Re: Unable to set server side logging....ARS 7.604
There’s been so much about this, I decided to pipe in with: for Meta-Update customers, one of the samples sets server logging on. You would just point the script at each server and turn it on. Or even better, repeat the two lines for each server in a batch file. Cheers Ben Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out FreebiesSection for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: March-04-14 09:11 To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, The JVM would not be involved at all in setting the server side log path. The standard path for the logs in Windows is something like C:\Program Files\AR System\Server\Db\. It is just no way that these kind of paths would have a problem working. Ok instead of Apply just adds the close of the Windows. It is the same thing as pressing Apply and then closing the Window manually. Best Regards - Misi, RRR AB, http://rrr.se http://rrr.se LJ suggested the use of the Ok button instead of Apply - try that. I had never noticed that bug, but if LJ says there is a bug around that, it must be true. If it does not work even after suggestions he gave, try using short DOS file names in the path (8 character names) instead of the full windows file name. I recall one version of Java had a problem with windows file names when starting the JVM. It could potentially be that issue where the JVM supporting the administration plugin, does not recognize windows full file names. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, March 03, 2014 8:18 AM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se http://rrr.se. I have
Re: Unable to set server side logging....ARS 7.604
Hi, The JVM would not be involved at all in setting the server side log path. The standard path for the logs in Windows is something like C:\Program Files\AR System\Server\Db\. It is just no way that these kind of paths would have a problem working. Ok instead of Apply just adds the close of the Windows. It is the same thing as pressing Apply and then closing the Window manually. Best Regards - Misi, RRR AB, http://rrr.se LJ suggested the use of the Ok button instead of Apply - try that. I had never noticed that bug, but if LJ says there is a bug around that, it must be true. If it does not work even after suggestions he gave, try using short DOS file names in the path (8 character names) instead of the full windows file name. I recall one version of Java had a problem with windows file names when starting the JVM. It could potentially be that issue where the JVM supporting the administration plugin, does not recognize windows full file names. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, March 03, 2014 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives
Re: Unable to set server side logging....ARS 7.604
Folks, I have had this fault now and then and mostly got around by clicking Apply, OK and re-open the server setting window. At one point I tried to change the path name to d:\temp\tm_v1.log. I normally use very short file name - over the years that have solved a few issues. Good to know - that it was not me getting barmy over this issue and others confirmed that there is a fault. It feels like one of those faults we will live with for a long time. :-( Thanks for the advice and suggestions, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, March 04, 2014 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, The JVM would not be involved at all in setting the server side log path. The standard path for the logs in Windows is something like C:\Program Files\AR System\Server\Db\. It is just no way that these kind of paths would have a problem working. Ok instead of Apply just adds the close of the Windows. It is the same thing as pressing Apply and then closing the Window manually. Best Regards - Misi, RRR AB, http://rrr.se LJ suggested the use of the Ok button instead of Apply - try that. I had never noticed that bug, but if LJ says there is a bug around that, it must be true. If it does not work even after suggestions he gave, try using short DOS file names in the path (8 character names) instead of the full windows file name. I recall one version of Java had a problem with windows file names when starting the JVM. It could potentially be that issue where the JVM supporting the administration plugin, does not recognize windows full file names. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, March 03, 2014 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje _ _ _ UNSUBSCRIBE
Re: Unable to set server side logging....ARS 7.604
Yeah I know the JVM is not involved with the administration plugin. The plugin does use JRE to display the data and work with the plugin. What I meant was that the JRE might not be able to recognize long file or directory names. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, March 04, 2014 3:11 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, The JVM would not be involved at all in setting the server side log path. The standard path for the logs in Windows is something like C:\Program Files\AR System\Server\Db\. It is just no way that these kind of paths would have a problem working. Ok instead of Apply just adds the close of the Windows. It is the same thing as pressing Apply and then closing the Window manually. Best Regards - Misi, RRR AB, http://rrr.se LJ suggested the use of the Ok button instead of Apply - try that. I had never noticed that bug, but if LJ says there is a bug around that, it must be true. If it does not work even after suggestions he gave, try using short DOS file names in the path (8 character names) instead of the full windows file name. I recall one version of Java had a problem with windows file names when starting the JVM. It could potentially be that issue where the JVM supporting the administration plugin, does not recognize windows full file names. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, March 03, 2014 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to set server side logging....ARS 7.604
I do not think this has anything to do with Server Groups. When turning on logging, it is done so on each individual server separately. Check for the directory you are trying to set these logging to, and make sure that the user that runs the AR Server System Service, has permissions to the directory that you want to create these log files in. Insufficient permissions could be the potential issue. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, March 03, 2014 6:27 AM To: arslist@ARSLIST.ORG Subject: Unable to set server side loggingARS 7.604 I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to set server side logging....ARS 7.604
Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to set server side logging....ARS 7.604
@Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to set server side logging....ARS 7.604
Terje, What you are experiencing is a bug in the Admin Console. When changing the log file names, always hit 'OK' instead of 'Apply'. When you come back into the window the log file name will be changed. It is a bug in how the Apply works vs how the OK works. On Mon, Mar 3, 2014 at 4:26 AM, Terje Moglestue te...@mogle.com wrote: ** I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to set server side logging....ARS 7.604
Hi, No, the settings in ar.cfg (Server Information) must be set on each server individually. There is no central store for the configuration setting. To set it, you need to connect directly to each server and apply the settings, not going through a load balancer. Best Regards - Misi, RRR AB, http://rrr.se @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to set server side logging....ARS 7.604
LJ suggested the use of the Ok button instead of Apply - try that. I had never noticed that bug, but if LJ says there is a bug around that, it must be true. If it does not work even after suggestions he gave, try using short DOS file names in the path (8 character names) instead of the full windows file name. I recall one version of Java had a problem with windows file names when starting the JVM. It could potentially be that issue where the JVM supporting the administration plugin, does not recognize windows full file names. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, March 03, 2014 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The file names are then reset.) Close the window. Go back to server information, log file tab, the file name are still the old names and not what I changed it to. At one point I deleted the files on the server. Re-opened the server window. It allowed me to start logging but it did not allow me to change the file names. Strange . You have to do it on all servers! My understanding with server groups - is that you can only have one admin server. The config settings is then executed and the config settings are then hold on the admin server. Config settings on none-admin servers within a server groups are then ignored. The config setting on the none-admin servers will only apply when/if the server takes out of the servers group. This made me think that the issue I got is related to the server group settings. What am I missing? @Joe. AR Server is started with a windows account with admin right to the servers. The user got full access and the permissions needed. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 03, 2014 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to set server side loggingARS 7.604 Hi, This is not related to server groups, but you have to do it on all servers. When you change the name of a log file and press Apply, it is stored to the server, but if you then uncheck and press Apply again, the log file name reverts back to the original value. I think it has somehow been stored on the client side. The solution is to close and reopen the Server Information form between each Apply. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have seen this issue a few times on our test servers. When setting server side logging (Admin Console, Server Info, Log Files), I am updating the log file name, apply the logging I want, this time I am after API and SQL, then pushing Apply. The file names are reset to old valued and server side logging I applied are dis-applied. In other words the server sill not accept my request for server logging. Is this a sign that the server groups are incorrectly configured? With server groups one server is the main server or the admin server. Is this the fault? Windows 2008 Servers ARS 7.604SP2 Server groups with the two servers. Load balancer. Thanks, Terje __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
