Re: some problem about the login page
Hi Kevin The small window that pops up is testing the browser to see that pop-ups are allowed. If pop-ups are blocked you will get an error message and the mid-tier will not work correctly. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Friday, June 12, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: some problem about the login page HI, All since ARS7.1, when the login page loaded, there is a small window opened and very soon disappeared, I viewed the History of my IE, and found that was the Blank.html files under the /midtier/resoures/../html/directory, I didnot find any usefull about this page, can I just remove it before my login, any ideals? I have tried to delete or remove or rename it from the directory, and it seems didnot work. _ Best Regards, 金 恺 （Kevin Jin） Professional Service Consultant BMC Software China Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China Tel. +8621-6135-7233 Fax: +8621-6135-7232 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: some problem about the login page
Thanks David, is there some way to disable this small window? David Sanders wrote: Hi Kevin The small window that pops up is testing the browser to see that pop-ups are allowed. If pop-ups are blocked you will get an error message and the mid-tier will not work correctly. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Friday, June 12, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: some problem about the login page HI, All since ARS7.1, when the login page loaded, there is a small window opened and very soon disappeared, I viewed the History of my IE, and found that was the Blank.html files under the /midtier/resoures/../html/directory, I didnot find any usefull about this page, can I just remove it before my login, any ideals? I have tried to delete or remove or rename it from the directory, and it seems didnot work. _ Best Regards, 金 恺 （Kevin Jin） Professional Service Consultant BMC Software China Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China Tel. +8621-6135-7233 Fax: +8621-6135-7232 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/some-problem-about-the-login-page-tp23994284p23995584.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: some problem about the login page
Hi Kevin I've never wanted to as this pop-up performs a useful test... But if you wanted to, I'd look at the function detectPopupBlockers() section in the C:\Program Files\AR System\Mid-Tier\shared\login_common.jsp and replace that code with something that does nothing apart from set the cookie. Or, later in the same jsp file, look at the function initlogin() and remove the line that calls the dectectPopupBlockers() function. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin-J Sent: Friday, June 12, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: some problem about the login page Thanks David, is there some way to disable this small window? David Sanders wrote: Hi Kevin The small window that pops up is testing the browser to see that pop-ups are allowed. If pop-ups are blocked you will get an error message and the mid-tier will not work correctly. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Friday, June 12, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: some problem about the login page HI, All since ARS7.1, when the login page loaded, there is a small window opened and very soon disappeared, I viewed the History of my IE, and found that was the Blank.html files under the /midtier/resoures/../html/directory, I didnot find any usefull about this page, can I just remove it before my login, any ideals? I have tried to delete or remove or rename it from the directory, and it seems didnot work. _ Best Regards, 金 恺 （Kevin Jin） Professional Service Consultant BMC Software China Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China Tel. +8621-6135-7233 Fax: +8621-6135-7232 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/some-problem-about-the-login-page-tp23994284p23995584.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
