Re: ITSM 7.6.4 r2 using IE 10
Ohto live in an environment where I could do this in an hour... :) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre Sent: Monday, November 10, 2014 9:44 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** Mid-Tier 7.6.04 patch 2 is not compatible with IE 10 or IE 11. BMC started supporting IE 10 11 from mid- tier 8.1 SP1 release . You can upgrade only midtier to this version without upgrading other modules. It's just an hour task. Thanks, Abhijit On 11-Nov-2014 7:13 am, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** Thanks I will try this and what Mr. Rentfrow sent. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, November 10, 2014 8:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [arslist] ITSM 7.6.4 r2 using IE 10 ** I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he’s experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/cTdg0VIzsuHGX2PQPOmvUmkxeMeR4!FmNSSsHAPufuBkN5TAuVLEXTxU6k!vMRdR+pKcdHXFkgnX405xsHCs!A== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4189/8521 - Release Date: 11/06/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 7.6.4 r2 using IE 10
All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Not sure, just got this report on the way home. My thinking was cache as well, but wondered if someone else had send some strange setting that might need to be set or unset in IE 10. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 10, 2014 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
You could try disabling Flash and see if that helps. It's a setting on the MT. (the below ruthlessly stolen from something I googled in order to remember how to do it): You can disable the Flash UI rendering in your Mid Tier config.properties file Set these lines to False: arsystem.flash.detect_flashplayer=true arsystem.flash.enable_ui_rendering=true This will also remove things like rounded corners on the nav bar, etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, November 10, 2014 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** Not sure, just got this report on the way home. My thinking was cache as well, but wondered if someone else had send some strange setting that might need to be set or unset in IE 10. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 10, 2014 5:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4189/8521 - Release Date: 11/06/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Thanks I will try this and what Mr. Rentfrow sent. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, November 10, 2014 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] ITSM 7.6.4 r2 using IE 10 ** I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S(r) 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S(r) 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/cTdg0VIzsuHGX2PQPOmvUmkxeMeR4!FmNSSsHAPufuBkN5TAuVLEXTxU6k!vMRdR+pKcdHXFkgnX405xsHCs!A== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Mid-Tier 7.6.04 patch 2 is not compatible with IE 10 or IE 11. BMC started supporting IE 10 11 from mid- tier 8.1 SP1 release . You can upgrade only midtier to this version without upgrading other modules. It's just an hour task. Thanks, Abhijit On 11-Nov-2014 7:13 am, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Thanks I will try this and what Mr. Rentfrow sent. hbr *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Shaffer *Sent:* Monday, November 10, 2014 8:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] ITSM 7.6.4 r2 using IE 10 ** I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he’s experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ Click here https://www.mailcontrol.com/sr/cTdg0VIzsuHGX2PQPOmvUmkxeMeR4!FmNSSsHAPufuBkN5TAuVLEXTxU6k!vMRdR+pKcdHXFkgnX405xsHCs!A== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
