Re: customer affiliation
In case it helps, here is some additional detail regarding the changes we made for Remedy 8.0 to facilitate custom Client Type values: - On CTM:People form - added custom client type attributes to the Client Type (100022) field - On CTM:LoadPeople form - added custom client type attributes to the Client Type2 (304316040) and Client Type (100022) field - On CTM:SHR:ValidateCompany_210 filter - modified the Run If Qualification to include/exclude Client Type values Leo -Original Message- From: Leonard Nelson Sent: Wednesday, May 1, 2013 9:17 AM To: 'arslist@ARSLIST.ORG' Subject: RE: customer affiliation We chose to use the 'Affiliation' field on CTM:People which led to us having to modify a couple of forms, including CTM:People, HPD:IncidentInterface_Create, HPD:IncidentInterface to include our custom affiliations e.g. Student, Employee, Alumni etc.. It was necessary to generate good reports on the types of calls we were getting and also ensure that our custom apps could generate tickets with the appropriate affiliations. Leo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jessica Hinkal Sent: Friday, April 26, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: customer affiliation Any edu's out there capture customer affiliation within Remedy ITSM 8.0 people record? If so, where did you put that information. Did you have to customize the people record to record this attribute? We are looking to classify our people based on their affiliation here (student, faculty, staff, alumni, etc). Any information would be great! Thanks! Jessica Hinkal University at Buffalo CIT/NCS 111 Computing Center Buffalo, NY 14260 716-645-3505 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: customer affiliation
We chose to use the 'Affiliation' field on CTM:People which led to us having to modify a couple of forms, including CTM:People, HPD:IncidentInterface_Create, HPD:IncidentInterface to include our custom affiliations e.g. Student, Employee, Alumni etc.. It was necessary to generate good reports on the types of calls we were getting and also ensure that our custom apps could generate tickets with the appropriate affiliations. Leo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jessica Hinkal Sent: Friday, April 26, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: customer affiliation Any edu's out there capture customer affiliation within Remedy ITSM 8.0 people record? If so, where did you put that information. Did you have to customize the people record to record this attribute? We are looking to classify our people based on their affiliation here (student, faculty, staff, alumni, etc). Any information would be great! Thanks! Jessica Hinkal University at Buffalo CIT/NCS 111 Computing Center Buffalo, NY 14260 716-645-3505 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: customer affiliation
We put it in job title and then add it to the incident-people view for reporting. The one downside is it is not stored in the incident so if affiliation changes the data may not entirely be accurate. Paul Hodgdon University of New Hampshire Sent from my iPhone On Apr 26, 2013, at 3:24 PM, "Jessica Hinkal" wrote: > Any edu's out there capture customer affiliation within Remedy ITSM 8.0 > people record? If so, where did you put that information. Did you have to > customize the people record to record this attribute? We are looking to > classify our people based on their affiliation here (student, faculty, staff, > alumni, etc). > > Any information would be great! > > Thanks! > Jessica Hinkal > University at Buffalo > CIT/NCS > 111 Computing Center > Buffalo, NY 14260 > 716-645-3505 > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: customer affiliation
Yes, in 7.5 we substituted faculty, staff, student, etc for the default menu values on CTM:People. There may be other places where you need to change this; just look through the ctm:people forms. On Fri, Apr 26, 2013 at 3:04 PM, Jessica Hinkal wrote: > Any edu's out there capture customer affiliation within Remedy ITSM 8.0 > people record? If so, where did you put that information. Did you have to > customize the people record to record this attribute? We are looking to > classify our people based on their affiliation here (student, faculty, > staff, alumni, etc). > > Any information would be great! > > Thanks! > Jessica Hinkal > University at Buffalo > CIT/NCS > 111 Computing Center > Buffalo, NY 14260 > 716-645-3505 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
customer affiliation
Any edu's out there capture customer affiliation within Remedy ITSM 8.0 people record? If so, where did you put that information. Did you have to customize the people record to record this attribute? We are looking to classify our people based on their affiliation here (student, faculty, staff, alumni, etc). Any information would be great! Thanks! Jessica Hinkal University at Buffalo CIT/NCS 111 Computing Center Buffalo, NY 14260 716-645-3505 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
