Re: New Pricing List Question

2009-10-29 Thread Easter, David 
The new pricing model is just a change in bundling, not in licensing.  So the 
"rules" around licensing that existed before are largely intact.

If your "new application" ran on AR System user licenses previously, it can 
continued to be used with the Service Management Specialist option - which 
basically contains an AR System user license.

If you have further questions, I would encourage you to contact your BMC 
partner or sales representative as s/he can take a look at your specific 
situation and provide detailed answers.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, October 29, 2009 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Pricing List Question

**
Yes, what I did is related around your #3.  I made about 6 forms so far to pull 
the data in and then to convert pieces of it.

When I say "new application" I was in the Admin tool and picked Applications 
from the New Server Object list.  I made this "new application" as a Local 
type.  I did this to have it show in a new section on the Home Page.

I know that we can buy Remedy Specialist but we are looking at only switching 
to Service Management Specialist.  I just want to stay within compliance of our 
licensing.  So, can I leave this in the application I made or do I need to add 
these to one of the OOTB applications.

Thank you for your help on this.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, October 28, 2009 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Pricing List Question
**
There are four common expressions that may apply to your question - at least 
from my viewpoint:


1.   Out-of-the-Box (OOTB): An unmodified application provided by BMC

2.   Customized application: An originally OOTB application provided by BMC 
that has been modified - perhaps by adding/modifying workflow, fields, views, 
etc.

3.   Custom Integration: Additional code provided by a non-BMC source that 
enables transfer of data or process between a non-BMC application and a BMC 
application

4.   Custom Application: An application not provided by BMC, but written 
using AR System.

Sounds like your situation is #3 more than #4 - but that depends on what you 
meant by a "new Application".  If your "new Application" was not CMDB or ITSM 
(i.e. it's an application developed just by you on AR System)  then you may 
have a custom app.

That aside, having or not having custom apps shouldn't affect anything around 
the "new pricing list".  You can purchase user capacity licenses for ITSM or 
purchase capacity for "custom apps" (i.e. AR System user licenses) under the 
new pricing model - just like you could in previous models.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, October 28, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: New Pricing List Question

**
Hi All - we use ITSM here and we are looking at moving to the new pricing list 
but I wanted to know about "custom apps" what constitute a custom app?  Meaning 
I wrote an interface from our Phone Switches into CMDB and put that in a new 
Application.  Does this constitute a "custom app"?

ARS 7.1 p 6
ITSM 7.0.3 p 9
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6



Christie Pargeter
Legacy Health
IS - Programming
SR Technical Analyst
cparge...@lhs.org <mailto:cparge...@lhs.org>
  1120 Building

tel: 503-415-5149


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Re: New Pricing List Question

2009-10-29 Thread Pargeter, Christie :CO IS 
Yes, what I did is related around your #3.  I made about 6 forms so far
to pull the data in and then to convert pieces of it.
 
When I say "new application" I was in the Admin tool and picked
Applications from the New Server Object list.  I made this "new
application" as a Local type.  I did this to have it show in a new
section on the Home Page.
 
I know that we can buy Remedy Specialist but we are looking at only
switching to Service Management Specialist.  I just want to stay within
compliance of our licensing.  So, can I leave this in the application I
made or do I need to add these to one of the OOTB applications.
 
Thank you for your help on this.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, October 28, 2009 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Pricing List Question


** 

There are four common expressions that may apply to your question - at
least from my viewpoint:

 

1.   Out-of-the-Box (OOTB): An unmodified application provided by
BMC

2.   Customized application: An originally OOTB application provided
by BMC that has been modified - perhaps by adding/modifying workflow,
fields, views, etc.

3.   Custom Integration: Additional code provided by a non-BMC
source that enables transfer of data or process between a non-BMC
application and a BMC application

4.   Custom Application: An application not provided by BMC, but
written using AR System.  

 

Sounds like your situation is #3 more than #4 - but that depends on what
you meant by a "new Application".  If your "new Application" was not
CMDB or ITSM (i.e. it's an application developed just by you on AR
System)  then you may have a custom app.  

 

That aside, having or not having custom apps shouldn't affect anything
around the "new pricing list".  You can purchase user capacity licenses
for ITSM or purchase capacity for "custom apps" (i.e. AR System user
licenses) under the new pricing model - just like you could in previous
models.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, October 28, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: New Pricing List Question

 

** 

Hi All - we use ITSM here and we are looking at moving to the new
pricing list but I wanted to know about "custom apps" what constitute a
custom app?  Meaning I wrote an interface from our Phone Switches into
CMDB and put that in a new Application.  Does this constitute a "custom
app"?

 

ARS 7.1 p 6

ITSM 7.0.3 p 9

Window 2003

MS SQ 2005

IIS/Tomcat

RKM 7.2 p 2

MidTier 7.1 p 6

 

 



Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org 

  1120 Building 

tel: 503-415-5149

 

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Are"_ 

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Are"_ 

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Re: New Pricing List Question

2009-10-28 Thread Easter, David 
There are four common expressions that may apply to your question - at least 
from my viewpoint:


1.   Out-of-the-Box (OOTB): An unmodified application provided by BMC

2.   Customized application: An originally OOTB application provided by BMC 
that has been modified - perhaps by adding/modifying workflow, fields, views, 
etc.

3.   Custom Integration: Additional code provided by a non-BMC source that 
enables transfer of data or process between a non-BMC application and a BMC 
application

4.   Custom Application: An application not provided by BMC, but written 
using AR System.

Sounds like your situation is #3 more than #4 - but that depends on what you 
meant by a "new Application".  If your "new Application" was not CMDB or ITSM 
(i.e. it's an application developed just by you on AR System)  then you may 
have a custom app.

That aside, having or not having custom apps shouldn't affect anything around 
the "new pricing list".  You can purchase user capacity licenses for ITSM or 
purchase capacity for "custom apps" (i.e. AR System user licenses) under the 
new pricing model - just like you could in previous models.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, October 28, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: New Pricing List Question

**
Hi All - we use ITSM here and we are looking at moving to the new pricing list 
but I wanted to know about "custom apps" what constitute a custom app?  Meaning 
I wrote an interface from our Phone Switches into CMDB and put that in a new 
Application.  Does this constitute a "custom app"?

ARS 7.1 p 6
ITSM 7.0.3 p 9
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6



Christie Pargeter
Legacy Health
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building

tel: 503-415-5149


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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