Re: Stop SLM Emails on Dev?
Hi Jason I was sure that I'd had this working in the past, but I just tried it on a dev server, and you're right, the Send Message field gets set back to Yes. I have used the second approach I described multiple times with no problems. The process you suggested seems similar. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, June 18, 2008 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? ** Hi David, Do you have it working where setting the Send field to No suppresses the email from being sent? I have tried over the years with various versions to do this but the filter doesn't seem to take effect. The Send field is always set to Yes any ways. I figured the email engine was setting it to Yes after my filter was firing. My workaround has been to create a filter has a set fields action that adds the contents of the To: field to the end of the subject (so I can see who it should have went to) and another set fields action to chance the To: to my email address. You can take this a step further and add a flag field somewhere (I used the User form, never had a problem with upgrades/patches) that you can set for people that you expect to be testing and allow the email to go to that address. You probably wouldn't want to send all of the emails to yourself if it is a really busy email engine. One advantage of sending all of the emails to myself is that I find email actions that I never knew about and can see when people that I didn't expect to be testing are testing. Jason On Wed, Jun 18, 2008 at 12:49 PM, David Sanders [EMAIL PROTECTED] wrote: Phil You could add a filter to your AR System Email Messages form to set the 'Send Message' field on Submit to No for all records where the 'Message Type' is Outgoing. This will stop the messages being sent out, but the records will still be present in the messages form so you can check what notifications were generated. Alternatively, use a filter On Submit to change the To address to a test mailbox (and perhaps append the original To value to the message body so you know who it would have been sent to). You can then monitor the Test mailbox to see what messages were generated without spamming your users. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? Christopher: Thanks for the reply. That does work, but part of our customer's requirement is to do acceptance testing on the new version SLM, so we can't leave all the Service Targets disabled. I'm guessing SLM somehow caches the user's Default Notify Mechanism in the records of some form, and this cache is not getting updated when we make the changes to the User records -- I just don't know where to look for this data. Thanks Again, --Phil - Original Message From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 18, 2008 11:17:54 AM Subject: Re: Stop SLM Emails on Dev? I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Stop SLM Emails on Dev?
I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
In our dev environment, we have the aremail service turned off and set to disabled so it will not start unless we want it to. Phil Murnane [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/18/2008 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
Christopher: Thanks for the reply. That does work, but part of our customer's requirement is to do acceptance testing on the new version SLM, so we can't leave all the Service Targets disabled. I'm guessing SLM somehow caches the user's Default Notify Mechanism in the records of some form, and this cache is not getting updated when we make the changes to the User records -- I just don't know where to look for this data. Thanks Again, --Phil - Original Message From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 18, 2008 11:17:54 AM Subject: Re: Stop SLM Emails on Dev? I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
Disable them? On 6/18/08, Phil Murnane [EMAIL PROTECTED] wrote: Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
Phil, You can also change the field Remedy Notification Method to None for the appropriate Notification events (like SLA Resolution Escalation for the Notification Type as System Default ) in the NTE:CFG-Notification Events form. I have not tried None option but I have tried changing it to Alert \ Email and that works fine, so this way you can turn of ONLY the notification for that Notification Event, I believe. Thanks, VB -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, June 18, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? Disable them? On 6/18/08, Phil Murnane [EMAIL PROTECTED] wrote: Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
Phil You could add a filter to your AR System Email Messages form to set the 'Send Message' field on Submit to No for all records where the 'Message Type' is Outgoing. This will stop the messages being sent out, but the records will still be present in the messages form so you can check what notifications were generated. Alternatively, use a filter On Submit to change the To address to a test mailbox (and perhaps append the original To value to the message body so you know who it would have been sent to). You can then monitor the Test mailbox to see what messages were generated without spamming your users. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? Christopher: Thanks for the reply. That does work, but part of our customer's requirement is to do acceptance testing on the new version SLM, so we can't leave all the Service Targets disabled. I'm guessing SLM somehow caches the user's Default Notify Mechanism in the records of some form, and this cache is not getting updated when we make the changes to the User records -- I just don't know where to look for this data. Thanks Again, --Phil - Original Message From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 18, 2008 11:17:54 AM Subject: Re: Stop SLM Emails on Dev? I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
Hi David, Do you have it working where setting the Send field to No suppresses the email from being sent? I have tried over the years with various versions to do this but the filter doesn't seem to take effect. The Send field is always set to Yes any ways. I figured the email engine was setting it to Yes after my filter was firing. My workaround has been to create a filter has a set fields action that adds the contents of the To: field to the end of the subject (so I can see who it should have went to) and another set fields action to chance the To: to my email address. You can take this a step further and add a flag field somewhere (I used the User form, never had a problem with upgrades/patches) that you can set for people that you expect to be testing and allow the email to go to that address. You probably wouldn't want to send all of the emails to yourself if it is a really busy email engine. One advantage of sending all of the emails to myself is that I find email actions that I never knew about and can see when people that I didn't expect to be testing are testing. Jason On Wed, Jun 18, 2008 at 12:49 PM, David Sanders [EMAIL PROTECTED] wrote: Phil You could add a filter to your AR System Email Messages form to set the 'Send Message' field on Submit to No for all records where the 'Message Type' is Outgoing. This will stop the messages being sent out, but the records will still be present in the messages form so you can check what notifications were generated. Alternatively, use a filter On Submit to change the To address to a test mailbox (and perhaps append the original To value to the message body so you know who it would have been sent to). You can then monitor the Test mailbox to see what messages were generated without spamming your users. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? Christopher: Thanks for the reply. That does work, but part of our customer's requirement is to do acceptance testing on the new version SLM, so we can't leave all the Service Targets disabled. I'm guessing SLM somehow caches the user's Default Notify Mechanism in the records of some form, and this cache is not getting updated when we make the changes to the User records -- I just don't know where to look for this data. Thanks Again, --Phil - Original Message From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 18, 2008 11:17:54 AM Subject: Re: Stop SLM Emails on Dev? I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
