I'm pretty sure you can reinstall it if you remove all of its entries from the
SHARE:ApplicationProperties form and rename the file folder on the server. I
think I have even done that at some point while testing SLM and ITSM together -
would have been in 2007 so I don't remember exactly. With no entry for the
application in the form, the installer should run. It overwrote all existing
objects, as I recall. Your mileage may vary, so get a good db backup snapshot
first.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Thursday, January 29, 2009 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: HELP:SLM Application error
**
Answer: You can't.
SLM can't just be un-installed. That's the bad news.
The good news is it can be removed (which is very hard and time consuming) and
it can be re-installed.
In this particular case I'd contact BMC support and ask for the SLM engineering
group's help.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
701-306-6157 C
715-592-5185 O
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Balakumar, Viswanathan
Sent: Thursday, January 29, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: HELP:SLM Application error
**
ALL,
We are having an issues with the SLM Application.
One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as
of this form to create a copy or similar; that removed it from the application)
and when we open the Incident\any form that access any SLM form, we get the
Application not licensed error. "The application is not licensed : Remedy
Service Level Management (ARERR 9858)". We tried re-installing the SLM, but
that did not work. So, we are thinking of uninstalling the SLM first and then
install it freshly.
But when i am looking for Uninstalling instructions in the SLM-Installation
guide i did not find any.How do i uninstall the SLM Application?
Do you suggest Un-Installing and Re-install will fix the issue "A form is
removed from the SLM Application" ?
Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS.
Thanks,
VB
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