Re: Fields in a vendor form
I wrote up a paper on how to do this when adding a new application to the Overview console. Similar to what you are trying to do, I think. http://communities.bmc.com/communities/docs/DOC-9568 See if that helps. On Jun 10, 2010, at 6:52 AM, Misi Mladoniczky wrote: Hi, This jogged my memory :-) The form is called SHR:ARDBCFields. Check the existing recrords so that you use the correct tag for the various source forms. For example the tags for Incident, Problem and Change are MAINHELPDESK, MAINPROBLEM and MAINCHANGE. My guess is that you need to restart your plugin server in order to get it working. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jiang, You got to add this field in the Vendor form. It is a little bit of a complicated process and you could break a few things if it is not done right. There are a couple of forms that you need to add rows to to include that field, I do not recall the names of those forms off hand so I may have to get my hands on a system to help you further. If you still are interested in doing this, write to me offline and I will have hands on a working system in about 2 weeks and I could help you once I get the names of those forms.. Cheers Joe From: jiang xiaofeng jiangxiaofen...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, June 8, 2010 10:37:32 PM Subject: Fields in a vendor form ** Hi All, I was trying to change the console list table's qualification in overview console, while I found that the data source form of this table was a vendor form and some of the fields I need doesn't exist in this form. My problem is I need to list all incidents of which the owner is the current user but I can't find the fields I need to write this qualification, such as Owner Group and Onwer. Is there anyway to add there fields to the vendor form? Or some other solution ? Thanks. Jiang Xiaofeng ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Fields in a vendor form
Hi, This jogged my memory :-) The form is called SHR:ARDBCFields. Check the existing recrords so that you use the correct tag for the various source forms. For example the tags for Incident, Problem and Change are MAINHELPDESK, MAINPROBLEM and MAINCHANGE. My guess is that you need to restart your plugin server in order to get it working. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jiang, You got to add this field in the Vendor form. It is a little bit of a complicated process and you could break a few things if it is not done right. There are a couple of forms that you need to add rows to to include that field, I do not recall the names of those forms off hand so I may have to get my hands on a system to help you further. If you still are interested in doing this, write to me offline and I will have hands on a working system in about 2 weeks and I could help you once I get the names of those forms.. Cheers Joe From: jiang xiaofeng jiangxiaofen...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, June 8, 2010 10:37:32 PM Subject: Fields in a vendor form ** Hi All, I was trying to change the console list table's qualification in overview console, while I found that the data source form of this table was a vendor form and some of the fields I need doesn't exist in this form. My problem is I need to list all incidents of which the owner is the current user but I can't find the fields I need to write this qualification, such as Owner Group and Onwer. Is there anyway to add there fields to the vendor form? Or some other solution ? Thanks. Jiang Xiaofeng ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Fields in a vendor form
Hi, If the field is missing in SHR:ARDBC_OverviewConsole, you can add them with the same properties and field-id as in the source form(s). I hope the implementation allows them to be used in the actual qualification... I know that they can be used to display data-columns. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I was trying to change the console list table's qualification in overview console, while I found that the data source form of this table was a vendor form and some of the fields I need doesn't exist in this form. My problem is I need to list all incidents of which the owner is the current user but I can't find the fields I need to write this qualification, such as Owner Group and Onwer. Is there anyway to add there fields to the vendor form? Or some other solution ? Thanks. Jiang Xiaofeng ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Fields in a vendor form
Jiang, You got to add this field in the Vendor form. It is a little bit of a complicated process and you could break a few things if it is not done right. There are a couple of forms that you need to add rows to to include that field, I do not recall the names of those forms off hand so I may have to get my hands on a system to help you further. If you still are interested in doing this, write to me offline and I will have hands on a working system in about 2 weeks and I could help you once I get the names of those forms.. Cheers Joe From: jiang xiaofeng jiangxiaofen...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, June 8, 2010 10:37:32 PM Subject: Fields in a vendor form ** Hi All, I was trying to change the console list table's qualification in overview console, while I found that the data source form of this table was a vendor form and some of the fields I need doesn't exist in this form. My problem is I need to list all incidents of which the owner is the current user but I can't find the fields I need to write this qualification, such as Owner Group and Onwer. Is there anyway to add there fields to the vendor form? Or some other solution ? Thanks. Jiang Xiaofeng ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
