Re: Blank Atrium Core Console
Brian, I just corrected a similar problem.. Are you using IIS for your mid-tier and Tomcat as your jsp engine? When the blank screen opens, does your curosr remain as a 'clock' indicating that the screen may be still loading but nothing happens? If so it is very likely that your problem is the same that I had which is a result of software defect SW00335973 where the AR server fails communicating with the mid-tier over port 80 and hence fails to load the contents of the DVF. The fix is replacing the atrium-widget.jar file with a patched version. Let me know if this is still an outstanding problem and if so I may be able to share the patched version of the file that worked for me. Cheers Joe From: strauss stra...@unt.edu To: arslist@ARSLIST.ORG Sent: Sunday, August 2, 2009 7:16:22 PM Subject: Re: Blank Atrium Core Console ** There is a long list of steps to obtain possible fixes detailed by BMC Support in KB article 20014080 on their support web. The #3 item on the first list was all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 7.5.00 Patch002, but since that was the only version we installed, that is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brian Bishop Sent: Sunday, August 02, 2009 11:37 AM To: arslist@ARSLIST.ORG Subject: Blank Atrium Core Console ** Hi All, Windows Environment SQL 2005 ARserver 7.5 patch 2 CMDB 7.5 patch 1 ITSM 7.5.01 patch 1 I have a problem with a blank Atrium Core Console on the above installation. It opens fine and gives me the blue background but the options aren’t built. I had no errors in the install logs and am baffled as to what could be causing this as the previous installation I did which was the same, but for ARServer 7.5 being patch 1, the console worked fine. Any suggestions would be welcome. Many thanks Brian Bishop ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blank Atrium Core Console
There is a long list of steps to obtain possible fixes detailed by BMC Support in KB article 20014080 on their support web. The #3 item on the first list was all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 7.5.00 Patch002, but since that was the only version we installed, that is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brian Bishop Sent: Sunday, August 02, 2009 11:37 AM To: arslist@ARSLIST.ORG Subject: Blank Atrium Core Console ** Hi All, Windows Environment SQL 2005 ARserver 7.5 patch 2 CMDB 7.5 patch 1 ITSM 7.5.01 patch 1 I have a problem with a blank Atrium Core Console on the above installation. It opens fine and gives me the blue background but the options aren't built. I had no errors in the install logs and am baffled as to what could be causing this as the previous installation I did which was the same, but for ARServer 7.5 being patch 1, the console worked fine. Any suggestions would be welcome. Many thanks Brian Bishop _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blank Atrium Core Console
Hi Christopher, Thanks for this. The KB article identified the problem which was the atrium directory hadn't been built. I suspect that this was due to my doing an upgrade/overwrite of my 7.1 system with the 7.5 install. Thus ending up with a 7.1 directory structure rather than a 7.5. It wouldn't re-build it so I had to extract it from the zip file and build it manually. Many thanks Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: 03 August 2009 00:16 To: arslist@ARSLIST.ORG Subject: Re: Blank Atrium Core Console ** There is a long list of steps to obtain possible fixes detailed by BMC Support in KB article 20014080 on their support web. The #3 item on the first list was all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 7.5.00 Patch002, but since that was the only version we installed, that is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brian Bishop Sent: Sunday, August 02, 2009 11:37 AM To: arslist@ARSLIST.ORG Subject: Blank Atrium Core Console ** Hi All, Windows Environment SQL 2005 ARserver 7.5 patch 2 CMDB 7.5 patch 1 ITSM 7.5.01 patch 1 I have a problem with a blank Atrium Core Console on the above installation. It opens fine and gives me the blue background but the options aren't built. I had no errors in the install logs and am baffled as to what could be causing this as the previous installation I did which was the same, but for ARServer 7.5 being patch 1, the console worked fine. Any suggestions would be welcome. Many thanks Brian Bishop _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.392 / Virus Database: 270.13.38/2274 - Release Date: 07/31/09 05:58:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
