Re: Alternative ARS Installs

[Frank Caruso]

Your suggestion worked. Using Virtual Box, Oracle Developer prebuilt VM (Oracle 
11g) I installed the following:

yum compat-libstdc++-33-3.2.3-72.el7.i686
yum install libstdc++-devel.i686

I then performed an ldd on arcache and all lib references resolved.

Thanks again!

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Re: Alternative ARS Installs

[Frank Caruso]

I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with Oracle 
Ex and both times the ARS install has failed, in the same place. The install 
screens appear and the database tables get built out but when it comes to the 
point where it creates the Demo user and starts importing the sample data it 
fails:

(Jan 18 2016 11:21:01.745 AM 
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
  PROGRESS EVENT 
{Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
 application passwords..]}
(Jan 18 2016 11:21:01.750 AM 
-0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 
-C true -t 5100 -u Action Request Installer Account -v ** -x 
localhost.localdomain -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall 
-o 151 ]}
(Jan 18 2016 11:21:01.792 AM 
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your login 
failed, but connected as a guest user.]},
  Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but connected 
as a guest user.

I've tried the install a few times to ensure I did not enter bad info but it 
fails each time.

Did you guys run into the same thing? Maybe this is a ARS 9 issue?

TIA

Frank

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Re: Alternative ARS Installs

[LJ LongWing]

I didn't have that issue with the 8.1.2 install I did...but can't really
speak to the 9.x on CentOS

On Tue, Jan 19, 2016 at 7:37 AM, Frank Caruso 
wrote:

> I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with
> Oracle Ex and both times the ARS install has failed, in the same place. The
> install screens appear and the database tables get built out but when it
> comes to the point where it creates the Demo user and starts importing the
> sample data it fails:
>
> (Jan 18 2016 11:21:01.745 AM
> -0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
>   PROGRESS EVENT
> {Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
> application passwords..]}
> (Jan 18 2016 11:21:01.750 AM
> -0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
>   LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true
> -s 0 -C true -t 5100 -u Action Request Installer Account -v ** -x
> localhost.localdomain -l /opt/bmc/ARSystem -L true -n
> ARServer-RIK_PostInstall -o 151 ]}
> (Jan 18 2016 11:21:01.792 AM
> -0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
>   THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your
> login failed, but connected as a guest user.]},
>   Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but
> connected as a guest user.
>
> I've tried the install a few times to ensure I did not enter bad info but
> it fails each time.
>
> Did you guys run into the same thing? Maybe this is a ARS 9 issue?
>
> TIA
>
> Frank
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Alternative ARS Installs

[Ben Chernys]

This was answered be Mark Walters (BMC) in response to my question.

Install the 32bit stdc++ library

=>
Hi Mark,

Thanks for responding & Happy New Year!

Yeah.  I figured the installer builds a few minimal tables with SQL and then 
uses arcache to build Demo and then launches a bunch of imports and loads.   I 
followed the install guide which asked for libstc++.so.6 but only installed the 
x64 version.  I did an ldd on arcache and sure enough it’s 32 bit and needs 
libstdc++.so.6 & 5.  5 seems to be on my machine.

   /opt/bmc/ARSystem/bin/arcache:
libstdc++.so.6 (CXXABI_1.3) => not found

I am getting good and deleting the table spaces, users, bmc directory, killing 
processes, and restarting the install – having had no end of issues with 
building PDBs and making them accessible, the ARS user not having read to 
tsnames.ora, wrong java version, and the like, so rerunning the installer is no 
problem 

I sure miss the stack installer !!!

Thanks for your email.  

Cheers,
Ben Chernys
Senior Software Architect
Web: http://www.softwaretoolhouse.com/  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

** 
Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a 
file called arCacheOutput – what does it contain?  I’ve just seen a similar 
problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to 
provide the 32 bit libstdc++.so.5 file required by the arcache binary.  

The install process goes something like this – connect to db and create minimal 
tables, install server binaries, start server, create temp installer user 
account using arcache, import remaining forms/workflow from defs.  If arcache 
fails to create the temp install account then you’re left with a running server 
but you have no users and a lot of missing forms.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

** 

Hi Folks,

CentOS – Oracle 12c (isolated PDB) – attempting to install ARS 9.

I am trying to install 9.  

During the install process (of ARS server only)  I get this error:

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login 
failed, but connected as a guest user.]}

After a bunch of these errors, the install claims to have failed BUT an 
arsystem start command brings it up – alas with no logins allowed – at least 
using the API & the mid-tier.  Obviously I will have missed some important 
forms and data during the install.

Anyone run into this while installing ITSM 9?

What value does in the AR System Administrator prompt?  I tried Demo with no 
password and Demo with a password. 

Cheers
Ben Chernys
www.softwaretoolhouse.com
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: January-19-16 15:38
To: arslist@ARSLIST.ORG
Subject: Re: Alternative ARS Installs

I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with Oracle 
Ex and both times the ARS install has failed, in the same place. The install 
screens appear and the database tables get built out but when it comes to the 
point where it creates the Demo user and starts importing the sample data it 
fails:

(Jan 18 2016 11:21:01.745 AM 
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
  PROGRESS EVENT 
{Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
 application passwords..]} (Jan 18 2016 11:21:01.750 AM 
-0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 
-C true -t 5100 -u Action Request Installer Account -v ** -x 
localhost.localdomain -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall 
-o 151 ]} (Jan 18 2016 11:21:01.792 AM 
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your login 
failed, but connected as a guest user.]},
  Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but connected 
as a guest user.

I've tried the install a few times to ensure I did not enter bad info but it 
fails each time.

Did you guys run into the same thing? Maybe this is a ARS 9 issue?

TIA

Frank

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Re: Alternative ARS Installs

[Misi Mladoniczky]

Hi,

I at least installed 9.0 beta on Scientific OS (a good RedHat clone), and
there were no major problems. Also used Oracle Express.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Frank,
> I got Remedy running last fall for a Demo environment I ran for Engage on
> Oracle Virtual Box, CentOS, and Oracle Express.  I don't know if any of
> those are 'supported' or not...oh...and I was running Remedy
> 8.1.02butI would expect being that worked, 9.x would work as
> wellthat entire stack (other than Remedy of course) was free.
>
> On Mon, Jan 18, 2016 at 10:04 AM, Frank Caruso 
> wrote:
>
>> Looking for success stories on installing ARS 9 in environments not quite
>> supported by BMC. The installs will be done for testing/sandbox type
>> environments, not for production use The goal being to run more open
>> source/free databases and OS's.
>>
>> I stumbled across Oracles Virtual Box and their prebuilt Oracle
>> environments that looked like a great solution but ARS install fails. I was
>> able to use Oracle VB using Windows Server 2008 and SQL Server as well as
>> Windows Server 2008 and Oracle Express but those are not exactly free
>> solutions. Installing midtier has not been issue and I have been able to
>> get that to run on several platforms including my Mac Mini (Debian).
>>
>> Anyone else had success running ARS on unsupported platforms?
>>
>> Thank you
>>
>> Frank.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Alternative ARS Installs

[LJ LongWing]

Frank,
I got Remedy running last fall for a Demo environment I ran for Engage on
Oracle Virtual Box, CentOS, and Oracle Express.  I don't know if any of
those are 'supported' or not...oh...and I was running Remedy
8.1.02butI would expect being that worked, 9.x would work as
wellthat entire stack (other than Remedy of course) was free.

On Mon, Jan 18, 2016 at 10:04 AM, Frank Caruso 
wrote:

> Looking for success stories on installing ARS 9 in environments not quite
> supported by BMC. The installs will be done for testing/sandbox type
> environments, not for production use The goal being to run more open
> source/free databases and OS's.
>
> I stumbled across Oracles Virtual Box and their prebuilt Oracle
> environments that looked like a great solution but ARS install fails. I was
> able to use Oracle VB using Windows Server 2008 and SQL Server as well as
> Windows Server 2008 and Oracle Express but those are not exactly free
> solutions. Installing midtier has not been issue and I have been able to
> get that to run on several platforms including my Mac Mini (Debian).
>
> Anyone else had success running ARS on unsupported platforms?
>
> Thank you
>
> Frank.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
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"Where the Answers Are, and have been for 20 years"

Alternative ARS Installs

[Frank Caruso]

Looking for success stories on installing ARS 9 in environments not quite 
supported by BMC. The installs will be done for testing/sandbox type 
environments, not for production use The goal being to run more open 
source/free databases and OS's.

I stumbled across Oracles Virtual Box and their prebuilt Oracle environments 
that looked like a great solution but ARS install fails. I was able to use 
Oracle VB using Windows Server 2008 and SQL Server as well as Windows Server 
2008 and Oracle Express but those are not exactly free solutions. Installing 
midtier has not been issue and I have been able to get that to run on several 
platforms including my Mac Mini (Debian).

Anyone else had success running ARS on unsupported platforms?

Thank you

Frank.

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Re: Alternative ARS Installs

[Jarl Grøneng]

I have used VirtualBox with CentOS 6 and 7, and Oracle XE database.

Keep in mind that Oracle XE 11 have a max datbase size of 11Gb, max 1 Gb
memory and only use one CPU.

Regards,
Jarl

2016-01-18 18:18 GMT+01:00 LJ LongWing :

> **
> Frank,
> I got Remedy running last fall for a Demo environment I ran for Engage on
> Oracle Virtual Box, CentOS, and Oracle Express.  I don't know if any of
> those are 'supported' or not...oh...and I was running Remedy
> 8.1.02butI would expect being that worked, 9.x would work as
> wellthat entire stack (other than Remedy of course) was free.
>
> On Mon, Jan 18, 2016 at 10:04 AM, Frank Caruso 
> wrote:
>
>> Looking for success stories on installing ARS 9 in environments not quite
>> supported by BMC. The installs will be done for testing/sandbox type
>> environments, not for production use The goal being to run more open
>> source/free databases and OS's.
>>
>> I stumbled across Oracles Virtual Box and their prebuilt Oracle
>> environments that looked like a great solution but ARS install fails. I was
>> able to use Oracle VB using Windows Server 2008 and SQL Server as well as
>> Windows Server 2008 and Oracle Express but those are not exactly free
>> solutions. Installing midtier has not been issue and I have been able to
>> get that to run on several platforms including my Mac Mini (Debian).
>>
>> Anyone else had success running ARS on unsupported platforms?
>>
>> Thank you
>>
>> Frank.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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