Re: Organizational classifications (ITSM 7.x)
This is the one I was alluding to: I came up with one way last year that I thought was kind of innovative, and it fits the V/N/N methodology. It only works in conjunction with a Product Catalog, and works best when information about the user's Assets are available, but it goes like a question/statement from a user: "I need you to $Category 1$ the $Category 2$ on my $Category 3$." I need you to Upgrade the Hardware on my Desktop. I need you to Install Software on my Laptop. I need you to Disable an Account on my Server. The best part is that by keeping them very generic, the lists were only about 5-6 items each, which made selecting them a snap. Specific details about the Category 2 OR 3 (whichever was considered to need the most detail) were contained in the Product Categorization fields. Rick - Jennifer Meyer Data Manager Mystikal Solutions "Bringing Order to Chaos" desk: 843-218-7120 cell: 919-995-2402 [EMAIL PROTECTED] [EMAIL PROTECTED] From: Bruce Scott Sent: Thu 01-May-08 11:42 To: arslist@ARSLIST.ORG Subject: Re: Organizational classifications (ITSM 7.x) --=_Part_1194_23878833.1209656529837 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: "I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick" I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > Bruce, if you can, check the recent archives for info I posted on this. > I'll be glad to fill in details as you might ask. > > > > Rick > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bruce Scott > *Sent:* Tuesday, April 29, 2008 3:44 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Organizational classifications (ITSM 7.x) > > > > ** > > Hello list. > > > > We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS > 7.1/ITSM7.0. I am beginning the configuration of the new version on our > development system. I am at the point of creating the classifications and > want to involve the groups that work the tickets to create the > classifications they feel most comfortable with using, however I have been > unable to find definitions or even examples of organizational > classifications that they can understand or expand on. Can anyone point me > in the right direction to find decent examples or clear definitions that you > may have used? > > > > Thanks, > > Bruce Scott > > Application Developer - Remedy > > PetSmart, Inc. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" --=_Part_1194_23878833.1209656529837 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline ** Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: "I've been waiting for Remedy to say that explicitly in their ITSM migrationdocs when they come out, but I suspect you're right.Rick" I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook <mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]> wrote: ** Bruce, if you can, check the recent archives for info I posted on this. I'll be glad to fill in details as you might ask. Rick From: Action Request System discussion list(ARSList) [mailto:mailto:arslist@ARSLIST.ORG"; target="_blank">arslist@ARSLIST.ORG] On Behalf Of Bruce Scott Sent: Tuesday, April 29, 2008 3:44 PMTo: mailto:arslist@ARSLIST.ORG"; target="_blank">arslist@ARSLIST.ORG Subject: Organizational classifications (ITSM 7.x) ** Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration
Re: Organizational classifications (ITSM 7.x)
I am actually writing up a paper on it, to have my thoughts and conversations collected together coherently in a way that would allow someone else to benefit from them. I'll try to put that somewhere accessible in the next few days, rather than spamming the list with it. Rick On Thu, May 1, 2008 at 8:42 AM, Bruce Scott <[EMAIL PROTECTED]> wrote: > ** Rick, > > I've found what you refer to, but I think I'm not seeing the whole > conversation. I see your reply to Tony: > > "I've been waiting for Remedy to say that explicitly in their ITSM > migration > docs when they come out, but I suspect you're right. > > Rick" > > I've followed that thread to it's end with Chris Rom's explanation as > well. I'm wondering if Jennifer is alluding to a more in-depth discussion > that I'm not seeing? > > Thank you for all of your help. > > Bruce > > > On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> >> ** >> >> Bruce, if you can, check the recent archives for info I posted on this. >> I'll be glad to fill in details as you might ask. >> >> >> >> Rick >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Bruce Scott >> *Sent:* Tuesday, April 29, 2008 3:44 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Organizational classifications (ITSM 7.x) >> >> >> >> ** >> >> Hello list. >> >> >> >> We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS >> 7.1/ITSM7.0. I am beginning the configuration of the new version on our >> development system. I am at the point of creating the classifications and >> want to involve the groups that work the tickets to create the >> classifications they feel most comfortable with using, however I have been >> unable to find definitions or even examples of organizational >> classifications that they can understand or expand on. Can anyone point me >> in the right direction to find decent examples or clear definitions that you >> may have used? >> >> >> >> Thanks, >> >> Bruce Scott >> >> Application Developer - Remedy >> >> PetSmart, Inc. >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Organizational classifications (ITSM 7.x)
Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: "I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick" I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > Bruce, if you can, check the recent archives for info I posted on this. > I'll be glad to fill in details as you might ask. > > > > Rick > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bruce Scott > *Sent:* Tuesday, April 29, 2008 3:44 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Organizational classifications (ITSM 7.x) > > > > ** > > Hello list. > > > > We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS > 7.1/ITSM7.0. I am beginning the configuration of the new version on our > development system. I am at the point of creating the classifications and > want to involve the groups that work the tickets to create the > classifications they feel most comfortable with using, however I have been > unable to find definitions or even examples of organizational > classifications that they can understand or expand on. Can anyone point me > in the right direction to find decent examples or clear definitions that you > may have used? > > > > Thanks, > > Bruce Scott > > Application Developer - Remedy > > PetSmart, Inc. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Organizational classifications (ITSM 7.x)
Rick,
We've needed that, too. Your solution is brilliant!
Jennifer Meyer
Data Manager
Mystikal Solutions
"Bringing Order to Chaos"
desk: 843-218-7120
cell: 919-995-2402
[EMAIL PROTECTED]
[EMAIL PROTECTED]
From: Rick Cook
Sent: Tue 29-Apr-08 20:50
To: arslist@ARSLIST.ORG
Subject: Re: Organizational classifications (ITSM 7.x)
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Bruce, if you can, check the recent archives for info I posted on this.
I'll be glad to fill in details as you might ask.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, April 29, 2008 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Organizational classifications (ITSM 7.x)
**
Hello list.
We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
7.1/ITSM7.0. I am beginning the configuration of the new version on our
development system. I am at the point of creating the classifications and
want to involve the groups that work the tickets to create the
classifications they feel most comfortable with using, however I have been
unable to find definitions or even examples of organizational
classifications that they can understand or expand on. Can anyone point me
in the right direction to find decent examples or clear definitions that you
may have used?
Thanks,
Bruce Scott
Application Developer - Remedy
PetSmart, Inc.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
--=_NextPart_000_0004_01C8AA21.8B18F350
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charset="us-ascii"
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Bruce, if you can, check the recent
archives for info I posted on this. I’ll be glad to fill in =
details as
you might ask.
Rick
From: =
Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Bruce =
Scott
Sent: Tuesday, April 29, =
2008 3:44
PM
To: arslist@ARSLIST.ORG
Subject: Organizational
classifications (ITSM 7.x)
**
Hello list.
We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
7.1/ITSM7.0. I am beginning the configuration of the new =
version on
our development system. I am at the point of creating the =
classifications
and want to involve the groups that work the tickets to create the
classifications they feel most comfortable with using, however I have =
been
unable to find definitions or even examples of organizational =
classifications
that they can understand or expand on. Can anyone point me in the =
right
direction to find decent examples or clear definitions that you may have =
used?
Thanks,
Bruce Scott
Application Developer - Remedy
PetSmart, Inc.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the =
Answers
Are" html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
--=_NextPart_000_0004_01C8AA21.8B18F350--
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Organizational classifications (ITSM 7.x)
Bruce, if you can, check the recent archives for info I posted on this. I'll be glad to fill in details as you might ask. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott Sent: Tuesday, April 29, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Organizational classifications (ITSM 7.x) ** Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used? Thanks, Bruce Scott Application Developer - Remedy PetSmart, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Organizational classifications (ITSM 7.x)
Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used? Thanks, Bruce Scott Application Developer - Remedy PetSmart, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
