Re: Changing the content of a diary field with filters
Yes, but if the web service is setting itand you have a filter that is ALSO
setting ityou are setting it twiceyou want to change what they are
putting in it to what you want to put in it...so that's a change to the
'existing' value
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, October 01, 2012 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing the content of a diary field with filters
** Just to clarify, I don't want to change the old content, just the new
sentence that the user wants to add.
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Oct 1, 2012 at 8:11 PM, Longwing, LJ CTR MDA/IC
wrote:
Jose,
The Remedy interface as BMC presents it does not have the ability to
'modify' a diary content. The only option to do that is to do it with the API
with a 'merge' action. But for your scenario, yes, present a display only char
field as your diary, then do a setfield in workflow to the actual 'corrected'
text.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, October 01, 2012 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Changing the content of a diary field with filters
**
Hi listers,
I have a requirement: To modify the content of the new addition to the
diary field: from a web service! That means to use filters.
The requirement, is that if a pattern like S## (the user ID) is
found at the text, the name is added inside. For instance, if at the diary the
next text is received:
The user S013802 is offline.
Then the diary must add something like
The user S013802 (Jose Manuel Huerta) is offline.
Process the text field is trivial, but if I use a set action to change
the content, like Diary = $ProcessedText$
The result is
01/10/2012 19:51:48 UserMonitor
The user S013802 is offline.
The user S013802 (Jose Manuel Huerta) is offline.
I think that the only solution I have is to present a display only text
field as the diary to the web service, process it and insert it to the actual
diary.
But I wonder how can I change the submitted diary content? Is it
possible?
Thanks!
Jose Manuel Huerta
http://theremedyforit.com/
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Changing the content of a diary field with filters
Just to clarify, I don't want to change the old content, just the new sentence that the user wants to add. Jose Manuel Huerta http://theremedyforit.com/ On Mon, Oct 1, 2012 at 8:11 PM, Longwing, LJ CTR MDA/IC < lj.longwing@mda.mil> wrote: > Jose, > The Remedy interface as BMC presents it does not have the ability to > 'modify' a diary content. The only option to do that is to do it with the > API with a 'merge' action. But for your scenario, yes, present a display > only char field as your diary, then do a setfield in workflow to the actual > 'corrected' text. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén > Sent: Monday, October 01, 2012 12:06 PM > To: arslist@ARSLIST.ORG > Subject: Changing the content of a diary field with filters > > ** > Hi listers, > > I have a requirement: To modify the content of the new addition to the > diary field: from a web service! That means to use filters. > > The requirement, is that if a pattern like S## (the user ID) is found > at the text, the name is added inside. For instance, if at the diary the > next text is received: > > The user S013802 is offline. > > Then the diary must add something like > > The user S013802 (Jose Manuel Huerta) is offline. > > Process the text field is trivial, but if I use a set action to change the > content, like Diary = $ProcessedText$ > > The result is > > 01/10/2012 19:51:48 UserMonitor > The user S013802 is offline. > > The user S013802 (Jose Manuel Huerta) is offline. > > > I think that the only solution I have is to present a display only text > field as the diary to the web service, process it and insert it to the > actual diary. > > But I wonder how can I change the submitted diary content? Is it possible? > > Thanks! > > Jose Manuel Huerta > http://theremedyforit.com/ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Changing the content of a diary field with filters
Jose, The Remedy interface as BMC presents it does not have the ability to 'modify' a diary content. The only option to do that is to do it with the API with a 'merge' action. But for your scenario, yes, present a display only char field as your diary, then do a setfield in workflow to the actual 'corrected' text. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, October 01, 2012 12:06 PM To: arslist@ARSLIST.ORG Subject: Changing the content of a diary field with filters ** Hi listers, I have a requirement: To modify the content of the new addition to the diary field: from a web service! That means to use filters. The requirement, is that if a pattern like S## (the user ID) is found at the text, the name is added inside. For instance, if at the diary the next text is received: The user S013802 is offline. Then the diary must add something like The user S013802 (Jose Manuel Huerta) is offline. Process the text field is trivial, but if I use a set action to change the content, like Diary = $ProcessedText$ The result is 01/10/2012 19:51:48 UserMonitor The user S013802 is offline. The user S013802 (Jose Manuel Huerta) is offline. I think that the only solution I have is to present a display only text field as the diary to the web service, process it and insert it to the actual diary. But I wonder how can I change the submitted diary content? Is it possible? Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Changing the content of a diary field with filters
Hi listers, I have a requirement: To modify the content of the new addition to the diary field: from a web service! That means to use filters. The requirement, is that if a pattern like S## (the user ID) is found at the text, the name is added inside. For instance, if at the diary the next text is received: The user S013802 is offline. Then the diary must add something like The user S013802 (Jose Manuel Huerta) is offline. Process the text field is trivial, but if I use a set action to change the content, like Diary = $ProcessedText$ The result is 01/10/2012 19:51:48 UserMonitor The user S013802 is offline. The user S013802 (Jose Manuel Huerta) is offline. I think that the only solution I have is to present a display only text field as the diary to the web service, process it and insert it to the actual diary. But I wonder how can I change the submitted diary content? Is it possible? Thanks! Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
