Re: Remedy Test Plan
Maybe it comes down to the purpose of the group. ARS list has traditionally focused on helping each other with issues related to the ARS system and related utility apps. When folks cross into asking for consultancy-centric topics, I'm not surprised when it comes to silence. I myself have drifted into that grey area in the past and was never taken back at silence as a response. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
When I was at my last job I did an upgrade of Remedy/ITSM from 7.5 to 8.1 and I built out my upgrade doc specific to that environment with server names/ip's, screen shots, pitfalls (as I came across them), etcif I still had access to the document I would be hesitant to share, not because I'm being protective of my own 'consultancy' (is that really a word? :)but because it was so filled with details about the implementation, the customizations made in that environment, etc, that I'm not sure it would have been of much use to anyone other than the one site I built it forbut that is a personal opinion...YMMV. On Wed, Dec 10, 2014 at 1:17 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Maybe it comes down to the purpose of the group. ARS list has traditionally focused on helping each other with issues related to the ARS system and related utility apps. When folks cross into asking for consultancy-centric topics, I'm not surprised when it comes to silence. I myself have drifted into that grey area in the past and was never taken back at silence as a response. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Well I guess some knowledge is open for sharing and some is not. I for one am
secure enough in my skills and experience to not be threatned by another
consultant in any area. There is allways someone out there that knows more than
you and someone else that knows less. I think by sharing we move the whole
thing forward but that just me..
On Wed, 11/26/14, Carl Wilson carlbwil...@gmail.com wrote:
Subject: Re: Remedy Test Plan
To: arslist@ARSLIST.ORG
Date: Wednesday, November 26, 2014, 5:05 PM
**
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#yiv2787123608 Hi Jason,I think you have hit the nail on
the head, if we supply our IP we have no value anymore.
The other thing to note is that these take time to produce
so why would someone just give them away, that is
professional suicide. Many of the partner companies make a
living out of having teams for testing with their own test
cases (large teams), again these take time to develop and
tweak to get correct so why would they give these away for
free where there is a business for them? AMIGO was the BMC Professional
Services upgrade program, so why would they give away their
IP for free? The older 7.1 Guides actually had
unit tests in them that could form the basis of testing,
however it is not difficult to formulate a plan as the tests
are very generic in nature.
Kind Regards, Carl Wilson From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Jason Miller
Sent: 25 November
2014 20:29
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Test
Plan ** I agree consultants have
them. But I think the rub there is the consultants use
those to make a living. There have been a number of times
I have talked to people/partners/BMC Professional Services
that have the docs/process/whatever I am looking for and say
we can have them for the low, low price of tens of thousands
of dollars by using their services. Jason On Tue, Nov 25, 2014 at 12:19
PM, Scott Hallenger vadr...@yahoo.com
wrote:I find it hard
to belive that not a consultant out there has ever gone
through an upgrade/deployment and had to have the user
population test the newley stood up system. Does not have to
be an official BMC doc. Just any company that has UATd 7.1
ot 7.6. However, my google searches did yield anything
either.
On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com
wrote:
Subject: Re:
Remedy Test Plan
To: arslist@ARSLIST.ORG
Date: Tuesday, November 25, 2014, 2:49 PM
**
I ready
it the same way you did. I wish you
luck
on finding such a document from BMC (and not paying
Professional Services for it).
Jason
On Tue, Nov 25, 2014
at
10:45 AM, JD Hood hood...@gmail.com
wrote:
**
OK -- I completely misread the original
post
by Scott Hallenger. I
thought he was looking for a UAT test plan...
He was just
looking for the upgrade plan.
My bad.
But if anyone
knows if a BMC blessed UAT plan
exists, strictly
for OOB functionality,
that would be awesome
too!
-JDHood
On Tue, Nov 25,
2014 at
1:39 PM, JD Hood hood...@gmail.com
wrote:
Yep - I've
looked at the files attached
to KA404409
(and the
other related AMIGO pages) and
there is nothing that looks
like a
post-upgrade test-plan that could be used to UAT the
out-of-the-box ITSM -- a test plan that
exercises
the out-of-the-box
modules to validate out-of-the-box
functionality.
Perhaps BMC
took
it down for some reason...
-JDHood
On Tue, Nov 25,
2014 at
12:48 PM, Carin Grobler remedy...@gmail.com
wrote:
**
Look at KA404409 there is templates
attached
On Tue, Nov 25,
2014 at
11:38 AM, Carin Grobler remedy...@gmail.com
wrote:
Are you doing a
parallel upgrade or in
place
On Tue, Nov 25, 2014 at
10:59 AM, JD Hood hood...@gmail.com
wrote:
**
Paged through every Remedy/Atrium/ITSM
Amigo related page I could find
and the only
spreadsheet I saw was for
sizing recommendations.
Like always with BMC docs
Re: Remedy Test Plan
Hi Jason, I think you have hit the nail on the head, if we supply our IP we have no value anymore. The other thing to note is that these take time to produce so why would someone just give them away, that is professional suicide. Many of the partner companies make a living out of having teams for testing with their own test cases (large teams), again these take time to develop and tweak to get correct so why would they give these away for free where there is a business for them? AMIGO was the BMC Professional Services upgrade program, so why would they give away their IP for free? The older 7.1 Guides actually had unit tests in them that could form the basis of testing, however it is not difficult to formulate a plan as the tests are very generic in nature. _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 25 November 2014 20:29 To: arslist@ARSLIST.ORG Subject: Re: Remedy Test Plan ** I agree consultants have them. But I think the rub there is the consultants use those to make a living. There have been a number of times I have talked to people/partners/BMC Professional Services that have the docs/process/whatever I am looking for and say we can have them for the low, low price of tens of thousands of dollars by using their services. Jason On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers
Re: Remedy Test Plan
Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Carin - Thanks for the link! Rob On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
let me know if i could be of more help On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote: ** Carin - Thanks for the link! Rob On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
lolSame here I was just afraid to ask. On Tuesday, November 25, 2014 11:25 AM, Carin Grobler remedy...@gmail.com wrote: **let me know if i could be of more help On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote: **Carin - Thanks for the link! Rob On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: **https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: **Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: **Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: **Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
No... test plan... post upgrade/install test plan.even down to the use cases if possible.. On Tue, 11/25/14, JD Hood hood...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 1:45 PM ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott, Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Re: Remedy Test Plan
I saw this in my spam folder after my last reply. I know others have had an issue with Yahoo mail being marked as spam on the List (by Gmail users). You might want to consider creating/using an email address from a service other than Yahoo to make sure everybody on the list is seeing your posts. Jason On Tue, Nov 25, 2014 at 11:04 AM, Scott Hallenger vadr...@yahoo.com wrote: No... test plan... post upgrade/install test plan.even down to the use cases if possible.. On Tue, 11/25/14, JD Hood hood...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 1:45 PM ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Re: Remedy Test Plan
Thanks Jason I'll give trhis some thought... On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: OT: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:53 PM ** I saw this in my spam folder after my last reply. I know others have had an issue with Yahoo mail being marked as spam on the List (by Gmail users). You might want to consider creating/using an email address from a service other than Yahoo to make sure everybody on the list is seeing your posts. Jason On Tue, Nov 25, 2014 at 11:04 AM, Scott Hallenger vadr...@yahoo.com wrote: No... test plan... post upgrade/install test plan.even down to the use cases if possible.. On Tue, 11/25/14, JD Hood hood...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 1:45 PM ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Remedy Test Plan
Well, those that have would not likely be able to share those documents, because they would be the proprietary property of either their consulting agency or the client. That being said, a generic plan would simply be to test the processes that the ITSM products use. Set up some configuration data, to be sure that the back-end forms are populated. Set up a simple approval process, and be sure that you test that it works. Create a record via email, and test that outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should be tested. Anything that runs as a separate daemon or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
I agree consultants have them. But I think the rub there is the consultants use those to make a living. There have been a number of times I have talked to people/partners/BMC Professional Services that have the docs/process/whatever I am looking for and say we can have them for the low, low price of tens of thousands of dollars by using their services. Jason On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Remedy Test Plan
Testing an upgrade /install 1. Core functionality of the server and related services 2. Validate and test Foundation elements and supporting data 3. Use User guides to test base functionality of each ITSM application 4. Test all Integration's within ITSM and outside (LDAP, SSO etc) 5, Provide key users access to test their day to day processes 6. Stress/ Performance testing ( can't tell you how many times this one has bit me ) Hope this helps a wee bit Carin On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook remedyr...@gmail.com wrote: ** Well, those that have would not likely be able to share those documents, because they would be the proprietary property of either their consulting agency or the client. That being said, a generic plan would simply be to test the processes that the ITSM products use. Set up some configuration data, to be sure that the back-end forms are populated. Set up a simple approval process, and be sure that you test that it works. Create a record via email, and test that outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should be tested. Anything that runs as a separate daemon or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. _ARSlist: Where the Answers Are and have been for 20 years_
Re: Remedy Test Plan
ITSM 7.1 is the same everywhere (until its customized of course). So it stands to reason that there are 1000s of test docs out there that match up directly to itsm 7 OOB. Its an old unsupported system now, no need to keep those docs so close to the chest. On Tue, 11/25/14, Carin Grobler remedy...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 4:10 PM ** Testing an upgrade /install 1. Core functionality of the server and related services2. Validate and test Foundation elements and supporting data3. Use User guides to test base functionality of each ITSM application4. Test all Integration's within ITSM and outside (LDAP, SSO etc)5, Provide key users access to test their day to day processes6. Stress/ Performance testing ( can't tell you how many times this one has bit me ) Hope this helps a wee bit Carin On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook remedyr...@gmail.com wrote: ** Well, those that have would not likely be able to share those documents, because they would be the proprietary property of either their consulting agency or the client. That being said, a generic plan would simply be to test the processes that the ITSM products use. Set up some configuration data, to be sure that the back-end forms are populated. Set up a simple approval process, and be sure that you test that it works. Create a record via email, and test that outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should be tested. Anything that runs as a separate daemon or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf
Re: Remedy Test Plan
I like this kind of sharing of these checklists. Thanks for sharing // OmegaLi -Original Message- From: Carin Grobler remedy...@gmail.com Sent: 26/11/14 5:10 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Remedy Test Plan ** Testing an upgrade /install 1. Core functionality of the server and related services 2. Validate and test Foundation elements and supporting data 3. Use User guides to test base functionality of each ITSM application 4. Test all Integration's within ITSM and outside (LDAP, SSO etc) 5, Provide key users access to test their day to day processes 6. Stress/ Performance testing ( can't tell you how many times this one has bit me ) Hope this helps a wee bit Carin On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook remedyr...@gmail.com wrote: ** Well, those that have would not likely be able to share those documents, because they would be the proprietary property of either their consulting agency or the client. That being said, a generic plan would simply be to test the processes that the ITSM products use. Set up some configuration data, to be sure that the back-end forms are populated. Set up a simple approval process, and be sure that you test that it works. Create a record via email, and test that outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should be tested. Anything that runs as a separate daemon or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok
Remedy Test Plan
Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
