Re: Server-side Log Files empty
Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Hi Conny, Sorry, i didn't fully understand the email below. Are you saying I should try checking the Log per Thread option? (Right now, it's unchecked) Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, 11 August 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: AW: Server-side Log Files empty ** Kali, perhaps you have turned on Log per Thread. The files are then named xxx.log-threadid. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Dienstag, 11. August 2009 04:17 An: arslist@ARSLIST.ORG Betreff: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
I would also turn on SQL logging to see if they are actually getting the UPDATE statement from inside Remedy Also ... What version Remedy, server Platform, and DB? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, August 11, 2009 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Re: Server-side Log Files empty
May be a trivial question, but with the logs on for a slightly longer period of time, is activity from normal processes in Remedy getting logged? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files
Re: Server-side Log Files empty
Hmm...seems like nothing is being logged. I turned on the logs on the server (API, User, SQL and Filter), logged in to that server, modified some info in my User form and saved it. But the logs are still empty. Is there anything else I need to set in order to trigger logging? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, 12 August 2009 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** May be a trivial question, but with the logs on for a slightly longer period of time, is activity from normal processes in Remedy getting logged? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600
Re: Server-side Log Files empty
You didn't mention what AR Server version and DB, etc, that you are on. If nothing is being logged, then something is obviously wrong and you need to resolve that issue first. Is this a new install? Is this a Test/Dev or Production environment? A first logical step might be to examine the arerror log to see if there is any indication of problems there. You may also want to restart AR Server and verify that things start properly. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hmm...seems like nothing is being logged. I turned on the logs on the server (API, User, SQL and Filter), logged in to that server, modified some info in my User form and saved it. But the logs are still empty. Is there anything else I need to set in order to trigger logging? Regards, Kali _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
