m...@rrr.se>
Sent: Wednesday, September 27, 2017 6:55:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Future 2017

**

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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September 27, 2017 7:47 AM, "Jason Miller" 
<jason.mil...@gmail.com<mailto:%22Jason%20Miller%22%20<jason.mil...@gmail.com>>>
 wrote:

**
Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).
The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference<http://tooltechtrain.com/> in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?
Thank you,
Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: ADM: ARSlist Future 2017

[Joel D Sender]

Misi, Jason and Daniel,

Thank you for maintaining the ARSlist!



I don’t know if this will help, but I once wrote an ARS replacement for the 
ARSlist.

It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite.



If you have a ‘spare’ AR Server, this could be a ‘no additional cost’ solution.

Note that all subscribers will have Public (no-cost) licenses – but the 
Submitter field will need to be locked.

Of course, this would have all the Use Cases covered.



I must admit that I dislike “… the idea of shutting down the List based on … 
feelings”

AND the difficulty I have with the BMC Communities interface.



Just another option to consider,

Joel

Joel Sender  *   jdsen...@earthlink.net



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 27, 2017 3:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Future 2017



**

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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September 27, 2017 7:47 AM, "Jason Miller" <jason.mil...@gmail.com 
<mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3e> > wrote:

**

Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

*   Move the ARSlist to a free mailing list platform. *
*   Say goodbye to the ARSlist and shut it down all together.
*   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
<http://tooltechtrain.com/>  in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,

Jason

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



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"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

September 27, 2017 7:47 AM, "Jason Miller"  wrote: 

**Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
  _ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: [Non-DoD Source] ADM: ARSlist Future 2017

[Nicosia, Ryan J CTR USSOCOM SOCOM J631]

As a newer member of ARSList I can say I rely more on BMC communities than 
finding information here.  Just seems there are more people actively floating 
around communities site.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 27, 2017 1:47 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] ADM: ARSlist Future 2017

** 
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

*   Move the ARSlist to a free mailing list platform. *
*   Say goodbye to the ARSlist and shut it down all together.
*   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference in November. If we 
give Misi a few days to hangout in Vegas after the conference, get home, and 
setup a new mail list system, we are looking at possibly a few week outage of 
the ARSlist while things transition. If we find a platform that is hosted and 
doesn't require shell access to Misi's server then I can work on the transition 
before the conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: [EXTERNAL] ADM: ARSlist Future 2017

[Fawver, Dustin]

I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running.  Would you be willing to 
divulge what it would take for option 3?


Thanks!

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[1489002992830_itslogo.png]



From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Jason Miller <jason.mil...@gmail.com>
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] ADM: ARSlist Future 2017


**
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference<http://tooltechtrain.com/> in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

ADM: ARSlist Future 2017

[Jason Miller]

Hello everybody,

It is time again to make some decisions regarding the future of the
ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
little over 30 days. Dan, Misi and myself have been discussing where to go
from here. We agree with the current (low) volume of posts that (Dan)
continuing to pay for the ARSlist platform does not make much sense.
Clearly the ARSlist is not providing the value it one was (when it was the
only place to discuss Remedy topics).

The options for the future at this time appear to be:

   - Move the ARSlist to a free mailing list platform. *
   - Say goodbye to the ARSlist and shut it down all together.
   - Money will come from somewhere to pay the license fee and the ARSlist
   lives on for at least another year.

There is a contingency with the first option. Assuming the platform the
List moves to is not a hosted system in the cloud, Misi, who has
been graciously hosting ARSlist LISTSERV on his server for the last year,
will not be able to make a software switch until after the T3SMAC conference
 in November. If we give Misi a few days to
hangout in Vegas after the conference, get home, and setup a new mail list
system, we are looking at possibly a few week outage of the ARSlist while
things transition. If we find a platform that is hosted and doesn't require
shell access to Misi's server then I can work on the transition before the
conference.

If anybody see additional options please let me know. Also I am open to
honest feedback. At heart I know none of us want to see the ARSlist go, it
has been here for us for many years. Shutting it down is not something to
be taken lightly. However being practical, do we reject the idea of
shutting down the List based on our feelings and not so much the value it
is providing in 2017? Since this post is really a continuation of a
conversation that started over a year ago, I wonder if maybe the time has
actually come to retire the ARSlist?

Thank you,
Jason

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Re: ARSlist Future

[Joe D'Souza]

I think the app is a great idea "if it works". I have not heard of Jive so
since it does not currently work as you stated, can't quite attempt to try
it.

 

Apps can be designed like email clients to download and cache data, and
offline interaction with the data which can  be synced when back online.
That is way more convenient than specifically wasting time behind a device
be it a tablet, laptop or mobile only when internet facing.

 

Over the years I have noticed personally I find more time when "offline" to
interact with online communities than when I am actually online as my time
online is usually when I have more productive use to put my time to at a
client or doing other things. This might be the case with many others too.
That is where BMC Communities fails to deliver the same service in the way
the ARS List did.. With its web browser facing interface, it is almost not
possible to interact with it unless you enable email notification - which if
you do, what is the point of changing from one resource to another? There is
no benefit.

 

My point is I may be more convinced to go more to the Communities if it had
a better mechanism to access to its resource than the dependence to be
internet facing while doing so. Mobile app may just be that answer.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, June 07, 2016 7:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

** 

There is a mobile app. It isn't BMC branded though. Look for the Jive app.

 

Unfortunately from what I understand the mobile app recently broke when they
implemented SSO for BMC Communities. I haven't tried recently because I gave
up back when it became partially broken before SSO (would make you relogin
too frequently unlike any other mobile app out there).

 

https://communities.bmc.com/docs/DOC-23605 has some info. It is little
outdated, the link takes you to the Jive Classic app instead of the newer
one. Use think that looks like:

 

Inline image 1

 

 

On Tue, Jun 7, 2016 at 4:22 PM Joe D'Souza <jdso...@shyle.net> wrote:

** 

>From a user perspective (and my views alone - which may or may not be the
perspective of the other members of the ARS List) its not so much the
"backend" mechanism as it is the options available for "receiving / sending
/ interacting" that made the way it is now extremely convenient. That option
being good old email.

 

Is it replaceable?

 

Absolutely - almost everything is.

 

There already are other far more interactive alternatives to email that
could make the whole experience equally convenient. Hopefully BMC will
leverage one of such alternativs.

 

One specifically that I might like to see personally if the ARS List in its
email form had to go away permanently and evolve into something else inside
of BMC Communities, is an interface that would make it available to me
offline as it is online. That was where email won. A web page that feeds out
of being connected to the net is perhaps not a great alternative to a live
Wiki like resource. If you are thinking along the lines of a mobile or
tabloid app, that is exactly where I would like to see the BMC Communities
accessible at. And not have the need to open up a browser, login into BMC
Communities, specifically to interact with this resource. That is almost too
much work to make it less desirable.

 

Is there a Apple or an Android app for interactive with the BMC Communities?
If there is, I am not aware of it - I looked for it in Google Play but do
not see one available. A free mobile or tabloid app for on and offline
viewing and interaction with a community is the type of change I personally
wouldn't mind loosing my email option to. In fact a free app should have
been an option that should have made it years ago.

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 4:34 PM


To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

The move of the ARSlist to Communities is primarily a pragmatic one, the
volume of posts to Communities even on the topics we cover are far greater.

 

It seemed to make sense to let people go to one place, Communities, and
ensure you know about everything going on, and of course what we are talking
about on the ARSlist.

 

 

Does the rss feed feature solve the digest issue? 

 

Daniel

Founder of the ARSlist, soon to be a BMC Communities Group

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: June 3, 2016 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

** 

Like many others have stated, me too prefer email because of its
independence from the internet when not connected - which is why I have
mostly used ARS List from an Outlook Client. I'll be sad to see it go too
althoug

Re: ARSlist Future

[Joe D'Souza]

>From a user perspective (and my views alone - which may or may not be the
perspective of the other members of the ARS List) its not so much the
"backend" mechanism as it is the options available for "receiving / sending
/ interacting" that made the way it is now extremely convenient. That option
being good old email.

 

Is it replaceable?

 

Absolutely - almost everything is.

 

There already are other far more interactive alternatives to email that
could make the whole experience equally convenient. Hopefully BMC will
leverage one of such alternativs.

 

One specifically that I might like to see personally if the ARS List in its
email form had to go away permanently and evolve into something else inside
of BMC Communities, is an interface that would make it available to me
offline as it is online. That was where email won. A web page that feeds out
of being connected to the net is perhaps not a great alternative to a live
Wiki like resource. If you are thinking along the lines of a mobile or
tabloid app, that is exactly where I would like to see the BMC Communities
accessible at. And not have the need to open up a browser, login into BMC
Communities, specifically to interact with this resource. That is almost too
much work to make it less desirable.

 

Is there a Apple or an Android app for interactive with the BMC Communities?
If there is, I am not aware of it - I looked for it in Google Play but do
not see one available. A free mobile or tabloid app for on and offline
viewing and interaction with a community is the type of change I personally
wouldn't mind loosing my email option to. In fact a free app should have
been an option that should have made it years ago.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

The move of the ARSlist to Communities is primarily a pragmatic one, the
volume of posts to Communities even on the topics we cover are far greater.

 

It seemed to make sense to let people go to one place, Communities, and
ensure you know about everything going on, and of course what we are talking
about on the ARSlist.

 

 

Does the rss feed feature solve the digest issue? 

 

Daniel

Founder of the ARSlist, soon to be a BMC Communities Group

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: June 3, 2016 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

** 

Like many others have stated, me too prefer email because of its
independence from the internet when not connected - which is why I have
mostly used ARS List from an Outlook Client. I'll be sad to see it go too
although many of you say you could get communities setup much the same way.
I have not yet tried communities using email that I can remember so can't
comment on it but I do hope it works the same way now that we are forced to
divert our attention that direction.

 

Thank you Dan for this community for as long as you have had it running. It
has been a great resource to me. I hope to benefit at the very least as much
if not more from the BMC Communities.

 

There is a very small voice in my head hoping that the end of a resource
such as the ARS List is not a direct or an indirect sign of the future of
BMC Remedy AR System and the associated Atrium and ITSM suites as tracking
and infrastructure management tools in the face of rising and seemingly
formidable competition... I have been seeing some of the competition
progressively eating into the pie which was once largely dominated by BMC
Remedy tools.. Almost seems like BMC needs to put some work into getting
some of that pie back and quickly before it looses most of it..

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail)
Sent: Thursday, June 02, 2016 7:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! s

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At lea

Re: ARSlist Future

[arslist]

I will be in charge of the ARSlist Group in BMC Communities. If BMC breaks it’s 
word to not interfere, and I  have no reason to expect them to, then the 
classic ARSlist can appear quite quickly if there is the will to do so (in part 
meaning the cash to support it).

 

I expect the ARSlist to continue as it has, as an uncensored area primarily for 
Developers to speak their minds, 3rd parties to gather and either comment or 
sell their wares, and for the occasional bout of bad taste humour.

 

Happy to drink to the change of platform for the list and loss of old friends 
to the Snow Ball, and great old friends back to  ARSystem fold.

 

My understanding is that Stan is trying to get a coalition of the willing 
together, and if he succeeds I will accept continuing to run the list on the 
current platform, but I will still open the communities ARSlist to the world 
(it has been there for 3 years waiting for me to do something with it, BMC has 
patiently let me do things if and when I want to).

 

Thanks Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of jortega999 .
Sent: June 6, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

** 

Goodbye, old friend. You had been my lifeboat many times in my career.
I don't look forward to posting only in the BMC communities and having my epic 
rants censored when BMC makes a bone headed decision to change the platform 
without consulting us, or roll out patches that break our systems and make our 
managers start uttering the most hated words in our universe: Service Now. I 
will miss the independence of our community. I look forward to seeing some of 
you at Engage and having a farewell toast to our little corner of the Internet.

On Jun 5, 2016 12:27 AM, "Jason Miller" <jason.mil...@gmail.com 
<mailto:jason.mil...@gmail.com> > wrote:

** 

>From what I have seen BMC has been very good about keeping their hands off the 
>posts you know they would just love to delete. I have also been privy to some 
>behind the scenes conversations where a BMCer wanted to be a bit heavy-handed 
>however other BMCers encouraged them to handle the situation differently.

Now that I think about it there was only one time I called censorship foul on 
BMC. A blog post was "cleaned up" to be used for marketing purposes (the person 
that asked for the comments to be removed stated they support the conversation, 
just not on that post). Good thing I always take a screenshot of those things 
that might not be well received: http://goo.gl/VEMTns

Jason

On Sat, Jun 4, 2016, 12:01 PM Tauf Chowdhury <taufc...@gmail.com 
<mailto:taufc...@gmail.com> > wrote:

** 

You think BMC would ban/delete any constructive BMC bashing? Key word.. 
Constructive

Sent from my iPhone


On Jun 4, 2016, at 12:03 PM, David Charters <da...@charterstechnologies.com 
<mailto:da...@charterstechnologies.com> > wrote:

** 

 

My primary issue with moving it to communities is we will be surrendering 
control to BMC. The arslist has always been a private autonomous group and 
that's what makes it special. What's your direct email Dan?

 

 

Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone

 

 

 Original message 

From: Stan Feinstein <st...@projectremedies.com 
<mailto:st...@projectremedies.com> > 

Date: 6/4/16 9:52 AM (GMT-05:00) 

To: arslist@ARSLIST.ORG <mailto:arslist@arslist.org>  

Subject: Re: ARSlist Future 

 

What does everyone think?  It sounds like many would like to keep it the way is.

Dan, what is your email address?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 6:39 PM
To: arslist@ARSLIST.ORG <mailto:arslist@arslist.org> 
Subject: Re: ARSlist Future

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG <mailto:arslist@arslist.org> 
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:ars

Re: ARSlist Future

[jortega999 .]

Goodbye, old friend. You had been my lifeboat many times in my career.
I don't look forward to posting only in the BMC communities and having my
epic rants censored when BMC makes a bone headed decision to change the
platform without consulting us, or roll out patches that break our systems
and make our managers start uttering the most hated words in our universe:
Service Now. I will miss the independence of our community. I look forward
to seeing some of you at Engage and having a farewell toast to our little
corner of the Internet.
On Jun 5, 2016 12:27 AM, "Jason Miller" <jason.mil...@gmail.com> wrote:

> **
>
> From what I have seen BMC has been very good about keeping their hands off
> the posts you know they would just love to delete. I have also been privy
> to some behind the scenes conversations where a BMCer wanted to be a bit
> heavy-handed however other BMCers encouraged them to handle the situation
> differently.
>
> Now that I think about it there was only one time I called censorship foul
> on BMC. A blog post was "cleaned up" to be used for marketing purposes (the
> person that asked for the comments to be removed stated they support the
> conversation, just not on that post). Good thing I always take a screenshot
> of those things that might not be well received: http://goo.gl/VEMTns
>
> Jason
> On Sat, Jun 4, 2016, 12:01 PM Tauf Chowdhury <taufc...@gmail.com> wrote:
>
>> **
>> You think BMC would ban/delete any constructive BMC bashing? Key word..
>> Constructive
>>
>> Sent from my iPhone
>>
>> On Jun 4, 2016, at 12:03 PM, David Charters <
>> da...@charterstechnologies.com <da...@charterstechnologies.com>> wrote:
>>
>> **
>>
>> My primary issue with moving it to communities is we will be surrendering
>> control to BMC. The arslist has always been a private autonomous group and
>> that's what makes it special. What's your direct email Dan?
>>
>>
>> Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone
>>
>>
>>  Original message 
>> From: Stan Feinstein <st...@projectremedies.com
>> <st...@projectremedies.com>>
>> Date: 6/4/16 9:52 AM (GMT-05:00)
>> To: arslist@ARSLIST.ORG <arslist@arslist.org>
>> Subject: Re: ARSlist Future
>>
>> What does everyone think?  It sounds like many would like to keep it the
>> way is.
>>
>> Dan, what is your email address?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of arslist
>> Sent: Friday, June 03, 2016 6:39 PM
>> To: arslist@ARSLIST.ORG <arslist@arslist.org>
>> Subject: Re: ARSlist Future
>>
>> Hi Stan,
>>
>> Hasn't been that low since 1997. Still read by over 4000 as far as I can
>> tell, how many more I don't know.
>>
>> IF everyone joins the ARSlist on BMC Communities we carry on and they
>> will still see what they see now.
>>
>> If you really think it should stay the way it is now, contact me off line
>> to be the sponsor, all it takes is cash.
>>
>> That being said, I am still of the opinion that the community would be
>> served better being in communities.
>>
>> Dan
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of Stan
>> Feinstein
>> Sent: June 3, 2016 5:15 PM
>> To: arslist@ARSLIST.ORG <arslist@arslist.org>
>> Subject: Re: ARSlist Future
>>
>> Hi Dan,
>>
>> Is it still the case that over 2,000 people see the interchanges on the
>> ARSList?  While the number of interactions might be done, am I correct in
>> saying that these people will no longer have any idea of the issues facing
>> engineers?
>>
>> Thanks.
>>
>> Stan
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of arslist
>> Sent: Friday, June 03, 2016 1:04 PM
>> To: arslist@ARSLIST.ORG <arslist@arslist.org>
>> Subject: Re: ARSlist Future
>>
>> Well, not convinced we will have digest available at the time of the
>> move, but I don't want to change when we move over.
>> If communities can't provide it I am working on a work around (sound
>> familiar?) Basically we can send the emails to somewhere else where the day
>> gets bundled and people go there for the digest.
>>
>> Given the cu

Re: ARSlist Future

[Jason Miller]

>From what I have seen BMC has been very good about keeping their hands off
the posts you know they would just love to delete. I have also been privy
to some behind the scenes conversations where a BMCer wanted to be a bit
heavy-handed however other BMCers encouraged them to handle the situation
differently.

Now that I think about it there was only one time I called censorship foul
on BMC. A blog post was "cleaned up" to be used for marketing purposes (the
person that asked for the comments to be removed stated they support the
conversation, just not on that post). Good thing I always take a screenshot
of those things that might not be well received: http://goo.gl/VEMTns

Jason
On Sat, Jun 4, 2016, 12:01 PM Tauf Chowdhury <taufc...@gmail.com> wrote:

> **
> You think BMC would ban/delete any constructive BMC bashing? Key word..
> Constructive
>
> Sent from my iPhone
>
> On Jun 4, 2016, at 12:03 PM, David Charters <
> da...@charterstechnologies.com <da...@charterstechnologies.com>> wrote:
>
> **
>
> My primary issue with moving it to communities is we will be surrendering
> control to BMC. The arslist has always been a private autonomous group and
> that's what makes it special. What's your direct email Dan?
>
>
> Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone
>
>
>  Original message 
> From: Stan Feinstein <st...@projectremedies.com
> <st...@projectremedies.com>>
> Date: 6/4/16 9:52 AM (GMT-05:00)
> To: arslist@ARSLIST.ORG <arslist@arslist.org>
> Subject: Re: ARSlist Future
>
> What does everyone think?  It sounds like many would like to keep it the
> way is.
>
> Dan, what is your email address?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of arslist
> Sent: Friday, June 03, 2016 6:39 PM
> To: arslist@ARSLIST.ORG <arslist@arslist.org>
> Subject: Re: ARSlist Future
>
> Hi Stan,
>
> Hasn't been that low since 1997. Still read by over 4000 as far as I can
> tell, how many more I don't know.
>
> IF everyone joins the ARSlist on BMC Communities we carry on and they will
> still see what they see now.
>
> If you really think it should stay the way it is now, contact me off line
> to be the sponsor, all it takes is cash.
>
> That being said, I am still of the opinion that the community would be
> served better being in communities.
>
> Dan
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of Stan
> Feinstein
> Sent: June 3, 2016 5:15 PM
> To: arslist@ARSLIST.ORG <arslist@arslist.org>
> Subject: Re: ARSlist Future
>
> Hi Dan,
>
> Is it still the case that over 2,000 people see the interchanges on the
> ARSList?  While the number of interactions might be done, am I correct in
> saying that these people will no longer have any idea of the issues facing
> engineers?
>
> Thanks.
>
> Stan
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of arslist
> Sent: Friday, June 03, 2016 1:04 PM
> To: arslist@ARSLIST.ORG <arslist@arslist.org>
> Subject: Re: ARSlist Future
>
> Well, not convinced we will have digest available at the time of the move,
> but I don't want to change when we move over.
> If communities can't provide it I am working on a work around (sound
> familiar?) Basically we can send the emails to somewhere else where the day
> gets bundled and people go there for the digest.
>
> Given the current volume, only having a digest doesn't seem to have the
> same priority as when we had 130 posts a day.
>
> Dan
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of Misi
> Mladoniczky
> Sent: June 2, 2016 10:09 AM
> To: arslist@ARSLIST.ORG <arslist@arslist.org>
> Subject: Re: ARSlist Future
>
> Hi Frederick,
>
> If you are not interested in other things on communities, it is very easy
> to set it up in a similar way as it works now.
>
> You get an email for each post, and you can reply to the post using email.
>
> To get the complete thread you click on a link in the email to read it.
>
> Or the thread view, in my email reader, also works fine on the communities
> emails.
>
> It is easy to create a mail-sorting-filter on the subject of the email to
> get all future ARSList emails into a separate folder, just as I get my
> current ARSList emails so

Re: ARSlist Future

[Tauf Chowdhury]

You think BMC would ban/delete any constructive BMC bashing? Key word.. 
Constructive

Sent from my iPhone

> On Jun 4, 2016, at 12:03 PM, David Charters <da...@charterstechnologies.com> 
> wrote:
> 
> **
> 
> My primary issue with moving it to communities is we will be surrendering 
> control to BMC. The arslist has always been a private autonomous group and 
> that's what makes it special. What's your direct email Dan?
> 
> 
> Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone
> 
> 
>  Original message 
> From: Stan Feinstein <st...@projectremedies.com>
> Date: 6/4/16 9:52 AM (GMT-05:00)
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
> 
> What does everyone think?  It sounds like many would like to keep it the way 
> is.
> 
> Dan, what is your email address?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Friday, June 03, 2016 6:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
> 
> Hi Stan,
> 
> Hasn't been that low since 1997. Still read by over 4000 as far as I can 
> tell, how many more I don't know.
> 
> IF everyone joins the ARSlist on BMC Communities we carry on and they will 
> still see what they see now.
> 
> If you really think it should stay the way it is now, contact me off line to 
> be the sponsor, all it takes is cash.
> 
> That being said, I am still of the opinion that the community would be served 
> better being in communities.
> 
> Dan
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
> Sent: June 3, 2016 5:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
> 
> Hi Dan,
> 
> Is it still the case that over 2,000 people see the interchanges on the 
> ARSList?  While the number of interactions might be done, am I correct in 
> saying that these people will no longer have any idea of the issues facing 
> engineers?  
> 
> Thanks.
> 
> Stan
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Friday, June 03, 2016 1:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
> 
> Well, not convinced we will have digest available at the time of the move, 
> but I don't want to change when we move over.
> If communities can't provide it I am working on a work around (sound 
> familiar?) Basically we can send the emails to somewhere else where the day 
> gets bundled and people go there for the digest.
> 
> Given the current volume, only having a digest doesn't seem to have the same 
> priority as when we had 130 posts a day.
> 
> Dan
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: June 2, 2016 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
> 
> Hi Frederick,
> 
> If you are not interested in other things on communities, it is very easy to 
> set it up in a similar way as it works now.
> 
> You get an email for each post, and you can reply to the post using email.
> 
> To get the complete thread you click on a link in the email to read it.
> 
> Or the thread view, in my email reader, also works fine on the communities 
> emails.
> 
> It is easy to create a mail-sorting-filter on the subject of the email to get 
> all future ARSList emails into a separate folder, just as I get my current 
> ARSList emails sorted :-)
> 
> So if you do not want things to change, it can stay more or less as it is now.
> 
> I think that Dan has made sure that something similar to the digest emails 
> will also be available. Right Dan?
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
> > I'm will be sad to see it move.   Email is so much easier and so much less
> > bandwidth than a web forum.
> >
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> > Sent: Wednesday, June 01, 2016 3:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject: ADM: ARSlist Future
> >
> > **
> > I will be moving the ARSlist Community to BMC Co

Re: ARSlist Future

[Howard Richter]

All,

Having been on the AR list for what seems my entire life (and I am old), I do 
wonder if the times are changing. 

For my 2 cents, I would keep things as they are. With the idea of planning to 
move to something more relevant/modern.

I can only speak for myself, but I get way too many emails. So I am starting to 
miss items that I could help with on this and other lists. (Yes I know that I 
could get a summary).

My current company and I know of others, are moving more towards the idea of 
communities, to narrow down that mess of communications/emails we all get.

So lets keep what us old guys are accustom to, but look towards something newer 
in the near future.

hbr


Howard Richter 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Saturday, June 04, 2016 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

What does everyone think?  It sounds like many would like to keep it the way is.

Dan, what is your email address?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one

Re: ARSlist Future

[David Charters]

My primary issue with moving it to communities is we will be surrendering 
control to BMC. The arslist has always been a private autonomous group and 
that's what makes it special. What's your direct email Dan?


Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone


 Original message 
From: Stan Feinstein <st...@projectremedies.com>
Date: 6/4/16 9:52 AM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

What does everyone think?  It sounds like many would like to keep it the way is.

Dan, what is your email address?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our
> members will still be the only ones that know why this is the Action
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I
> make this move with the assurance of non-interference and in fact
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various
> web sites and services you see will vanish between now and then as I
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events,
> can return at any time with the same or a new cast :)
>
> The Farewell

Re: ARSlist Future

[Stan Feinstein]

What does everyone think?  It sounds like many would like to keep it the way is.

Dan, what is your email address?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 yea

Re: ARSlist Future

[arslist]

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

__

Re: ARSlist Future

[Stan Feinstein]

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[arslist]

The move of the ARSlist to Communities is primarily a pragmatic one, the
volume of posts to Communities even on the topics we cover are far greater.

 

It seemed to make sense to let people go to one place, Communities, and
ensure you know about everything going on, and of course what we are talking
about on the ARSlist.

 

 

Does the rss feed feature solve the digest issue? 

 

Daniel

Founder of the ARSlist, soon to be a BMC Communities Group

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: June 3, 2016 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

** 

Like many others have stated, me too prefer email because of its
independence from the internet when not connected - which is why I have
mostly used ARS List from an Outlook Client. I'll be sad to see it go too
although many of you say you could get communities setup much the same way.
I have not yet tried communities using email that I can remember so can't
comment on it but I do hope it works the same way now that we are forced to
divert our attention that direction.

 

Thank you Dan for this community for as long as you have had it running. It
has been a great resource to me. I hope to benefit at the very least as much
if not more from the BMC Communities.

 

There is a very small voice in my head hoping that the end of a resource
such as the ARS List is not a direct or an indirect sign of the future of
BMC Remedy AR System and the associated Atrium and ITSM suites as tracking
and infrastructure management tools in the face of rising and seemingly
formidable competition... I have been seeing some of the competition
progressively eating into the pie which was once largely dominated by BMC
Remedy tools.. Almost seems like BMC needs to put some work into getting
some of that pie back and quickly before it looses most of it..

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail)
Sent: Thursday, June 02, 2016 7:43 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: ARSlist Future

 

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! s

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[arslist]

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Joe D'Souza]

Like many others have stated, me too prefer email because of its
independence from the internet when not connected - which is why I have
mostly used ARS List from an Outlook Client. I'll be sad to see it go too
although many of you say you could get communities setup much the same way.
I have not yet tried communities using email that I can remember so can't
comment on it but I do hope it works the same way now that we are forced to
divert our attention that direction.

 

Thank you Dan for this community for as long as you have had it running. It
has been a great resource to me. I hope to benefit at the very least as much
if not more from the BMC Communities.

 

There is a very small voice in my head hoping that the end of a resource
such as the ARS List is not a direct or an indirect sign of the future of
BMC Remedy AR System and the associated Atrium and ITSM suites as tracking
and infrastructure management tools in the face of rising and seemingly
formidable competition... I have been seeing some of the competition
progressively eating into the pie which was once largely dominated by BMC
Remedy tools.. Almost seems like BMC needs to put some work into getting
some of that pie back and quickly before it looses most of it..

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail)
Sent: Thursday, June 02, 2016 7:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! s

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :-)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Theo Fondse (Gmail)]

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! 

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Patrick Zandi]

Agreed

Sent from my iPhone

> On Jun 2, 2016, at 2:34 PM, William Rentfrow <wrentf...@stratacominc.com> 
> wrote:
> 
> **
> First - thank you Daniel for a whole lot of work for some pretty nebulous 
> rewards over the years :)
>  
> Second - I think I have the same concerns.  I have at least 8+ years of the 
> ARS list archived and indexed in a local PST file.  Whenever I run into a 
> problem the very first thing I do is search that.  More than once I've found 
> my own answer to a problem from 2-3 years ago, and many times I've found the 
> thing I was looking for from other people.
>  
> Searching BMC's site is not the same experience.  I have gotten very 
> frustrated with some things and explained this to our premiere support 
> manager where I will search for an exact specific phrase and get zero 
> results, only to find that exact phrase later in all caps, or not in caps, or 
> even a few times exactly matching.  The indexing needs to be improved - a LOT 
> - for me to even begin to compare it to this.
>  
> The other thing is I'm not nearly as active as many members are but there are 
> many days I'll open the list, peruse the titles quick, and then close it if I 
> can't help.  I don't ever do that with Communities - ever.  There's no 
> friendly version of that - even an email digest version is just going to get 
> "Cluttered" by Outlook since I'll rarely read it (Linked In's emails have 
> already suffered this fate).
>  
> I  bring that up just to put it out there if you are listing community 
> concerns with your discussion with BMC as this goes on.  The arslist has 
> been, without a doubt, the single best resource I have ever had available for 
> work with any line of products I have ever worked on.  I knew it's day would 
> come, and it will be missed.
>  
> William Rentfrow
> wrentf...@stratacominc.com
> Office: 715-204-3061 or 701-232-5697x25
> Cell: 715-498-5056
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, June 02, 2016 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
>  
> **
> I think to Shawn's point though, this will be a new area that overlaps 
> others. If I post an AR System discussion to ARSlist Community (or maybe it 
> is a group, subtle differences in Jive) the people following the AR System 
> community won't see it. If I post a discussion that is one of those 
> borderline ARS/ITSM topics in the ARlist Community it muddies the existing 
> issue of do I post to AR System or ITSM. Then of course there will be the 
> people that have never heard of the ARSlist that will find it and post 
> inappropriately to just because they don't know where else to post (fairly 
> common in the BMC Communities).
>  
> Adding an ARSlist seems duplicative to me since anything we discuss here 
> already has a place in Communities; even Off Topic. It is adding 
> fragmentation to an already fragmented model.
>  
> Dan, can you give us some examples of how you see the ARSlist Community being 
> used in the existing BMC Communities model? Is it purely to retain an 
> exclusive space for this group of people that have been helping each other 
> for many years?
>  
> Don't get me wrong, I am sad to see the List go however I questioning if this 
> move is useful/helpful? But maybe I don't see the big picture and is why I 
> ask.
>  
> Jason
>  
> On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing <lj.longw...@gmail.com> wrote:
> **
> I think the idea is that there will be an ARSList group, where the threads 
> can act in the same manner as they do in the current list, where you post 
> whatever you want in a 'common area' and you get responses from anyone that 
> subscribes to that areaso, I personally will be signed up to all of the 
> stuff in communities AND this onethe more the merrier :D
>  
> On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
> <shawn.pier...@energytransfer.com> wrote:
> What I find to be difficult is how everything has to be categorized, and the 
> way things are listed in the "feed" is kind of cumbersome.  For example, on 
> the ARSlist I can post something that isn't specific to a module or area and 
> get a lot of visibility.  Let's say I'm having problems with SLM, and I post 
> it to that section of the site, perhaps people subscribed to Incident 
> Management will have better input, but won't ever see it.  I also don't like 
> how voting on stuff shows up as activity (although I haven't looked in a 
> while so maybe they've changed it) which clutters up a lot of the feed.
> 
> That being said, I do find searching for and following threads to be easier 
> on C

Re: ARSlist Future

[Bennett, Craig]

I have browsed the every single arlist post from today in my outlook folder,  
in the time it took for BMC communites to time out in my web browser

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, June 02, 2016 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

**
First - thank you Daniel for a whole lot of work for some pretty nebulous 
rewards over the years :)

Second - I think I have the same concerns.  I have at least 8+ years of the ARS 
list archived and indexed in a local PST file.  Whenever I run into a problem 
the very first thing I do is search that.  More than once I've found my own 
answer to a problem from 2-3 years ago, and many times I've found the thing I 
was looking for from other people.

Searching BMC's site is not the same experience.  I have gotten very frustrated 
with some things and explained this to our premiere support manager where I 
will search for an exact specific phrase and get zero results, only to find 
that exact phrase later in all caps, or not in caps, or even a few times 
exactly matching.  The indexing needs to be improved - a LOT - for me to even 
begin to compare it to this.

The other thing is I'm not nearly as active as many members are but there are 
many days I'll open the list, peruse the titles quick, and then close it if I 
can't help.  I don't ever do that with Communities - ever.  There's no friendly 
version of that - even an email digest version is just going to get "Cluttered" 
by Outlook since I'll rarely read it (Linked In's emails have already suffered 
this fate).

I  bring that up just to put it out there if you are listing community concerns 
with your discussion with BMC as this goes on.  The arslist has been, without a 
doubt, the single best resource I have ever had available for work with any 
line of products I have ever worked on.  I knew it's day would come, and it 
will be missed.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, June 02, 2016 12:34 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ARSlist Future

**
I think to Shawn's point though, this will be a new area that overlaps others. 
If I post an AR System discussion to ARSlist Community (or maybe it is a group, 
subtle differences in Jive) the people following the AR System community won't 
see it. If I post a discussion that is one of those borderline ARS/ITSM topics 
in the ARlist Community it muddies the existing issue of do I post to AR System 
or ITSM. Then of course there will be the people that have never heard of the 
ARSlist that will find it and post inappropriately to just because they don't 
know where else to post (fairly common in the BMC Communities).

Adding an ARSlist seems duplicative to me since anything we discuss here 
already has a place in Communities; even Off Topic. It is adding fragmentation 
to an already fragmented model.

Dan, can you give us some examples of how you see the ARSlist Community being 
used in the existing BMC Communities model? Is it purely to retain an exclusive 
space for this group of people that have been helping each other for many years?

Don't get me wrong, I am sad to see the List go however I questioning if this 
move is useful/helpful? But maybe I don't see the big picture and is why I ask.

Jason

On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing 
<lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote:
**
I think the idea is that there will be an ARSList group, where the threads can 
act in the same manner as they do in the current list, where you post whatever 
you want in a 'common area' and you get responses from anyone that subscribes 
to that areaso, I personally will be signed up to all of the stuff in 
communities AND this onethe more the merrier :D

On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
<shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> 
wrote:
What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like 

Re: ARSlist Future

[Bennett, Craig]

What I like about arslist in my email client?  I do not get continual issues 
with the BMC webpage timing out. 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 02, 2016 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"
Private and confidential as detailed 
here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access 
hyperlink, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[William Rentfrow]

First - thank you Daniel for a whole lot of work for some pretty nebulous 
rewards over the years :)

Second - I think I have the same concerns.  I have at least 8+ years of the ARS 
list archived and indexed in a local PST file.  Whenever I run into a problem 
the very first thing I do is search that.  More than once I've found my own 
answer to a problem from 2-3 years ago, and many times I've found the thing I 
was looking for from other people.

Searching BMC's site is not the same experience.  I have gotten very frustrated 
with some things and explained this to our premiere support manager where I 
will search for an exact specific phrase and get zero results, only to find 
that exact phrase later in all caps, or not in caps, or even a few times 
exactly matching.  The indexing needs to be improved - a LOT - for me to even 
begin to compare it to this.

The other thing is I'm not nearly as active as many members are but there are 
many days I'll open the list, peruse the titles quick, and then close it if I 
can't help.  I don't ever do that with Communities - ever.  There's no friendly 
version of that - even an email digest version is just going to get "Cluttered" 
by Outlook since I'll rarely read it (Linked In's emails have already suffered 
this fate).

I  bring that up just to put it out there if you are listing community concerns 
with your discussion with BMC as this goes on.  The arslist has been, without a 
doubt, the single best resource I have ever had available for work with any 
line of products I have ever worked on.  I knew it's day would come, and it 
will be missed.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, June 02, 2016 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

**
I think to Shawn's point though, this will be a new area that overlaps others. 
If I post an AR System discussion to ARSlist Community (or maybe it is a group, 
subtle differences in Jive) the people following the AR System community won't 
see it. If I post a discussion that is one of those borderline ARS/ITSM topics 
in the ARlist Community it muddies the existing issue of do I post to AR System 
or ITSM. Then of course there will be the people that have never heard of the 
ARSlist that will find it and post inappropriately to just because they don't 
know where else to post (fairly common in the BMC Communities).

Adding an ARSlist seems duplicative to me since anything we discuss here 
already has a place in Communities; even Off Topic. It is adding fragmentation 
to an already fragmented model.

Dan, can you give us some examples of how you see the ARSlist Community being 
used in the existing BMC Communities model? Is it purely to retain an exclusive 
space for this group of people that have been helping each other for many years?

Don't get me wrong, I am sad to see the List go however I questioning if this 
move is useful/helpful? But maybe I don't see the big picture and is why I ask.

Jason

On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing 
<lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote:
**
I think the idea is that there will be an ARSList group, where the threads can 
act in the same manner as they do in the current list, where you post whatever 
you want in a 'common area' and you get responses from anyone that subscribes 
to that areaso, I personally will be signed up to all of the stuff in 
communities AND this onethe more the merrier :D

On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
<shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> 
wrote:
What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Misi 
Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG<mailto:arslist@

Re: ARSlist Future

[Jason Miller]

I think to Shawn's point though, this will be a new area that overlaps
others. If I post an AR System discussion to ARSlist Community (or maybe it
is a group, subtle differences in Jive) the people following the AR
System community won't see it. If I post a discussion that is one of those
borderline ARS/ITSM topics in the ARlist Community it muddies the existing
issue of do I post to AR System or ITSM. Then of course there will be the
people that have never heard of the ARSlist that will find it and post
inappropriately to just because they don't know where else to post (fairly
common in the BMC Communities).

Adding an ARSlist seems duplicative to me since anything we discuss here
already has a place in Communities; even Off Topic. It is adding
fragmentation to an already fragmented model.

Dan, can you give us some examples of how you see the ARSlist Community being
used in the existing BMC Communities model? Is it purely to retain an
exclusive space for this group of people that have been helping each other for
many years?

Don't get me wrong, I am sad to see the List go however I questioning if
this move is useful/helpful? But maybe I don't see the big picture and is
why I ask.

Jason

On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing <lj.longw...@gmail.com> wrote:

> **
> I think the idea is that there will be an ARSList group, where the threads
> can act in the same manner as they do in the current list, where you post
> whatever you want in a 'common area' and you get responses from anyone that
> subscribes to that areaso, I personally will be signed up to all of the
> stuff in communities AND this onethe more the merrier :D
>
> On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
>> What I find to be difficult is how everything has to be categorized, and
>> the way things are listed in the "feed" is kind of cumbersome.  For
>> example, on the ARSlist I can post something that isn't specific to a
>> module or area and get a lot of visibility.  Let's say I'm having problems
>> with SLM, and I post it to that section of the site, perhaps people
>> subscribed to Incident Management will have better input, but won't ever
>> see it.  I also don't like how voting on stuff shows up as activity
>> (although I haven't looked in a while so maybe they've changed it) which
>> clutters up a lot of the feed.
>>
>> That being said, I do find searching for and following threads to be
>> easier on Communities, but it doesn't help me see a long stream of random
>> stuff like the ARSList does.  In any case, as a subscriber to both I'll be
>> sad to see the ARSList go, truly the end of an era.
>>
>> Thanks,
>>
>> Shawn Pierson
>> Remedy Developer | Energy Transfer
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, June 02, 2016 9:09 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARSlist Future
>>
>> Hi Frederick,
>>
>> If you are not interested in other things on communities, it is very easy
>> to set it up in a similar way as it works now.
>>
>> You get an email for each post, and you can reply to the post using email.
>>
>> To get the complete thread you click on a link in the email to read it.
>>
>> Or the thread view, in my email reader, also works fine on the
>> communities emails.
>>
>> It is easy to create a mail-sorting-filter on the subject of the email to
>> get all future ARSList emails into a separate folder, just as I get my
>> current ARSList emails sorted :-)
>>
>> So if you do not want things to change, it can stay more or less as it is
>> now.
>>
>> I think that Dan has made sure that something similar to the digest
>> emails will also be available. Right Dan?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > I'm will be sad to see it move.   Email is so much easier and so much
>> less
>> > bandwidth than a web forum.
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
>> > Sent: Wednesday, June 01, 2016 3:37 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: ADM: ARSlist 

Re: ARSlist Future

[LJ LongWing]

I think the idea is that there will be an ARSList group, where the threads
can act in the same manner as they do in the current list, where you post
whatever you want in a 'common area' and you get responses from anyone that
subscribes to that areaso, I personally will be signed up to all of the
stuff in communities AND this onethe more the merrier :D

On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> What I find to be difficult is how everything has to be categorized, and
> the way things are listed in the "feed" is kind of cumbersome.  For
> example, on the ARSlist I can post something that isn't specific to a
> module or area and get a lot of visibility.  Let's say I'm having problems
> with SLM, and I post it to that section of the site, perhaps people
> subscribed to Incident Management will have better input, but won't ever
> see it.  I also don't like how voting on stuff shows up as activity
> (although I haven't looked in a while so maybe they've changed it) which
> clutters up a lot of the feed.
>
> That being said, I do find searching for and following threads to be
> easier on Communities, but it doesn't help me see a long stream of random
> stuff like the ARSList does.  In any case, as a subscriber to both I'll be
> sad to see the ARSList go, truly the end of an era.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, June 02, 2016 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
>
> Hi Frederick,
>
> If you are not interested in other things on communities, it is very easy
> to set it up in a similar way as it works now.
>
> You get an email for each post, and you can reply to the post using email.
>
> To get the complete thread you click on a link in the email to read it.
>
> Or the thread view, in my email reader, also works fine on the communities
> emails.
>
> It is easy to create a mail-sorting-filter on the subject of the email to
> get all future ARSList emails into a separate folder, just as I get my
> current ARSList emails sorted :-)
>
> So if you do not want things to change, it can stay more or less as it is
> now.
>
> I think that Dan has made sure that something similar to the digest emails
> will also be available. Right Dan?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > I'm will be sad to see it move.   Email is so much easier and so much
> less
> > bandwidth than a web forum.
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> > Sent: Wednesday, June 01, 2016 3:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject: ADM: ARSlist Future
> >
> > **
> > I will be moving the ARSlist Community to BMC Communities. Where our
> > members will still be the only ones that know why this is the Action
> > Request System list and not the Remedy list.
> >
> > Some of the concerns expressed have been raised by me with BMC and I
> > make this move with the assurance of non-interference and in fact
> > increased co-operation for the good of the community.
> >
> > At least one server will stay commissioned until October, but various
> > web sites and services you see will vanish between now and then as I
> > work with BMC and my ISP.
> >
> > The URLs will be changed to point to the new home at the appropriate
> > time, and I will continue with (likely monthly) updates over the summer.
> >
> > Note: WWRUG still exists and like any franchise of repeatable events,
> > can return at any time with the same or a new cast :)
> >
> > The Farewell to the Listserv based version of the ARSlist will be held
> > at BMC:Engage, where the answers are.
> >
> > Cheers Daniel
> > RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist
> > Chairman of WWRUG
> >
> >
> >
> > __
> > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> 

Re: ARSlist Future

[Pierson, Shawn]

What I find to be difficult is how everything has to be categorized, and the 
way things are listed in the "feed" is kind of cumbersome.  For example, on the 
ARSlist I can post something that isn't specific to a module or area and get a 
lot of visibility.  Let's say I'm having problems with SLM, and I post it to 
that section of the site, perhaps people subscribed to Incident Management will 
have better input, but won't ever see it.  I also don't like how voting on 
stuff shows up as activity (although I haven't looked in a while so maybe 
they've changed it) which clutters up a lot of the feed.

That being said, I do find searching for and following threads to be easier on 
Communities, but it doesn't help me see a long stream of random stuff like the 
ARSList does.  In any case, as a subscriber to both I'll be sad to see the 
ARSList go, truly the end of an era.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our
> members will still be the only ones that know why this is the Action
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I
> make this move with the assurance of non-interference and in fact
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various
> web sites and services you see will vanish between now and then as I
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events,
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"
Private and confidential as detailed 
here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access 
hyperlink, please e-mail sender.

___
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"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Grooms, Frederick W]

Actually I have tried the email reply to other Communities posts and I always 
get an error

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 02, 2016 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get
all future ARSList emails into a separate folder, just as I get my current
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails
will also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our members
> will still be the only ones that know why this is the Action Request System
> list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I make this
> move with the assurance of non-interference and in fact increased co-operation
> for the good of the community.
>
> At least one server will stay commissioned until October, but various web
> sites and services you see will vanish between now and then as I work with BMC
> and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate time, and
> I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, can
> return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held at
> BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet]
> Founder of the ARSlist
> Chairman of WWRUG



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Misi Mladoniczky]

Hi Frederick,

If you are not interested in other things on communities, it is very easy to
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get
all future ARSList emails into a separate folder, just as I get my current
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails
will also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our members
> will still be the only ones that know why this is the Action Request System
> list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I make this
> move with the assurance of non-interference and in fact increased co-operation
> for the good of the community.
>
> At least one server will stay commissioned until October, but various web
> sites and services you see will vanish between now and then as I work with BMC
> and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate time, and
> I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, can
> return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held at
> BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet]
> Founder of the ARSlist
> Chairman of WWRUG
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Grooms, Frederick W]

I'm will be sad to see it move.   Email is so much easier and so much less 
bandwidth than a web forum.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Wednesday, June 01, 2016 3:37 PM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

**
I will be moving the ARSlist Community to BMC Communities. Where our members 
will still be the only ones that know why this is the Action Request System 
list and not the Remedy list.

Some of the concerns expressed have been raised by me with BMC and I make this 
move with the assurance of non-interference and in fact increased co-operation 
for the good of the community.

At least one server will stay commissioned until October, but various web sites 
and services you see will vanish between now and then as I work with BMC and my 
ISP.

The URLs will be changed to point to the new home at the appropriate time, and 
I will continue with (likely monthly) updates over the summer.

Note: WWRUG still exists and like any franchise of repeatable events, can 
return at any time with the same or a new cast :)

The Farewell to the Listserv based version of the ARSlist will be held at 
BMC:Engage, where the answers are.

Cheers Daniel
RAC 1995 [no number, they didn't have them yet]
Founder of the ARSlist
Chairman of WWRUG



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Future

[Rick Cook]

I know how hard it must be to let your baby go, Dan.  We'll have to toast
it's life and death in Vegas in a few months.

Rick
On Jun 1, 2016 1:37 PM, "Daniel Bloom"  wrote:

> **
>
> I will be moving the ARSlist Community to BMC Communities. Where our
> members will still be the only ones that know why this is the Action
> Request System list and not the Remedy list.
>
>
>
> Some of the concerns expressed have been raised by me with BMC and I make
> this move with the assurance of non-interference and in fact increased
> co-operation for the good of the community.
>
>
>
> At least one server will stay commissioned until October, but various web
> sites and services you see will vanish between now and then as I work with
> BMC and my ISP.
>
>
>
> The URLs will be changed to point to the new home at the appropriate time,
> and I will continue with (likely monthly) updates over the summer.
>
>
>
> Note: WWRUG still exists and like any franchise of repeatable events, can
> return at any time with the same or a new cast J
>
>
>
> The Farewell to the Listserv based version of the ARSlist will be held at
> BMC:Engage, where the answers are.
>
>
>
> Cheers Daniel
>
> RAC 1995 [no number, they didn’t have them yet]
>
> Founder of the ARSlist
>
> Chairman of WWRUG
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Future

[LJ LongWing]

I look forward to the future of this unique community


On June 1, 2016 2:37:18 PM Daniel Bloom  wrote:

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.



Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.



At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.



The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.



Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :)



The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.



Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

ADM: ARSlist Future

[Daniel Bloom]

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future, New Platform on the horizon

[arslist]

Hmm, more mysterious than it should have been assuming no one else got the 
actual text of the email.

For the first time in years I tried to post from the web site and it shows up 
as an attachment there ….

 

Effective August 31st, 2016 the ARSlist will be moving to a new platform. This 
will require a migration of all those that are subscribed to here, it has not 
yet been determined if it can be automated.

 

I will be announcing by June 1st the new home. It will most likely not be list 
based, and therefore some features may change, some functionality may no longer 
exist, and other functionality might appear.

 

That I am running Servers dedicated to this list is an historical oddity that 
it time to correct, especially given the current volume of traffic, it does not 
justify dedicated servers.

 

23 years on the same technology is a pretty good run, but the same as BMC has 
moved to a JAVA core and the latest technology, so must the ARSlist.

 

More as I know it.

 

Dan

ARSlist Founder and Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: May 2, 2016 10:20 AM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future, New Platform on the horizon

 

** _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: ADM: ARSlist Future, New Platform on the horizon

[LJ LongWing]

h...intrigue

On Mon, May 2, 2016 at 8:20 AM, Daniel Bloom 
wrote:

> ** _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

ADM: ARSlist Future, New Platform on the horizon

[Daniel Bloom]

Effective August 31st, 2016 the ARSlist will be moving to a new platform. This 
will require a migration of all those that are subscribed to here, it has not 
yet been determined if it can be automated.

I will be announcing by June 1st the new home. It will most likely not be list 
based, and therefore some features may change, some functionality may no longer 
exist, and other functionality might appear.

That I am running Servers dedicated to this list is an historical oddity that 
it time to correct, especially given the current volume of traffic, it does not 
justify dedicated servers.

23 years on the same technology is a pretty good run, but the same as BMC has 
moved to a JAVA core and the latest technology, so must the ARSlist.

More as I know it.

Dan
ARSlist Founder and Administrator

___
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"Where the Answers Are, and have been for 20 years"