ITSM 7 OOtB emails
Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that aren't sent by default. I tried going into SYS:Form Field Selection and added a variable, for example Phone Number, from the Incident form by putting in the same information as the fields that come out of the box. So theoretically, I should have a variable in the Menu Value 2 field called #Phone Number#. However, when I add that field to the email that I want to send out, it still shows up as #Phone Number#. Is there any reason this wouldn't work? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 OOtB emails
I had the same problem, Shawn. If I remember correctly, the '#' is added by the program. Try just entering the field name with '$', like normal - I think that was what worked. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, August 21, 2007 4:57 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 OOtB emails ** Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that aren't sent by default. I tried going into SYS:Form Field Selection and added a variable, for example Phone Number, from the Incident form by putting in the same information as the fields that come out of the box. So theoretically, I should have a variable in the Menu Value 2 field called #Phone Number#. However, when I add that field to the email that I want to send out, it still shows up as #Phone Number#. Is there any reason this wouldn't work? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 OOtB emails
Thanks Rick. I'll give that a shot. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 21, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 OOtB emails ** I had the same problem, Shawn. If I remember correctly, the '#' is added by the program. Try just entering the field name with '$', like normal - I think that was what worked. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, August 21, 2007 4:57 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 OOtB emails ** Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that aren't sent by default. I tried going into SYS:Form Field Selection and added a variable, for example Phone Number, from the Incident form by putting in the same information as the fields that come out of the box. So theoretically, I should have a variable in the Menu Value 2 field called #Phone Number#. However, when I add that field to the email that I want to send out, it still shows up as #Phone Number#. Is there any reason this wouldn't work? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 OOtB emails
Shawn, Phone Number is never actually passed into the notification system, thus the parser puts in a null value. You have to add it to the workflow that the parser uses to translate #Phone Number#. There are 3 (i think) filters that do this. One to the staging form and 2 other for individual or group notifications. Since you are doing this, look for what else is missing and add them too. I modified the Nte:sys:process control form to hold the new fields based on their original ids (your call here). This is the list of filters that I touched to fix this problem. NTE:NTG:NoOnCall_260_Indiv-PNPC NTE:NPC:CreateNTRecord_180_PNTI INT:FNDHPD:NPC:GetINCData_020 NTE:SHR:TranslateNotificationMessageINC1_100 modi NTE:SHR:TranslateNotificationMessageREQ_175 John Rosquist Windward Consulting Group - Original Message From: Pierson, Shawn [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 21, 2007 7:57:24 AM Subject: ITSM 7 OOtB emails ** Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that aren't sent by default. I tried going into SYS:Form Field Selection and added a variable, for example Phone Number, from the Incident form by putting in the same information as the fields that come out of the box. So theoretically, I should have a variable in the Menu Value 2 field called #Phone Number#. However, when I add that field to the email that I want to send out, it still shows up as #Phone Number#. Is there any reason this wouldn't work? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __20060125___This posting was submitted with HTML in it___ Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games. http://get.games.yahoo.com/proddesc?gamekey=monopolyherenow ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
