Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Deyon, Have you tried the SP5 yet? We are still having the same issue after installing SP5. Even worst. Our dev environment that was stable is now looping with SP5 Thank you, Pascale Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 08/12/2013 08:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. Hi Pascale, SW00439379 - When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, No we have not proceeded with the deployment, as we are waiting verification on the installer, whether they made an error on only naming or not. At the request of my webadmin. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Claire MT portion is supposed to resolve 'login redirect issue for websphere cluster. we are currently deploying; per BMC. specifically this, 1.On running alert(document.cookie); from the console, JSESSIONID is not included. 2.In the Fiddler logs, only one JSESSIONID is created with the context path and HttpOnly attribute set. 3.uds.js now has the value of the cookie MJUID appended to it when it's loaded instead of the earlier JSESSIONID 4.Global fields function as they did prior to these changes. 5.Login from different ip addresses or midtiers with a non admin user retains the original IPOverride functionality 6.This was tested on Tomcat, JBoss, Weblogic, and Websphere and on browsers IE8, IE9, Safari and Firefox. other component, not reviewed. (crossing our fingers) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Deyon, Have you seen those specific fixes in the patch? Thank you, Pascale Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 08/12/2013 07:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. Hi Claire MT portion is supposed to resolve 'login redirect issue for websphere cluster. we are currently deploying; per BMC. specifically this, 1.On running alert(document.cookie); from the console, JSESSIONID is not included. 2.In the Fiddler logs, only one JSESSIONID is created with the context path and HttpOnly attribute set. 3.uds.js now has the value of the cookie MJUID appended to it when it's loaded instead of the earlier JSESSIONID 4.Global fields function as they did prior to these changes. 5.Login from different ip addresses or midtiers with a non admin user retains the original IPOverride functionality 6.This was tested on Tomcat, JBoss, Weblogic, and Websphere and on browsers IE8, IE9, Safari and Firefox. other component, not reviewed. (crossing our fingers) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
** The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote:Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, SW00439379 - When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Deyon, Did you noticed that the tar for AIX said SP4 and not SP5? Thank you, Pascale Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 08/12/2013 08:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. Hi Pascale, SW00439379 - When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, I did noticed, and have ask ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
I love this statement: When you upgrade to Service Pack 5, you cannot subsequently upgrade to BMC Remedy AR System version 8.1 because Service Pack 5 contains features that would be lost after the upgrade. These features will be available in a future AR System 8.1 service pack. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 12 August 2013 19:19 To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
** I guess some of 8.1. So far I only saw the FTS part.I didn't see RBE or Change calendar or granular overlays.Anyway, ITSM isn't concerned by the SP5, "only" ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM.ARS (+ arsuser + dev studio):FTS (8.1 like), performance statistics, new keyboard shortcuts.Security enhancements (file uploads restrictions, login to mid-tier using POST)https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.04.05CMDB / integrator:Didn't see any new features here (?).https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5SLM:It seems there is no tech bulletin for SLM (yet?).@Carl:Yeah :)That and:- If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5.- You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors.I guess the 8.1 SP1 will take care of the upgrade "feature delete" problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?).On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.com wrote:** That sounds a little fishy. Including Granular Overlays? I would be very surprised.On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote:**I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04.Sent from my iPhoneOn Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote:**The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
My users are looking for that new feature in SP5 - basically Copy to New!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, August 12, 2013 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I guess some of 8.1. So far I only saw the FTS part. I didn't see RBE or Change calendar or granular overlays. Anyway, ITSM isn't concerned by the SP5, only ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM. ARS (+ arsuser + dev studio): FTS (8.1 like), performance statistics, new keyboard shortcuts. Security enhancements (file uploads restrictions, login to mid-tier using POST) https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.04.05 CMDB / integrator: Didn't see any new features here (?). https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5 SLM: It seems there is no tech bulletin for SLM (yet?). @Carl: Yeah :) That and: - If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5. - You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors. I guess the 8.1 SP1 will take care of the upgrade feature delete problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?). On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Now they just need to read Save + Next and I might be able to survive without the User Tool. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, August 12, 2013 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** My users are looking for that new feature in SP5 - basically Copy to New!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, August 12, 2013 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I guess some of 8.1. So far I only saw the FTS part. I didn't see RBE or Change calendar or granular overlays. Anyway, ITSM isn't concerned by the SP5, only ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM. ARS (+ arsuser + dev studio): FTS (8.1 like), performance statistics, new keyboard shortcuts. Security enhancements (file uploads restrictions, login to mid-tier using POST) https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.0 4.05 CMDB / integrator: Didn't see any new features here (?). https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5 SLM: It seems there is no tech bulletin for SLM (yet?). @Carl: Yeah :) That and: - If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5. - You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors. I guess the 8.1 SP1 will take care of the upgrade feature delete problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?). On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
I thought I would give a little explanation for this statement. There has been a change in the rules about what is allowed to be done in a service pack recently. Originally, a patch or service pack could not add new features or capability to the product. It could only fix defects. This meant that any enhanced capability could not be added except in new product releases which means that to get anything that was not directly a bug fix, you had to wait for a future release and then upgrade to that release. There were many cases where minor RFEs solved problems and added significant value for customers. So, the rules were changed to allow the addition of a level of new features and capabilities. This is a GOOD thing for you. You get access to enhancements much faster and without having to upgrade to future releases. Now, the problem is that when you look at 7.6.04 sp5 which was just released and which has some enhancements that were not in the product before, the 8.1 release happened months ago. Obviously, those enhancements are not in that release because it is already shipped. All changes added to a service pack for an earlier release are rolled into the service pack process for later releases and into future product deliveries. So, the warning, if you upgrade to 7.6.04 sp5, there are going to be features and capabilities that are new to the release. If you use them, you cannot upgrade to 8.1 base release because those features and capabilities that are new ARE NOT THERE. They will all be there in the next service pack release on the 8.1 system. It is important to remind you that you are getting NEW features and NEW capabilities in this maintenance release of an older product version that are only available in appropriate maintenance releases of later product versions. If you move to an earlier version of a later release, these extra capabilities will not be present. The alternative go back to the rules that NO new features or enhancements or capabilities can be added to a service pack so that there is no issue of upgrading to a new release that was released before new features were added because none were added. I think you will agree that the new model is better. By the way, if you simply DO NOT USE any new feature or capability of the new service pack, you can move forward to any later version and have no issue. That is another option you have. I hope this explanation has helped, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, August 12, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I love this statement: When you upgrade to Service Pack 5, you cannot subsequently upgrade to BMC Remedy AR System version 8.1 because Service Pack 5 contains features that would be lost after the upgrade. These features will be available in a future AR System 8.1 service pack. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 12 August 2013 19:19 To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
