Re: Mid-Tier, Advanced Search Bar Question

[Mueller, Doug]

Axton,

The team here has confirmed that there is a problem as Axton describe.  The
field did work correctly in earlier versions.  It is not working correctly in
at least the 7.5 version and it may not be in later versions.

A bug has been created and is being worked in every code line under
maintenance.

This is a regression that was introduced.  It is not a good thing that this was
broken and not noticed.  It will be aggressively worked.

Work with the support team if this issue is causing problems for you and work
through them for getting a hotfix to this issue.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, March 01, 2012 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier, Advanced Search Bar Question

I have the Query Bar form action field (fid 1005) on my form.  Here
are some odd scenarios:
1. If the Query Bar field is on the view and hidden and I attempt to
use a predefined search, the search returns an error that an
unqualified search is not allowed.
2. If the Query Bar field is on the view and on a hidden page field
and I attempt to use a predefined search, the search returns an error
that an unqualified search is not allowed.
3. If the Query Bar field is on the view and visible and I attempt to
use a predefined search, the search returns as expected.
3. If the Query Bar field is not on the view I attempt to use a
predefined search, the search returns as expected.

Relevant environment Information
- Midtier 7.5 patch 3
- Chrome 17.0.963.56 m
- IE 7.0.5730.13

I read through the defects for arsystem/midtier 7.5 on the supportweb
site, but did not see anything that resembles my issue.  Has anyone
else seen this and do you know if it is resolved in a later version or
patch?

Thanks,
Axton

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Re: Mid-Tier, Advanced Search Bar Question

[Joe Martin D'Souza]

Looks like your test case 1 & 2 a bug to me. To the best of my knowledge it 
should not matter if the 1005 field is not in any of the views or if its on 
any of the views and what the display properties of that field is. It should 
work..


Have you tried the same with a different version (preferably earlier) of the 
AR System?


If it was working on earlier versions, then it could mean that the bug is 
7.5 patch 3 specific.


Also try on a later version to see if its fixed in a later version.

Joe

-Original Message- 
From: Axton
Sent: Thursday, March 01, 2012 10:47 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Mid-Tier, Advanced Search Bar Question

I have the Query Bar form action field (fid 1005) on my form.  Here are some 
odd scenarios:
1. If the Query Bar field is on the view and hidden and I attempt to use a 
predefined search, the search returns an error that an unqualified search is 
not allowed.
2. If the Query Bar field is on the view and on a hidden page field and I 
attempt to use a predefined search, the search returns an error that an 
unqualified search is not allowed.
3. If the Query Bar field is on the view and visible and I attempt to use a 
predefined search, the search returns as expected.
3. If the Query Bar field is not on the view I attempt to use a predefined 
search, the search returns as expected.


Relevant environment Information
- Midtier 7.5 patch 3
- Chrome 17.0.963.56 m
- IE 7.0.5730.13

I read through the defects for arsystem/midtier 7.5 on the supportweb site, 
but did not see anything that resembles my issue.  Has anyone else seen this 
and do you know if it is resolved in a later version or patch?


Thanks,
Axton 


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