I don't know the answer to your first question, but we are using multiple
approvers and they are all getting notifications. I don't think we set up
anything special to make this happen. Perhaps there is a bug. What versions
are you using?
Anne Ramey
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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drake,Dave
Sent: Friday, December 19, 2008 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Some general Change Management questions
**
We just implemented the Change Management module and I have a few other
questions that I'm hoping you may know the answer to. Both questions are
actually relating to approvals of change requests.
1. How can you set up an approval rule to allow a specific number of
approvers (say you have 5 approvers listed but only need 2 or 3 to approve in
order to consider the request approved). We received a document on the
approval server that mentions how to set up a Signature Accumulator rule but
the details in the guide didn't provide enough information.
2. When we have approval mapping rules set up to assign multiple approvers
simultaneously only the 1st approver is sent an email notification with a URL
to the mid-tier approval form. The other approvers are not notified. Is this
a configuration problem? Is there a way to change this without creating a
custom filter or escalation?
Thanks!
ARS 7.0.1 p007, CMDB 2.0.1, ITSM 7.0.3 p007
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