Re: Creating a new CMDB Class
What version of CMDB are you running? There is a compatibility issue between CMDB 2.0p4 and ARS 7.1 Here is some information from my encounter with this issue: 4) As per the information, you have CMDB 2.0.1 P3 with AR Server 7.1 P2 ( CMDB 2.0.1 P3 is not compatible with ARS 7.1, you must upgrade your CMDB to CMDB 2.0.1 P4 or onwards. Latest CMDB Version is 2.1 P3). When I use cmdbdriver I can get the class from the other server using xexpdf. When using impdf the server crashes with the following error and nothing is imported: Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Aug 11 12:39:11 2008 Timestamp: Mon Aug 11 2008 12:39:11.7080 Thread Id: 8064 Version: 7.1.00 Patch 002 RTCL-05/23/08 200802201753 May 23 2008 10:30:13 ServerName: remedy-test Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 160477 RPC Call: 40 (EXP) RPC Queue: 390600 Client: User tkmah83 from Unidentified Client (protocol 12) at IP address 10.1.35.2 Form: Logging On: Alert User Thread Code: c005 Operation: read Access Addr: 0x5c Stack Begin: Addr: 013D11D4 Addr: 0141103F Addr: 0140792C Addr: 019AFE21 Stack End Mon Aug 11 12:39:11 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Aug 11 12:39:11 2008 0xc005 Mon Aug 11 12:39:11 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) ARS 7.1p2 CMDB 2.0.1p3 From: Harry Pugh harry.p...@americansystems.com To: arslist@ARSLIST.ORG Date: 04/08/2009 09:43 AM Subject: Creating a new CMDB Class Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
Hi Mike, Are you using the console? Try with CMDBDriver Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, April 08, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
Hi Mike, I have also found that stopping/starting the arserver service will unclog the pipe when this happens. Jase On Wed, Apr 8, 2009 at 10:59 AM, Matt Worsdell m...@worsy.co.uk wrote: Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
I am using the CMDB Console - what is the CMDBDriver? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Batwe, Saurabh [ITSUS Non-JJ] Sent: Wednesday, April 08, 2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Hi Mike, Are you using the console? Try with CMDBDriver Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, April 08, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
Mike, click the refresh button on the main cmdb console and see if it is still in change pending. The reason to do this is because you don't see anything in view log. Either the class is already created or only initiated but not progressed. You may have to use the cmdb driver to speed it up if it is still in progress. you will get the info in cmdb manual. BTW is it a new class or new attribute you are trying to create? Thanks, Mohan On Apr 8, 2009, at 11:05 AM, Batwe, Saurabh [ITSUS Non-JJ] sba...@its.jnj.com wrote: Hi Mike, Are you using the console? Try with CMDBDriver Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, April 08, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
It's a new subclass of the BMC_EQUIPMENT class with a few extra attributes. Mike Pugh Senior Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of mpanch...@yahoo.com Sent: Wednesday, April 08, 2009 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Mike, click the refresh button on the main cmdb console and see if it is still in change pending. The reason to do this is because you don't see anything in view log. Either the class is already created or only initiated but not progressed. You may have to use the cmdb driver to speed it up if it is still in progress. you will get the info in cmdb manual. BTW is it a new class or new attribute you are trying to create? Thanks, Mohan On Apr 8, 2009, at 11:05 AM, Batwe, Saurabh [ITSUS Non-JJ] sba...@its.jnj.com wrote: Hi Mike, Are you using the console? Try with CMDBDriver Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, April 08, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Creating a new CMDB Class
Hi Mike, Check in the Admin tool and see if the forms have been created - you should have three forms, one Regular BMC:Core:BMC_Cell Phone_ (regular form), one join form, BMC:Core:BMC_Cell Phone (join) and the third AST:Cell Phone, etc. If you don't have all three forms, your class isn't created. Hope this helps - Thanks, Jase On Wed, Apr 8, 2009 at 6:43 PM, Harry Pugh harry.p...@americansystems.comwrote: It's a new subclass of the BMC_EQUIPMENT class with a few extra attributes. Mike Pugh Senior Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of mpanch...@yahoo.com Sent: Wednesday, April 08, 2009 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Mike, click the refresh button on the main cmdb console and see if it is still in change pending. The reason to do this is because you don't see anything in view log. Either the class is already created or only initiated but not progressed. You may have to use the cmdb driver to speed it up if it is still in progress. you will get the info in cmdb manual. BTW is it a new class or new attribute you are trying to create? Thanks, Mohan On Apr 8, 2009, at 11:05 AM, Batwe, Saurabh [ITSUS Non-JJ] sba...@its.jnj.com wrote: Hi Mike, Are you using the console? Try with CMDBDriver Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, April 08, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a new CMDB Class Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing using the CMDB Driver. Matt I've attempted to create a new CELL_PHONE CI class per my user's requirements but it's been stuck in 'Change Pending' since yesterday, and I can't seem to find a way to get it to take into the system. When I try to 'View Log' the class I don't see any data at all. I tried to manually kick it off by submitting a record in the RE:Job Operation form with the Sync-Meta-Data command but that didn't appear to do anything. I'm running ARS 7.1 with ITSM 7.0.02 patch 6 in a Windows/MS SQL Server environment. Is this another feature or am I missing a step? Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 harry.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
