Re: [asterisk-users] Priority between calls in different queues
On 6/10/10, Hapworth Slim hpvgtfjdjbpkt...@gmail.com wrote: I'm trying to figure this out. I have agents answer calls from two different queues. We have things set up so that these agents only see one call at a time. Let's say an agent picks up a call while there are calls waiting in both queues. Clearly the head of one of the queues will now start ringing through to the other agents. But which one? Is that something that can be configured, perhaps by saying one queue has priority, or the older call has priority, or something different? Or is it something non-deterministic? I haven't gotten any answers to my questions. Is it because no one has read them or because no one else can figure it out either? I tried looking at the documentation I could locate on the internet, but I couldn't find anything that addressed this issue. The closest thing I could find was something about setting the queue weights, but it didn't say what happens when the weights are equal or not set. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Priority between calls in different queues
I may not have made myself clear. I'm not actually trying to change anything. I'm just trying to figure out what is happening. (I'm trying to analyze log files as part of evaluating our call center's performance.) I do know we don't have weights set for our queues. On 6/10/10, Mike l...@virtutel.ca wrote: Hi, Isnt there a parameter called weight for each queue that defines exactly that? I never tried it, but it appeared to do exactly what you want (according to the invaluable but often out-dated wiki). Regards, Mike -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users- boun...@lists.digium.com] On Behalf Of Hapworth Slim Sent: Thursday, June 10, 2010 15:25 To: asterisk-users@lists.digium.com Subject: [asterisk-users] Priority between calls in different queues I'm trying to figure this out. I have agents answer calls from two different queues. We have things set up so that these agents only see one call at a time. Let's say an agent picks up a call while there are calls waiting in both queues. Clearly the head of one of the queues will now start ringing through to the other agents. But which one? Is that something that can be configured, perhaps by saying one queue has priority, or the older call has priority, or something different? Or is it something non-deterministic? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Priority between calls in different queues
I'm trying to figure this out. I have agents answer calls from two different queues. We have things set up so that these agents only see one call at a time. Let's say an agent picks up a call while there are calls waiting in both queues. Clearly the head of one of the queues will now start ringing through to the other agents. But which one? Is that something that can be configured, perhaps by saying one queue has priority, or the older call has priority, or something different? Or is it something non-deterministic? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
