Re: Data Management Tool for ITSM 7.6
http://m.google.com Regards, David Charters 317-331-8985 -Original Message- From: Barbara Siebert bsieb...@qmxs.com Date: Mon, 30 Nov 2009 14:12:33 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Data Management Tool for ITSM 7.6
Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client [ARSuiteKitClientWindows ] installation now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
But is it refering to AR System Patch 3 or ITSM patch 3? On Mon, 30 Nov 2009 13:25:34 -0600, strauss wrote It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client [ARSuiteKitClientWindows ] installation now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:Sponsor% 3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
The data management tool was originally a patch to ITSM 7.0. It is now a client component of ARS 7.5. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Monday, November 30, 2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 But is it refering to AR System Patch 3 or ITSM patch 3? On Mon, 30 Nov 2009 13:25:34 -0600, strauss wrote It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client [ARSuiteKitClientWindows ] installation now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:Sponsor% 3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832
Re: Data Management Tool for ITSM 7.6
Brian, Are saying that when using ITSM 7.6 you should not use the Dataloader tool in the ARS installer? On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
No, I am just saying where you can find the spreadsheets which is what Barbara asked. When I used them recently I had to run the data management install to create the directory structure to get access to the spreadsheets. What I can't tell you is whether the data management console is part of the ITSM install or part of running the data management install as I didn't pay enough attention to it. What I can tell you is that the loading of the sample data into 7.6 didn't go as smoothly as it did in 7.5. A lot of the data threw up errors in the console. Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -Original Message- From: dcharters dchart...@charterssoftware.com Date: Mon, 30 Nov 2009 18:00:48 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Brian, Are saying that when using ITSM 7.6 you should not use the Dataloader tool in the ARS installer? On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Data Management Tool for ITSM 7.6
Thank you, Brian. I had finally found the spreadsheets--right where you said. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of brian.bis...@goldstag.demon.co.uk [brian.bis...@goldstag.demon.co.uk] Sent: Monday, November 30, 2009 5:26 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 No, I am just saying where you can find the spreadsheets which is what Barbara asked. When I used them recently I had to run the data management install to create the directory structure to get access to the spreadsheets. What I can't tell you is whether the data management console is part of the ITSM install or part of running the data management install as I didn't pay enough attention to it. What I can tell you is that the loading of the sample data into 7.6 didn't go as smoothly as it did in 7.5. A lot of the data threw up errors in the console. Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -Original Message- From: dcharters dchart...@charterssoftware.com Date: Mon, 30 Nov 2009 18:00:48 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Brian, Are saying that when using ITSM 7.6 you should not use the Dataloader tool in the ARS installer? On Mon, 30 Nov 2009 21:51:13 +, brian.bishop wrote When you unzip ITSM 7.6 you will find a data management install. If you run the install it will create a directory structure which includes the 7.6 spreadsheets. You will find empty spreadsheets and also sample ones loaded with sample data. It is exactly the same as 7.5 but has a 7.6 directory as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 -- Open WebMail Project (http://openwebmail.orghttp://openwebmail.org/) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
