Email Engine Service question
Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Email Engine Service question
You didn't specify operating system but in Windows Server, you just go into the registry and update the Java path under the Email Engine settings. We have to do this every time a new version of Java must be installed. ...\KHEY_LOCAL)MACHINE\SYSTEM\ControlSet001\Services\BMC Remedy Email Engine..\Parameters Update the JVM Library parameter. Then drill down to your ..\AR System\AREmail\... installation folder and update the EmailStart.bat and EmailStop.bat files with the new path. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont Sent: Friday, February 20, 2009 11:16 AM To: arslist@ARSLIST.ORG Subject: Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Email Engine Service question
I just did this to my dev box last week. You need to go into the registry of the email engine box, and find (sorry, I forget the keys) that are pointing at the old jre and point them to the new one, or you could reinstall the email engine which should get the new version and update the appropriate registry key _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont Sent: Friday, February 20, 2009 11:16 AM To: arslist@ARSLIST.ORG Subject: Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Email Engine Service question
Andrew, I had to do this to fix some emailengine issues. But we are on a Window box... So if you are on one too this is how I did it: Edit EmailStart.bat to show the new java path Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC email engine/parameters edit the path of the JVM librairy to the new path Pascale Boyer 503-745-2159 andrewfrem...@gmail.com Sent by: arslist@ARSLIST.ORG 02/20/2009 10:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Email Engine Service question
YEAH...That was it. It works like a charm. Thanks guys. Andrew. On Fri, Feb 20, 2009 at 10:35 AM, pascale.bo...@daimler.com wrote: ** Andrew, I had to do this to fix some emailengine issues. But we are on a Window box... So if you are on one too this is how I did it: Edit EmailStart.bat to show the new java path Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC email engine/parameters edit the path of the JVM librairy to the new path Pascale Boyer 503-745-2159 *andrewfrem...@gmail.com* Sent by: arslist@ARSLIST.ORG 02/20/2009 10:22 AM Please respond to arslist@ARSLIST.ORG To arsl...@arslist.orgcc Subject Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: MID-TIER: Email Engine Service question
Well.. I'm not quite of of the wood just yet..the new java updates also affect our Mid-tier too. It occasional throw out the error, and on the Mid-tier configuration page, it still point to the old java version. Caught exception http://cosqa1/arsys/resources/javascript/ClientCoreProf.js:16567 - TypeError: this.mColFields[i] is undefined... AT: How to correct this issue? ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 Thanks, Andrew. On Fri, Feb 20, 2009 at 10:46 AM, Andrew Fremont andrewfrem...@gmail.comwrote: YEAH...That was it. It works like a charm. Thanks guys. Andrew. On Fri, Feb 20, 2009 at 10:35 AM, pascale.bo...@daimler.com wrote: ** Andrew, I had to do this to fix some emailengine issues. But we are on a Window box... So if you are on one too this is how I did it: Edit EmailStart.bat to show the new java path Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC email engine/parameters edit the path of the JVM librairy to the new path Pascale Boyer 503-745-2159 *andrewfrem...@gmail.com* Sent by: arslist@ARSLIST.ORG 02/20/2009 10:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
